Stuck on "Initializing Media Player Applet, Please Wait." under Recordings - Calabrio One Quality Management

We're having an issue with a couple of users who cannot access the Recordings section of the Calabrio Quality Management web interface. Other users can login and view Recordings just fine and they seemingly are configured the same. Here is what the failed user experiences:
1) User logs in to Calabrio Quality Management (Separate Logins) via the Cisco Unified Workforce Optimization page.
2) User clicks Recordings button on the top part of the page
3) After accepting a couple of Java Security prompts and enabling pop-ups, it just hangs on the following prompt:
Initializing Media Player Applet, Please Wait...(This may take several minutes)
What's odd is that on the same PC, I will log in with another user that is known to work, and they can access the page with no problems.
Here are things I have tried to rectify the problem but have not succeeded:
- Tried on IE 8, 10 and 11, Firefox, and Chrome
- Cleared Java Temporary Internet Files
- Checked users permissions Under Quality Manager Administrator
- Validated PC settings (where the login is), all checks have passed
We are running Calabrio One Quality Management 9.0.1.57.
Any ideas?
Thanks,
John

Hey all,
I spoke to Calabrio Support and this is a known issue with all versions of QM to date. The problem is when sometimes user searches are too big. The QM C1 auto-executes the most recent search and will cause the page to never load.The fix as follows:
1) Log into the Windows Server that has the QM Software installed.
2) Open "Quality Management Administrator" and log in. Expand 'Site Configuration', then click 'System Database' to find the SQL Instance Hostname/IP. You'll need it for Step 4.
3) On Windows, Click 'Start >> All Programs >> Microsoft SQL Server 2008 R2 >> SQL Server Management Studio'
4) SQL Server Authentication. Input the following:
Server Type: Database Engine
Server Name: <SQLInstance>\QM
Authentication: SQL Server Authentication
User: sa
Password: *********
Log in.
5) Expand 'Databases'
6) Right-click the database 'SQMDB', then click 'New Query'
7) Enter this command:
delete from Search where name='recentsearchforsystem'
8) Click Execute
9) Log into the Web interface again and test and verify access to Recordings is now working

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import java.applet.Applet;
import java.awt.*;
import java.awt.event.*;
import java.lang.String;
import java.net.URL;
import java.net.MalformedURLException;
import java.io.IOException;
import java.util.Properties;
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Component visualComponent = null;
// controls gain, position, start, stop
Component controlComponent = null;
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Component progressBar = null;
boolean firstTime = true;
long CachingSize = 0L;
JPanel panel = null;
int controlPanelHeight = 0;
int videoWidth = 0;
int videoHeight = 0;
* Read the applet file parameter and create the media
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if (player != null) {
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public void destroy() {
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* This controllerUpdate function must be defined in order to
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     if (progressBar != null) {
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          panel.add(controlComponent);
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     if (visualComponent == null)
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          videoWidth = videoSize.width;
          videoHeight = videoSize.height;
          width = videoWidth;
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     panel.setBounds(0, 0, width, height);
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     // Put a progress bar up when downloading starts,
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It does compile, but when I run it, it prints the following error message:
javax.media.NoPlayerException: Cannot find a Player for :abc.avi
FATAL ERROR: Could not create player for abc.avi
Exception in thread "main" java.lang.Error: Could not create player for abc.avi
at MoviePlayer.Fatal(MoviePlayer.java:257)
at MoviePlayer.<init>(MoviePlayer.java:123)
at MoviePlayer.main(MoviePlayer.java:263)
Press any key to continue...
Any advice?
Thank you

Hi,
That is due to the way MediaLocator excepts the filename to be formed. add the following line:
// Get the media filename info.
// The applet tag should contain the path to the
// source media file, relative to the html page.
mediaFile = "abc.avi";
//HERE'S THE LINE YOU NEED TO ADD
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Media Player 10 Sync help

Hello I hope this isnt a repeated request but had a quick look and couldnt really find my answer..
Ive got a new machine at work and trying to get my music restored from my Zen Touch (20GB). I've installed the drivers and the Nomad explorer... but when I try and syn my Device in Media Player 0 it just seems to be one way traffic... It doesnt look like I can sync from my Zen Touch to Media Player library.. (i've also tried to use Real to sync with no joy either).
Can someone please give me some info on this.. can it be done, or do I have to have Mediasource installed (thats the origional prob cause I cant find my Creative CD that came with the player)...
Thanks in advance!

Cybox: You can get MediaSource from Nomadworld.com downloads. Follow the instructions here in the Zen FAQ at Nomadness.net to install it, and make sure you have all the files.

Re-install Media Player 12 ???

I have a Toshiba laptop Satellite L505-S5990 with Win 7 OS pre-installed. Evidently Media Player 12 came bundled with the preloaded system. Now... Media Player has a problem that the troubleshooter will not repair. So I go to my recovery media discs and look through them. Media Player is not listed in the re-install list. Why ? - So I go to Microsoft's site, but they only will give you downloads for Win 7 (N) and some other stand alone Win 7 that you have to buy at the store seperately. They also tell you if your Win 7 came bundled with your computer, you will need to contact that maker of your computer. So does anyone have experience with this or know who does? It is very frustrating that Toshiba would make recovery discs, that would not list specifically the media player. Please help or make suggestions. Thank you.

I found the way to replace Windows Media Player 12: Go to Start, type services.msc in the Search field, and press Enter. In Services, find the Windows Media Player Network Sharing Service. If its status is Started, double-click the service and click Stop.
Next, Go to Start, type %LOCALAPPDATA%\Microsoft in the Search field, and press Enter. This folder will open up in Windows Explorer. In this folder, rename the Media Player folder to something like Media Player old . If you can't see the folder, then it's probably hidden. Set Explorer to show hidden files and folders, and to show protected system files. I then shut down the computer then restarted it, went back into services.msc and a new one had taken the old ones place (magic). I turned the services back on and now I have a new Media Player.
I seem to think part of the problem was trying to store a lot of music in the players library with all the internet information. I don't think it could handle the load and then it started misplacing songs and really mixing things up some in which I could not delete. Now I'm using the player it to get the information about an album (covers, authors, etc.), and then when I am done listening to the album deleting it from the players library.

Stuck on "Initializing Media Player Applet, Please Wait." under Recordings - Calabrio One Quality Management

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