New iPod Touch Issue

I just got a new 64 GB iPod Touch. I believe it's the most recent generation. After setting it up as a new iPod and plugging it into my computer, the device doesn't show up on iTunes and an error message stating that I do not have the latest version of iTunes installed pops up. I uninstalled and reinstalled iTunes but when I plug in the iPod, I get the same exact message. I have the latest version, 64-bit iTunes. Why is this happening?

Do you have version 11 of iTunes?
Did you try:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Connect to another computer to help determine if you have a computer or iPod problem.

Similar Messages

New iPod touch issues. not recognizing in iTunes

i just got a new ipod touch and installed everything and itunes will not recognize the ipod. I went on support and tried what it said by holding down the sleep button and the home button at the same time until the apple appeared and then closing out of itunes and opening it up and plugging the ipod back in which helped it to recognize. the ipod then went into recovery mode and said it needed to be restored. Restoration began however, the connect ipod to itunes screen disppeared leaving a lit up and black screen and a window appeared in the "preparing ipod for restoration" stage that said "ipod could not be restored. an unknown error occured (1604). any ideas? oh and then the thing on the side that said ipod disappeared and it stopped recognizing the ipod again.

Welcome to the discussions,
Error 1604 points at a problem with your USB drivers/connection.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
more detailed info here: http://support.apple.com/kb/TS1275
Install USB drivers: http://support.apple.com/kb/TS1538
Also check your security software settings: http://support.apple.com/kb/TS3125
Message was edited by: Ingo2711

Mail sync issue with new iPod Touch

I have been unable to successfully perform an initial mail sync using my new iPod Touch 32 GB with Version 3.1.1.
All is being successfully sync'd with the exception of mail. The error box when I click on mail with the iTouch reads - "Cannot Get Mail - The connection to the server mail.me.com failed"
I have an active .Mac account. I can successfully log into "mobileme" via my G5 1.8 dual running OS X 10.5.8. My cable web provider is Comcast in the Middle TN area.
Thanks in advance with any suggestions.
Djay

I found my "issue" is not an issue when I was able to access WiFi. The touch downloaded my messages! I was naively "assuming" that the initial setup via iTunes would have provided my initial message download.
Marking this "false alarm" as solved. I'll avoid "jumping the gun" on my next hurdle.

Auto-login issues since Restoring to new iPod Touch

I recently purchased the new iPod Touch 32GB and restored all of my settings from my previous iPod onto this one. My previous Touch was also on 3.0.
Since the upgrade I have had constant issues with the auto-login web feature at my local Starbucks. It sits on the "Connecting" screen and then eventually fails. Then I have to choose to connect to the network (because it automatically disconnects wifi when the login fails). Then when I connect a second time it brings me directly to the login screen where I can enter my account info and choose to save it to auto-login in the future. The problem is that it never seems to work the next day when I try to connect again.
My previous iPod Touch never had issues with the auto-login feature. And let me tell you that it is frustrating that there is no cancel from the dimmed "connecting" screen. I have to wait 4-5 minutes for it to realize it's not working.
I have already tried:
-Clearing Cache
-Clearing Cookies
-Clearing Autofill Names and Passwords
Any help would be awesome!
JT

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Issues using new iPod Touch due to OS

Hello all.
I just got an iPod touch for my birthday, and upon attempting to use it, I was instructed to download and install the newest version of iTunes.
No problem, except I cannot install the newest version of iTunes because it won't run with my current operating system.
So, I went to download updates for my OS and I cannot install the newest versions (my machine tells me that my software is up to date when I try to use the software update tool - it's a big liar).
I am assuming that I cannot install OSX 10.5.whatever because I am currently running Mac OSX 10.3.9!! (Old, I know)
After hunting the apple site, and finally the web, I cannot find a download for 10.4.0 (tiger) and without it I am afraid that I can't continue to update my OS, and therefore I can't even USE my brand new iPod touch.
Help! Please! What do I do?

So, I went to download updates for my OS and I cannot install the newest versions (my machine tells me that my software is up to date when I try to use the software update tool - it's a big liar).
Software Update only shows you free updates.
I am assuming that I cannot install OSX 10.5.whatever because I am currently running Mac OSX 10.3.9!!!!! (Old, I know)
You can if the computer meets the requirements for it. A previous OS version isn't required for the retail package.
After hunting the apple site, and finally the web, I cannot find a download for 10.4.0 (tiger) and without it I am afraid that I can't continue to update my OS, and therefore I can't even USE my brand new iPod touch.
Mac OS X 10.4 and 10.5 are paid upgrades.
(36730)

HT3204 new ipod touch. can access iTunes store. cannot create iTunes ID. get error "could not complete iTunes request. unknown error occured (-1202)".Ipod updated to latest issue,firewall exception allowed.SSL 3.0 & TSL 1.0 ok. Running windows Vista. Help

New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???

laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall?

New iPod Touch arrived from Apple today - Wifi inoperable

Brand New iPod Touch 32G just showed up from Apple via Fed-Ex today. First thing I tried was to join my Home Wifi. Same result as everyone else. DHCP is failing and the device gets a self-assigned IP address 169.254.X.X.
Before you start asking me about my router et. al., know that I have been working on this issue for 5 hours now. Had Apple on the phone for over an hour. They had me completely strip out iTunes on my Mac, and re-download and install it. I've upgraded to iOS 4.3.3, did a complete Restore of my BRAND NEW iPod, Reset Network Settings, h*ll I reset the entire device even after a FULL RESTORE. Tried Airplane mode On/Off. WiFi On/Off. Etc.
The clincher was taking this FULLY RESTORED iPod Touch to the Starbuck's across the street, next to a Verizon store. This device cannot even get on Starbuck's WiFi nor Verizon's WiFi - BOTH Public and Open.
I have a Verizon MiFi Mobile Hotspot as well - Same symptoms - No assigned IP.
I was able to get networking to my home Wifi to work, BUT ONLY IF I SET A STATIC IP PARAMETRICS. This is a solution to my Home Network, but not for ALL the OTHER Public WiFi networks out there.
Multiple Networks - Apple has a REAL problem here!!!
Please! Suggestions are welcome, but please don't ask me to repeat all the diagnostics I've already done.
(I wish these things were as easy to diagnose as my Android devices! At least I can shell in and see what's going on in those!)

4.3.3 does this on one of my four devices...with just one source.
Work with static router I.P. as best you can and wait for an iOS update.

I just purchased a new ipod touch so now I have two. I do not want the second ipod touch to sync the same as the old ipod touch - 2 people with 2 different music preferences. How do I keep them separate.

I just purchased a new ipod touch so now I have two. I do not want the second ipod touch to sync the same as the old ipod touch - 2 people with 2 different music preferences. How do I keep them separate.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

I just got a new ipod touch 4th generation 64gb because i cracked the screen on my old one how can i get all my backed up stuff on to my new ipod?! help!!!!

i just got a new ipod touch 64 gb 4th generation after my old one got cracked. my mum backed up all my stuff on my laptop pc but i tried to sync everything back on to my ipod but there are non of the music files there + the pictures wont download

itunes content is not part of the backup as it should all be in itunes on your computer.
What pics won't download?
Please explain your issue.

HT1212 my daughter has a brand new ipod touch - never used - she entered a passcode then immediately forgot it and now she has tried to enter one too many times and ipod is locked for 1 hour - she has never synced with itunes HELP

my daughter has a brand new ipod touch - latest one - she started to input a passcode then didn't finish the process then turned off ipod. she turned it back on and it is asking for a passcode - she doesn't remember what she typed. Ipod is now disabled for one hour. Can we override the disable. How do we reset passcode when we don't klnow the original. It has never been synced to Itunes. I am completely lost.

If You Are Locked Out Or Have Forgotten Your Passcode
iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.

Unhappy about this iPod Touch Issue...

So here's the story.
My girlfriend bought me for Christmas last year 2010 an iPod Touch (refurbished). 2 months go by of being happy and all, then suddenly the audio jack goes bad. If you BEND the bottom piece of the wire where it connects into the ipod touch the sound gets static / distorted. A VERY big problem when trying to listen to music while walking with it in your pocket. I contacted apple support and set up a repair, sent it in. I got the ipod back still BROKEN. They didn't even bother to fix or check the headphones. I was told they do a standard check but if left notes they do not follow them. I was very unhappy, and mind you i've sold a few friends/family members on Apple products so i wasn't expecting them to be so disloyal...
I contacted Apple again right after I got the ipod back and found out the problem still existed. Mind you i bought BRAND NEW headphones and a BRAND NEW wire for my car, thinking it might be either/or and that wasn't the case. Not only did i waste 15$ on a car cable and 10$ on cheap headphones but they're telling me to set up more repairs for them to just send it back unrepaired again?
The guy i was put on the line with was kind and all and he actually seemed like he CARED. He said he could leave the people notes but they most likely will not bother to read them, he also told me that I can go to the closest Apple store (30-45 minutes away and I have no idea where they are or how to get there since I've never been to those cities.) I told him that wasn't really an option because I would have to drive 45 minutes there, ask them to order me a new iPod, wait 3 - 5 days for them to get the ipod in, drive ANOTHER 45 minutes there and back and it wasn't guaranteed they would trade it. I told him i couldn't do that and he told me he'd set up a repair and i try my luck that they read the notes. I hesitated so i don't waste my time again, 2-3 weeks pass and I just called again.
The new guy sounded as if he really didn't care about my issue. I told him my story. I asked is there ANY WAY I can just get them to send me a new ipod touch and i send my old one back. He abruptly put me on hold in the middle of talking and 5 minutes later comes back and tells me he isn't able to. For ipads ONLY he can do it but not for ipods. Why Not??? They're practically the same thing.
He set up a new repair and is telling me to send it in for repair but there is no point. They won't fix it.
I can't go to an Apple store, I can't send it in. It seems as if Apple is starting to get like their competitors (which is why i switched from pc to mac.)
What i am asking is,
What can i do? Why can't they just exchange them through the mail? If my phone company has done it why can't Apple? Do they not trust their customers loyalty? Don't you think if i was to steal it and not send my old one back (EVEN though they know it's broken as I've called 3 times asking for a repair to fix it) they would charge my credit card the amount? It's not hard to really just do a simple exchange...
Just a very unhappy customer right now. Never had a problem with Apple until now.
Thanks.

I think you're making some presumptions about the Apple Store. You haven't gone to talk to them. I'm betting you haven't spoke to them on the phone.
Anything around here is an hour away, so I get the 45 minute drive ordeal -- as well as I work 40+ hrs a week, go to grad school, have 3 kids to schedule and coordinate with activities/sports. If it's that important to you to get it fixed, contact the Apple Store. Go in.
If they are going to order you a replacement, ASK THAT THEY HAVE IT SHIPPED TO YOU. There, you just saved a trip back 45 minutes one way to pick it back up.
I believe several were helpful when they told you to go to the Apple Store. You just make an excuse for everything said.

New iPod Touch 2nd Generation not recognized in iTunes OSX 10.4.11

Hi anyone,
I have problem that my new iPod Touch 2nd Gen, it won't recognized in iTunes. iTunes already updated to 8.02. My macbook OS is OSX 10.4.11. All software updated.
if i tried with different machines with Leopard installed, it's recognized.
Does anyone have same problem with me ? What should i do to overcome this issue ?
Please, do not suggest me migrating to Leopard
Thank you in advance.

Hello and Welcome to Apple Discussions.
You may need to restart the AMDS. Have a read of this article:
http://support.apple.com/kb/TS2050
Let us know how you get on
Merry Christmas
mrtotes

My brand new iPod Touch 4th generation will not sync with iTunes on my Windows Vista computer! Please help!

I have tried every trick in the book and read every thread on why my version of Windows Vista will not allow me to get at the iTunes Store. I cannot even get this new iPod Touch to sync with iTunes.
I've rebooted, soft restart, hard restart, removed iTunes and re-installed iTunes. Nada...nothing!
Does anyone else have the same issue and can they offer me a solution?

See here for different ways to conserve your iPod's battery life.
http://www.apple.com/batteries/ipods.html
B-rock

New iPod Touch not working with G3 iMac

I got a new iPod Touch (4 gig) for Christmas. Tried plugging it into my iMac Power PC G3, and I get an error message. ( error OxE000001). Is my iMac too old to work with the iPod touch?
Also as a second issue, I have a wireless network, but I don't have it broadcasting it's name for security. When I turn on my lap top, if it doesn't automatically find the wifi network, I just type in the network name, and it pops up.
Any way to do this with the iPod Touch? (Type in the network name, even though it's not broadcast)
I'll also list this question on the WIFI section.

Ken;
I AM running with iTunes 9.0.2. in my slot loading G3 iMac. There is no special Hack.
You tried to help me earlier, when my G3 just would not work after I upgraded Safari and iTunes. I ended going to the Genius bar, where they worked on it for hours to get it going again. They installed earlier versions of both programs.
I was going to keep it that way, until I was given an iTouch for Christmas. The iMac just did not see it. I was resigned to updating my iTouch through my son's iBook.
In a question I had about upgrading my wireless network, John Galt said his 500mhz G3 worked OK with the iTouch. Over two weeks I slowly installed what he had, (or close to it) I think Safari has a G3 version, that I may have missed when you were helping me.
The last thing I upgraded was iTunes 9.0.2. After three or four tries, and plugging in the iTouch USB cable directly into the iMac, the iTouch was recognized! It seems to work fine over the past week or so.
Some odd things I have to live with. When I plug in the iTouch, iPhoto will start and ask about downloading pictures from the iTouch. I have to manually start iTunes if it is not already on. It does not automatically start like it does with my iPod nano.
Also I did not realize how slow this machine is, I thought down loading a CD through a La Cie DVD/CD player at 1.3x speed was fast. My son's iBook downloads a CD a 9 x speed! Oh well... slow but steady.....

Full automatic Itunes synchronization impossible for a brand new Ipod touch 5th generation

Hey all,
I bought a brand new Ipod Touch 5th generation which won't synchronize my whole music library through Itunes (very latest version of the app).
The ipod runs IOS8 and the mac mini runs Yosemite latest version.
I already had issue synchronizing music the very 1st day I had the Ipod touch. As a result, went back to the Apple store for changing it for another device, thinking the Ipod was faulty, which Apple accepted and changed my device for a brand new one.
Since then, still unable to synchronize the full music library through itunes. I performed several full resets both on the mac mini and of the Ipod touch with no success. The synchronization seems to run fully normally with no warning pop up saying it failed or whatsoever and the sync process is very very long. But once done, my Ipod remains empty with no data at all.
The weird thing is that Photos are fully synchronized with no issue at all.
I contacted the Apple assistance who argued that my music library might be faulty and have corrupted files in it. So I cleaned it up, suppressing some files I had in double etc.
BUT still, no success, I had to go through the entire library to sync manually, but even then, I was able to have on the device, only half of the library, i.e. around 25 go. once the ipod display 25 to 30 gb remaining, it won't sync no more files.
Although I cleaned up the entire library and reset both devices hundreds of times, I have no clue why even manually, I'm completely unable to have my whole library automatically sync.
I spent hours on the phone with Apple assistance to get some help with no success so far. I even re-installed Itunes completely, still without any result at all.
I was only able to upload on the Ipod only half of the music library, and there are still 25 to 30 GB space remaining on the ipod and 20GB of music to be uploaded.
The automatic sync process always fails any time I try to run it, except for the photos, books etc.
I must say I also have an 160 GB Ipod classic with which I never had any problem so far, and which fully sync my whole library with no issue at all.
I read on the internet that some other users of IOS8 are accountering the same issue with itunes.
COULD SOMEBODY PLEASE HELP, I'M DESPERATE, given the price of the Ipod I really do regret I bought something that does not work properly. Quite disappointed

Yes the system just keep sync as everything is normal, but then no song is actually uploaded to the ipod.
And the remaining space bar shows the ipod's empty.
the automated process will just keep sync as if normal and the last step saying 'applying the modifications" just keep going on and never ends.
I was only able to upload manually half of the albums, all songs comes from different sources; ripped from CD for great part, but also downloaded from the internet from trusted websites.
All songs play normally through Itunes on the Mac Mini.
But then when trying to sync the whole library automatically, nothing happens and I only get tags of the different albums, as if there, but actually it won't play none and the Ipod player just keep skipping as if no musical data is there.

New iPod Touch Issue

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