No assigned to me work items visible

All,I've an issue with one of my clients, if the user logged on to the console at his desktop, he's not see incidents that are assigned to him (and yes there are active incidents assigned to him). If he logged on at another computer, he see all the work
items they are assigned to him. No other users has this problem, it looks it is a local issue on his computer. At the 'affected' computer, the user can see other views successfully, only views with the setting "assigned to me" does not work.
What we try to do was the follow:
Reïnstall the console (We also deleted all the SCSM register settings before we install the console again.) But this wasn't help us.
Know any one how this is possible and how to resolve this?
Regards,

Try running Windows Update and select any .NET 3.5 or 3.51 patches and install. If all else fails, reimage the problem PC :)
Rob Ford scsmnz.net
Cireson www.cireson.com
For a free SCSM 2012 Notify Analyst app click
here

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Accessing Work Items assigned to other users from end user page

Hello Experts,
We are using Sun IDM 6.0 SP1 at our client place. Most of the applications integrated with IDM are manually provisioned, in the sense, once after all the necessary approvals are received the request will be assigned to a group of provisioners, they will manually connect to the requested application and create the account in native system. There are more than 100 such provisioners in the organization.
Current design is to assign a work item to all the provisioners (like Multi approval) and once a provisioner assigns the request to himself then the corresponding work item will be taken out from other provisioners approval queue. These provisioners login to end user page of Sun IDM to access their approval queue as only the end user page is SSO enabled.
Because of the large number of requests in the system (more than 50k) and each request having 100 work items, the number of work items in the system is huge and thus the performance of the system is very poor so we are working to change the design to bring down the number of work items in the system.
Customer is not convinced to have a dedicated person who can get all these work items in his queue and assign it to the appropriate provisioner, they are looking to have a solution something similar to the current one in which all the provisioner can see all the requests in the system and they can pick from it and assign to them.
So we are thinking to create a generic id in the system and assign all the work items to that id, and make changes to the “end user work items list” file so that all the provisioner can see the work items that are assigned to them as well as that generic id.
But for some reason I’m not getting the work items assigned to other users in the end users page. I have tried assigning all the capabilities to logged in user and tried some code changes in “end user work item list” page.
Please share if you have any sample code which can list the work items assigned to other users in end user page. Also please let me know if there is any better alternate to this problem.

Hi,
There is a option to find and get other user's workitems. Please check the attestation and remediation tab. Use the form portion from attestation page and add it in the Work item list form. This will enable to the user to search for another user's workiteams and assign it to him/her manually. (The user needs to be assigned proper admin rights)
To get all the workitems, in the system, you will need to query the repository for all the workitems.... but not sure it will be a good idea in your case as the volume is very high.
Hope it helps
Regards
Arjun

Fiori Purchase Order Approval - inexplicable missing work items

I'm asking this here because I have run out of things to try. At the moment we have users of the Purchase Order Approval app finding that some work items don't appear in Fiori, when they have work items visible in business workplace.
I did the following things in the live system to check the user's work items:
used function SAP_WAPI_CREATE_INBOX to check which work items they should have
called the backend gateway service method GET_LIST on class CL_GBAPP_APV_PO_API, with the valid workflow tasks in the filter table. I got the same work items, and as far as I can see this is exactly the information the Fiori app should have got.
I can't see any obvious way the Fiori app itself would filter the results.
I've not found relevant SAP notes.
Any suggestions on other things to check?

I've added the GET_LIST output and the worklist function which should show the contents of the user's inbox.
They are seeing nothing in Fiori. We have a custom task but Fiori knows about it from the task filter select option.

ERMS work items not visible in IC Web Client Agent Inbox

We have configured ERMS rule modeler with a routing to an organisation unit if email content contains a specific word.
ERMS seems to work fine as workflow is triggered and work items created in the relevant user SAP inbox (any user assigned to the organisation unit used in ERMS routing.
When I log into the IC Web client and check for email items in the Agent Inbox, the emails are not visible!!!
Has anybody faced a similar issue?

Hi Manoj,
Have you look at this configuration in SPRO
->Agent Inbox ->Setting for Asynchronous Inbound Processing ->Define Receving Emails/Fax settings inthis Set Comm.method as INT i.e E-Mail.
Pls check this config and get back me..
Regards
Raju

Work items are not visible UWL task are visible in tracking in portal

HI
Friends
i am new from sap Ess/Mss implementation project...
i am facing an Problem " Work items are not visible under UWL in portal overview page"
but i am configured all the ess/mss related things....and also Created for one user for Requester(send Leave Request)...and one more user for App-rover(Apporve an Leave)..
Requestor send an Leave through portal send it successfully......but i am facing a problem in uwl under work items are not showing in overview page...but in tracking work items are (Leave request)showing.....work items are not showing in uwl TASK(VERY PROBLEM)...
i am configured and also registered UWL IN PORTAL..it is good..
in sap ecc i can assigned UWL_SERVICE user to roles
1.SAP_BC_BMT_WFM_UWL_ADMIN
2.SAP_BC_BMT_WFM_UWL_END_USER
3.SAP_BC_ADMIN_USER
4.SAP_BC_UWL_SERVICE
PLEASE HELP ME.
Tanks
Shaik Rafi

Hi All,
In such cases, please try to check as below :
1) Create Leave request work item from Employee and check the same under the UWL Tracking tab of employee.
2) Log-in to swi5 transaction of the respective back end system and give "US" -> manager's UserID -> Choose Tasks to be completed from the drop down -> Remove any date if mentioned -> Execute.
3) Here if you can see the Leave request created, but not on the portal, it reflects some portal issue like sync.
4) If no leave request work item is seen here, then there is a problem in the employee manager mapping or the workflow setup.
5) In such cases, you can try to check the Swi1 and check the log of that workflow to understand the current status of the Leave request.
Revert if further help is needed with more info.
Reward points if found useful.
Regards,
Shri vidya S

Work items are not visible under UWL in portal ?

Hi,
We are upgrading from SRM 5.0 to SRM 7.0.
We have observed one issue here. Workitems are not visible in UWL in portal.
But workitems are available in SAP inbox. i.e SBWP.
Completed items we can see in UWL.
Could you please let me know any idea on this.
Regards
Venkatesh P
Edited by: Venkatesh Padarti on Dec 9, 2010 8:28 AM
Edited by: Venkatesh Padarti on Dec 9, 2010 8:29 AM

Hi Venkatesh,
Can you please share the solution? Which base URL was wrong and where did you correct that?
Your help is really appreciated.
I had post the same question at SRM workflow - work Item is not being displayed If you want to reply there. I will definitely, reward with points too.
Thanks,
Bhavik

Error in WEB IC FOR WORK ITEM "Choose an assignment reason"

We are getting an error in WEB IC where user is trying to resubmit the work item by giving the resubmission date, re submission reason , Status, and sub status
but when users are trying to save it they are getting an error i.e. "Choose an assignment reason" and they are not able to complete the process
I know there is config for maintaining "Define Reasons for Assignment of Work Items" in SPRO under work items, but this config is not applicable since we are not assigning work item to a new unit and/or a new collection specialist, or removing any assignment. we are just re submitting the work items
Any help on this will be highly appreciated.

Hi,
Just a thought - on a couple of my previous projects we had some custom CRM Fron-end validation between Work Item Sub Status and either re-assignment reason and/or Closing result code.
Perhaps check with your Development support team to ensure no such cross-validation exists upon saving.
Regards,
Ivor Martin

Agent not receiving work item assigned to him

Dear gurus,
we're using SRM server 550 with SP08. We are using n-step workflow for contract change version. The approvers are being determined by reading from a table. In total there are 8 approvers determined. We then add one more approver manually. Then we do the approval. The approver1 manage to approve the contract successfully. However the problem come when approver2 want to approve, in which the contract not appear in his inbox.
When we check the contract again, we still see the approver as approver2, with slight difference in which there is no information "In approval since xxxx".
Can anyone suggest how can we prevent this to happen? And what can we do if such case happens?
Best regards,
John

Hi,
Why do you want to add the approver manually?
where do you add the approver? as second approver?
In the N-step badi , system will always retrieve the approver based on the coding in the BADI.
In the Badi you will be specifying the index for each of the approver involved in the approval chain.
looks like in your case , system is not able to identify the correct approver and so the work item is not send out.
is the approval flow working correctly without an added approver?
regards

Catalog items visible to everyone, purchaseable only for some users

Hello everybody
Me again trying to find a solution to the following problem:
We need to have some items in our catalog that are visible for every user but only purchaseable via shopping cart / SRM for some authorized users. I couldn't find any possibility in the customizing. So my attempt would be to add an additional attribute in CCM where I can put some kind of flag and then to construct an authorization check based on that flag and on a authorization profile. In case the authorization check fails, the catalog item may not be put in the shopping cart. Preferabily the shopping cart icon should be disabled for such items.
Did somebody out there already think about something similar or already implemented something like that?
It would also be a good basis for offering a publicly viewable, browseable catalog for "window shopping", because I also didn't find a way until now to publish the catalog as a standalone web application without shopping cart functionality.
What do you out there think about it?
Kind regards,
Renaud

Hi Christophe
Thanks a bunch for your great help! I could solved the problem and am now able to have some catalog items visible but only purchaseable for authorized users. This is what I've done:
1. Create a new authorization class (SU21)
2. Create a new authorization object within this class
3. Create a new authorization field within this object
Don't forget to save and quit the SU21 transaction and then reenter it (/nsu21) because only then you'll see your changes / additions... seems to be a "refresh-bug" in SU21.
4. Create a new role (PFCG) and an authorization profile containing the new authorization object. Assign the values needed.
5. Create a new attribute in CCM and assigned it to OCI cust_field5 (because this one is of type TEXT50)
6. Implemented some code in BAdI BBP_CATALOG_TRANSFER:
DATA: wa_et_sc_item_data TYPE BBP_PDS_SC_ITEM_D.
DATA: wa_catalog_content TYPE BBP_WS_OCI_ITEM_S.
DATA: lv_authorized TYPE c.
DATA: lt_limtab TYPE TABLE OF string.
DATA: wa_limtab(10) TYPE C.
DATA: lv_message_v1 LIKE SY-MSGV1.
DATA: lv_message_v2 LIKE SY-MSGV2.
DATA: lv_message_v3 LIKE SY-MSGV3.
DATA: lv_message_v4 LIKE SY-MSGV4.
LOOP AT et_sc_item_data INTO wa_et_sc_item_data.
* Get corresponding line from transferred catalog data
READ TABLE catalog_content INTO wa_catalog_content
 WITH KEY line = wa_et_sc_item_data-number_int
 BINARY SEARCH.
IF sy-subrc = 0.
* If field content for checking authority against is not empty...
 IF NOT wa_catalog_content-cust_field5 IS INITIAL.
* Perform authority check
 AUTHORITY-CHECK OBJECT '<your auth.object here>'
 ID '<your auth.field here>'
 FIELD wa_tab.
 IF sy-subrc <> 0.
 MOVE wa_catalog_content-cust_field5 TO lv_message_v1.
 MOVE wa_et_sc_item_data-ordered_prod TO lv_message_v2.
* Eliminate leading zeroes from product number
 WHILE lv_message_v2+0(1) = '0'.
 SHIFT lv_message_v2.
 ENDWHILE.
* Output message
 MESSAGE ID 'ZXXX'
 TYPE 'W'
 NUMBER '000'
 WITH lv_message_v1
 lv_message_v2.
* Remove item from SC
 DELETE et_sc_item_data.
 ENDIF.
 ENDIF.
ENDIF.
ENDLOOP.
Interesting observation is, that when issueing the message with type = 'I' it does not condense the message text. With type = 'W' it does...
I also found out the reason, why the way via ET_SC_MESSAGES will not work: SAP has hard coded somewhere after the BAdI call the message id and message number... so no way to bypass this without a modification.
Kind regards,
Renaud

Resctriction while displaying work items in sourcing cockpit..

Dear all SRM gurus,
We are using SRM 5.0 extended classic scenario.
We are having a requirement to restrict the work items in sourcing cockpit based on the purchaser user id, i mean particular SC's should be visible to particular users only..
Is there any BAdI or any other procedures to restrict the display.
Thanks in advance,
Chandra Sekhar.

Hi,
You can easily do this by implementing the badi "BBP_WF_LIST" for the object type SOCO.
Here is the documetation of the BADI -
BBP_WF_LIST
Short Text
Display Worklists and Search Results Lists
With the Business Add-In BBP_WF_LIST , you can tailor the
display of worklists and search results lists for purchase order documents (and Sourcing applications) in SRM Server according to your own criteria.
Standard settings
The following methods are available:
BBP_WF_LIST for purchasing documents
BBP_WF_LIST_SOCO for the Sourcing application
In the standard version, the following differences exist between the display of worklists and search results lists:
Normal employees see only their own requirements and documents
The purchaser's worklist in Sourcing and in the application for processing purchase orders is dependent on assignment to an organizational unit.
The goods recipient and invoicing party can find all purchase orders, confirmations, and invoices.
As standard, the system sorts the purchasing documents in ascending order by the last date of processing.
To distinguish between the worklists and search results lists of the SRM Server applications, the BAdI is implemented dependent on the following filters:
BUS2201
Filter value for the worklist in purchase order processing in SAP Enterprise Buyer
BUS2203
Filter value for the worklist in confirmation processing in SAP Enterprise Buyer
BUS2205
Filter value for the search results list in invoice processing in SAP Enterprise Buyer
BUS2121
Filter value for the worklist in shopping cart status check in SAP Enterprise Buyer
BUS2200
Filter value for the search results list in bid invitation processing in SAP Bidding Engine
BUS2202
Filter value for the search results list in bid processing in SAP Bidding Engine
BUS2000113
Filter value for the search results list in contract processing in SAP Enterprise Buyer
Activities
Implement and activate the BAdI if you wish to adapt worklists and search results lists.
Note that the filter value Object type (field OBJECT_TYPE) determines for which application the BAdI implementation is active.
Example
Using the BadI BBP_WF_LIST you can sort the worklist by document number, for example, or remove documents belonging to a particular user from the worklist.
The implementation of the BadI using Business object type BUS2205 allows you to change the list of invoices and the purchase orders associated with these invoices independently of one another. For example, you could sort the purchase orders by purchase order number and the invoices by the name of the user who created them.
You can exclude bid invitations from a certain product category, for example, from the purchaser's search results list in SAP Bidding Engine.
You can exclude contracts from a certain purchasing organization or purchasing group, for example, from the purchaser's search results list in SAP Enterprise Buyer.
Further notes
If the BadI is used for confirmations and purchase orders, it always accesses the list of the actual document and its purchase orders.
The purchaser's worklist contains only requirements that, according to Customizing, are to be processed in the Sourcing application. See the IMG activity Define Sourcing for Product Categories.
Sample code in foll threads:
Filtering content in the SRM confirmation worklist
Re: Purchaser worklist
BR,
Disha.
Pls reward points for useful answers.

Assigning value to an item

Is there a way to assign value to variable
of data type ITEM? In other words, I need to
assign value to an item, where I just know the
it_id.
In the following procedure p_item is unknown until runtime;
and if it_id is not null then assign some value to the item.
procedure update_item(p_item)
is
it_id item := find_item('block1.'||p_item);
if not id_null(it_id) then
it_id := 'some_value'; --doesn't work.
end if;
end;

Do you mean you know the name of the item and you want to then assign a value?
If so then use the COPY command which allows you to assign a value to a named variable
e.g.
COPY (12345, 'blocka.number_item1');
To read the value in the same way use the NAME_IN function.
There is plenty in the forms helps about this.
Mark

HCM Processes and Forms: Work Item is not opening

Hi,
We are implementaing HCM processes and forms using NWBC (EHP7 - HR Renewal 2.0 FP1) and after using configuration of POWL inbox for MSS and HR Admin, We are not able to launch the Work Item.
1) In MSS Work Book, while launching, we are getting message -
Failed to resolve Object Based Navigation target ".MSS_WL.NAVIGATE_FORM_WD". Use transaction PFCG to define this OBN target in a role or contact your system administrator to assign a role with the relevant OBN entries to your user.
2) For HR Admin, we are getting message - Work Item can only be open using Portal and UWL. and it is displaying back end transaction SWNWIEX.
Detail configuration steps are shown as below -
Workflow Task used in configurations -
1) Entries in IBO_C_WF_TA_P_SC (Assign Task ID’s to POWL Types)
2) IBO_C_WF_ACC configuration - (Define Tasks and Actions)
3) IBO_C_WF_APC configuration (Provide Details of navigation parameters)
4) IBO_V_WF_TTAC (Assignment of Actions to the Tasks)
5) IBO_C_WF_TAC (Specify Default Action)
Error -
1) MSS -
2)HR Admin -

Hi Guru,
Any input..its urgent!.
Regards,
Vijay

Work Items to PR Agents (Only one of two agents received)

Dear all,
I am facing a problem like this:
In my PR Workflow, the task TS00007986 is assigned agents by position. There is one position applied for a particular release strategy and there are two agents under this position.
Now, there is one PR created, it went to the correct release strategy and thus sent to the correct agent. However, only one of the agent is receiving that work item while the other don't. In another words, instead of sending to both the agents, only one received.
In SWEL, the possible agents are showing both agents' names, but the icon "In User's Inbox" is only appearing on one of the agent.
I would like to know, what would be the possible error for this and in such cases, how could I trace the errors?
Thank you very much in all advances.

Here's an update on this issue:
For example, the two agents are Agent A and Agent B.
I think Agent A and Agent B both received the work items. However, Agent A executed the work item but later canceled the action without processing the work item (approved or rejected the PR). When Agent A executed the work item, the same work item would be removed from Agent B's inbox, but it is still in Agent A's inbox.
The problem is, the work item has yet to be processed. In this case, how this issue should be solved (only processed work item is removed from all the agents' inbox)?
Thank you very much.

Already opened error message while opening GP work item

Hi Experts
We are on NW 7.0 SP 14. We have a custom developed solution integrated with Guided procedure workflow. This workflow was working fine for almost 5-6 months. For last few days we have started getting following issue when one of the step processor executes the work item in the UWL.
The following action has been opened by another 1 user(s). The last access time is: Tuesday, July 28, 2009 3:09:26 PM.
This error is coming when there is only one user assigned as processor of the step and he opens the work item for first time.
I did a search on this issue in SAP notes and SDN but could not find anything relevant. Let me know if you need more info on this.
Any pointer to resolve this solution will be appreciated.
Best Regards
Prabhakar

I think the work item may got locked.
If this the case, you can un-lock it from :
Guided Procedures --> Administration --> Unlock Objects.
This may solve your problem.
Regards,
Yogesh...

HCM Forms&Process :Authorization error while opening work item in the UWL

Hi,
The process has been started successfully and the work item was appeared in the UWL of MSS.
But when I try to open the work item , I got the following errors:
"User XXXX doesnot have authorization on pernr 8000123"
"You are not authorized to process this process"
When I checked, the User XXXX has the required roles for authorization such as SAP_ASR_MANAGER and SAP_ASR_EMPLOYEE and the authorization object P_ASRCONT has been assigned to it as well.
Still why these errors are coming?
Does anybody know about it?
Thanks & regards,
Lek

Hi,
I have had exactly the same error. Make sure you have read the help.sap.com documentation carefully:
http://help.sap.com/erp2005_ehp_04/helpdata/EN/43/3d8f8118391bcbe10000000a1553f7/frameset.htm. The minimum requirement is access to one infotype (it does not matter whether there is data in the infotype and it does not matter which infotype you choose) via CHECK_MIN_PERNR_AUTHORIZATION of BAdI HRPAD00AUTH_CHECK. More specifically, we solved it be providing access to infotype 0002 to all employees.
Furthermore, check what level of authorizations you have set in the config for the activities.
IMG->Personnel Management->HR Administrative Services->Authorizations->Define Authorization Method for Activities (All Processes) or Define Authorization Methods for Activities (for Each Process Group).
This should help you solve your problem.

No assigned to me work items visible

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