No incoming email second day running - is this a b...

This is now the second day I am not getting email into my account.  I can however send email.  Talking to customer service yesterday the problem has now been raised to beyond level 2; both assistants checked my computer settings with Go To Assist without finding anything untoward.  I access my BT email through web-based servers only and do not use Outlook.  I am still on the BT Yahoo Mail service for my normal email and a new sub account I have been obliged to set up. Something appears to have gone seriously wrong - whether with the migration or not is unclear.  
Worse still, my wife is experiencing exactly the same problem.
What is going on?

Its rare according to their agents!
It happens when they mark your account for migration
But of course they don't tell you this, make fatuous comments when you speak to their agents who get you to send emails to tour self and then send emails to the affected account and then say
Its being escalated to 2nd level technical support, which must be a euphemism for dumped in the trash can and forgotten about and then it will all sort itself out
BT setting low standards and not even achieving those

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