No cellular service at all in Long Beach CA (on mulitple phones), wrong year and time, and no way to contact customer service
Multiple phones (iphone 5s) are not receiving a cellular signal so I can't search internet, make calls or messages. Is service out in my area? It would be great if Verizon would send an email to customers when this happens, and to provide a phone number and internet/chat option. I hoped to get hints and information on the status. I've turned off the phone multiple times, and even driven many miles away w/ no luck connecting.
Merk1234
We definitely want to make sure you get the service you need! Sorry to hear you're running into this trouble. Which zip code are you in? Is this happening on mulitiple iPhones or different make/models? Which model iPhone are you working with? Please give this a try and let us know about any change: http://vz.to/1igvSeM
RuthW_VZW
Follow us on twitter @VZWSupport
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My iphone 5 seems to be stuck in the horizontal view when I'm in the message mode. In all other views I can turn the phone 90 degrees and horizontal to vertical works fine. Not sure what the problem is.
I found a solution!
Perhaps this is just temporary, but I have my display up and working again.
Although the symptoms are different were a bit different, the solution here worked:
http://apple.stackexchange.com/questions/120259/grey-screen-after-login-blue-scr een-of-death-from-cmdr
As I was able to connect to my HD via an external monitor, in the finder, I went to:
1. Macintosh HD --> System --> Library --> Extensions
2. From there I moved all of the files that started with ADM and ATI (19 in total for me) to a folder on my desktop. (You will need to enter your admin password for this)
3. Next was a restart.
4. Then my display started working again.
5. After that, I transferred the files back into my Extensions folder.
6. I then did another restart with my fingers crossed and breath held. It worked.
Also... During the last few days of trying to find a fix, I restored a Mavericks backup to my computer away from Yosemite.
I'm very sure this problem occurred when I put my MBP to sleep, disconnected the power in its sleep, while something was connected to a USB port and unplugging the USB device (for me an iPhone charger) while the MBP was closed.
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Need a way to contact customer service abroad!
"I NEED TO CONTACT VERIZON BY EMAIL
Esta pergunta não foi respondida.
e.mehta011 11/03/2014 04:47
I'm abroad in another country right now and have a question about my bill, but do not have international phone access and live chat is not working for me. Any possible way to email someone from Verizon directly for help?"
Hello,
I'm having the same issue and am beyond frustrated. As I'm being threatened with loss of phone number, fees, credit reporting, etc. all I need as an explanation of why I owe money when I was assumed to have a zero account balance and have been on a vacation suspension for months while in Brazil... I amazed at the amount of time it has taken, with zero success, to get in ANY sort of contact or find ANY detailed explanation of charges.
- The Verizon site will not switch from Spanish langauage to English (ironic considering I'm in Brazil and the language is Portguese).
- I cannot view my bill or explanation of charges. Says;
"The System is Currently Unavailable, Sorry for the Inconvenience"
- The Live Chat feature does not work.
- I've tried responding to emails from Verizon three separate times to no avail.
Honestly, it's $85.00. I just need to see why I owe it before I pay because I'm confused and had thought for well over a month or two I was at $0 until finally an email almost 2 months after my service was suspended saying (which I didn't bother to open, heading just said 'bill now available online' which I assumed was for a $0 balance since I paid my last bill months prior) Not until April 11th did I receive a warning about a past due balance, again from months prior. Why did it take so long to notify me?
I would like an explanation of my bill and charges so I can pay or not pay my past due balance as well as to why it took so long to know about it and why I am not able to use any useful tools on the Verizon website or contact customer service in ANY fashion to try an resolve this issue (which I've been attempting to resolve now for over two weeks). I also do not feel any late charges should be applied given my failed attempts to contact Verizon before a $5 increase in balance.
Here is my email from April 12th:
"Hello,
I'm very confused. As far as I'm concerned I had paid my balance and am not being charged for service while I am here in Brazil. I am on a vacation suspension. I have tried to log on but when attempting to view my bill, it says "the system is currently unavailable." When I can verify the charges, the bill will be paid immediately.
Best,
Dylan Bolling"
Thank you for your time and consideration; take care!
Best,
Dylan BollingHey there, Brewcity04! Sounds like you've really been having difficulty reaching us to resolve how your info is displayed via My Verizon. Although I regret that, I'm here to help! We'll need to communicate with you privately, so I'll need you to follow my handle (DionM_VZW). The instructions for that are at this link: http://vz.to/1gBiqkv. I've already sent my follow request to you!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
Duplicate post - please visit:
https://community.verizonwireless.com/thread/809565
Message was edited by: Admin Moderatoryes, I have indeed spoken with 28 different customer service rep.s, today is the 29th. and yes, i do not agree with the answer i am getting. I purchased a new phone in september, it is not functioning, and has not been, "fatal error" per tech support. they have finally sent me a replacement phone, and i received it a day and a half after it was "guaranteed" to arrive. the replacement phone is refurbished, i paid for a new phone, i would simply like to have a new phone to replace it. or a refund to equal the difference in price btw purchasing a new phone vs. used.. i do not think i am being unreasonable, however, there are many people who read and reread policies on the phone. there is no way to contact the same rep. twice, so that one does not have to explain themselves again. no way to email anyone. the worst customer service i have ever dealt with ever.
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Is there any way to contact customer support without having to pay for this service?
I'm having trouble installing the latest update of the OS on my MacBook Pro, and after trying a couple of things, I just wanted to get in touch with a customer service representative to help me out with the issue. Turns out that my "support coverage" has expired, so what now? The fact that there is an expiration date on "customer service" baffles me... But yeah, thats the problem I'm having. Any ideas?
The specific issue I am having is as follows:
- I see the availavle OS update on the App Store Icon, so I open it to get started.
- It asks me to restart the computer, so I click OK and it reboots.
- Once rebooted, I log back into my account, and notice that the update still has not been applied.
- I check the OS version and confirm that there has been no change.
- Try to update again, and the problem persists.
For some reason I cannot update to the latest OS version.The fact that there is an expiration date on "customer service" baffles me...
Why? It's called a warranty, and yours expired. What's hard about that to understand? -
in ios6 i would connect my iphone to itunes via cable and then transfer pdf files straight to my phone. this was quick and easy as i use a lot of different pdf files to presnet to clients.
This function is now replaced by the much older format which only allows you to sync books from you have bought using itunes!
The alternative is to email myself the files but often they are over 100-200mb and can take a long time for what was a much simpler method of plug in and drag file over
Any soloutions would be much appreciated!If you are using OS Mavericks and iOS7 then they have changed what was once an easy operation.
Now you have to open iBooks in OSX on your Mac/laptop and add the PDF to the library (iBooks>Window>Library) by dragging the PDF there. Now when you go to iTunes you will see the PDF in Books after selecting your device. Perform a sync and it now appears in your iBooks app.
Dont know why they had to make it so difficult.
Rob -
I am writing this question on my old MacBook.
Since it's Friday night, I can't reach customer support by phone.
Just want to send some email to them.
This is really upsetting and disappointing.
Thank you in advance for your helpsTry leaving the password field empty and hitting enter.
If that doesn't work you can reset the password:
http://reviews.cnet.com/8301-13727_7-20087723-263/how-to-run-the-password-reset- utility-in-os-x-10.7-lion/ -
How to turn off all cellular service (not just data) without airplane mode?
Hi,
I work in a lab where cell service is minimal. In iOS8, can we turn off all cellular service (not just cellular data) without using airplane mode? It would also be helpful to be able to keep GPS on with all cell service turned off when hiking.
Thanks,
Mattmatt100psi wrote:
Hi,
I work in a lab where cell service is minimal. In iOS8, can we turn off all cellular service (not just cellular data) without using airplane mode? It would also be helpful to be able to keep GPS on with all cell service turned off when hiking.
Thanks,
Matt
Unfortunately, no. To turn off cellular service, requires the device to be put into Airplane Mode, which also turns off the GPS receiver. -
i have a new iphone 5c replacing my iphone 4s. I backed up my 4s info on iCloud and then activated the new phone and downloaded from iclould. I then erased all info on my old 4s. However, I still can't get cellular service on my new phone. help!
Keep powering your phone off and back on, it can take up to 2 hours for a normal service provider to finalize the activation process. When you got your new iPhone (congrats by the way) you should have received a little bubble that appeared that told you when the phone was activated, did you see that?
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After updating to iOS 8.3, my iPhone 5 no longer can connect to cellular service
After updating my iPhone 5 this morning to iOS 8.3, I am no longer able to get service. Upon rebooting the phone, or removing and replacing the SIM, it connects for about 30 seconds, then drops the network connectivity and is constantly 'Searching...', never finding service. I restored from my backup from the previous night before the upgrade, but that doesn't reset it back to iOS 8.2.
I've contacted my service provider, but it doesn't seem to be on their end.
What are my options here?This is strange because my wife's iPhone 5c did the exact same thing. In one day it was 536MB. The other weird thing is that this happened while the iPhone was not being used. She was at work during this time and her iPhone was off and in the back room. I did call AT&T to ask them about it and they didn't know what happened either. The most they did was to put a note on the account that if we go over our data limit that they will credit it back this month. I've been checking every couple of days and it hasn't happened again. I'm glad I'm not the only one but I wish that there was an explanation.
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Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck -
I bought a pdf book last year and had no problem reading it for a few months then all of a sudden I could no longer open it and to this day. Any other pdf download off internet I can still open and read, except for that particular book. Operating system is Windows 7 Home Premium, Adobe Reader XI 11.0.07. When trying to open file I get msg "You did'nt login or your session has expired. Please log in to read this document for the first time". (Like I said I have read it before). So I log in but that prompts me to give the name of the file I want to export or convert to Word or something else, which is not what I want to do of course. I have not purchased any service from Adobe or Acrobat as I only need to read. Thanks for your help..
Thank you for your reply. Operating system is Windows 7 Home Premium, Adobe Reader XI 11.0.07. When trying to open file I get msg "You did'nt login or your session has expired. Please log in to read this document for the first time". (Like I said I have read it before). So I log in but that prompts me to give the name of the file I want to export or convert to Word or something else, which is not what I want to do of course. I have not purchased any service from Adobe or Acrobat as I only need to read. Thanks for your help.
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