Spam Email via MUSE Contact Form

I've been experiencing a high volume of spam via my MUSE contact form on one of my websites. I know that the captcha tool is available but only if I use the Business Catalyst hosting. Using BC hosting is not an option for this website. Do you have any suggestions or solutions?
-Ben

You can use the module {module_visitoripaddress} which displays the IP address of the visitor on pages ,with form you would need to insert an input field ( custom field )
<input type="hidden" name="BCNAMECODE" value="{module_visitoripaddress}">
In addition I would also suggest to enable harder captcha which will lower down the spam submission.
http://take.ms/V9isQ
Thanks,
Sanjit

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My 'contact' form is not working. When I send a test contact it returns to my adobe email account this: "Contact Form" has a new form submission.

My 'contact' form is not working. When I send a test contact it returns to my adobe email account this:
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What exactly is not working ? As you have mentioned form submission notification is received in your email account so form process is working I believe but you want the notifications to go to another email account I think.
Have you added the email address in "Email to" field in form options ? If yes and then also you are not receiving the form , then please provide me the site url and post a screenshot or form with option box open.
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Muse contact form is not sending emails.

Muse site contact form is not sending emails. I perform a form check using this link http:/my_site.com/scripts/form_check.php. It is giving the message that SQL configuration problem.
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I posted a very similar issue into the bugs forum. "
Email form submit not sending to GoDaddy and Yahoo hosted email accounts"
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Muse Contact Form enables Spam

Am a recent user of Muse and up till now have been happy with the product. However two of my Muse sites have within 24 hours of upload suffered spam attacks (am talking 100s of spam emails within a 24 hour period ONLY on sites using Muse forms). My clients are unimpressed..I am livid. Can i stress the importance and total urgency of at least enabling captcha for non BC hosting. The forms as they stand are unsecure and totally porous. I do not want to know about workarounds or 3rd party software..this is a serious problem within the software itself. I do not wish to host with BC..all my sites and associated costs are elsewhere and have been for years. if this is a strategy to encourage BC hosting then i would suggest its cynical and ultimately self defeating. Thank you.

Hi Matt,
I understand your concern and will recommend that you add this feature request to our ideas section over here, Ideas for features in Adobe Muse, so that the development team can look into it.
- Abhishek Maurya

Adobe Muse Contact Form not sending submissions to my email

I have been trying to troubleshoot this for a few days now and still no luck. This email in Muse is from my hosting site and everything so that's not the problem. Any help would be greatly appreciated. Thanks!

I have been trying to troubleshoot this for a few days now and still no luck. This email in Muse is from my hosting site and everything so that's not the problem. Any help would be greatly appreciated. Thanks!

MUSE CONTACT FORMS BEING HACKED!!!

I'm getting pretty tired of the reasons why adobe can't provide captcha or some other form of security on forms created in muse and hosted outside bc. There are several cheap third party form building solutions out there that can provide the functionality to create secure forms, are you saying that they are better than you?
Yes, I can build some pretty amazing sites with muse but I'm not interested in hosting with bc right now so what good are they and my monthly subscription to your service if my clients are only going to complain and threaten to fire me because their contact forms have been easily hacked by someone for god only knows what purpose. Every day now, I receive copies of hacked emails from client sites that I created in muse. Emails with strings of letters and numbers and two-way conversations some clowns seem to be having with each using these forms.
I'm sick and tired of this crap. If you can't provide me with a viable fix... I will have to consider other options non-adobe.

Zak Williamson (Adobe) wrote:
1. Limiting spam
What's the URL for a page with a form that's receiving spam? Have you verified SQL is installed and available on the server (by loading http://<thesitename.com>/scripts/form_check.php)? If SQL is available, the form code generated by Muse will limit the number of form submissions that will be accepted from a single IP address during a short period of time, which will deter some spammers.
2. Form solutions with CAPTCHA
As you've noted, there are many different form solutions available in the market that can, in general, very easily be integrated within a webpage on a Muse site via Object > Insert HTML (i.e. JotForms, WuFoo, Adobe Forms Central, CoffeeCup, Business Catalyst forms). Forms are a very deep area with entire large businesses devoted to providing rich forms solutions. Depending on your specific needs, the solutions available from these services will vary in cost from free to hundreds of dollars per month or more.
3. Cost of Business Catalyst
Hosting a website on Adobe Business Catalyst with support for forms created in Muse and 10 e-mail accounts requires a webBasics+ hosting plan. A webBasics+ plan costs $10.99/month with a one-year contract. If you would like to take advantage of the customer database and targeted e-mail marketing functionality within Business Catalyst that would require a webMarketing hosting plan, which is $16.99/month with a one-year contract. (One webBasics hosting plan is included with a Muse standalone subscription and 5 webBasics hosting plans are included with a Creative Cloud subscription. A webBasics plan includes support for Muse generated forms, but does not include any e-mail accounts.)
As for "What's the URL for a page with a form that's receiving spam? Have you verified SQL is installed and available on the server (by loading http://<thesitename.com>/scripts/form_check.php)? If SQL is available, the form code generated by Muse will limit the number of form submissions that will be accepted from a single IP address during a short period of time, which will deter some spammers." What exaclty is a "limit"? I cleaned 150 spam messages out yesterday and 79 out so far today. I have to do something soon because it's getting so bad that I can't stand to open the email for that course. And yes, I have green checkmarks on everything when I load the above-mentioned check for my website. I have forms central but began creating a form and realized that I cannot find an option to add captcha in the darned thing. I got keys for Goggle's Recaptcha, but can't for the life of me figure out how I'd add it to said Forms Central form . . . .
http://www.thornehills.com/scripts/form_check.php
Diagnostics
PHP version ok
mail configuration ok
SQL ok

Adobe Muse Contact Form is not sending messages

Hi, I have a website live, created with Muse CC and hosted on Adobe Business Catalyst. The domain used is from GoDaddy. I have made a contact form and have linked 3 different emails to the form to receive inputed messages. I have tried many times to send info using the contact form, testing to see if it would send to any of my emails. I have not been able to receive any messages so far and have even looked in the spam and junk folders on all 3 email accounts(yahoo, gmail, and outlook) and nothing has been received. Any help would be greatly appreciated. I would like to use this site but cannot until this is fixed.

Have you already contacted BC support for this issues, if yes then please provide me the ticket number , I will have a look.
If not then please join live chat with BC support team.
Thanks,
Sanjit

Muse Contact form reply issues

Can anyone help with this issue.
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Sonam.
Vicky Quick: The contact form for Muse sites doesn't allow my clients to reply to the person who contacted them. It puts their address in the top requiring them to cut and paste the person requesting information. How can I change the reply to field in the contact form and is that even an option? If not do you offer a work around? I've put this question on the forum and no one has an answer. PLEASE HELP!
Sonam: Hi, welcome to Adobe
Sonam: Vicky, is your site hosted via BC, or a 3rd party hosting provider?
Vicky Quick: I have one on BC and one on godaddy both do not work
Vicky Quick: The contact form works, but the reply back doesn't
Vicky Quick: hello?
Sonam: Vicky, this feature is not available via Muse or BC. Kindly share the link to your forum post, I shall forward it to the product team and ask them to get back to you at the earliest.
Sonam: If there is a work around, or if it is possible with any customization, the product team shall help you with it.
Vicky Quick: I have put it on the forum as well as third party sites like muse-themes.com and they don't have answer either
Sonam: Kindly share the link to your forum post
Vicky Quick: How do I share the link?
Sonam: Copy and paste to this chat

As Anshul has suggested , this needs a Customer Case Management system , where your client can reply directly to submitters email.
With BC this is possible enabling CST( Customer Service Ticketing ) , you can define role responsible as which users should receive the submission emails and then reply to customers directly from email client used.
Level responses can be used such as First level with escalation level. Enabling this , form submission will create a case which will then get converted into a web case and will be triggered into role responsible mailboxes. Site users(your client) can directly reply to the customer from any email client used using this method.
In case you are using external server , you can use any third party ticketing system and setup on the email to which notifications are received.
Currently , with Muse when form is setup with email . Submitters form submission notification is received from that email and submitters email is included in subject line , which you can use manually to send email replies.
Thanks,
Sanjit

Muse contact form on third party hosting service

I uploaded a contact form and keep getting an error message that "the server either does not have php installed or the php is not configured correctly." My host service moved my site to a linux server running apache 2.2.23. I am using the default php settings, but can switch to php 4 or php 5. This is a screen shot of the php settings.
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/tmp
Any help will be greatly appreciated.
Joe Parker

My host kept on insisting that the problem was with the adobe code for the
contact form, but it didn't sound right so after gaining access to the
admin panel for my site I discovered a default email account had been, I
assume, set up by the system. I started to test submitting both the muse
forms and some pdf forms that I generated using Acrobat XI Pro. The emails
were not delivered to the address coded into the forms but were being
trapped in this default email account. I tried to access the account by
clicking on the webmail button that was shown, but the browser could not
locate the webmail server. After some more digging I found an
https://mydomain:1111 address that allowed me to get in. All of my test
forms were being trapped and returned to sender with the message that I did
not exist. Obviously since the emails were generated by the php email
function they went nowhere.
At about 2am I sent my host an email with screen shots and have basically
demanded that he find a way to kill the default email account. I have not
heard back yet.
It was a lengthy forum exchange on the Muse forum in 6/13 between someone
in the UK and various forum members and finally adobe's staff that helped
to get me on the right trail. My host is using linux with apache server
software. If this is happeneing to me, it is probably happening to others
and they are being frustrated by a host who either is incapable or
unwilling to dig in to find a solution.
If you want I will let you know how this all turns out.
Thanks for your help, and I am going to post the contents of this email as
part of the forum discussion.
Joe Parker

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I just figured it out. I put a comma between the email addresses and it worked.

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This is a serious issue. Some of my clients have hosting accounts with GoDaddy. The simple contact form DOES NOT WORK. The message is sent and then just disappears. Please someone from Adobe Muse answer why this is happening and what can be done to fix this situation. It is extremely important that these forms work correctly in third party hosting. And please don't tell me that I have to go through some complicated HTML add-on solution.
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