No audio devices detected after upgrading to office 2013

Hey everybody,
I have an employee that has done an upgrade from office 2010 to 2013 and now his Lync will not detect any audio devices. The devices are detected by windows and other programs like Skype and Webex but not Lync.
Things we have tried:
1. Restarting lync and the PC itself
2. Unplugging and replugging the devices.
3. reinstalling all USB drivers
4. Made sure that the Windows audio and windows audio endpoint services were running
5. Updating software
6. turning off the power saving mode on the USB hubs
7. Reinstalling Office
This has been a real annoyance. we are thinking of switching back to 2010 if we cant fix it soon. any thoughts? Any advice would be helpful.
Thanks,
Alex

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

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SharePoint Workspace 2010 still installed after upgrade to Office 2013

I'm working on a deployment of Office 2013 in a corporate environment. Using the OCT, I've customized a package which is working well on machines that don't have previous version of Office installed. However, many of the existing machines currently
have Office 2010. After executing the Office 2013 package, we're noticing that while the upgrade works, SharePoint Workspace 2010 and the Office 2010 Tools still exist in the Start -> Programs menu. I also see Office 2010 in Add/Remove programs
(along with the new Office 2013). The OCT is specifically set to uninstall previous editions of Office during the upgrade (which is the default behavior).
I'll seen a couple of other posts like this on the forum, but unfortunately no answers. How can I *completely* uninstall Office 2010 (including SharePoint Workspace 2010 and the Office 2010 tools) during the upgrade to Office 2013? This
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Hi,
By default, the uninstall option in Office Customization Tool (OCT) will not remove SharePoint Workspace 2010 as SharePoint Workspace is no longer include in Office 2013.
Try to create a separate Office 2010 .msp file, set Microsoft SharePoint Workspace and Office Tools to "Not Available" and deploy it
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Here is a great example of how to perform an uninstall-upgrade for enterprise deployments :
http://blogs.technet.com/b/odsupport/archive/2011/04/06/how-to-perform-an-uninstall-upgrade-to-office-2010.aspx (Note, the steps are wrriten for Office 2010, but it holds good for Office 2013.)
More reference:
http://technet.microsoft.com/en-us/library/cc178956.aspx#BKMK_uninstall
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No audio device installed after upgrading to windows 7???

after upgrading to windows 7 audio is not working error audio device not install driver error...

Hi,
You will need to identify your CPU and chipset. CPU-z is a free and safe utility that can do that for you.
If your system has an Intel chipset with disccrete or onboard graphics or an NVIDIA chipset with onboard graphics, then the drivers are here at this Realtek download page.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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One issue might be due to the Acrobat 9.x product family not being coded for support of Office 2013.
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Upgrading to Office 2013, have an Outlook Question.

Several years ago, I deployed Office 2007 using the Office Customization Tool. I did that for two main reasons: I didn't want to have to type the product key 25 times and I pre-configured Outlook so that when a user logs on for the first time, Outlook
created a profile for them and was ready to go, without them needing to know anything. Nothing fancy, nice and clean.
I want to do the same thing with Office 2013. But I'm confused on how to get the same results with Outlook.
I could choose to leave the default Outlook Profile alone and everything would work. The problem is that if I do that, then all of my new machines (or freshly reloaded machines) wouldn't have a default profile. I want to be able to keep the default,
working, profile in place if its there, else I want a new profile with proper settings created.
I think the option I want to choose is to "Modify the existing profile", but I'm concerned that by doing so I'll destroy settings that my users are already used to, like rules and additional mailboxes to open. (We have a shared mailbox used by
our SPAM Filter that everyone has access to.)
The idea behind all of this is I'm lazy and I don't want to recreate things that are already working if I don't have to. :)
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Thanks in advance,
PacketLoss

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Cannot e-mail from Adobe Acrobat 7 since upgrading to Office 2013

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Not sure PDF Maker has anything to do with the problem. It is an issue of AA7 being able to properly communicate with an e-mail client. AA7 uses MAPI to do the communications and it may be that the new Outlook is not using MAPI properly or is using a newer version of MAPI that AA7 fails to communicate with. I know this is not a solution, but may give you some insight into what to look for.

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I really messed up. I bought an upgrade to Office 2013 and installed it. I had Office 2010. I thought, wrongly, that Microsoft would set up 2013 to use my email account and import my emails and contacts. The results have been disastrous.
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Nothing. Except the two test emails. I don't get this. Can anyone help?
I also did not get any of my contacts. This really sucks.

Sorry for the inconvenience caused. We'll try to fix the problem.
Where did you store your old emails? Did you store them in a local pst file or on the server? If you store the emails on the server, please log into your web mail and check if you can see your old emails.
In addition, we can try to create a new mail profile in Control Panel and configure your Gmail account in the new mail profile to check the result. For your information:
To create a new profile:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
Configure Gmail Accounts in Outlook:
http://www.slipstick.com/outlook/sync-outlook/synchronizing-outlook-google-accounts/
Hope this helps.
Regards,
Steve Fan
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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No audio device installed after windows vista sp2 update

Ok I will try to be as thorough as possible because I want to fix this problem and I hope somebody can help me.
So A few days ago There was an update for my audio driver so I accepted.
But after this update my sound worked but on next use the sound was gone.
So......I used system restore but no help the same thing happened
I went to the hp website to look up my audio driver for my model which was conexant audio 221
After download the driver wouldnt let me install it. I go to check in device manger to install it manually and the sound section is gone literally so i cant reformat or reinstall or anything 0.0
Somebody told me I need to upgrade to windows vista x64 sp2 which was in windows update.
So i tried it and still the same crap
I cant install the sound driver because there is no place in the device manager to install it to
I just get a message saying device installation failed device not found
i dont know what to do
My laptop is a hp dv2700 special edition notebook
Ive had it for a year no problems and this is the first major problem I've had ..............HELP
Past audio driver was conexant : Conexant High-Definition SmartAudio 221 Driver
Ive tried reading through support forums but you have to understand THE SOUND VIDEO GAME CONTROLS SECTION IN DEVICE MANAGER IS GONE
when i go into the programs I find my audio devices which are conexant hd audio and conexant hd audio soft fax modem with smart cp but when I click on them nothing happens

hi, im also exp. the same <text deleted> problem! i also get that error message "quick touch on screen display has stopped working" , lower right corner(volume icon)says"no audio output device is installed", no "video,sound & controllers" on device manager, i had tried reformatting, multible virus\malware scanners, ive tried multible registry cleaners, DL updated drivers, bios, audio(can't install,no audio device),and ive tried all of these conbinations with or without the windows updates, besides the audio prob, the cd/dvd icon's gone frm My comp, cant use the mic, and or webcam, SMART is detecting a hard disk failure now(iminent 2 fail) <text deleted> !,lol... ps HP or Microsoft really needs 2 take this into consideration, im tired of this, i will never buy another HP ever!! or windows!, **bleep** it if i have 2 spent another thousand dollars on a Mac,atleast ill get a much decent,"working" pc, that wontstress the **bleep** out of my mind!
Message Edited by WendyM on 08-09-2009 07:35 PM

No audio device detected - Lync 2013 Client

I have a brand new Dell Latitude E6430 laptop running Windows 7 x64 SP1. I installed Office 2013, including the Lync 2013 client. We are running Lync 2013 server as well. I have connected three different audio devices.
Polycom CX600 phone.
Plantronics Bluetooth headset.
Logitech Video Camera (The video on this works with Lync but no audio)
I cannot get Lync to recognize either of them. I can see them as devices in Windows but within Lync I only get a screen that says "We didn't find an audio device, which you need for calling". Does anyone have any idea on how to resolve this issue?
It is driving me crazy. Especially since it worked perfectly on my old laptop that had the same OS and patches, etc...
Thanks for your help in advance.
Jamie

Had the same issue. For me it required uninstalling the Intel Widi device from device manager. I think it was titled "wiusb" or something similar. It was in its own group in device manager. After uninstalling that, Lync would then
recognize my mic/speakers again.
I had the exact same problem as everyone else. I purchased two Dell Latitude E6530 laptops with Windows 7 Pro 64-bit. Both laptops had the issue. I uninstalled the WIUSB devices, restarted Lync, and Lync suddenly is able to detect devices...
I refreshed device manager to see if the devices would auto-install again... but there weren't detected again.
William Christenson
This worked for me as well. Uninstalled the WIUSB and WIUSB Host Controller which was present under its own group, Exit Lync process and started again, it detected the Sound Devices again. Definitely a driver conflict but it was quick resolution to uninstall
and get it working. No other issues with user as far as another device stopped working due to uninstallation of the devices.
It does not look like any driver conflicts, all other software detects audio device perfectly (Skype, Recorder,softphone, Lync 2010 etc.), but only Lync 2013 client keeps saying ""we didn't find an audio device". it appears the faulty in Lync 2013 client

MY "No Audio device detected" Solut

Before I begin, I would like to say if this doesn't help you out I am sorry. My goal is for this method to at least help out one person, if so I would feel content in passing on what had worked for me to this community. I would like to also mention my card worked fine on my Win XP setup but after i switched back to XP i started getting errors such as "...audio device supported not detected..." whenever i would try to use the mediasource applications or even do the driver update for my Audigy 2 ZS card. Here is the method that finally worked for me, because there is no way i was going to go through the minatinous job of having to test different pci slots to get this card to work.
. I did a cleansweep of my audio drivers, directions for different operating systems can be found at this url ( http://ask.americas.creative.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=ww_english,Company={CEAE26D-879-4C00-AC9F-03BC258F7B70},VARSET=ws:http://us.creative.com,case=72 ) once you reboot your system after the end of the cleansweep it will locate your card automatically ignore the found new hardware prompts pertaining to your soundcard by pressing cancel on it (or them if you have more than one prompt) and go on to step 2.
2. After that i did a normal cd installation for my audigy 2 zs card installing both regular drivers and the mediasource applications (just to make sure). After the installation finalized I was asked to reboot again which should be done at this point.
3. Once windows loaded back up It located my soundcard and I was presented with the "Found New Hardware" prompts again. At this time for each prompt that came up I picked that I wanted to choose where to find the correct files which i believe is the Recommended choice by Windows which was one of two choices in this area. From there it takes you to another screen where there are checkboxes to choose where you want windows to search for the correct file(s). I chose for both of my found new hardware prompts (if you have more than one, they will show after you finish off the the first one...meaning you will do this procedure more than one time because they will only come up one at a time) for it to search my CD Dri've which still had my creative disc in it so it could search the CD for the correct files (and it should find them).
Then
I proceeded to do a manual install of the drivers as well (yes im installing over an installation, it sounds stupid i know..but it worked for me) by exploring the CD and running the program located in the Audio/Drivers folder called CTZAPXX.exe (CDDRIVE:\Audio\Drivers\CTZAPXX.exe). Make sure the Update Option selected is Driver Installation and the Driver Type is WDM Drivers and also i checked "Overwrite existing shared Creative audio driver files". Then just click OK and click through any warnings that may come up telling the program you want to proceed still. Once that is done it will ask you to reboot again, at this time you may do so.
4. After Windows loads up this time i have my driver update ready which is located here ( http://us.creative.com/support/downloads/ ) according to card type and operating system (since peoples configurations differ this is something that will have to be searched for independently). Normally when i would just click this file to update my drivers it would unpack and then give me the infamous "...audio device supported not detected..." error but after those steps i took, it actually worked for me and went into the installation. Then i believe it asks for another reboot i might be mistaken but after that good sign of it actually installing all my applications work without a problem now; and everything seems perfectly fine for the time being
Sorry for being long winded, but again if you are a person stuck in this rut or just now have encountered this problem and have tried almost everything, this could be worth a try. I am running win 2000 so there might be some discepancy but you never know until you try. If this doesnt help you all good luck in continuing to find answers hopefully something will come along.

<div class="lia">ReCogNeYez,<div class="lia">Might be a little late, but this worked perfectly for me. You can now?rest safe in the knowledge that your advice has helped someone out. Now I can finally get back to watching Red Dwarf : )<div class="lia">Cheers mate!<div class="lia">George

G510 device issue after upgrading to 8.1

Hi,
I'm a complete novice when it comes to technology and after some help to solve a problem I'm having since upgrading to 8.1
Basically, troubleshooting has identified three device errors but when it attempts to resolve them, nothing happens. The errors are:
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Virtual Bluetooth Support (Include Audio) Disabled
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Solved!
Go to Solution.

hi johnm229,
Welcome to the Lenovo Community.
Can you try the following:
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"No Audio Device Detected" Proble

Hello, hate to sound like a broken record but I've yet to find a solution to this problem that doesn't involve a re-format. So, here we go..
I have a Creative SB EMU0K soundcard installed on my computer (Intel P4, 3.0Ghz, 52mb RAM, XP-SP2 Home, yada yada yada) along with a RealTek onboard soundcard, and neither of them are detected by my computer. It's not a driver issue, all drivers have been up-dated and rolled back and re-downloaded and installed with the CD and so on. It's not the BIOS either (I know about turning the onboard off and so on). It's not the regedit, I've been through that process turning (something.. can't remember name at the moment) from manual to automatic, but it was already at automatic, so that's not the problem.
In summary, my soundcard (we'll focus on the Creative SB), or 'audio device', is installed properly and was working. I was hit with a virus of some kind that knocked my computer around a bit, and now I'm in a position where the devices are all installed correctly, and show up on the Device Manager, and even on my Sound and Audio Devices window, the 'Sound recording' and 'MIDI music playback' devices show up and work fine, but the 'Sound playback' and any button with 'Volume' on it are gray and un-clickable, and there is the stubborn message that says 'No Audio Device'. So how does one fix a problem when everything is installed and shown to be working fine, yet somehow the darn thing isn't detected?Message Edited by rk on 0-7-2006 04:25 PM

Hi there.
I'm having exactly the same problem.
i'm running XP pro/sp2...soundblaster li've..
Here's what happens...
First sign of trouble was "modem # line playback" or something or other, everything else in the control panel was greyed out.. so after reinstalling a few hundred times...nothing..
cleared the registry, uninstall, reinstall yadda yadda.. nothing....
so i uninstalled the "unimodem5"... (disabling it does nothing...) and that "option" went away..
then reinstall Sb... the software on the site.. the newsest software...and the patch...
i then reinstall the "windows media controllers" and that seems to let the sb diag find the wave, the mixer etc...
so now its up and working! i get my volume control, mixer etc...everything...
UNTIL I REBOOT OR SHUTDOWN
Xp sees my card, but the SB diagnostic gives me "fails" all across the board..
i used direct x diag and it sees my card but not in the "sound" tab....
so what is the conflict that it wont stay in the system after a reboot?
there doesnt seem to be any conflicts, it just seems the software wont stick..
Now this is not just my problem either.. this is all over the boards with stupid answers from stupid peole saying "reinstall and voila"...
well that doesn't work...
so what am i missing?
windows wont let me roll back or remove the complete set of codex and controllers so what to do?
i dont think i should have to reinstall my whole os because of a bug....
there must be an answer....
Lemme know..
in the meantime if i find a solution i wil post it here...
(i've done all the uninstalls even to the point of deleting registry entries so dont bother with that and i have been all over this board for the last two hours... there are no fixes here yet that work so....)
thanks everyone, happy hunting
Stag

No Audio Device Detected (but it shows up correctly in device-manag

Well, I bought a new soundcard, since I was tired of my old integrated one, and wanted good surround-sound. The model is Creative Sound Blaster X-Fi Xtreme Gamer Fatalty, and my old integrated one is a Realtek-HD (doesn't say more than that).
Now to my problem, I removed the drivers from Realtek (even cleaned lots of it from the registry) and put in the new soundcard in a PCI-slot, as it's supposed to be done. I then started the computer, canceled the automatic installation and installed the drivers from the CD I got with the card (this is what it said I should do), now the card shows up in the device-manager as "Creative SB X-Fi" and it tells me it's working fine etc. The Creative-update software also detects it so that I can download the latest drivers.
However, I have no sound, and in the control-panel's "sound & sound devices" it says "No sound device" and I can't do anything. :/ (not sure if this is what it's called in english, I'm using the swedish version of Windows XP Professional), I can select the soundcard in creatives Volume Panel (where it says "select audio device") without any error-messages, but when I double click the application (to change the volume etc.) it says it can't find any supported soundcards.
I tried removing the drivers etc. for the SB-card and installed the Realtek ones again, but it's the same thing there, it shows up in the device manager (under sound - video & gaming-units) but windows still says it can't find an audio-device. My guess is that there's some kind of conflict between the Realtek-integrated card and the new one.
Anyone got any ideas of what to do? :/
Edit: Also, the computer keeps wanting to install the integrated soundcard, but I can't seem to find any way to turn it off in the BIOS :/ (I have an ABIT motherboard, don't know what type, can't seem to find the box for it). The BIOS is called "Phoenix - AwardBIOS v6.00PG"
I have ofcourse tried to fully remove and reinstall the SB-drivers aswell, but no luck there. :/

next time go into control panel click on sounds, click on record, right click any where in the record box and then put check marks in the boxes that say show disabled devices, and show disconnected devices. Those devices disappear when the boxes are not checked making your pc think there is no output sound.

No audio devices detected after upgrading to office 2013

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