New to quality management

hi all,
i am new to quality management. can anyone give me a guidance for familarizing quality management?

Re: QM configuration & Master data's
To start with
Refer
QM
Re: QM configuration
Re: qm configuration doc(urgent)
Quality Management (QM)
The specified item was not found.
http://help.sap.com/bp_bl603/BBLibrary/Content_Library_BL_EN_IN.htm
Regards
Sujit..

Similar Messages

Quality management( difference between sampling procedure & sample drawing)

Hi Experts,
I am very new to quality management module & working in united states. i am trying to find difference between sampling procedure & sample drawing procedure.
I see that sample drawing procedure is assigned to Inspection Plan & sampling procedure is assigned to characteristics, But i don't know the difference between these two, Please help me.
Regards,
Seshu

Hi,
SAMPLING PROCEDURE :
A procedure that contains the rules for determining the sample size for an inspection. The sampling procedure also specifies the type of valuation to use for results recording (attributive, variable, or manual).
Use
You assign a sampling procedure to each characteristic in an inspection plan to calculate the sample size.
Integration
In a sampling procedure, you must activate the function for inspection points based on a sample-drawing procedure if you assigned a sampling procedure and a sample-drawing procedure to an inspection plan at the characteristic and header levels respectively.
SAMPLE DRAWING PROCEDURE:
Definition
A master data object in which you plan the drawing of physical samples. In the sample-drawing procedure, you specify:
Which categories of physical samples must be drawn
How many physical samples must drawn
The size of each physical sample
Whether the drawing of physical samples must be confirmed
Use
The system uses the information in the sample-drawing procedure together with the information in the inspection plan to calculate the physical sample sizes, and to create physical-sample records when an inspection lot is created.
Structure
A sample-drawing procedure contains the following types of information:
Header data
The sample drawing header contains the following information fields and control indicators:
Key that identifies the sample-drawing procedure
Short text description for the sample-drawing procedure
Authorization group that limits the access to the sample-drawing procedure
Text for matchcode searches
Long text indicator
Indicator for calculating the number of physical samples on the basis of number of containers in the inspection lot (as opposed to the base unit of measure)
Confirmation indicator to activate or deactivate the confirmation requirement
Lock indicator to prevent the sample-drawing procedure from being used
Usage indicator that shows whether the sample-drawing procedure is currently used in an inspection plan
Sample-drawing item(s)
A sample-drawing item contains specific instructions for creating physical samples with respect to a specific inspection lot container type and specific partial-sample numbers in the inspection plan. In a sample-drawing item, you can also specify:
Which categories of physical samples you want to create (primary samples, pooled samples, and reserve samples)
The physical sample container you use to draw each category of physical sample
A factor to increase the quantity of physical samples to be created (for example, if you need to carry out more than one inspection)
The number of physical samples to be created (fixed number or variable number based on a sampling scheme)
Integration
The sample-drawing procedure interacts with the following planning objects:
Inspection plan
You assign a sample-drawing procedure to an inspection plan to activate the functions for sample management.
Sampling scheme (optional)
If you want the system to determine the number of physical samples automatically on the basis of a sampling scheme, you can reference sampling schemes in a sample-drawing procedure.
Hope it helps...
Regards,
Priyanka.P
AWARD IF HELPFULL

Quality Management During Goods Receipt (Inspection Lot)

Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
I have a requirement that i need to write an interface program which will receive a file from external agency (manufacturer) and process goods receipt until inspection results. The following steps need to be taken care of;
1) Create a equipment (Utilities - It is an unique identifier for each unit of the material).
2) Do Goods Receipt for the PO with the equipment numbers created.
3) Create Inspection Lot for the material document created during the GR for each equipment number.
4) Execute Inspection Result.
>>>>>>>>>>>>
INFO NOW
<<<<<<<<<<<<
Inspection lot can be created from MIGO directly by SPRO config and MM master data maintenance.
>>>>>>>>>>>>
DONE
<<<<<<<<<<<<
Called BAPI to create Equipment.
Called BAPI to create Goods Receipt.
Inspection Lot Settings to create lots during MIGO
1) New Inspection Type Created as SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection types. The maintenance is a copy of type 01.
2) Assign Inspection Type to Lot Origin at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection Lot Origins and Assign Inspection Types. SG1 is maintained against lot origin 01 with variant 01.
3) Set Default values for SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Define Default Values for Inspection Type with parameters same as for 01.
4) In Material master for the record set the inspection setup in the quality management tab. put SG1 as active and preferred. Also set Post to insp Stock, Insp with task list, Auto Assign, Skips allowed, Serial Numbers poss, Control Insp lot as For each Material Doc Item.
I have to kow how to select the Inspection Plan for the lot and thus set the status of lot to released and get it ready for results.
I also have BAPI ready for Inspection Result.
>>>>>>>>>>>>
TESTING
<<<<<<<<<<<<
I have tested it and was working fine till last thursday. I have the above mentioned settings even now in the system. Can there be anything else which the functional consultants would have change that affected the process. Anyways now the inspection lot is not getting created for the Inspection during MIGO and I am really struggling to find the exact reason.
For your info, I am working mostly on Utilities and so do not have much idea about the quality management stuff.
>>>>>>>>>>>>
QUESTION
<<<<<<<<<<<<
Why the inspection lot is not getting created during MIGO for my scenarion?
How to select the inspection plan in the program?

deleted

Flow of Quality Management

Hi experts,
I am new to this QM in sap R/3. Can u tell me the flow of quality management?
As I beginner how can start up in the QM module.
Expecting your valuable answers.
Regards,
Arun.

Dear Arun.
Please check the following links
1./message/4077298#4077298 [original link is broken]
2.QM
Also start with master data for QM module,Inspection types...take th help from
SDN whenever u face some issue.
Cheers.
Regards
Mangal

Integration with Quality Management

Dear Friends,
We want to integrate DMS with Quality Management. We want to attach originals in the transactions Quality Usage Decsion (QA12 ) and Inspection lot (QA03).
I didn't found any objects for these. Is there any standard objects there. How can we bring the tab / screen for attaching / assigning DMS document in above said transactions.
Regards,
Sai Krishna

Hi friends,
Does any one can clear my doubt.
Shall I know the difference between "service for object" (for certain transaction availble on top left corner) and DMS link (thru customization adding Object link ). Sall I know the advantages / disadvantages in both cases.
SAP didn't given DMS link for all certain transactions like QA12 . In that case can we allow the users to use this functionality for certain transactions like QA 12 thru authorization.
When we are using DMS, how to restrict the users not use this.
I do understand that we can create new objects and assign to DMS Doc. types. We can do it thru SE 80 or create new objects, module pools SAPLCV130 and SAPLCV140 and function module OBJECT_CHECK_XXXX (XXXX = object name).
Regards,
Sai Krishna

Quality Management database error on postinstall

Hi netpro,
I am setting up a new install of Quality Management 10.5 on Windows Server 2008 R2. I've already installed SQL 2008 R2 standard and assigned database permissions for my "qmuser". I am getting this error and can not continue with the install.
The following database errors occurred:
Schema program failed: The schemaCleanup program failed for an unspecified reason.
Has anyone seen this before? Any help would be helpful
Thank you

Looks like i was able to fix this issue on my own.
I tried many different things but what i ended up doing was the following :
Delete the SQMDB database and SQMDB_log ( located in program files\microsoft sql server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\)
Deleted qmuser
restarted sqlserver service (under sql server configuration manager)
recreated qmuser with sql authentication, selected dbcreator under server roles
Thanks

Quality Management -- OS licenses

All,
My Customer has a question regarding their QM purchase--
They require OS license (Windows Server 2003) and a SQL Server license (2005) for Quality Management. We are currently deploying Windows Server 2008 and SQL Server 2008 for all new installations. Are these more current versions of the software supported? If not, when will they be?
Appreciate your help.
Thanks
Pratibha

Officially the documentation states WIndows 2003 and SQL 2005. But our Cisco Engineer confirmed that Windows 2008 support was "just added". Still SQL 2005 though. But with Windows 2008 you'll need to manually install JTAPI (due to increased security).

Role of Quality Management udring NPDI Stage for Automotive industry

Hi All,
Can anyone tell me how the quality requirements for automotive industry, during NPD stage can be addressed by mySAP PLM-Quality Management?
Best Regards
Guruprasad

Hello Isabelle,
Greetings! and thanks for the reply.
Can you please elaborate more on exit - QPL10001. I am not clear where the Inspection plan will be maintained and with what usage? How the inspection lot will get generated? is it need to trigger manually?
I will just explain the scenario in short- During New Product development, OEM can get the parts in 2 ways, one is from Supplier and another in-house production.
In case of supplier parts it comes as a sample part till finalisation of drawing and other aspects. At all stages during development, suppler part quality is throughly verified - dimenstionally, metallurgically, performace, endurance etc..
here am facing 2 main difficulties
1.Too many number of characteristics.
2.How the results recorded can be identified, later when moved to regular production? since the parts will be inspected against inspetion type 01.
Similarly, for MIW (made in works / in-house production) material / part is manufactured without using actual machines initially and hence there is no rate-routing and no inspection characteristics assigned to material.
In the later stage on the process is finalised and rate routing is maintaied.
Here am facing problem as,
1. No rate routing and hence no inspection characteristics initially at NPD.
2.And even if I maintain the inspection characteristics in rate routing, Since Auto industry follows repetetive manufactuing scenario, the Production order type - PP01 etc is not of use.
am trying with manual generation of inspection lot for material version - using MFPR...asking client to maintain the inspection characteristics in rate routing to cater the requirement.
I will really be glad if u could slightly brief - on how/ where to maintain inspection plan and how will the inspection lot will get generated?
Thanks a lot.
take care
Guruprasad..

Stuck on "Initializing Media Player Applet, Please Wait." under Recordings - Calabrio One Quality Management

We're having an issue with a couple of users who cannot access the Recordings section of the Calabrio Quality Management web interface. Other users can login and view Recordings just fine and they seemingly are configured the same. Here is what the failed user experiences:
1) User logs in to Calabrio Quality Management (Separate Logins) via the Cisco Unified Workforce Optimization page.
2) User clicks Recordings button on the top part of the page
3) After accepting a couple of Java Security prompts and enabling pop-ups, it just hangs on the following prompt:
Initializing Media Player Applet, Please Wait...(This may take several minutes)
What's odd is that on the same PC, I will log in with another user that is known to work, and they can access the page with no problems.
Here are things I have tried to rectify the problem but have not succeeded:
- Tried on IE 8, 10 and 11, Firefox, and Chrome
- Cleared Java Temporary Internet Files
- Checked users permissions Under Quality Manager Administrator
- Validated PC settings (where the login is), all checks have passed
We are running Calabrio One Quality Management 9.0.1.57.
Any ideas?
Thanks,
John

Hey all,
I spoke to Calabrio Support and this is a known issue with all versions of QM to date. The problem is when sometimes user searches are too big. The QM C1 auto-executes the most recent search and will cause the page to never load.The fix as follows:
1) Log into the Windows Server that has the QM Software installed.
2) Open "Quality Management Administrator" and log in. Expand 'Site Configuration', then click 'System Database' to find the SQL Instance Hostname/IP. You'll need it for Step 4.
3) On Windows, Click 'Start >> All Programs >> Microsoft SQL Server 2008 R2 >> SQL Server Management Studio'
4) SQL Server Authentication. Input the following:
Server Type: Database Engine
Server Name: <SQLInstance>\QM
Authentication: SQL Server Authentication
User: sa
Password: *********
Log in.
5) Expand 'Databases'
6) Right-click the database 'SQMDB', then click 'New Query'
7) Enter this command:
delete from Search where name='recentsearchforsystem'
8) Click Execute
9) Log into the Web interface again and test and verify access to Recordings is now working

Create Quality Management view for a Material in background mode

I want to know if there is a way to create a Quality Management View (Quality Management tab) on Material Master (material already extended to plant ) in background mode.
The requirement is to add inspection setup data for a material extended to a particular plant in background. I tried using 'BAPI_MATINSPCTRL_SAVEREPLICA' to add the data and it works perfect as required. Now the problem is this BAPI is creating the inspection setup data only for the material which has QM tab in MM02 for e.g. I manually created the inspection setup for a Material from MM01 and then deleted it , now the BAPI works fine for this material because when I created an inspection setup from MM01 it created the QM tab and after i deleted the entry the tab was still there with no entry in inspection setup.
I want to create inspection setup for a material which does not have QM tab.
I have to create everything is background mode. BDC is one option which I am list interested in.
Thank you for helping in advance.

Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

Inspection setup in view quality management update in material master

Hi all,
We are using BAPI_MATERIAL_SAVEDATA for our material master updation.
Here one of the change in the program is to update the inspection setup in the view quality management.
Can anybody tell in which stucture of the bapi BAPI_MATERIAL_SAVEDATA i can pass the values of the inspection set up fields.If not is there any other bapi through which can be done?
Thanks in advance.
regards
Nazmul

Hi,
To deactivate the Inspection Types for materials, you can use transaction QA08.
Here use tab "Deactivate insp. type" and specify the inspection type which you want to dactivate.

Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

Quality Management v9 - Recording file is .spx and size of 0 kb

Guys,
I have theses versions here :
CUCM v9.1.2
Quality management 9.0.1.57
UCCX 9.0.2.11001-24
Desktop are connected on the PC port of the phone !
I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
Here is the troubleshoot I did :
From the Recording interface I can see all the conversation but I can't play it.
If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
Anyone have a suggestion ?

Mary,
this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone. More than likely it is not receiving a SIP invite. Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
Example of a good SIP invite:
SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
Example of a BAD SIP response:
type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
here is a link to guide you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Is Quality management module required to be used for vendor evaluation?

Hi,
There is vendor evaluation functionality in MM. Is use of quality management module is mandatory for this? I wish to track the performance of vendor regarding quality (How much he has supplied, out of which how many are accepted and how many are rejected). Can I get this report without using QM?
Thanks in advance,
Satish

you can enter Quality results manually in vendor evealuation, so QM is not necessary for this, however with QM you can get the scores semi-automatic and automatically.

Function module for Mass uploadnotifications in Quality Management

Hi Experts,
I need function module for quality management which MASS UPLOAD THE QM NOTIFICATIONS.
Thanks

Hi,
For updation use BAPI_QUALNOT_ADD_DATA.
Hope it helps.
Regards
Hiren K.Chitalia

New to quality management

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