New Muse Contact Form Widget

I was thrilled to discover that the Muse team has created a contact form widget. finaly!!!
(http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-design/creating-contact-form s-in-adobe-muse/)
Now I have two questions, in order to get those new widget features I'll probably need to update my version of Muse. right? If so, where can I do it?
Second thing, in the linked video the man mentioned that these options are only avilable for those who publish there websites through Business
Catalyst. Is it the truth? if it is this is so upsetting!!!
Although I am working on my first site with Muse so I'm able to publish it with BC for free, but it is an outrage! as a person who bought only Adobe Muse (and
not Creative Cloud pack) I was going to publish all of my sites on third-party server!
I am now wondering is there a way to do something about that? Is there a way to make the wonderful new widget work on any published site?
Thanks in advance (-:

Hello,
Yes, this feature is coming in the new beta of Muse which will be released soon. I'll be posting instructions for participating in the Muse beta shortly.
In regards to the functionality of the upcoming contact forms feature, Zak clarified this will only work with Business Catalyst in the following thread:
Form widget
http://forums.adobe.com/thread/1040950
...the form functionality coming in 2.0 it targeted primarily at contact forms. If you have "quite a large form" then you will likely still want/need to use a different solution.
The new form functionality uses standard HTML/CSS for the form, but form processing requires integration with server-side code. What will be part of Muse 2.0 works with Adobe Business Catalyst. In order to use the form with some other back-end server solution, the code output from Muse would have to be altered.
Best regards,
Corey

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Muse contact form widget

I currently have a yearly subscription to Muse and a webbasics account at Business Catalyst and my site is actually hosted on a third party server Hostmysite.com until that subscription runs out. When I went to use the new contact form widget in Muse it does not work. I spoke with an Adobe represenative and they suggested I use the BC web form builder and style it myself with css/html/javascript to look like the one I designed in Muse or host the site through Business Catalyst as is required to use the widget. I asked the represenative if I had the option to host my site at Adobe with my webbasics plan and my Muse subscription and he said that I would need to purchase a separate hosting package for my site and move it to Adobe servers. However I just read at http://www.adobe.com/products/muse/adobe-hosting.html that an Adobe Muse one-year subscription plan includes hosting for one Business Catalyst webBasics site.*. Is there any way to get this contact form to work still utilizing my third party hosting for now without having to do the styling myself. I have seen some mention of pointing the dns to Adobe hosting but right now I do not want to pay for any additional Adobe hosting. Should I be getting one with my package already. I only have one other site that I created in Muse that is on yet another third party host and I used a business catalyst web form builder to create a contact form and that one works fine and syncs with business catalyst but it is limited in it's styling.

Hi,
I have found a solution that enables you to use the muse form widget when yor site is hosted on a third party server. You need to create your forms as seperate web pages and then use your free webbasics Business catalyst webspace to host the form, then insert an iframe on the page you want the form to appear on using the insert HTML option. The code for the iframe is:
<iframe
height="205"
width="470"
frameBorder="0"
src="http://yourform.businesscatalyst.com/yoursite.html">
</iframe>
Regards
Rick

Which system does Muse use to make the contact form widget work?

Hello,
I am a graphic designer working with a coder to create a new website using Muse. My coder has asked me which system does Muse use to make the contact form widget work. Looking at the page code it looks like ASP dot net and when the user clicks the button the form data is sent to a script called “FormProcessv2.aspx”. If this is the case which version? (e.g. ASP 1.0 or 2.0 or 3.0) Does Muse use “dot net” or “.NET” or similar in the documentation? If so then does it say which version (e.g. 1.0 or 2.0)?
Can anyone help me with these questions?
Many Thanks
Emma

It's unclear what page URL/code you're looking at? Muse does not use ASP. Muse uses PHP for form processing and relies on PHP sendMail to send the form information as an e-mail.

Muse Contact form

Is there a way of using the contact form widget in muse without having adobe catalyst?
Thanks

Hello,
Muse forms work with Adobe BusinessCatalyst hosting.
Forms require back end server support, so it's difficult to create forms that work with arbitrary hosting.
If you're familiar with some other form provider, and feel comfortable editing HTML, there's some information in this other forum thread about what you'd need to do to make Muse forms work with some other webhost:
http://forums.adobe.com/ideas/2036
Hope this helps.
Regards,
Sachin

Check mark with contact form widget?

Hello .
Is it possible to make a check mark, where I can f.x. write "I have read and accept...." with the contact form widget in Muse?
- Svend

Hi Svend,
This is not possible with the forms given in Muse. However, if you host your site on Business Catalyst, you can create such a field using BC webform builder. You can create the form in BC and add it to your Muse site using the Insert HTML feature.
Regards,
Aish

Is it still the case that the Muse CC Forms widget will not work properly unless you have Business Catalyst?

I am looking into options for our next office website redesign. We will definitely need a forms function. I downloaded the Muse CC free trial and went through all of the tutorials. The video on the forms (Contact Form) stated that the forms widget would not work or would not work properly if you do not have Business Catalyst. I'm hoping that has changed since the video was created.
Is this still true that you need to purchase the Business Catalyst product for Muse CC form widgets to work correcty???

Piruki have you tried utilizing the Previous version option within the Creative Cloud Desktop application? You can find additional details under the install Previous version section of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

My Client is having a serious problem with the Contact Form Widget

My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
When I look at 'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed? If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field. My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
Can anyone help me figure this out? I really don't want to disappoint my first client.

Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan. This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents". Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues. On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

Spam Email via MUSE Contact Form

I've been experiencing a high volume of spam via my MUSE contact form on one of my websites. I know that the captcha tool is available but only if I use the Business Catalyst hosting. Using BC hosting is not an option for this website. Do you have any suggestions or solutions?
-Ben

You can use the module {module_visitoripaddress} which displays the IP address of the visitor on pages ,with form you would need to insert an input field ( custom field )
<input type="hidden" name="BCNAMECODE" value="{module_visitoripaddress}">
In addition I would also suggest to enable harder captcha which will lower down the spam submission.
http://take.ms/V9isQ
Thanks,
Sanjit

Godaddy email and muse contact forms

I need help with godly email and muse contact forms...

Hi,
Could you please provide some more details, so we can suggest anything.

Third party contact form widgets no longer working with upgrade - PHP errors

PHP seems to be even more screwed up with the latest update/upgrade to Muse. The previous upgrade started producing the following error message when I uploaded my site via FTP:
"1 Warning - Connection to PHP file failed. Unable to check if this web server supports PHP needed by Muse forms. Be sure the domain name entered in the FTP upload dialog is correct."
However, everything worked and in participating in some queries here, it seemed to be an oddity versus anything serious (things still worked but an error message popped up for no real discernible reason)
Since the latest update, however, widgets that I have from two different companies for the purpose of emailing me through the website, sending messages, etc, are no longer working and the following message is displayed upon hitting "submit"
" Form PHP script is missing from web server, or PHP is not configured correctly on your web hosting provider. Check if the form PHP script has been uploaded correctly, then contact your hosting provider about PHP configuration."
In checking with my web host provider, I was told
"the page appears to use the script form-u31652.php which does exist on the
server.
Unfortunately that error is not specific enough to point us in the right
direction. PHP is indeed working on the server. However, looking at the
apache web server error logs I can see that the contact form appears to be
looking for a file that does not exist.
To trouble shoot this issue you will want to work with Muse to determine
why the sites coding is looking for the file
/usr/home/NAME/public_html/WEBSITE.com/null."
Any ideas what this means and how to solve this would be great. I've tried re-uploading the entire website, figuring that maybe something wasn't being uploaded via "Modified Only" but it still is happening
Thanks!

That isn't what ended up fixing it, Sanjit. Thanks to this article PHP FAQ for Muse Synchronized Text and help from an online representative from Adobe, was able to troubleshoot with my web provider. Turns out the problem was that a while back Muse deleted the fcgi-bin directory (probably during the previous upgrade, as that is when the PHP errors started to surface with me and others). And it was never put back by Muse even during a clean/full reupload of the website. Had to have my web provider do it manually.

Muse contact form is not sending emails.

Muse site contact form is not sending emails. I perform a form check using this link http:/my_site.com/scripts/form_check.php. It is giving the message that SQL configuration problem.
Please help to solve this.

I posted a very similar issue into the bugs forum. "
Email form submit not sending to GoDaddy and Yahoo hosted email accounts"
I have tested the emails across various forms and it works but does not using the Muse form widget. I strongly believe this is an Adobe Muse issue and needs further support from Adobe. In the mean time I have begun using Jot Form on my sites (jotform.com)

Muse Contact Forms in GoDaddy

This is a serious issue. Some of my clients have hosting accounts with GoDaddy. The simple contact form DOES NOT WORK. The message is sent and then just disappears. Please someone from Adobe Muse answer why this is happening and what can be done to fix this situation. It is extremely important that these forms work correctly in third party hosting. And please don't tell me that I have to go through some complicated HTML add-on solution.
The forms are being sent to and email address with the same domain name, so that is not the issue.
This is a very frustrating situation.

Hi,
Did you check this article
Troubleshooting Muse Form Widgets Used on Third... | Adobe Community

Make the e-Mail field on the contact form widget optional.

Hey there! While browsing the support forums I came upon this topic here, because I was having a similar issue.
Before developing the suggestion, here you have the website with the form, as we currently have it: http://awake-gaming.com/join-us.html
The form I inserted was not only a contact form, but also a joining form. When submitted, the website calls to Discourse's (the board software we use over at http://forums.awake-gaming.com/) API via an ajax code and so a Bot creates a thread with the information introduced in the forums.
Simply put: Submit -> Code calls to API -> Bot creates thread using the input parameters on the form.
So, what if we don't want the applicant to publish his e-mail? We didn't want the mail to be submitted at all, yet Muse didn't allow us to delete that field nor hide it. In our case "fixing" this hasn't been that much of a pain, as we simply deleted the event listener. But we know how to code. What about people who don't?
Quoting the staff answer on the topic I originally refer to: "Email is the unique identifier and required to create a customer record in the CRM in Business catalyst." But there are people who don't use Catalyst at all. Or am I wrong? Is my site (awake-gaming.com) related to Catalyst at all? I understand it might be necessary for websites hosted on catalyst, but in cases like ours?
That's why I'm requesting the e-mail field on the form to be optional.
Hope you had a good read, and thank you for sticking until the end
PS. Opinions about the AWAKE website design are greatly appreciated.

This will be very helpful.

Edit the looks of the e-mail I receive from Muse contact form

I would like to see an option to edit the looks when I receive an e-mail when from a filled in contact form. At the moment the are strange words in the subject en header of a filled in form.
1) In the subject line there is the name of the form: Reserveringsformulier Kerst 2014 (Dutch). But after that he puts the word: verzenden (which means Send in Dutch). Don't know why Muse puts that word in the subject.
2) The yellow marked header text. I also don't know why Muse put these words in the header of the e-mail. It;s nothing I typed anywhere in the form.

Mail Preferences:
It works with accounts; I've never tried it with aliases but you may be lucky. Presumably from what you say they already appear in the drop-down menu when composing.

Muse contact form on third party hosting service

I uploaded a contact form and keep getting an error message that "the server either does not have php installed or the php is not configured correctly." My host service moved my site to a linux server running apache 2.2.23. I am using the default php settings, but can switch to php 4 or php 5. This is a screen shot of the php settings.
Language Options
asp_tags
Allow ASP-style <% %> tags.
Off
File Uploads
file_uploads
Whether to allow HTTP file uploads.
On
Paths and Directories
include_path
Windows: "\path1;\path2"
.:/usr/lib/php:/usr/local/lib/php
Resource Limits
max_execution_time
30
Resource Limits
max_input_time
60
Resource Limits
memory_limit
256M
Data Handling
register_globals
You should do your best to write your scripts so that they do not require register_globals to be on; Using form variables as globals can easily lead to possible security problems, if the code is not very well thought of.
On
Language Options
safe_mode
Off
File Uploads
upload_max_filesize
Maximum allowed size for uploaded files.
64M
main
session.save_path
where N is an integer. Instead of storing all the session files in /path, what this will do is use subdirectories N-levels deep, and store the session data in those directories. This is useful if you or your OS have problems with lots of files in one directory, and is a more efficient layout for servers that handle lots of sessions. NOTE 1: PHP will not create this directory structure automatically. You can use the script in the ext/session dir for that purpose. NOTE 2: See the section on garbage collection below if you choose to use subdirectories for session storage
/tmp
Any help will be greatly appreciated.
Joe Parker

My host kept on insisting that the problem was with the adobe code for the
contact form, but it didn't sound right so after gaining access to the
admin panel for my site I discovered a default email account had been, I
assume, set up by the system. I started to test submitting both the muse
forms and some pdf forms that I generated using Acrobat XI Pro. The emails
were not delivered to the address coded into the forms but were being
trapped in this default email account. I tried to access the account by
clicking on the webmail button that was shown, but the browser could not
locate the webmail server. After some more digging I found an
https://mydomain:1111 address that allowed me to get in. All of my test
forms were being trapped and returned to sender with the message that I did
not exist. Obviously since the emails were generated by the php email
function they went nowhere.
At about 2am I sent my host an email with screen shots and have basically
demanded that he find a way to kill the default email account. I have not
heard back yet.
It was a lengthy forum exchange on the Muse forum in 6/13 between someone
in the UK and various forum members and finally adobe's staff that helped
to get me on the right trail. My host is using linux with apache server
software. If this is happeneing to me, it is probably happening to others
and they are being frustrated by a host who either is incapable or
unwilling to dig in to find a solution.
If you want I will let you know how this all turns out.
Thanks for your help, and I am going to post the contents of this email as
part of the forum discussion.
Joe Parker

New Muse Contact Form Widget

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