No acknowledgement of purchase through ATV from iTunes
when I try to purchase anything use the ATV I connect to iTunes but I always get a communication error. But the purchase gets completed and I get billed. The item music movie etc after a while shows up in my list of mymusic or mymovies.
Any thoughts
For reference: I had posted an earlier item "can't purchase through ATV" but some troubleshooting should the purchases were going through and the item was being downloaded to the ATV. So I posted a new question on iTunes not acknowledging purchases.
http://discussions.apple.com/thread.jspa?threadID=2337648&tstart=0
You should be able to copy it from the iPhone to your computer's iTunes via File > Transfer Purchases
Similar Messages
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Songs purchased through iPhone from itunes?
I recently purchased several Disney albums for my kids on my iphone. Worked great, but when I did my automatic sync on my computer, everything that I had bought using the iphone alone was lost. It appears as "purchased" on my account, so I know I payed for it (and it appears as charged!) but I cannot find it anywhere. Unfortunately, when I did the sync with my computer, the albums were deleted from my iphone as well, so now I cant get the music from anywhere.
Without getting too technical with me, as I am not a computer person, is there a way I can recover this music? it is most definitely NOT on my computer's hard drive (I doubt it ever was, as I never really downloaded it from my iphone), I already did a search for it.
Now my iphone only has my old playlists, that were uploaded from purchases made on itunes on my desktop. All the new stuff has been wiped.
Overall, it is aprox $50 worth of music, so I'd rather not have to buy it again, but if there is no choice I will. I just don't know enough about this technology to understand what to do next.
THANKS!!I don;t remember what the answers were, but this has been asked before. Maybe a forum search will help.
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I have recently purchased an album from iTunes but although I see it in my music library none off the songs play they just skip through to the next one repeatedly. I since downloaded another song and this work perfectly
Does this only happen with the tracks you have downloaded from the iTunes Store? Perhaps you should work the suggestions in this Apple support document first.
Troubleshooting songs that skip on iPod
B-rock -
I purchased a song from iTunes however it will not play. I get a message telling me I need to authorize my PC, when I go through the steps as directed I get a message saying this PC is already authorized however the song still will not play. Any help?
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I purchased a song from iTunes on my iPhone, downloaded the song and now I am unable to play it on my iPhone. It just keeps skipping to the next song and won't play it on my iphone but rather only on my laptop.....
Hey pnazaryan
If the purchased content is not playing, delete the songs from the Music app by swiping at the song. Then go through the process of downloading the track again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Purchased a video from itunes..no sound....help!
I have Itunes 6/Quicktime for Windows. I purchased a video from ITUNES and there is absolutely no audio -- anything I play through quicktime has no audio -- can someone please help me
Thanks
TemujinDo your music tracks play correctly in iTunes?
Message was edited by: Dave Sawyer -
I just purchased 3 albums from iTunes. I synched my iPod
I just purchased 3 albums from iTunes. I synched my iPod, and now there are several duplicate songs. I went through my library, deleted the duplicates, and resynched my iPod. Now the songs aren't there *at all* (on my iPod), yet they are in my library....What is going on?? Someone please help!
slide your finger from right to left until you see red delete button.
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I have purchased 2 songs from itunes. They show up in itunes library on my computer, but when I sync ipod with computer, the songs do not transfer to ipod
Is your iPod configured to sync these tracks? How do you have your iPod set up to sync music from your iTunes library?
B-rock -
In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!
Welcome to the Apple Community.
So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
Audiobooks are not currently part of the content that can be re-downloaded. -
i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.
i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.
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I purchased a movie from itunes on my regular ipad but it doesn't show up in my library. I am able to view it via my movies icon on the Ipad I used when purchasing it but it does not show up in my purchases listing to download to my ipad mini. Also if I access my itunes account it does not show up in the history of purchases listing like all my other purchases but it does show up when i open that page at the very top; separate form the list. I've tried everything to get it to show up so I can download/view it on my ipad mini.
Hi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB -
I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!
There seems to be a billing problem with the iTS. I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
I don't think it is "you" but a problem at Apple. Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
Wait a few hours and then try again. -
I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased books?
Hi..
On your new iPhone tap Settings > Store.
Make sure Books is turned ON.
You shouldn't need to re purchase the book > Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Purchased a song from iTunes on my iPad but its not showing up on my MacBook Pro
Purchased a song from iTunes on my iPad but its not showing up on my MacBook Pro? When I purchase on my Mac it always shows up. Checked. Can't download again from recent downloads and I tried to purchase again just to see and it wants to charge me.
Hi OP
Did this sort your problem? I have the same one too. Purchased tracks on my iPad not showing up on MBP or iPhone. Itunes wants to charge me for it againa dn again!
Anyone? -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal
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