NME-WAE-502-K9 does not come up on 3925 router

Question

Hello,
I have a 3925 ISR G2 router equipped with the following:
NAME: "CISCO3925-CHASSIS", DESCR: "CISCO3925-CHASSIS"
PID: CISCO3925-CHASSIS , VID: V03 , SN: FCZ151920TA
NAME: "Cisco Services Performance Engine 100 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 100 for Cisco 3900 ISR"
PID: C3900-SPE100/K9   , VID: V03 , SN: FOC15060R5V
NAME: "9 Port FE Switch on Slot 0 SubSlot 1", DESCR: "9 Port FE Switch"
PID: HWIC-D-9ESW       , VID: V01 , SN: FOC1508029Y
NAME: "C3900 AC Power Supply 1", DESCR: "C3900 AC Power Supply 1"
PID: PWR-3900-AC       , VID: V02 , SN: QCS1517P0BR
The router is also equipped with the following two modules:
NME-WAE-502-K9
SM-NM-ADPTR which is needed to support the NME-WAE-502-K9 on 3925 ISR G2 routers.
The issue is that both of the above modules are not showing up in "show inventory", "show version" and "show diag".
The router is running the following IOS version:
15.0(1)M5
The router has the following licenses installed:
License Info:
License UDI:
Device#   PID                   SN
*0        C3900-SPE100/K9       FOC15060R5V    
Technology Package License Information for Module:'c3900'
Technology    Technology-package          Technology-package
              Current       Type          Next reboot 
ipbase        ipbasek9      Permanent     ipbasek9
security      securityk9    Permanent     securityk9
uc            None          None          None
data          None          None          None
I also tried to install the "diagk9" license for evaluation, which did not solve the issue.
I also tried to reboot the router, also did not solve the issue.
It seems to me, per Cisco's documentation, that the router is meeting the minimum requirements.
Please advise if you know how to solve this issue.
I'm attaching "show tech-support" output from the router, and also a screenshot of the rear side of the router.
Thanking in advance, Udi Dahan.

Answer 1

Hello Ehud,
Looks like this could be hardware issue. Do you see the power on the NME module when you put it in?
There could be two problems:
1. The NME-WAE-502-K9 is bad. Try putting this in a different router and see if it shows up to make sure the NME module is good.
2. The SM-NM-ADPTR is bad. Try to use different adapter with NME module and see if that shows up.
3. The router slot itself is bad. try putting the adapter and NME module in different router to verify if it works.
If nothing above works, you may want to open up a TAC case for RMA creation.