New iMac 27" - Airport Problems

My new 27" iMac arrived today! I can connect to my network via ethernet (as well as the internet). However as soon as I switch Airport on, the screen goes grey and asks me to reboot.
I have reinstalled OSX twice, and check permissions, also have up applied all the software updates available.
Can anyone help?
Thanks

HI and Welcome to Apple Discussions...
*"the screen goes grey and asks me to reboot"*
That called a kernel panic.
Try a different Airport channel.
Open AirPort Utility, located in the Utilities folder in the Applications folder on a computer using Mac OS X.
Select the device you’re setting up, and then click Manual Setup. Enter the base station password if necessary
Click AirPort in the toolbar, and then click Wireless.
Choose a new channel from the Channel pop-up menu.
Try deleting this file.
com.apple.airport.preferences.plist
MacintoshHD/Library/Preferences/System Configuration.
Move that file to the Trash and restart your Mac.
Try restarting with only necessary externals, ie; mouse and keyboard.
Check to make sure your ethernet cable is connecting properly. If you are using a cable modem, disconnect it from the power source for 20 seconds and reconnect. Sometimes that helps.
If you are using a router, check the vendor site to make it's 10.6 compatible.
More help here. Resolving Kernel Panics - X Lab
Carolyn

Similar Messages

  • I have an iMac4.1 and my iPhoto is very slow and the thumbnails correspond to the wrong pictures.  How do I fix this? Or is my iMac too old?  Will getting a new iMac solve this problem?.

    I have an iMac4.1 and my iPhoto is very slow and the thumbnails correspond to the wrong pictures.  How do I fix this? Or is my iMac too old?  Will getting a new iMac solve this problem? 
    I realize is only 512MB of memory but I want to make sure that a new iMac will solve this problem.  Can the new iPhoto handle 10GB or more of photos?  Or do I have to go to Picasa anyways in which case I can buy any computer to do that?

    The model of Mac is not partcularly relevant, it's the version of the OS and iPhoto that matter.
    iPhoto - since 2006 - is good for 250,000 images.
    Regards
    TD

  • Migrate from minimac (G4) to new iMac via airport extreme

    I have a brand new iMac and I have the latest airport extreme.
    I have my old miniMac and all are linked up through the Airport Extreme.
    I want to transfer all of my old files from my G4 miniMac to my new iMac but the Migration Assistant says I have to use (buy) a firewire cable.
    How do I transfer my files from my old computer (miniMac) to the new iMac via airport extreme?

    sorry to say but its the firewire technique which Migration Asst. uses. It does not migrate over Ethernet.. its actually very simple...
    you put your G4 into target disk mode. You put the iMac into migration asst., attach the cable and the migration (file copying) begins after you chose to proceed.
    The reality is firewire is faster than most standard ethernet anyway... and wireless? it would take an extraordinary amount of time.
    Will
    Message was edited by: Willard Kramer

  • I have a new iMac but having problems installing final cut express 4 from old macbook pro ?

    i have a new iMac but having problems installing final cut express 4 from old macbook pro ?

    FCE was discontinued nearly 3 years ago and is no longer supported.
    I don't know whether it's possible to install it on Mavericks and if you do it may not perform properly.
    Final Cut pro X and iMovie are the only Apple apps that are supported.

  • What's wrong with the New  iMac's AirPort?

    Hello
    Last night I spent 4 hours trying to connect with my brand new wireless router (Netgear DG834PN). The one time I did connect and tried to configure using Netgear's Wizard (using Safari) my Mac's AirPort Extreme dropped the connection, never to return. The next 3hrs 55mins were spent trying to to get the two devices to connect. Unsuccessfully. Very frustrating!
    I even tried connecting the two devices via ethernet, and still no joy. What should I do? Is my new Mac's Built-in AirPort Extreme faulty? Is my new wireless router faulty? Any other testing suggestions welcome.
    I've have read, on this forum, about possible problems with the new aluminium iMac's AirPort. Is this a known fact or just a batch issue?
    *Many Thanks* (Apologies if I haven't explained myself very well, first post)
    Mike

    *Hi it's me again*
    Still no joy trying to connect to my router wirelessly via AirPort.
    *+(Xiaofan & Benderissimo)+* - I can't even get as far as logging into the router via a browser. AirPort literally can't see anything even thought it's switched on. This means I have no chance to change the channel or anything else. I'm stuck.
    Could AirPort be locked out or something?
    On the plus side I have connected to the internet via ethernet. It was no problem at all. I basically connected a length on Cat. 5 cable from port 1 at the back of the router and into my Mac, and *hey presto!* (broadband at full speed). Happy.
    The thing is I eventually want to move my iMac upstairs, this is when I need AirPort wireless to start working. I don't want to trail 100ft of Cat. 5 cable all round the house.
    What else can I try to make my built-in AirPort Extreme work?
    _*I'm Flummoxed, Apple help me.*_
    Message was edited by: Mike in the UK
    Message was edited by: Mike in the UK

  • New imac 21, airport card anomalies...

    hello everybody
    just to inform, as here apple ssupport  didn't ptopose such "simple`" solution  to a kind of network misconfiguration , bad access to web services, aso
    1) after a few s=days, a brand new imac 2.5 g intel core i5 was not connecting to te router correctly.
    2) when calling  apple support, describing the airport icon showing @no airport card connected@,(even if the system info[locations showed a card and even the  modem data on screen..) so  i had to pack tje machine and travel to such apple center downtown, Polanco, and here in Mexico it's a real pleasure to  ride some 2 hours in eavy traffic..
    3) arriving there, no airport card problem, and the technician described me a probable motherboard saturation or even overheating situation, i said ok, will go home and see if everything keeps working fine.
    4) a few days later, again, no access to web, automatic or personalized network or account adjustments seem fine.. but no way to receive or send mail, web pages crazyly slow, aso...
    5) when  24 hours later no way to  see nothing, even  the airport icon with stripes shows just clear empty grayish icon..
    6) calling again ther apple service center, again they  ask me to carry the stuff downtown, must be or could be probably a configuration problem, need to be checked there, aso, no way to look for or propose some solution just by calling them aso.
    7) calling ip service, we tried for more than an hour to check , trying all options, f.i. using ethernet cable (modem always good,  and machine working fine then) we examined all options, accounts configuration, the automatic was not accepting a connection, system showing "Airport connected but no ip address because not attributed, or missing", aso)
    8) and  when changing from automatic locatoon to the configuration  we had installed weeks before to help solve the connection problem , same result.
    the directions of ip, router subnet mask aso were correct, changed eventually, no way, nothing was connecting.,  we tried quitiing such non automatic configuration to avoid possible conflicts, no results.
    9) after an hour or so, the technician from my IP offered to quit the airport configuration (even with a green bulb visible that  airport  config was not connecting, the desktop icon was  sometimes greyish, sometimes empty, aso...)  and add a new one.
    10) at the moment  it was created (as "airport 2") ... the automatic configuration looked instantly for another ip adress, and everything works fine now..
    SOSO why doesn[t apple support technicians have suchj ideas ? why did  the airport icon even show a "not connected{ airport card message ?
    I phoned  those apple guys around, explained them the solution offerde by phone by the IOP provider, no comment, answer or even a simpe "thanks" for  such suggestion , from them,  whan the received such info, Hopefully will eb useful  for others users, and eventually after a post here. tschuss
    Form Mexico city...

    Looks like this issue has hit its fair share of people. Spoke to Apple support today about the same issue. Brand new iMac 27' 2.8 quad core with 8gb of ram and I opened the box only to find my airport card was not recognized by OSX. After performing several support steps, the staff let me know that this was indeed a hardware related issue - I am not advocating this is everyone'e issue just mine.
    Here is what we did to troubleshoot and determine it was hardware related.
    Open system profiler / go to network and look at airport - if all you see is "software versions" your hardware is not recognized. You will need to reboot the system and clear the SMC. To do this do the following:
    Unplug everything from your iMac and wait 60 seconds with absolutely nothing connected to it. After that, plug in your power cable and press the power button down, letting it go after 2 seconds. Immediately after the power button is let go - hold down option + apple + p + r you will hear 2 "bong" sounds, then let go of the keys and boot. If your hardware does not show up you will need to boot to the OSX install DVD to get a "clean" install of OSX.
    Boot to OSX DVD
    Insert DVD
    Shut down system
    Power on system - hold down C key until you hear a chime then let go. System will boot to OSX install.
    Once you pass all the prompts by selecting defaults, you will come to "Install MAC OSX" asking you to select the disk where you want to install. DO NOT CLICK INSTALL. Open Utilities / System profiler. If you still do not see anything under Airport other than software, your Airport card is bad or at the very least not showing up in the OS. If you do see the airport card there, you will need to reinstall the OS to have it recognize the card.
    Hope that helps!

  • Brand new iMac loosing Airport! Very dissapointed!!!

    Hi,
    I have a brand new iMac 21.5". The first time I used it, it said there was no Airport installed. I phoned apple support and they told me to flash the pram. After that it found the Airport card.
    Now it has lost it again and flashing the pram does nothing. This is very dissappointng - its BRAND NEW I haven't changed anything. Looks like I might have to return it....
    Thanks for any help.
    Theo

    I'm so sorry. It's rare that one needs to send a Mac in for replacement but it can happen. The posts you see here in the AD forums are but 1% of the total Mac sold so please don't get the wrong impression. It's better to send it back now instead of trouble shooting and getting more upset. The Airport card may not have been installed correctly or it's defective. One way or another you'll have a new iMac soon.
    *"I spent hours setting up the computer when it first arrived and now I'll have to do that all again. "*
    It shouldn't take hours to setup an iMac. Did you check the System Profiler to see if it recognizes the Airport card?
    If not and if you haven't already boxed the iMac up, click the Apple Menu then click: About This Mac then click the "More Info" button. That will launch the System Profiler for you. Under Network on the left, click Airport. See if any information shows up on the right.
    Carolyn

  • New iMac power cable problem

    I have just bought a new iMac 21.5" and have a problem with the ac cable. I cant fit it all the way into the socket so that the circularplastic is flush against the back of the monitor. It goes about halfway, clicks into place but doesnt feel completely secure and wont go further in. Ive tried forcing but dont want to damage the machine. It just wont fit in correctly. The machine was receiving power even though the plug wasnt fully in. Is this a common problem with iMacs?
    Message was edited by: Stu82

    No, but if it concerns you, that little circular piece of plastic will pop off if you press on it hard enough. It's purely cosmetic in nature. As you can clearly see from looking at the "business end" of the plug, it's just your bog standard AC cable. You can probably get a dozen of them for a few bucks just about anywhere.
    So you can either just pop that little plastic shield off, let it slide freely on the cable, or you can just use any other spare AC cables you may have around. There is absolutely nothing special about them. They're just three wires running along a plastic tube. Do not feel particularly beholden to any one cable.
    If you for some reason spend a lot of time looking at the back end of your iMac, you can always call Apple to get a replacement cable with the little shield. Odds are, they will put up no resistance to sending you a new one. They'd likely spend more money fighting with you on the phone over it than the cable costs.

  • IMac G5 Airport problem!!!

    I just bought used iMac G5 1.8 GHz PPC 17", installed Panther from included CD's and noticed, that my home network doesn't show up in popup menu.
    As I connect to my Netgear router wirelessly using iBook G4 with no problem, I used Ethernet cable to connect theese to computers and do all possibly necessary uptades for my iMac. Airport still couldn't detect the network. I swapped Airport cards in both computers, to check if there is no hardware failure and once again my iBook worked fine (on iMac card) connecting to the network auomatically, but on my iMac popup menu showed nothing but "other".
    I tried o mess up with some settings, IPs, etc, but nothing worked.
    When I type the name of network choosing "Other" it asks me for password which I don't simply have, though I don think it would make any difference if I had it or not. Problem must be in something else.
    Any ideas? I would much appreciate any help.
    17" iMac G5 1.8 GHz Mac OS X (10.3.9)

    "When I type the name of network choosing "Other" it asks me for password which I don't simply have, though I don think it would make any difference if I had it or not."
    If your network is not encrypted you need not make any other entry besides the network name to access your network. If you are selecting an encryption type, that is a mistake, as you have no encryption (as I understand your situation).
    Edit-
    As you have implied, if your network is not a closed network, the name of your network should show in your iMac's AirPort icon without having to resort to selecting "Other..."
    Selecting "Other..." would be used to access a closed network that does not broadcast its own name.

  • New iMac setup assistant problems?

    I have a brand new iMac literally fresh out of the box.
    I am having major problems just getting through the initial setup assistant.
    I didn't migrate anything this is just all from scratch.
    The setup assistant is very very slow taking several minutes to recognize what I entered from the keyboard.
    Screens were juxtaposed over each with the text overlapping. I can't see the question that it has the cursor in a blank field to answer to.
    It gets hung in a loop asking for Cloud password info. It doesn't see what I typed in and just hangs.
    A very frustrating initial experience with the new machine. Any advice is appreciated. Thanks.
    Jesse

    Jesse, we could tell you a million things to do, BUT...you shouldnt have to. It's a brand new Mac. Call Apple
    1-800-275-2273

  • Files transferred from old iMac to new iMac, permission/editing problems

    I recently purchased a new iMac this month because my old one was no longer working, I can't keep it on for more than 2 minutes.
    I always used Time Machine to back up my files, when I transferred all my files to my new iMac I was given alot of trouble with the permissions problem. I got the files to open by copying the folders to the desktop but, for example, all my iTunes music cannot be edited. I get alot of error messages about not being able to save iTunes library because I don't have write permissions.
    How do I authenticate the files/folders so I don't have this problem?
    Old iMac was purchased in Dec 2007, it has Leopard OS.
    Message was edited by: Mark Rowan

    If you want your new computer to be very much like your old, during the startup you would choose to migrate before choosing to create a new user. Then, the migration assistant creates the same user on the new computer. Did you do that?
    Or did you do this:
    If you first create a new user with the same name as the old one you want to migrate, Migration Assistant won't let you migrate as that username since it already exists.
    You could create a new user that you will later use as an admin/test account. Then, while logged into the new account, delete the old account and use the Migration Assistant in the Utilities folder to Migrate from your Time Machine backup--it should create a new user with the old user info.
    However, if you didn't get any errors from Migration Assistant, I'm not sure why the file permissions are askew.

  • Logic new Imac io2 Alesis problem

    I got a new Imac OSX 10.9.1. I try to record with my Alesis io2 on garageband and on Logic pro x, but there's a disturbing noice coming out. Does anybody encounter this problem? On my Imac 2008 there is no problem.

    Hi
    Did you do all the "ProApplications" support downloads after you installed Logic?
    Also .... maybe this could be the issue with a migration???
    http://support.apple.com/kb/TS2914
    CCT

  • Screen sharing new iMac on Airport Network

    I have a Macbook Pro and an iMac on an Airport network.
    I don't see the option to share the desktop of the remote iMac, even though I have screen sharing on. I can do screen sharing if I manually connect via the Connect to Server option in Finder and use vnc://ipaddress. I just don't see the button like you are supposed to when I click on that computer in the finder.
    Finally, another odd thing. On the macbook pro, the iMac is first displayed in the shared pane in the finder like a Windows PC. Then, once I use afp to connect to it and access the Shared folder, then it shows up in the Finder as an iMac. The Windows version is still there too.
    Thanks!

    Hi Palessi:
    I had the same problem. The thing in my case was that I have a Tiger (10.4.11) G5 that I wanted to control with my Leopard (10.5.5) MacPro.
    I have the Following settings:
    Leopard MacPro:
    System Preferences/Sharing-----Selected: Screen Sharing, File Sharing and Reomote Login.
    System Preferences/Security/Firewall-----Set Access for specific services and applications.
    Tiger G5:
    System Preferences/Sharing/Services-----Selected: Personal File Sharing,, Window Sharing, FTP Access, Apple Remote Desktop.
    System Preferences/Security/Firewall-----Selected: iChat Bonjour.
    With this configuration I had to stop the firewall to get control over the Tiger G5 with the Leopard MacPro until I did the next thing:
    1: Go to System Preferences/Security/Firewall
    2: Click on the "NEW" button
    3: In the pop screen in the "PORT NAME" section, scroll down untill you find "VNC" and leave settings as they are.
    Thats it. I have to say that until I did that, I could have access to files through my network, I even had the share screen button in the finder.
    I hope this helps

  • IMac and Airport problems

    Hello All - be gentle with me - Im not very techie and Im a windows refugee! so Im not well versed in the ways of Mac fully yet!!
    Im having a problem with my iMac (which i love) and airport wifi..... The iMac is 5 months old and is running OS x 10.5.6 I am using a wireless Netgear modem/router on 802.1n. I have 100% signal strength in the Airport Status bar and it connects perfectly.....however about 4-5 minutes the signal just disappears and the Airport status bar greys out and I lose my wifi connection. When you click on the Airport in the status bar, even the network name has disappeared, and then about 20 seconds later it reappears and reconnects itself automatically. Its like the card is turning itself off and then back on again and rebooting and its doing it like clockwork.
    I didn't really notice it at first, but it came to light when i bought a Time Capsule - which after 10 days of failed back ups I took back to the shop thinking it was that that was faulty.
    As the problem is still there, i figured it might be a router/modem issue so i got our IT guy to check all the settings and he confirmed it was properly set up and working fine.
    I've just bought a Mac Air Book also running Leopard 10.5.6 and the weird thing is that the Airport connection on that is bullet proof, as is the wireless connection on my daughters Windows XP Profession SP3 lap top - which leads me to conclude it has to be either a faulty airport card in the iMac or some sort of software issue ??
    Any one got any suggestions how to fix the issue - as its driving me nuts! Is this a known issue ?

    OK - this is early days, but this fix touch wood appears to have worked (after spending hours on the phone to Apple Support (who in fairness were very helpful)).
    We tried all the usual routes - run disk checker, resolve conflicts, moving plists out of the library - exactly the same, if not worse.
    Then we tried this - which HAS worked so far - 24 hours and it hasn't dropped once.
    Dig out Disc 1 that came with your mac and put in to the drive. Click on the Apple logo. and then select - OSX Software. The Mac will want to restart - let it.
    You then need to tell it to install OS X again. MAKE SURE you click the Install and ARCHIVE option - if you dont it will wipe your disk and all your settings and data. The Archive option basically saves all your settings and reinstalls them once the software has reinstalled.
    My iMAC came with OS X 10.5.2. - once all this had reloaded (mine took about 2hours) - airport worked fine. Then the problem arose - my iMac is set up to automatically download and install updates - after about 10 mins, it beetled off to check, then loaded and installed Mac OS X 10.5.6 update together with Aiport Utility 5.3.2; Quicktime 7.6; Remote Desktop client 3.2.2; iTunes 8.0.2; and Frontrow 2.1.6 - it managed to download the whole lot in one go - about 750mb seemlessly without falling over - as soon as it installed however - my wifi connection went down.... :o(
    So I figured there had to be a problem with one of the updates - so i started from scratch again and install/archive OS X 10.5.2. I then turned off the auto install updates feature, so i could manually install each update in turn, to see which one it was that upset Airport.
    I found that if you download and install the updates 1 by 1 - then Airport remains happy....
    I did it in this order..
    Remote Desktop
    Quicktime
    iTunes
    Airport Utility
    Front Row
    OS X 10.5.6
    As I say i dont know if this is a permanent fix, but in 24 hours it hasn't dropped wifi once, and that's way longer than it has survived for the last 2 months.....
    I have no idea why this apparently seems to work either - but it does seem to have cured it....

  • New iMac With a problem

    I Used Migration assistant to transfer files from my PC and now I have bunches of files on my 2 day old iMac that I don't want.  Is there a way to put it back to the way it came out of the box and I'll find another way to get the files. 

    You are very welcome, Jan.  Macs are actually very easy to work on and clean up as described, but it is always good to get someone to help out if you are uncertain.  Stick around on here and ask questions, this is a great place to learn.  Also, check with your Apple retail store, if there is one convenient, as they have free classes regularly scheduled to help new-to-Apple users.  Classes cover a wide variety to topics so check with them often to see what they have going.

Maybe you are looking for

  • Multiple iCloud Accounts on 1 iDevice?

    Is it possible to have multiple iCloud accounts active on 1 iDevice at the same time? I know you can have a separate account for purchases, but can you pick and chose what is synced with each account? I have 2 iPhone's (mine, my wife's). We currently

  • Multi-Layer Document Script Triggers in PDF Form

    I have a PDF form that has a total of 5 pages with text fields and navigation buttons. I would like the form to hide/unhide pages based on user input. For instance, the user will start on page 1. Once the user completes all the fields on page 1 the u

  • Treo 500, Vista and Outlook 2007 USB and Bluetooth

    Everything was working fine with Treo connected via USB. I connected via Bluetooth, everything still worked fine but when I reconnected via USB synchronization hangs. Help! Post relates to: Treo 500v (Vodafone) This question was solved. View Solution

  • I am getting a message that says download failed because of internet connectivity/ firewall

    i am getting a message that says download failed because of internet connectivity/ firewall- how do i fix that? I am on vacation in mexico, need to install bridge to edit photos and the creative cloud wont install....

  • Business Rules - 10.1.3.3 - How can I debug what goes on when rules are run

    I try to run my own example of rules based on xml fact, and i do it from a java program. I would like to be able to see what happens when i execute a certain rule. Is it possible to switch on some logging or trace ? Edited by: jsteenberg on Sep 25, 2