No IBase/Component transferred in SLFN from a satellite system to Solman
Dear all,
We have Solution Manager 4.0 with SPS18 with working ChaRM and Service desk.
I have the following problem : a support message (created from the menu Help->Create Support Message in a satellite system) arrives to Solman, but the fields Ibase and Component are filled by zeros and are inactive so I canu2019t change them manually.
The question is: are these values transferred from the satellite system to SolMan or not?
I have debuged the program calling under Help->Create Support Message and have not found such functionality.
From the other hand, all forum messages implicitely imply this.
Due to technical reasons I canu2019t use notif_create transaction, where there are Ibase and component fields.
From the SolMan configuration side everything is OK:
System landscape is correct, Ibase and components are generated and active, they have the correct external names. The functionality of ChaRM that utilises Ibase and components is working well, so I donu2019t see any problems from this side. OSS 449330 (delete the record from BCOS_CUST table with the value u201CTST_CUSu201D in Application field ) is not the case.
Please advice.
Hi,
In this case, could you please kindly verify the points mentioned in this note has been verified ?
note #824640
Hope this helps.
Cheers
SH
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http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
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The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
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Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
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Thanks,
VikasIbase can be defined as the way SAP differentiates in a multiple system (APO, CRM, ECC) environment, the corresponding environment.
The values corresponding to IBase can be obtained via IB51,52 and 53 tcodes.
Can the value for IBase obtained via SMSY t code also?
No
What does component and Product ID signify?
Product ID is not mandatory. I actually hide it in the CRMD_ORDER screen.
Where can we get values for Component and Product ID?
Is Product ID the same as value we get from menu Option System->Status->Installation Number
Component - IB52 as you already mentioned
Product ID - in a customizing table, I've seen it once but can't remember where honestly. As stated, I don't bother with the field
Is it necessary to provide all 3 values (i.e. IBase, Component , Product ID) while creating change request?
The iBase and component are mandatory, odd thing is if you enter the component without entering 1 in the iBase, SolMan will fill the 1 in for you.
If Not, how will SolMan identify which system the change should point to?
By the logical components assigned to your maintenance project. You can actually have transports for more than one production assigned to your change document. For instance you could have a BI and ECC transport assigned to the sane change document. Your tak list will have the dev, testing and production systems for each logical component assigned.
Or only value for Ibase is enough?
I was having this discussion with someone the other day. Since the logical components assigned to the mianteance project really determines what systems you can create transports for, what is the value of the component field? Best I could determine was when you use the Logon on to System action, it points to the one listed in the component field only. other than that, I'm not sure. -
Ibase Component to find associated Product id
Hello SAP Gurus,
For a given Ibase Component i need to find the Object id(Product id) as seen on IB53 transaction, i know that i can use the FM CRM_IBASE_COMP_GET_DETAIL for the same but i need to know the direct table relationship for the same.
Help will be really appreciated
Thanks in advaceHi Bhavpreet,
I understand that you want to get the Product ID from a given Instance number of an IBase Component. The Master table of the IBase Components is IBIN. Using the given Component Instance number as Input to table IBIN we get the field OBJNR from this table. Now OBJNR is a CHAR22 Guid. We need to convert this to RAW16 format. GUID_CONVERT is what we used earlier, however now its obsolete so I would suggest that you use the CLASS cl_ibase_service and static method cl_convert_guid_22_16 to get a RAW16 GUID.
You can then use this RAW16 GUID to pass to table field COMM_PRODUCT-PRODUCT_GUID and get the field PRODUCT_ID which is what you need. I have a written a small piece of code to help you understand this.Please let me know in case you need more details on this.
Thanks
Sumit
REPORT zrandom_test.
PARAMETERS : p_inst TYPE ibin-instance.
DATA: gv_objnr22 TYPE ibin-objnr,
gv_guid16 TYPE comt_product_guid,
gv_objid TYPE comt_product_id.
START-OF-SELECTION.
CLEAR gv_objnr22.
SELECT SINGLE objnr FROM ibin INTO gv_objnr22 WHERE instance = p_inst.
CLEAR gv_guid16.
gv_guid16 = cl_ibase_service=>cl_convert_guid_22_16( gv_objnr22 ).
CLEAR gv_objid.
SELECT SINGLE product_id FROM comm_product INTO gv_objid WHERE product_guid = gv_guid16.
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ChaRM Copy Control for Ibase component
Hi Team,
I have created ZDCR which is copy of SDCR. And i have created ZDHF which is copy of SDHF. I have created the ZDHF as a subsequent document from ZDCR. While ZDHF is created, the Ibase component is not getting copied from ZDCR.
How to copy the ibase component from ZDCR to ZDHF?
Thank you for the input.
Regards
KumarHi
you need to maintain the settings
goto spro change request management->extended configuration->copy control
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here choose your entries and check the IBASE column.
this shd solv u prb
Regards
Prakhar -
Hi,
Can anyone tell me the table where the IBase Component is Stored?Howz it related to the Support Desk Message through Tables?
Thanks in advance,
Sivagami.RHey Sivagami,
Here is the relation between Support Msg and Ibase component....
Every Support Msg has something called as GUID which uniquely identfies a Suppport Msg...
We can get this GUID from Table crmd_orderadm_h....Just pass the request id.....
Now pass this guid to FM CRM_REFOBJ_READ_OW to get ibase and ibase component....
Reward for usefull answer,,,,
Regards,
Anand...
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