New To The Forum And Looking For Speed Help!

Hello, After trying to find information about my problem on the Internet and then speaking to the BT Indian Call Centre, I stumbled upon this forum. I am hoping, having looked at so many helpful comments and contributions, that I might be able to shed some light upon my connection speed issue. I have had a very pleasing and stable Internect connection speed of nearly 8Mb. However, I recently moved my router to the Master socket in the house which was better positioned to give a good WiFi signal throughout my house. However, when I have plugged in the router and booted it up, I can only connect at just over 4Mb regardless of what I try. I know I am at risk of sounding a touch ungrateful here because there are many more people with bigger problems than I but I would be very grateful for some advice / assisitance as to why my problem might have occurred and how I might regain my previous speed. Thank you in advance for any help! Cheers.
Solved!
Go to Solution.

welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/935​4/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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