Newbie supporting BB device; email problem.

I have inherited supporting of a BlackBerry (BB) Curve 8310. My customer has exchanged the device once already. Previous efforts to find a solution included calling and talking to Research In Motion (RIM) support. I am not sure what OS is loaded in the device, although I think the device is less that 2 months old. Carrier is AT&T.
The symptoms: 1.) customer is receiving delayed emails. Apparently, up to an hour delayed. 2.) customer tries to delete emails from BB device. No emails are deleted on either BB or Outlook email account.
Note: There is a second BB device identical to this one in the company that is working without a problem. The only difference is that the carrier is Verizon.
Has anyone experienced this and what was the solution?
Thanks,
Message Edited by ISupportBB on 09-25-2009 03:40 PM

ok, well it is either BIS or BES, one or the other.
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