Newport Center Mall (Jersey City, NJ) - Verizon Store Nightmare

Question

I have never met more INCOMPETENT people than at the Verizon Store in the Newport Center Mall (Jersey City, NJ).  This is the 4th time that I have had to deal with a representative who is disrespectful and ignorant.  Yesterday afternoon I decided to give this store a 4th try to see if they could persuade my horrible opinion of them, well I was disappointed…yet again. The ONLY reason I go to this store is due to lack of options in the area.  Even the simplest of tasks (such as today – I asked if they could put on a screen protector which I had bought from Verizon months prior) is a challenge.  I barely make it 5 feet in the door without having someone roll their eyes or speak down to me with a smug attitude regardless of the situation. I work in a customer-oriented, product driven industry and it takes a lot for me to get to this point but I have FINALLY had it with this store!!!!  Someone from corporate headquarters needs to put these reps through rigorous “human decency” training.  It’s disgusting and pathetic how these Newport Center representatives treat customers (in fact, I have witnessed with my business associates several conversations with other customers that were of the same demeanor).  I am better off going out to my way, paying a $13 toll and visiting any Verizon store in Staten Island because believe it or not, their Customer Service is awesome.  Or better yet, how about your COMPETITOR helped me in less than 5 minutes with NO QUESTIONS asked in the same mall.
This review was all because your store REFUSED to put on a Verizon-bought screen protector!  I have been a Verizon Wireless customer for 12 years...looks like I might be switching service providers soon because your competitor received major kudos for a job well done yesterday.
Oh, and if Verizon would like the name of the specific representative who I had the pleasure of working with yesterday please let me know!

Answer 1

Interesting reading and well written to boot I also live in JS, in Newport area. Before getting iPhone 3G a week ago I had at&t Blackjack 3G. My main observation between Newport and Manhattan Midtown where I work is that in respect to signal and reception (and even battery life) both iPhone and Blackjack behave similarly in same places. Flip-flop speeds between Edge and 3G are similar also. All this means mostly 3-5 3G bars including my 15th floor apartment and 25th floor Park Avenue office. Exceptions are things like 34th street Path station (1-2 Edge bars), some spots around Newport marina where both phones fall to Edge and naturally enclosed indoor places like bathrooms inside both apartment and office, elevators and such.
With both phones I also noticed that even outdoors at&t 3G coverage in the same spot seems to fluctuate with weather, time of the day and who knows what else. For example it can flip flop rapidly between 5 bars 3G and 5 bars Edge. In other thread someone knowledgeable called this cell tower "breathing" related to 3G nature and shared bandwidth usage.
I'm not sure but after updating yesterday to 2.0.1 I noticed that my iPhone now tends to stay at 5 bars Edge where it previously had 5 bars 3G. Before update the phone will momentary be at Edge when I take it off from the pocket or exit elevator and then pretty fast it'll switch back to 3G. Now under same conditions it seems to stay at Edge almost indefinitely. Rebooting switches it back to 3G. I'm afraid that now Apple decided to err on a side of caution and is trying to keep iPhone on Edge as long as possible. Before that people (not me) were complaining that iPhone will try to hold on onto 3G even when there basically were no signal.