New Macbook air screen won't wake up after going to sleep - what's this?

When watching a movie on Netflix, for example, since I'm not touching the keyboard, the computer goes to sleep - sort of.  The screen fades briefly and if I fail to notice quickly enough to touch a key, the screen goes black.  The sound continues, however, and the keyboard is lit.  I can't wake the screen back up.  I have to restart it.
I've had the computer for less than a week. 
What's going on - is my new MacBook Air defective or is there something I can do to stop this annoying glitch from occurring?

There is no need to diagnose such an issue, you just bought it and paid for service and 14 day exchange.
Return it for another unit, others here will concur on that fact.  

Similar Messages

  • My new Mac Air continues to disconnect from WiFi after going to sleep.  When waking it up I have to manually re-connect.  How do I keep it connected?

    My new Mac Air continues to disconnect from WiFi after going to sleep.  When waking it up I have to manually re-connect.  How do I keep it connected?

    I had this problem too and solved it by doing a clean install. After that it was gone.
    This is a drastic method since it takes quite some time to reinstall lion and all your software.
    Thoughts I had why it started working after a clean install are the following:
    It looked like the airport wasn't able to reconnect fast enough before the connection timed out. So what could have prevented my mac from being able to connect fast enough?
    Apps that consume processor cycles. I love what I would call 'System Enhancers', little apps that enhance my workflow (Moom, Alfred, Dropbox, Default Folder etc). I'm not saying that these are the problem, they might be programmed processor friendly, but check if you have apps that consume processor cylcles. It might prevent airport from being able to reconnect quickly enough before it times out.
    Mobile Config profiles. Another thought I had was that I had a mobile config 802.1X profile installed for the company were I worked. It used TTLS to connect to the corporate network. This profile might have gotten in the way.
    And a sidenote...
    Routers with hardware acceleration might also be a problem. My router is a Wireless Gigabit Router 300N WL-351 and has hardware acceleration. As soon as I activate that my wifi connection keeps dropping. It is as if a Macbook Air can't handle that amount of optimisation.
    That's it, hope it helps those who are still having the problem.
    Best, Jan

  • ThinkPad T420i won't wake up after going to sleep.

    My T420i won't wake up after going to sleep (using Fn F4 or close the laptop or time out).  The computer was wiped clean and reinstalled with only Windows 7 professional and some Levono softwares.  BIOS, windows and all drivers are up to date.  The only way to get it back is hold the power button to reboot it.  When it reboots, i get improperly windows shut down error.

    I'd guess it's ACPI related issue. Check out ACPI driver and correspondent items in Control panel.
    Energy report might be helpful too ("powercfg -energy" command within console window with administrator rights)
    x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
    x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
    Do it well, worse becomes itself
    Русскоязычное Сообщество   English Community   Deutsche Community   Comunidad en Español

  • Macbook Air 2011 won't wake up after sleep

    My Macbook Air 13" 2011 won't wake up after sleep.  I've taken it to apple genies bar, but they offered to replace my logical board!
    I bought the Macbook Air in last August.  Why cannot they replace a new laptop???

    One thing you want to do is "Repair Permissions" in Disk Utility before you upgrade to a new revision, and afterward do the same thing.
    On occasion files will become inaccessible to the logged-in user and cause certain components of the OS from acting cooperatively. This can most often happen during/after an update. Also, by resetting permissions before an update, it is to ensure that the update process itself can accomplish all tasks.
    You may also want to consider applying/re-applying the downloaded 10.7.3 "Combo Update" from the Apple.com/downloads/ section. After resetting permissions, of course.

  • Macbook pro screen won't wake up after sleep

    I'm having a strange problem that just started today.
    I close my macbook pro lid and put it asleep. Then when I open the lid the keyboard lights up. The screen comes on for about three seconds and everyone looks fine then the screen goes to sleep again. If I close the lid and open it again it comes on for 3 seconds and goes to sleep again.
    Occasionally I can get it to stay on hitting Function and brightness keys. But just as often it takes a hard reset to get things working again. But then if I close the lid and open it the problem starts again.
    Any idea?
    I'm running the lastest Lion update.

    thanks. obviously i'd like to avoid such a time-intensive move before looking at other options.
    To make things more intresting I've fund it ONLY does it when plugged into a charger.
    AND if I briefly unplug the charger after the screen comes up black it immediately wakes up and stays on.
    weird.
    I've reset the SMC. But still get the same issue (if plugged in).

  • My iMac won t wake up after going to sleep

    Ok, here s my problem. When the computer goes to sleep, later I press a key, the monitor stays black, the fans spin up a bit, and then I have to pull the power plug cause nothing can wake it up...
    what to do?

    I'd like to post a reply in this forum because I've had a similar issue and I'd like to see what could come of a little discussion. This iMac is 2 weeks old, I purchased a 1 GB RAM chip (from Omni Technologies through Ramseeker.com) to upgrade from 512 stock. The RAM installed with no problems and I have to say; this is the easiest upgrade I have ever made, Apple's design for opening the computer is truly supreme.
    So I read about 128bit vs 64bit data paths and got greedy for power realizing that my RAM was not matched. So I contacted Omni and ordered 2 matched 1GB chips and planned to return the 1GB chip I had previously purchased. Again, the RAM installed with no problems, but this time my computer would not wake from sleep no matter what. Exactly as Tomi K. describes; blinking light goes off, fan spins up, but the screen stays blank. Hardware tests and applications work fine, but the computer will not wake from sleep. I have been all over these discussions, resetting, unplugging, and trying different combinations of RAM etc. The only thing that works is the original combination of 1.5GB of RAM, which completely solves the problem. I'm baffled and I am curious... could this sleep issue really be related to the RAM even though everything else works and tests fine? Should I try to get another kit of RAM and see if that works? Any feedback would be appreciated.

  • Mac won't re-start after going to sleep

    Since installing a new version of FaxstfPro (version 10.7), my MAC won't re-start after going to sleep. I have to re-boot to get the system started again.
    Thanks for any ideas on how to re-store the sleep fucntion.

    Thanks for the excellent tip. From reading the bluetooth advisories, I realized that my D-link was incorrectly installed in a UBS hub. Moving it to a direct UBS port resolved the problem.
    During the trouble shooting process, I found that I do not have a Bluetooth setup assistant. I have recently installed OS X 10.4.6 and also applied the Bluetooth firmware update, but I can not find the Bluetooth setup assistant in Utilites, and a search via Finder didn't locate it either. And I can't find the software in the .Mac downloads.
    Any suggestions on how to restore the assistant?

  • T400 does NOT wake up after going to sleep

    T400 does not wake up after going into sleep. It goes to sleep ok but everytime wheni try to wake it, it restart the whole system instead of waking up.
    I have checked the BIOS Security setting and it already set on Active. All drivers are upto date.
    Please help!!
    Message Edited by farooqjilani on 03-09-2009 08:23 AM

    I have a similar issue with a T400 (xp sp2).
    suddenly, it won´t come back from sleep.  i have to press & hold the power button to turn off the computer, and then press again to turn it on from scratch.

  • I have a new Macbook Air and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on. The computer is not hot.Any ideas on how I can fix this please ?

    I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?

    Hello dwb,
    Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
    Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
    Thank you again for your advice,
    Regard,
    Beauty of Bath

  • Screen won't wake up after sleep mode

    I bought the new Macbook Air 13" a month ago, and I got a problem with my screen display recently. This is the second time in a week. It went to sleep mode and when i opened the lid, the screen was still black as usual and no matter what i pressed (I tried touching and clicking the track pad as well), nothing happened. So i ended up pressing down the power button to restart it. The only thing I could do was to report this problem as it just turned unresponsive after the sleep mode.
    Has anyone encountered the same problem as I did?

    I'm having this exact same issue with my wife's 11" MacBook Air (July 2011) we just bought it last weekend and she's frustrated with the issue.
    I have none of these issues with my 13" MacBook Pro (March 2011) which frustrates her even more, she wanted the Air because of the portability, but she's not very happy with this issue.
    I imagine if it were a bug with Lion it would be present on my MacBook Pro, right? so I can only think is a firmware issue.
    Hope Apple releseas a fix very soon!
    Message was edited by: juandg

  • New MacBook Pro 13" won't wake from sleep

    Been having this problem from day one. MBP is only a month old.
    Every time the machine goes to sleep it will not wake. No response to mouse or keyboard commands. Each time I have to do a force shut down and restart the machine. Not ideal.
    Local tech guys had a look and said taht the machine wasn't saving a sleep image, they fixed that, ran some updates and the first test I did the machine did wake from sleep. Unfortunately that same night it was back to it's same no-wake state.
    Anyone have any ideas as to what's happening here?

    Not sure if this will help--but my MacBook was having similar problems. It would fall asleep and then when I would try to wake the computer, the screen would stay black but the computer was running.
    Here is what I tried:
    Turn of your mac
    Press the power on button
    Immediately after you press the power on button: hold down the following 4 keys:
    Command + Option + P + R. Continue to hold them down until you hear your mac make the power on sound twice. Once you hear it twice, let go of all keys.
    This should re-set the sleep settings. Worked for my computer, I hope it works for you if you haven't already tried it.

  • My MacBook Air screen won't turn on, yet it works perfectly on and external monitor.

    Hi,
    I bought my MacBook Air about a year ago and I've never had any issues until now, basically when it powers up, it chimes, it powers up, the caps lock light works, it'll even play music off my iTunes if I enter my password, but the screen does nothing, it just remains black, I ordered a Thunderbolt to HDMI cable to try to bypass the screen and connect it to my television, for purposes of backing up my work for the company websites and all the data I intended to keep, it seems to work perfectly on here, so I was wondering it is just that the display is dead? or is there anything else anyone could think of before I have to take it to the apple store (which our nearest is around just under 50 miles out of the way!)
    So any ideas guys?
    Thanks
    Dan

    You can try these troubleshooting steps before contacting Apple.
      Press F2 key couple of times.
      Reset PRAM.   http://support.apple.com/kb/PH18761
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Best.

  • External screen won't wake up after standby

    Hey all,
    Just bought a new 15" Macbook a few days but I have a serious problem. Every time I conntect it to my HP x2301 (also brand new) with a minidisplay > DVI cable and the Macbook goes to sleep the monitor won't take up after I wake up the Macbook.
    NOTHING works except unplugging the cable of the monitor for a few seconds and then plugging it back in.

    I have the new 15" Retina MacBook Pro connected to a Thunderbolt display using one of the TB ports. Earlier today, I discovered that I could connect a second older 24" Dell Monitor (2405FPW) I've been using for years by using the Mini DisplayPort to DVI adapter I had on my old iMac, and plugging the Dell directly into the second Thunderbolt port on the MBP.  All was well, until the displays went to sleep (I have my laptop configured to not sleep for 3 hours, but have the displays sleep after about 15 minutes).  When I came back, moving the mouse and typing on the keyboard brought the Thunderbolt Display back to life, but the Dell monitor remained dark.  Pressing buttons on the Dell had the message "In Power Save Mode - press key on the keyboard" appear.  I tried turning the monitor off, back on, unplugging the DVI cable from the MBP, all sorts of things.  It just would not wake up.  When going to the System Preferences, the dell WAS recognized.  As I plugged and unplugged the DVI cable from the second TB port, the "Arrangement" tab would appear and go away.  So, it SEEMED like it was working.
    Final solution for me: I selected "Sleep" from the Apple menu to actually put the entire machine to sleep.  I then jiggled the mouse, and the machine woke up, along with BOTH monitors!
    So, it appears that if just the monitors go to sleep, the "wake" signal is not making it to the Dell.  If the ENTIRE MACHINE sleeps, they all wake together.
    Hope that helps someone.  I couldn't find an answer, so I found it trial-and-error.

  • Screen won't come on after waking from sleep

    I have a late 2008 Aluminum MacBook 13-inch running OS X Lion 10.7.3 and when I put it to sleep by closing the lid and leave it for more than a few hours, the screen won't come back on.  When I open the lid I get a flash with my log in window and my background but then it goes black.  I can also get a flash with just the brightness indicator at full brightness with an otherwise black screen if I run my finger across the F keys.  If I press the escape key the power light comes on and then fades out.  I havent found a dicusion of something like this and I have no Idea what it could be.

    I have the exact same problem, I have to let the computer sit for a long period of time before trying to turn it on. If not, i get a solid black screen, with the front light on, and the noise from the hard disk. Any suggestions? I don't have any additional RAM installed.

  • Display doesn't wake up after going to sleep

    On rare occassion, but often enough to be a hassle, my 20" apple display will stay black after I move the mouse or hit the keyboard after the computer has gone to sleep. My only solution is to hold the power button in for 5 second and force a restart. Why does this happen and what can I do to stop it?
    Thanks!
    Norm

    If your Mac happily goes to sleep but won't wake up--Hold down the power switch to force-reboot your machine and get it running again.
    Don't worry-your Mac isn't narcoleptic. Its Open Firmware system or NVRAM (nonvolatile RAM) is likely corrupt, and your Mac can't remember how to wake up.
    Restart your Mac and immediately hold down the Command-Option-O-F key combo until you see a somewhat intimidating command-line display that ends with the Open Fimware prompt. Type the following line:
    reset-nvram
    press the return key on your keyboard
    set-defaults
    press return
    reset-all
    press return
    Your Mac will reboot. Once it's running, put it back to sleep to test. If the problem recurs your Energy Saver preferences may be the culprit. Delete the com.apple.PowerManagement.plist file (go to Finder/Hard drive/Library/Preferences/SystemConfiguration)--don't worry, your Mac will regenerate a new one--and then restart to see if that rights the wrong.
    Still did'nt work? Might be time to call AppleCare or see an Apple Genius or a technician.
    Cheers!
    DALE

Maybe you are looking for