Upgrading to Office 2013, have an Outlook Question.

Several years ago, I deployed Office 2007 using the Office Customization Tool. I did that for two main reasons: I didn't want to have to type the product key 25 times and I pre-configured Outlook so that when a user logs on for the first time, Outlook
created a profile for them and was ready to go, without them needing to know anything. Nothing fancy, nice and clean.
I want to do the same thing with Office 2013. But I'm confused on how to get the same results with Outlook.
I could choose to leave the default Outlook Profile alone and everything would work. The problem is that if I do that, then all of my new machines (or freshly reloaded machines) wouldn't have a default profile. I want to be able to keep the default,
working, profile in place if its there, else I want a new profile with proper settings created.
I think the option I want to choose is to "Modify the existing profile", but I'm concerned that by doing so I'll destroy settings that my users are already used to, like rules and additional mailboxes to open. (We have a shared mailbox used by
our SPAM Filter that everyone has access to.)
The idea behind all of this is I'm lazy and I don't want to recreate things that are already working if I don't have to. :)
So, I'm here to ask for help...can someone give me guidance?
Thanks in advance,
PacketLoss

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Similar Messages

HELP! Upgrades to Office 2013 and Outlook has lost almost everything!!!!!

I really messed up. I bought an upgrade to Office 2013 and installed it. I had Office 2010. I thought, wrongly, that Microsoft would set up 2013 to use my email account and import my emails and contacts. The results have been disastrous.
I use a Gmail account and have Outlook connected by IMAP to Gmail. I do not have Exchange or POP3. I have Some but not all, probably not even most, of my old emails. I have a lot of empty folders that used to have emails. My
IMAP account to Gmail did get imported, and it tests OK and I have two test messages that appear to work, but no new emails have come through. I checked, there are plenty of new emails in GMail but they have not come through despite several send/receives.
Nothing. Except the two test emails. I don't get this. Can anyone help?
I also did not get any of my contacts. This really sucks.

Sorry for the inconvenience caused. We'll try to fix the problem.
Where did you store your old emails? Did you store them in a local pst file or on the server? If you store the emails on the server, please log into your web mail and check if you can see your old emails.
In addition, we can try to create a new mail profile in Control Panel and configure your Gmail account in the new mail profile to check the result. For your information:
To create a new profile:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx?CTT=1
Configure Gmail Accounts in Outlook:
http://www.slipstick.com/outlook/sync-outlook/synchronizing-outlook-google-accounts/
Hope this helps.
Regards,
Steve Fan
Forum Support
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Cannot e-mail from Adobe Acrobat 7 since upgrading to Office 2013

I was emailing from Adobe Acrobat 7 just fine until I upgraded to Office 2013. Now I get an error saying I need to set up a Microsoft Outlook profile in Windows and then it will not let me email. This only seems to be happening to my users who have Adobe Acrobat 7. The newer versions work fine. Anybody got any ideas? The only thing I did was go to Start, Default Programs, Set Default Programs, and chose Outlook to set as default. Thanks.

Not sure PDF Maker has anything to do with the problem. It is an issue of AA7 being able to properly communicate with an e-mail client. AA7 uses MAPI to do the communications and it may be that the new Outlook is not using MAPI properly or is using a newer version of MAPI that AA7 fails to communicate with. I know this is not a solution, but may give you some insight into what to look for.

SharePoint Workspace 2010 still installed after upgrade to Office 2013

I'm working on a deployment of Office 2013 in a corporate environment. Using the OCT, I've customized a package which is working well on machines that don't have previous version of Office installed. However, many of the existing machines currently
have Office 2010. After executing the Office 2013 package, we're noticing that while the upgrade works, SharePoint Workspace 2010 and the Office 2010 Tools still exist in the Start -> Programs menu. I also see Office 2010 in Add/Remove programs
(along with the new Office 2013). The OCT is specifically set to uninstall previous editions of Office during the upgrade (which is the default behavior).
I'll seen a couple of other posts like this on the forum, but unfortunately no answers. How can I *completely* uninstall Office 2010 (including SharePoint Workspace 2010 and the Office 2010 tools) during the upgrade to Office 2013? This
corporation doesn't need SharePoint Workspace 2010; my guess is that it was included by default with the Office 2010 package that they rolled out in the past.
Thanks!

Hi,
By default, the uninstall option in Office Customization Tool (OCT) will not remove SharePoint Workspace 2010 as SharePoint Workspace is no longer include in Office 2013.
Try to create a separate Office 2010 .msp file, set Microsoft SharePoint Workspace and Office Tools to "Not Available" and deploy it
prior to the installation of Office 2013.
Or you can do an Uninstall upgrade. Basically, use the /uninstall [ProductID] command-line option to uninstall Office 2010 from the user's computer first and then after that is finished, install Office 2013.
Here is a great example of how to perform an uninstall-upgrade for enterprise deployments :
http://blogs.technet.com/b/odsupport/archive/2011/04/06/how-to-perform-an-uninstall-upgrade-to-office-2010.aspx (Note, the steps are wrriten for Office 2010, but it holds good for Office 2013.)
More reference:
http://technet.microsoft.com/en-us/library/cc178956.aspx#BKMK_uninstall
http://technet.microsoft.com/en-us/library/ff602181.aspx
Hope this helps.
Thanks,
Ethan Hua CHN
Forum Support
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Office 2013 Volume License Activation question

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

Hello,
we have software assurance, so MAK and KMS are available for O2013.
I cannot use KMS server (there are reasons for now). So I have to use MAK. I know that it is possible later on to convert MAK to KMS.
I found topic about ADBA. But missing few points from the description after my 2 questions.
1. Can I use KMS key for use with Volume Activation Tool without actually having KMS installed?
2. at the end it says just 180 days activation. What will happen then?
From:
http://searchenterprisedesktop.techtarget.com/tip/Using-Active-Directory-activation-and-other-new-Office-2013-tools
-------Prior to Office 2013, IT had to rely on Multiple Activation Key (MAK) or Key Management Service (KMS) activation. These processes were generally more complex than ADBA. Little has changed with either MAK or KMS in Office 2013. With ADBA, however,
IT can easily
activate Office 2013 clients through their connections to the domain.
To implement ADBA, administrators must use the Volume Activation Tools utility, which walks them through the setup process. After admins supply the KMS host key, the setup process adds an activation object to the
Active Directory Domain Services. The activation object uses the same Generic Volume Licenses Key (GVLK) and KMS host pair as that for regular KMS activation. When the client joins the domain, the activation object automatically activates the Office installation,
granting a license to the client for 180 days. --------------
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis
Q1) there is a KMShost product key, and there is a KMSclient product key.
The KMShost product key, you install this in your KMShost machine, and the client machines which have the KMSclient product key will contact your KMShost machine for activation.
Volume Licensed products are provided by MSFT with the KMSclient product key already installed. The KMSclient product keys are also publically available in the TechNet library documentation.
VAMT can be used, with or without KMS installed. VAMT is not part of KMS, and, KMS is not part of VAMT.
ADBA is not part of VAMT and VAMT is not part of ADBA.
ADBA can only be used if your AD is at the later version, and, ADBA only works for the latest products like Windows8 and Office2013.
If you have older AD or older products you will still need to have KMS or MAK.
Q2) after 180days, it's the same as KMS - the KMSclient (or ADBA client) will enter "non-genuine" mode if the client has not contacted ADBA object (or KMShost) to renew the activation status.
This wiki article I put together, includes a few helpful links about ADBA and KMS:
http://social.technet.microsoft.com/wiki/contents/articles/22510.volume-activation-kms-mak-adba-avma.aspx
Don
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Windows 8 upgrade and Office 2013

I recently upgraded my laptop to Windows 8.1 and my previously installed office 2013 now no longer works and the product key is invalid! Any suggestions? Have contacted Microsoft
and they haven't been very helpful.
Viv Haig

Hi,
The Activation Wizard will appear if your hard drive has
changed a lot.
Check your product key and retype it. If you are sure that you type it correctly and still can’t activate Office, please do a phone activation in Office. The phone activation process will provide you with the appropriate phone number
to call. Explain to the service (Human being) that you can’t activate your Office.
You can find your local custom support number on the link below:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Thanks,
Melon Chen
Forum Support
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Microsoft Office 2013 - Fix for Outlook's color categories??

I am an Administrative Assistant and handle several people's calendars in my office. Not everyone uses the same colors for their categories.
Since installing Office 2013, I can no longer:
1. Change a color category without completely opening an invite. I can now only do this on
MY calendar from the calendar screen, without opening an invite. I used to be able to left click a meeting from the calendar screens select category and change just one occurrence. Now I get this error message:
"The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart Outlook"
2. Change a color category for a single invite that is part of a series invite. In other words, It's all or nothing. For instance, yellow is our code for a conference call, so if a meeting series is usually a face-to-face meeting, but one day (bad weather,
etc...), we need to make it a dial-in only, I cannot change the color of that one day only.
Any known solution to these issues?

Hi,
Have you tried recreating the mail profile? Some users have a similar issue were able to fix it by recreating a new Outlook mail profile in Control Panel. To create a new mail profile, go to Control Panel > Mail > Show Profiles and then click Add button
to create a new profile. For detailed information, please refer:
http://support.microsoft.com/kb/829918
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

No audio devices detected after upgrading to office 2013

Hey everybody,
I have an employee that has done an upgrade from office 2010 to 2013 and now his Lync will not detect any audio devices. The devices are detected by windows and other programs like Skype and Webex but not Lync.
Things we have tried:
1. Restarting lync and the PC itself
2. Unplugging and replugging the devices.
3. reinstalling all USB drivers
4. Made sure that the Windows audio and windows audio endpoint services were running
5. Updating software
6. turning off the power saving mode on the USB hubs
7. Reinstalling Office
This has been a real annoyance. we are thinking of switching back to 2010 if we cant fix it soon. any thoughts? Any advice would be helpful.
Thanks,
Alex

Hi,
Please try to remove the WiDi software/USB, restart Lync 2013 and then test the issue again.
Please also try to uninstall NVIDIA drivers and then reinstall them.
Here is a similar case below, and there are a lot of settings will cause this issue, you can check with it:
https://social.technet.microsoft.com/Forums/lync/en-US/dc158a4e-faa3-4e28-8dfd-d35e6d929a83/no-audio-device-detected-lync-2013-client
http://blogs.technet.com/b/11/archive/2014/09/23/lync-2013-explained-no-audio-detected.aspx
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Upgraded to Office 2013

I have the BB Z10 and love it. I upgraded my computer to Office 2013 and like another user with the BB9310 am having problems trying ot get the device to sync. According to the response to that forum post was Office 2013 is not support. This is a problem because I cannot downgrade to Office 2010.

Hello,
Unfortunately, a compatibility requirement is not one that can be overcome unless and until the software(s) is/are made compatible. Refer:
http://docs.blackberry.com/en/smartphone_users/deliverables/60798/tom1359418099212.jsp
If you have the adequate version of Link, it is indeed compatible with OL2013. But, if you have a prior version of LINK, then you need to get the more recent so that it is compatible.
Good luck!
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"Combine supported files in Acrobat" right-click funtion is slow or locks up system since upgrade to Office 2013

I have several admins who have for years combined quantities of large Word documents into a single PDF by highlighting them, right-clicking, and selecting "Combine supported files in Acrobat." Until recently, they were all using Office 2010 Pro Plus and a variety of versions of Acrobat - Standard 9, Professional 9, Standard 10. They said it was quick and painless. We've recently deployed Office 2013 Pro Plus, and they are complaining that doing the same thing they've always done is either completing but yeilding only the first document in the resulting PDF or rendering their systems unresponsive. I have reproduced their issues and have found some evidence online of Possible incompatibilities between Office programs and the Adobe Acrobat PDFMaker Office COM Addin add-in, however Adobe's list of Compatible web browsers and PDFMaker applications indicates that Office 2013 supports PDFMaker versions as old as Acrobat 6, and we are not that outdated. Any suggestions? This is crippling their productivity.
Thanks!
Carrie

Only the updated Acrobat XI supports Office 2013. The updates are necessary to address the changes to OFFICE introduced after Acrobat XI was released (OFFICE 2013 is more recent than the original AA XI release). No other versions of Acrobat can be used with OFFICE 2013 other than printing to the Adobe PDF printer.

Different margins in PDF after upgrade to Office 2013

Hi,
I moved from Windows XP and Office 2000 to Windows 7 and Office 2013. In both cases I used Adobe Acrobat 9 Pro (Adobe printer) for creation of PDF from Excel.
Why are PDF files created from Excel 2013 with different margins in comparission with Excel 2000? On preview they looks same on both computers but after printing via same Adobe printer (AA 9 pro) output is slightly different.
Thank you for explanation

One issue might be due to the Acrobat 9.x product family not being coded for support of Office 2013.
As well Acrobat 9's support for Windows 7 was (I've thought) somewhat dicey.
Understandable as the Acrobat 9.x product family was headed for end of life/support when Win 7 came out.
As of June 2013 the Acrobat 9.x product family passed into end of life / end of support.
So, if you are in a contemporary OS and MS Office suite you may want to consider moving into Acrobat XI.
Be well...

Can I sync Office 2013 Home premium Outlook calendar and contacts across all my computers without using Hotmail account

I don't want to use a Hotmail account to do this.
Is it possible?
The licence is for 5 PC's but seems to have no sync ability.

I just went to Windows 8.1 and I purchased Office 365 home premium for 5 PCs or Macs and 5 mobile devices. No where in the page or the "learn more info" did it say it would not sync up with iPhones and iPads. I am concerned I wasted my money because
I truly wanted to have Outlook on my iPhone and Ipad. There is an OWA for iPad and Iphone available but I have deducted that it needs Microsoft Exchange which is not included in the home premium version of office365. I am not sure what good it does to advertise
syncing with mobile devices when it truly will not sync up. Is this True?
For $100/year, you would think exchange could be included so these syncing issues would not be a problem. I do not want to keep up with more email accounts just to make it work with Microsoft.
I am trying to keep things simple. I do use iPhones and Ipads, and based on the advertising for office 365 all my current issues would be seamlessly fixed by going this route. I'm afraid not unless someone can give me the simple solution that does not
require a PHd in computer saavy. I am not a rookie, but after 4 hours of trying everything I know to make it work, I just could not do it through my new office365 software or the apps for Iphone or Ipad. In addition, there were conflicting answers and
responses from Microsoft when I called or chatted with their support people.
BTW, I did download iCloud onto my new laptop and it knew that it was not syncing with Outlook and immediately asked if I wanted to fix. Downloaded the fix, restarted system, and calendar and contacts immediately synced up on my apple devices and my
new computer.
The funny thing is that I still cannot get Office365 to sync with the windows 8.1 calendar or contacts app on the start page using my POP email account that I have had for many years. I also think it needs exchange. Please provide some guidance
here.
I'm trying not to be difficult but am looking for the software to work as advertised so I can stick with all office products. If not, just give me a refund and I will buy a stand alone version for my PC and sync up with Apple apps which work well and
are much less expensive. Thanks for your assistance.

Outlook / Office 2013 PDFMaker is Not working

I cannot activate the PDFmaker in Outlook 2013 (365 Small Business Edition). I have downloaded a trial version of Acrobat XI Pro to make sure I have the latest version of PDFMaker.
I can see the plug-in in the Add-ins Panel. It has a load behaviour of Load at StartUp.... but when i come back to the Add-ins Panel it is still has a status of InActive.
Also, in Word I do not get any extra Ribbon commands (as per Adobe Tutorial.
I am a Win 7 64 bit, using 32 bit Office 365 and have checked that I am loading the 32 bit version of PFFMaker.
Help please. I have spent half a day troubleshooting this issue.
Regards.

No mention of the Acrobat version. You need at AA XI at least and I think the updates are also needed. Otherwise, the upgrade to OFFICE 2013 has just required that you upgrade Acrobat also to be compatible with OFFICE.

Not Read Receipts Since Office 2013 Upgrade

Hi,
We have just upgrade to Office 2013, form Office 2007. and we appear to be having some issues with Read Receipts, if we ask for a read receipt on a mail, as soon as the mail is sent we receive a not read receipt as shown below.
"Your message
To: Ian Hart
Subject: RE: Consignment No.
Sent: 24/04/2015 12:01
was deleted without being read on 24/04/2015 12:01."
I know that the mail are being received as I have sent a test mail from my work outlook 2013, to my own outlook.com and it was received fine although I did receive a not Read receipt on my work outlook.
if we resend a message with read receipts we do not get a not read receipt, could any one make any suggestions
1.) Mail Accounts are Microsoft Exchange
I have looked into this further and the issue seams to be with the Read Receipts.
I have sent an email with a Delivery Receipt and that delivers fine and I get a Receipt
I have sent a mail with only a read receipt and I get a not read receipt as shown in the post.
In not sure if the error is accruing because we are sending to email accounts/ exchanges that have had the read receipt function disabled or if it is a problem full stop.
Best Regards
Mark

Hi Mark,
A read receipt informs you that your message has been opened. However, do not rely solely on these receipts. In Microsoft Outlook, the message recipient has the option to decline to send read receipts. There are other scenarios where read receipts are not
sent, including if the recipient's e-mail program does not support read receipts.
I recommend you refer to the following article to troubleshoot the issue:
Track email with read receipts
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Niko Cheng
TechNet Community Support

HP PhotoSmart Premium C310 - Windows 8 and Office 2013 - Where have the page sizes gone

I have just upgraded to Office 2013 on my windows 8 PC.
Now when I goto print, and click "printer properties" evert drop down is blank, and all the titles are in Chinese. HELP please.
Also the page size options have now lost useful things like A4, Letter etc.
Technet says to upgrade my printer drivers, but I'm on the latest ones, I can't contact support, as It says my printer is no under warranty support any more. I don't have fault with the printes, its with the driver. Please HP help.
I can supply screen shots of the issue, but could not work out how to post them here!
Everything worked O.K. with office 2010.
Thanks

So only print functions and printer-related settings are in another language? Did you use the installation disc that came with the printer or did you download the software from the HP Website?
Here is a video on how to uninstall the HP driver from Windows 8 in case you can not understand the words. And here is a link to the Photosmart Premium C310 Full Feature Software and Drivers for a Windows 8 64-bit PC in United Kingdom. When I went to www.hp.com/support, I selected your country first and then chose the Software and Drivers section after that. You will want to click the "Download" button and follow those instructions. I hope this helps you. Let me know if this provides for you the proper driver.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Upgrading to Office 2013, have an Outlook Question.

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