NEW HP OfficeJet 6500 - Takes FOREVER to make a copy

I have a brand new (4 weeks) OfficeJet 6500 - setup went fine - printer is visible and operates via USB and hardwire to the network.  It prints, scans and faxes just fine.  But SOMETIMES (I haven't found a pattern) - making a copy (either with sheet feed or off the glass) will take forever.  I usually give up after 5-10 minutes of waiting and power cycle the printer.    This has happened a couple times - so it's not an isolated issue.
When a copy is initiated, the printer loads paper like it's going to print - also the scanner can be heard moving into position - at which point, the process will stop.   The screen is displaying an animated message (something like "please stand by - preparing to copy").  In short, everything LOOKs like it's going to work - but the printer just seems to freeze up at that point.
I'm assuming that the problem is software - because everything else works as advertized.

Hello there! Welcome to the forums @bo1923 ,
I read your post about your Officejet 6500 copying very slowly. I want to offer my own suggestion!
Power reset the printer and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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