No email option

Heya everyone,
this is a really long story, but basically I had a pay as you go number ported over to my new contract, which for some reason suspended all my blackberry services, including the access to my hotmail account. Not realising what had happened, I did a factory setting restore and upon turning on, the blackberry had no option whatsoever to add a hotmail account, and I'd lost most of my service books. I've been to my service provider, and three times they've said they'll send me all my service books and I haven't recieved them.
Is there any way I can add whatever service book would allow me to add my hotmail account to the blackberry manually? I need to be able to get to my emails at all times, it's the only reason I got a blackberry. I just updated with the desktop software, but there's still no option to add a hotmail.
Thanks.

Hi and Welcome to the Forums!
No...your problem isn't the SB's. It's the BIS account itself. If you are on the same carrier as before, they need to migrate your BIS account to your new contract. If you have changed carriers, then your old carrier needs to delete your BIS account so that your new carrier can create one for you. If your new contract does not have BB services, then they need to be enabled. In any event, all of your resolution steps start and end with your carrier.
But, for grins, try the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you do need to go see your carrier(s).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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