Next version of AE & Cloud Subscription

I've been hearing and reading a whole lot about the next version of After Effects, specifically as it relates to including the Cinema 4D Lite version. This got me to thinking about the next version of all the apps available via the Creative Cloud, and how these types of upgrades will work? When the CS7 (or CS6.5) iteration of apps start being released, will Creative CLoud end up as a totally new and different purchase, or will our current subscriptions carry over?

hi Wizaerd01
you will not have to purchase new subscription the same subscription will carry over and incase if new version of any product is released you will be able to get it through your subscription.
Kapil

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Uninstalling previous CS versions after Creative Cloud subscription

In order to free up more space on my mac hard drive can I uninstall my previous version of CS4 extended and Bridge now that I am a Creative Cloud subscriber?

Yes, you can. Just make sure to use the proper uninstallers. also, after you ran the uninstall, things like file associations will be busted and you should run the Creative Suite Cleaner Tool and let AAM reinstall the apps to fix this.
Mylenium

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud. System sais "The serial number you entered is invalid. Please try again. If problem persists contac

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
I have tried several times, without success. Internet connection is working.
Thanks for your help.

If you have a DVD version then you have to use the serial number that is associated with the DVD version. A Cloud subscription number has no relationship to a DVD serial number.

Creative cloud subscription - previous versions

I have a mac 0s 10.6.8 and a creative cloud subscription. My computer won't support the Photoshop cc, but I would be ok with Photoshop Cs6. Can I download a previous version with my subscription (not paying extra)?

Yes, you can download and use CS6 via the CC Desktop app.
Find New Apps > Previous versions

How did my Creative Cloud subscription suddenly become a trial version?

I have had a Creative cloud subscription goig on one year. Now, when I open PS6 I am getting a message that I am in a trial version, inviting me to subscribe. Not only that, I get to subscribe for $20.00 a month more than my current subscription rate of $29.99. Please advise how I suddenly found myself in a trial version and why my rate is being increased

This is probably related to the issues here:
http://forums.adobe.com/thread/1250287?tstart=0
You'll probably need to log in to the CC app again - and again - and again!

After a virus attack and cleaning my computer ... my Adobe Cloud Subscription doesn't exist and suggests that I am back to a trial version! How do I get my CC subscription back to normal???

My Adobe Cloud Subscription doesn't exist. How do I get it back to normal?

Hi Craig,
Please refer to the help document below to fix the issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

CS6 Creative Cloud subscription also valid for CS7?

If I purchase Creative Cloud CS6 today and CS7 is avalable in e.g. two months - can I use the CS7 applications within my subscription too?

That's really a great point. Historically with Adobe software, "updates" has meant bug & compatibility fixes (which are always free for everyone), whereas "upgrades" has meant getting the next version and major new features (which are included now with CC). Lately the use of these terms has been a bit muddled. This post from Adobe's John Nack tries to clarify.

Cancel fee for Creative Cloud Subscription

I want to purchase the Creative Cloud subscription for my current iMac but have plans to purchase a new computer in about 7-8 months. What would the fee be for canceling my subscription and going Creative Cloud on my next computer?

You can use the one annual subscriptioin on two computers.
From the Adobe Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html:
On how many computers can I install the software I download from Creative Cloud?
You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

How to stop the "renew cloud subscription"

I cancelled my Cloud membership a couple of months ago, when I purchased the Master suite. I haven't uninstalled the Cloud downloads yet, which I'm sure is the problem. Do I need to uninstall all of the softwares now and reinstall the purchased one's again, or can I just uninstall the Cloud software and be cool?
I've also gotten an error message when opening up Illustrator, saying that I need to rt click the .exe file so that it can be repaired, not sure what the heck that means but it's happened everytime I've opened that software since I bought it and it's a little disturbing, do you thing that doing the above will correct that issue?
Thanks for your help!

Ken G. Rice wrote:
Perpetual license customers will get the features in the next version, in this case CS7. So Creative Cloud subscribers are getting an early release of certain features.
Yeah but I wouldn't be surprised if some new features for cloud users are held back and happen soon after the release and are chalked up to Adobe had to make a cut off for distribution (how it normally goes), so the cloud members feel like they are getting more and the perpetual users are again left to ponder the cloud. Nice carrot on a stick system the cloud presents.
studysmart50 wrote:
I just wanted to say that I'm very impressed in the amount of great feedback received via this forum. I will most definitely use this resource for future Q & A.
;-) I really wouldn't be too impressed or that surprised, here is why....
Your thread title - How to stop the "renew cloud subscription" - along with your message stating you cancelled your "Adobe Creative Cloud" membership, well these two things brought out the Adobe Staff as they want everyone they can to get on the Cloud, and no doubt made them cringe at the thought of people canceling the program even though your allowed to as its your choice depending on your terms. Then you have the users who understand the facade of the cloud marketing machine and many prefer to own a perpetual license, we chime in because we are not in agreement with the whole rent your software idea and to pay money to be Adobe's Official Beta Testers via the cloud, which is marketed as cutting edge new features for cloud members.
Had your thread been something about a feature not working properly since illustrator CS2, or missing since AI8, it would more than likely went unnoticed by Adobe, even if submitted officially via the aptly named "wishform" (Appropriate name as thats what most of it ends up being, hopes and wishes that go unfulfilled or are fulfilled 14 years later like the Package Files feature). New features (regardless of however half backed they are) and marketing thats what make money, while missing features, and unfulfilled proper implementation of features, well they are just what they are for the most part, a dying request and or thread.
Cloud threads are of top echelon importance! I am however ready for some cloud dissipation actually and more sunshine being shed on long time perpetual license owners, not just the thought of a cloudy future, but rather some better attention to regular owners. Sadly as the weather people go, these requests and interests are much like weather forecasts, entirely inaccurate, or even worse being held in secrecy hoping we move on to cloudy days. Bring back the sunshine Adobe.
Welcome to the forum by the way, as you stated it is a great resource for learning and growing your skills with so many skilled individuals around here thats for sure. Get involved and dive into the forum. Sunny or Cloudy at least the forum is by-partial for the most part. ;-)

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud Subscription not showing in "My Account"

My creative Cloud Subscription is not showing up in my account. Why is this? I am being billed for it.
I am moving from the USA to Vietnam next year? Will there be any issues with using my Creative Cloud subscription over there? Will there be a better close-by contact for support?

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Is 3D type included in Photoshop CS6 in Creative Cloud subscription?

At a previous job, I used to be able to do 3D type in Photoshop CS2, but that may have been due to a plug-in, I'm not sure.
At my current job, I have a Creative Suite CS6 Creative Cloud subscription and I was watching a tutorial to refresh my memory about doing 3D type.
Now, whenever I try to create 3D, either directly from the text, or from a rasterized version, all the 3D options in the menus are grayed out. And the 3D button doesn't appear in my options bar as it does in the tutorial video.
Is this another feature that is not available the Cloud version of CS6 or am I missing something?

3D can be disabled on older OSes (XP) and if your video card doesn't meet the minimum requirements.

Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate

Why when I have an annual Creative Cloud subscription am I repeatedly asked to login to authenticate the subscription - sometimes twice, three times during a single product session usage? It's really out of control with Acrobat Pro where I am routinely asked to agree to a trial subscription. Why, I have a full subscription?? Almost everytime I open a PDF file, I am asked to sign-in - this is a huge time burner and completely ridiculous! This new subscription model is extremely frustrating to deal with day in and day out - please fix this mess.

I have been having this same problem for the past few weeks. I ran the subscription with no problems since August of 2013. I agree this is time consuming and frustrating. It has now started to do it with illustrator too. I am not sure if it started when I updated.
I thought I solved the problem last weekend, when I removed an old trial version. However, I didn't exit Photoshop because it was having this problem and I didn't want to deal with it. My computer updated and restarted and the problem is occuring again.

What services are unavailable in the $19.99 version of Creative Cloud that I would find in the $49.9

What services are unavailable inthe $19.99 per month version of creative cloud that I would find in the 49.99 per month version?

The $19.99 plan is not the full Cloud - it's a Single App subscription. One app only. All the other apps are 30 day free trials then they stop working.
If you choose to subscribe to Muse, and Muse alone, as a Single App subscription then it's $14.99/month.
Click the Join button under Single App at https://creative.adobe.com/plans and click on each app to see their individual pricing.
If you want more than 2 apps then the full Cloud is more cost effective.

Next version of AE & Cloud Subscription

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