Using HP Officejet 6110 and Officejet 6500 wireless issues

I have been using an HP Offciejet 6110 printer for a long time with an HP laptop running WINXP. I purchased a new HP laptop running WIN7. The WIN7 laptop will print to the 6110 in color only and doesn't allow the HP Imagimg Director software to work.
I recently purchased a new HP Officejet 6500 wireless printer and set that up to run off the HP laptop with WIN7 using the full software install. That seems to be working OK.
I then setup theold XP laptop using only the drivers for the Officejet 6500 so I could still use the Officejet 6110 from that computer and all the scanning and other features of the HP Imageing Director software. But it appears that the Officejet 6500 drivers have scewed up the Officejet 6110 software drivers on the XP laptop. How do I get this computer back to using the 6110 as normal (which was very useful) but be able to use the 6500 as an optional printer without all the 6500 features?

Hi dresdenron,
Thanks for clarifying the issue again. I was a bit confused.
How is the Officejet 6500 and Officejet 6110 setup on the Windows XP? (USB, Wireless)
Both models use completely different software. So there shouldn't be any interference even if the full software had been installed for the Officejet 6500. If both printers are connected by a USB cable, then the Officejet 6500 might have taken over the port and therefore causing the scan not to work.
What happens when you try to scan? (error message)
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
If the issue persists, uninstall and reinstall the Officejet 6110. This way it will be recognized on the new port assigned.
Uninstalling the Printer Software.
HP Officejet and PSC Full Feature Software and Driver.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
The Officejet 6110 is a Windows Update for Windows 7. There is no HP Imaging Director software available to run on Windows 7. Installing the Printer Software in Windows 7 for a USB Cable Connection.
Please provide in detail the results. If I missed anything, just let me know.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hi RFG1022,
Thanks for getting back to me with the printer information. Much appreciated.
What I would like to do is go step by step through a series of troubleshooting steps with you.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The next step would be to remove the usb cable from the printer and from the computer and leave it disconnected until further notice.
Please click on the following link for Uninstalling the Printer Software.
Once the uninstall is complete, reboot the computer so the changes take affect.
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The next link is for the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers.
Save the file the desktop so that it creates its own icon. Double click the new icon and follow the instructions. The install will prompt you as to when to connect the usb cable or wireless option so please do not connect the usb until asked to do so.
If you have any other questions, please let me know.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Well its not necessary to power cycle your router everytime whenever you make any changes on your Router. But if you re-configure all the settings on your from scratch, then its better to power cycle your router.

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Hi,
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http://support.hp.com/us-en/product/HP-Officejet-4500-All-in-One-Printer---G510g/3919445/model/39194...
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Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
Figure : Example of a Print Quality Diagnostic report with no defects
If both of the tests appear fine, is the printer connected directly to a wall socket or may it connected through any power strips, hubs, surge protectors. etc.?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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OK, good. Uninstall all HP software from Start > All Programs > Hewlett-Packard. Then restart your PC.
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This can happen if the paper size, type and other printer settings are not same while printing the same document. If this is not the quality and mainly the print format, please check primarily the paper size and paper type setting on both the printer before printing.
I work for HP but my posts and replies are my own.
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855354 wrote:
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Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

Hi,
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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There are four (4) reasons why the wireless connection between your Linksys router and your devices such as computers, laptops is intermittent or is experiencing a dropping connection. These are:
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• Low signal quality received from your wireless router
• Router’s firmware needs an upgrade
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Very glad you added that bit of information because I see different problems similar to this. I want to share with them what you did and hopefully you not only fixed your specific problem but you can lend some more advice to others with problems like this. Thanks!
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Every problem has a solution!

I just purchased by MacBook Pro and I need to connect it to my HP officejet 6500 wireless printer, I tried putting the disk from the printer and I was not able to connect the two can you help me.

I just purchased my Mac Book Pro and I need to connect it to my hp officejet 6500 wireless printer, I tried using the CD that came with the printer and it will not connect

Very glad you added that bit of information because I see different problems similar to this. I want to share with them what you did and hopefully you not only fixed your specific problem but you can lend some more advice to others with problems like this. Thanks!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

I have had this printer for many years and it was fully operational only for the first two years of its link to my computer. I have uninstalled and reinstalled the software many times with no success. The Printer/Scan doctor does not solve the problem and gives an error HP Twain Scan. The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" . The extended error information is 4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer. This has got to be the most annoying all-in-one I have ever used. I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works. HP software must have compatibility issues either related to operating systems updates or security software. My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you! Some questions for you: Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights? In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Using HP Officejet 6110 and Officejet 6500 wireless issues

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