New Usuage format vs getting a new phone
I am so upset over this new usage they will start on Monday. I have held out getting a new Iphone until the 4 arrives. I hate having to try and keep track of my usage so l am now considering heading down and getting the 3GS while the unltd usage is available or just keeping my old Razr and living w/o it. I want unltd so I can just forget about it.
Yea you can get the iphone 4gs or whatever it'll be called and keep your unlimited plan, just make sure not to downgrade your data plan because you can't go back which has been stuck on a decision to downgrade or not
Similar Messages
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have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
How to get your contacts to your new phone
These days, most of us live ane die by our mobile phones - our personal and business lives revolve around them; and yet technology moves so fast that our phones become outdated and are replaced so quickly. Luckily, the days when buying a new phone means that you have to laboriously re-enter all of your precious contact numbers are long gone.
There are a number of different ways that you can transfer contacts between your old and your new phone, including:
1. SIM CARD
The original and simplest way to port your contacts is via the SIM card. This system sells itself on the ease of use and the fact that it guarantees universal compatibility, but this simplicity also brings with it the inflexibility - the SIM card can hold just one name and one number per contact, and a typical limit the number of contacts it 250, so it is rapidly ending its tenure as a medium for the storage and transfer of contact information.
Advantages: Ultimate cross-device compatibility
Disadvantages: Limited capacity
2. BUSINESS CARDS VIA BLUETOOTH
Bluetooth connectivity allows data to be relayed between two phones within a range of about ten metres. All Bluetooth-enabled phones can send and receive contacts as vCard files, which allows you to transfer a complete contact to another phone with ease. Using the "Mark/Unmark" feature of your Nokia device, you can also send a batch of contacts at once - the phone still makes a separate transfer per contact, but provided the two devices are paired and set to automatically accept transmissions from each other, you can set things in motion and put the kettle on whilst the phones do most of the hard work - it's as easy as Options>Send business card>Via Bluetooth. The down side is that the vCards go into the Received Files folder of an S40 phone or the Messaging inbox of a Symbian smartphone, you will need to individually save each contact transferred to your address book, so it still isn't an ideal solution for large numbers of contacts.
Advantages: Quick and easy, wide compatibility, all contact information can be transferred
Disadvantages: Still laborious in the case of large numbers of contacts, bulk sending may not work correctly from a different brand of phone.
3. DEVICE-TO-DEVICE SYNC
Many Nokia phones have a Synchronisation or Switch feature which allows you to transfer personal data such as contacts between compatible devices. This is an effective method to transfer data, but unfortunately different versions used in different phones (depending on age and OS) mean that even two different Nokia devices might not be compatible for this method.
Advantages: Easy to use and almost entirely automatic
Disadvantages: Not a reliable cross-platform method
4. SERVER SYNCHRONISATION
A growing feature of the mobile internet is the ability to transfer your phone's personal data with a remote server, which is not necessarily the ideal way to transfer between devices but gives the added functionality that you can recover your data wherever you are in the world as long as you have internet access through your phone, so if you lose your data (or even your entire phone) on a business trip abroad, you don't have to wait to get home to recover it. An example of a server synchronisation service can be found at www.ovi.com
Avantages: Remote storage of data means you can use anywhere
Disadvantages: System still in its infancy for personal consumers
5. PC SYNCHRONISATION
Using Nokia PC Suite, N-Series PC Sutie or Ovi Suite you can synchronise your PIM (Personal Information Management) data with your PC (Outlook, Outlook Express, Vista Contacts, Lotus Notes etc.), allowing it to be subsequently transferred to another Nokia device. For Mac users, there is Apple's iSync software which does the same thing, though whilst it makes transfer between different brands of phone possible it does not guarantee compatibility with all phones from any manufacturer.
Advantages: Any PC-connectivity-enabled Nokia phone is compatibile (PC only), cross-brand support (Mac only)
Disadvantages: Synchronisation software not always reliable
6. CONTENT COPIER
Using Nokia Content Copier from any of the three PC Suites mentioned above, you can copy all or a selection of personal data from your phone into a backup file that can be restored to your phone after a repair or update, or transferred to another compatible phone. This gives ultimate protection as almost all of your phone contents can be saved, but the big downside is that this method is no use to you if you are coming to Nokia from another brand. Wise users back up their phones with Content Copier regularly to ensure that nothing is lost if the phone is lost, stolen or broken. Me, I remember to do it now and again
Advantages: All data can be backed up, and most data can be restored to most Nokia phones
Disadvantages: All of the big manufacturers have their own version, but they are not inter-compatibleLabguy,
Backing up contacts is really important when you're getting a new phone. We want that info to transfer easily. Please use our Contact Transfer Wizard to back up your contacts. You can find the wizard right here -> http://vz.to/19lHYxL
SarahO_VZW
Follow us on Twitter @VZWSupport -
I have an older iPhone (3gs) and need to upgrade to a newer phone (4S). I need to get my NOTES, CALENDAR, CONTACTS, PICTURES, etc backed up on iTunes so I can get that data loaded onto the new phone. But not sure how to do that. When I open iTunes it has a button that say "Back Up iPhone", but I'm not sure what that does. When I go into the sync options it say I have another user account and asks me if I want to merge of replace. I'm assuming it's trying to tell me I have an older iTunes Library, but don't know that. Geez, maybe people over 60 shouldn't have iPhones, iTunes just bafles me.
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
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When trying to update apps an invalid apple id show up and I cannot get the apple id to update to the same id, I have restored, restored as a new phone, I have been into the manage I am at wits end after 7 hours on hold and working with techs.
Finally got through to tech support and found someone who seemed to know what was going on, he walked me through and using appleid.applesupport got me to a point where i could get a new password for the apple id that kept showing up.
I think you were on the right trail and I want to say thanks for your help. Much appreciated
ccl43 -
How do I FULLY back-up iPhone to a Macbook (Getting a new phone)
I know this is one of those questions that has been posted a million times, however, it takes less time to ask specific questions than research specific topics..
I am getting a warrenty replacement iPhone tomorrow, I want to FULLY back up my current iPhone to my Macbook in order to keep all apps, pictures, contacts, music, etc. I have "Manually Backed up and Restored" my iPhone onto my iTunes. Does this store EVERYTHING, or will I restore my new phone to find my "notes", or "contacts" are no longer there? Thanks in advance.http://support.apple.com/kb/ht4946
Not a good idea to depend on the iPhone's backup alone for contacts and photos/videos in the iPhone's camera roll.
Are you syncing contacts over the air within Apple iCloud account or with another email account that supports doing the same?
Photos/videos in the iPhone's camera roll can and should be imported by your computer as with any other digital camera especially before replacing the iPhone.
http://support.apple.com/kb/ht4083 -
I went in again, chosing restore, itunes is currently downloading again! this time it says 44 minutes remaining. If my computer goes into hibernation, I have to restart and then download says 4 to 35 hours?? Trying to recover the ios6 is frustrating. I didn't chose the correct set up as new phone, because I wanted to set up my apps, etc. My new iphone is the 4GS, and it came already set up with the ios 6. Just trying to get it back! Also, can not get my wifi to set up. Thought it would recognize the settings and all I would need to do is put in my ID and password? My download is now saying 66 minutes?
If you want to go to the first set-up screen of iPhone, like after a restore, then on iPhone tap Settings App > General > Reset > Reset All Settings. If you want to have your iPhone basically Restore itself, then tap Settings App > General > Reset > Erase All Content and Settings.
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My journey of almost two weeks to get a new phone
my story of how to get a new phone has many ups and downs.
may 29th, i return from belize with a broken phone (dropped it in the ocean on a scuba trip). i go to the apple store who recommends i call verizon to see if they're going to be flexible about upgrading early to an iphone 5 rather than purchasing a refurb iphone 4. the agent i spoke to the phone tells me he asks his superior, then informs me that i can call back the following monday (may 3rd) to get an order for a new phone. why may 3rd? because it's a new billing cycle, which would put me just 1 month early for an upgrade (my actual due date for an upgrade is july 3rd). he tells me he put a note in my file saying i have been approved for this 1 month early upgrade from his supervisor so it should be an easy deal for the next agent to handle. i drive to verizon on my way back from the apple store and they tell me they do not do early upgrades and all of this would have to be done over the phone, which i do not have [ great....]
may 3rd. i call to order my phone. i need a billing password? what? nobody in my family knows what it is (my dad is the owner). i ask the rep what security question does my dad need to answer to reset the billing password. he says the security question is the last 4 of his SS. i inform the rep that i am an appointed manager of the account and i know the SS so can i reset the password? he says no, and that it must come from the owner himself (at this point i'm contemplating just to call and hang up and impersonate my dad to reset it). i ask the rep if he can take my order down (black iphone 5, 16gb, renew 2 year agreement on my number) and my credit card info, call my dad at work to authorize this purchase, then use the info i already gave him to place an order. he says yes he can do it. i ask if he can send me the confirmation email so he takes down my email address. 3 hours later i drive to the verizon store and i call my dad who says the rep called him and it should be fedex'ed to me by wednesday, may 5th. i call the verizon customer service to get confirmation numbers but lucky me, the verizon computers are down and service rep is unable to access any accounts for the next few hours but they are able to answer any general questions i might have.... (i never received an email confirmation but i figured if my dad said he took care of it, everything is done).
may 5th. no phone. i call my dad, and he says it should be there. i call verizon and they say my order is pending. why? the ToSA (terms of service agreement) has not been completed (my dad was never notified of its lack of completion). I ask them to review the details of my order. the order was not under my number, but under another phone number that was eligible for an upgrade. so not only was my order held, it wasn't even correct to begin with. i ask them to cancel the order, place the correct one under my number, and to email me the confirmation. i complete the ToSA but again i fail to receive an email. i call back and they say i have an incomplete order that requires the ToSA. i tell them i just did it and they said how about you try again and we'll call you back in 5 minutes. they transfer me to a ToSA that is for porting numbers (***) so obviously i declined it and hung up. i wait 20 minutes but i never get a call. fed up, i call again, and FINALLY i get some real answers as to what has been going on by a rep named Shelly in pendleton, indiana.
i tell shelly i was trying to complete a ToSA but i was transferred to the wrong automated machine. shelly then informs me i have TWO open orders. [ surprise! ] iphone 5 for my own number (order A) and an iphone 5 for the other eligible number (order B). [ note: the previous agent was trying to get me to complete ToSA for order B and transferred me to the wrong ToSA ] order A has a complete ToSA, and order B is pending. i tell her i cancelled order B with the last rep and she said this cancellation must be done through the automated voice ToSA. she said she can walk me through it on a 3 way call, and we successfully cancel that order. but i had my doubts so i asked her to review my other order before i hang up. she says the ToSA is complete but it the order is still pending. [ now i'm confused ] i re-tell my ENTIRE story to shelly about how i broke my phone, i spoke to a rep last week about early upgrade approval, and now it has been a train wreck trying to get a phone since then. she goes through all of my notes and tells me the first rep did make notes about early upgrades (agent notes never count as actual supervisor authorization), but then when the phone was ordered, it was ordered on the eligible phone number in order to bypass supervisor authorization. so because my active pending order could theoretically be rejected, she double checked again with her boss, and then informed me that it was HIGHLY likely my early upgrade would be DENIED. [ i'm really trying not to break my friend's phone at this point ]
so now i tell shelly that i want to re-order the exact order i just cancelled (order B) to guarantee that i will get a phone. we go through the automated process together to cancel the order i just submitted (order A). then we place the order on the other phone number with the eligible upgrade. but wait, there's another catch. i need to know my dad's social, not the last four, but the last SIX digits. [ are you kidding me? the security process is getting absurd at this point ] i ask her if she's sure since i've completed a ToSA before (order A) and was never asked that question. she said she guarantees it 100% that it will come up. she hangs up and dials me back to put me on a 3 way call with my dad to ask him for it, and then we go through the ToSA. she is absolutely correct that i needed it, and finally my order is confirmed. she is also the only rep who actually was able to get me the confirmation email of my order. i check my credit card online, and my payment has been processed. after 2.5 hours on my friend's phone today, now i am finally confident that i can get my phone by saturday or next monday, which should put this whole ordeal at almost two weeks.
my gripes
1. i waited until may 3rd for no reason at all when i could have just used another phone's upgrade option. in addtion, shelly told me i could have even swapped contracts with the other number (renew + upgrade on the other number + swap => leaving me exactly with what i wanted - a 2 year contract and an upgraded phone). this unnecessary wait probably bothered me the most. it was just wasted time and me twiddling my thumbs when i could have had a phone on monday.
2. never getting confirmation emails i asked for from other reps.
3. getting transferred to the wrong ToSA. (however, shelly told me this mistake is easily made because different ToSA share similar numbers)
4. the phone call i was supposed to get 5 minutes later after completing the ToSA came like 45 minutes later. (i was already on the phone with shelly so i never bothered picking it up.)
5. agents saying they'll do one thing then change the plan, which makes it confusing for all parties. if there's a notes section, please be thorough in documenting AND reviewing it. it also does not help at all that there is no direct line to speak to specific agents so that the customer and the service rep can work together efficiently and effectively. in my situation, i do not currently have a phone (nor do i have a land line for them to contact me at). there has to be a way for me to effectively place an order ONCE through and PERFECTLY. this is literally the most frustrating customer service experience i've ever had.
positives?
whoever shelly in indiana is needs a raise/bonus/promotion. she actually SOLVED my problem in one sitting. she also seems like the only person who actually knows how to process and cancel orders.
cliffnotes
-you can swap contracts and their phone upgrades
-verizon has the worst system for placing orders over the phone. avoid at all cost if you have to. and if you have to, hope some girl named shelly in indiana is the one picking up your call.security questions was the least of my issues, hence, it did not make my gripes summary. the account owner authorized the order over the phone easily, but somehow some way the order still failed to go through. only one agent, the last agent, stayed on the line while the ToSA was being done 1. to check that she was transferring me to the correct ToSA, 2. to check that the ToSA was successfully completed, and 3. so she could me the confirmation numbers i needed to track it.
i had difficulties with completing the ToSA, simple required task for an authorized purchase, not once, but TWICE. the ToSA did not go through on the order on june 3rd for whatever reason. and when i was transferred to the wrong ToSA line in my own attempt to authorize a purchase on june 5th, i can see this error being replicated numerous times limiting the efficacy of an automated system when agents don't stay on the line to confirm that the final step goes through. i even tried getting the confirmation number on june 3rd, but when i called, the verizon system is conveniently down rendering any form of follow up useless. as a consequence, the lack of ability to have a single agent managing the case turns into a telephone game through the documented notes with agents unaware of what has been done previously and the reasons for managing a case a certain way.
another huge frustration i didn't highlight in my gripes is that none of this can be resolved in person at a verizon store. fortunately for those who live next to a corporate verizon building, it is easy. for the rest of us, it isn't quite so. -
If my IPhone 5c is not working and I have to trade it for a new phone can I get a 5s or do I have to trade it in for another 5c?
A warranty or out of warranty replacement through Apple will be for the same model, same capacity, same colour.
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When I pre ordered my iphone 6 i was told I was going to get an additional 1 gig of data per month for a year. It even shows it on the receipt i received with the phone. When will I see that reflected on my account. I have had my new phone for a week and used tons more data than usual and am hoping that will save me this month.
concretedonkey, I'm glad you were able to take advantage of this offer when you ordered your new iPhone 6. I can certainly review your account to ensure this was added for you. Please reply to the direct message I have sent you.
AndreaS_VZW
Follow us on Twitter @VZWSupport -
Itunes 11.1.5
Mac OS X 10.7.5
IPhone 4 7.0.6
IPhone 5 7.0.6
Ikeep getting this error when I attach the new phone. After it would not work I did a Icloud back up of my old phone and restored it on the new phone, but I have other music and apps on my Itunes that I would like the option to sync and I like to be able to backup my phone on my Mac. What do I need to do to get the new phone attached back to this itunes?
iTunes could not connect to this iPhone. You do not have permission.Im having the same problem after installing ios7.1
Checked the usb status and it sees an iphone ( 4s ) attached,
Repaired disc permissions
updated and reset iphone
and itunes
reinstalled mavericks from scratch
phone alert saying " TRUST THIS COMPUTER?"
hit trust
same alert keeps appearing
again and again
itunes keeps wittling on about "iTunes could not connect to this iPhone. You do not have permission."
what the actual F*** is going on and can anybody help ?????? -
I have had my iPhone 4 for a year and have only plugged it into my friends computer when I first got it, and now I just purchase my music right on my phone, so now I'm getting a new phone and want to back up my music, photos, etc so if I plug this phone into my computer will anything get deleted off my phone?
See Here:
IOS Sync Content to Computer
http://support.apple.com/kb/HT1296
And have a Look here Before you do Anything...
http://www.apple.com/support/iphone/getstarted/
This might be Useful:
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
I purchased extra icloud storage to back up my phone and phots. Purchased a new phone and went to pull my photos from icloud and only a portion trasferred to my new phone. How do I get all of the photos moved to my new phone?
Not photos, just data synced with iCloud shown in Settings>iCloud. If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now). Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier. -
i replaced my old iphone to a new one.. i want to get my photos from icloud,,,, i had almost 3 gb of photos backed up on icloud,,, how can i transfer all those photos to my new phone,, i tried but i only got 90 photos. those are the recent one. i had almost 1000 photos in icloud back up?plz hlp
You should call Apple Support and give them your Apple ID so that they can verify how many photos you actually do have backed up in iCloud...
Also, are you able to do an iTunes backup at all? Because that would save all of the photos and allow you to get them onto the new device.
Apple Support number is
1-800-694-7466 -
I just purchase an IPhone5C to upgrade from my IPhone4, but I do not know how to get all of my photos that were on ICloud on my Photo Stream (875 photos), on to my new phone. I thought that since my 5C can see Icloud that all photos would be there... Can someone help me get the pics from my Iphone4 to the 5C?
Photostream in the cloud only keeps photos from the last 30 days (subject to a 1,000 photo limit). When photostream syncs the photos to your device they will stay there (subject to a 1,000 photo limit) until deleted, which means you may well have more photos in your photostream album on your device than there are in photostream in the cloud.
The consequence of this is that if you turn photostream off and on again on your device (or enable it for the first time), it will only be populated with photos from the last 30 days, which may not be all the photos that were previously in the photostream album on that device.
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