No longer able to connect and use internet on any wireless network after upgrading to iOS 6
Everything worked great for the first few hours. But now whenever I connect to ANY wireless network on my iPad, it connects fine.. When I do anything that involves internet, the wifi logo goes away, and a screen pops up (as if you're using a hotel wireless network) and says "apple - page not found" at the top, and is an apple.com page. Even though there is no wireless symbol in the upper left corner, I can go to all of the links and everything, but outside of this one window the internet no longer works.
I have NEVER seen anything like this before.
I didn't do anything abnormal that would have caused this.
Thank you.
Hi there KAP1973,
You may find the information in the article below helpful.
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
-Griff W.
Similar Messages
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Why has my ipad lost connectivity to the AT&T cellular data network after upgrading to iOS 8.1.2? My iPad is model #MD367LL/A, 32 GB WIFI + Cellular, about 2-1/2 years old. It;s been working perfectly up until now. I have no problem on my home WIFI, or through personal hotspot working through my iPhone 5.
I have worked with AT&T, replaced the SIM card with a new one, and done a backup/restore to factory settings, all with the same result that when I turn Cellular
Data on, with or without Enable LTE, it goes into "searching" mode, or reports "no service". My iPhone 5 works perfectly on iOS 8.1.2, on Cellular. I've browsed the blogs and have tried Apple's suggested fix, all to no result.
Oddly enough, every once in a while I do get connected to the network for a short ime (minutes), but it always returns to "searching".
I've filed a report with Apple, along with a request that they contact me, but no results yet.
Help? (and thank you).Hello razmee209. Thank you for your response. I spent the better part of yesterday working with Apple Support. They tried their best, to include backing up photos to my HP laptop, backing up the iPad to iCloud, then resetting the iPad in total. Same problem. I restored from the cloud to recover my apps, same problem.
AT&T installed a new sim card - same problem. I spent time with AT&T Support yesterday, too. In both cases, (Apple and AT&T) the support techs who worked with me were extremely polite, courteous and helpful to the best of their abilities, but I think the problem lies deeper, and nobody at Apple is admitting they have a problem with iOS 8, that I'm aware of.
I didn't have this issue before I upgraded to iOS 8.1.2.
Everything else with the iPad works fine: WIFI, Personal Hotspot, email, all my apps, etc.
In browsing the web for this issue I see that many other folks have the same problem. I filed a report with Apple this morning, requesting that they contact me, but no word yet. I was going to go to iPhone 6, and had been considering the iPad Air 2, but I see reports of this problem with those units as well.
At this point I don't think I'll be spending any more money with Apple, at least not till this issue is resolved.
Thanks again for your response and suggestions. -
After updating to 10.7.3 I am no longer able to connect to the internet.
Updated to 10.7.3 this morning on my Macbook Air (Oct. 2010 model). After restarting, I am no longer able to connect to the internet. I can connect to the router, and pull a valid IP address (sometimes - other times I get an automatic private IP), but I am unable to get to any websites, check email, etc. I am able to ping websites AND visit websites using their IP addresses, but not using their DNS names.
I called Applecare this morning, and the tech walked me through some troubleshooting steps, including:
Rebooting into Repair partition to check connectivity there (same issues, no change)
Deleting and recreating various config files (Networkinterfaces.plist, preferences.plist and com.apple.airport.preferences.plist) (no change)
I've also tried reinstalling the update (both delta and combo), repairing disk permissions and rebooting into safe mode, nether of which has solved the issue.
Also on the network are (Mini, not updated to 10.7.3), a PC, my iPhone and an Apple TV, all of which aren't experiencing any issues. Any ideas?
Thanks.Here is something to try. Boot into the Recovery HD by holding
down Command+R when booting. Select the get help online option.
It initially opens Safari with a local web page, but you can use
the bookmarks on the bookmark bar or even enter a website.
Many extensions may not be available but it could tell you if
it is your Lion install that is a problem or perhaps a hardware
problem.
If you can browse around in this mode, then it could eliminate
any possible hardware issues. If you still have problems, then
the issue could possibly be hardware/driver related.
Give it a shot and see what happens. -
I get an "unable to connect" message yet I can connect and use Internet Explorer with no problem. I tried updating to Firefox4 and still get the same message. What do I do?
JungleTaxi Cabbie wrote:
Csound1: iCloud: Configuring Mail with Mac OS X v10.6 or iOS 4
Enter your Incoming Mail Server, User Name, and Password using the following settings:
Incoming Mail Server: mail.me.com
User Name: Your iCloud email address (excluding @me.com)
Password: Your password
Last Modified: Jun 27, 2013
Maybe you should test these things before calling people out, because these settings do function perfectly well.
iCloud is not supported on Snow Leopard or lower, why bother to mention it?
The OP has an iCloud account, and that can not be opened without Lion or Mountain Lion (on a Mac), IOS5 or 6 (on an iPhone/iPad)
The document I linked to is Apples documentation for iCloud on current devices,I don't care whether you believe that you know better than they do, but it will affect the people who follow your advice as it won't work
JungleTaxi Cabbie wrote:
Also, if you're not running Lion or Mountain Lion, there is no "Mail, Contacts & Calendars" prefpane.
I never said that there was, perhaps you imagined it. -
after upgrading to ios 8.1.1 my ipad 4 camera doesnt work i just got blank screen, but i still can use it for facetime, i supposed after upgrading to ios 8.1.2 it will fix but it doesnt work. i cannot restore to ios 7. hopefully, any suggestion to correct it? thank you
Hello pichastos,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your camera is displaying a black screen, please follow the information outlined below.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H. -
On iOS 6.1.3 this can be done without any problem. I have an iPhone 4 that was working perfectly for this function using iOS 6.1.3. After upgraded to iOS 7 / 7.0.2, the iPhone does not show any error on the screen.
This is a user-to-user forum: you aren't talking to Apple here.
I do sympathize with your situation: you are among many for whom upgrading is impracticable, but who are dependent on MobileMe facilities which will be withdrawn next June.
As you say, you will need 10.7.2 to access iCloud on a Mac, and iOS5 for mobile devices.
I can't offer you any easy solutions, but this list may at least clarify the exact situation for you:
Your email, calendars, contacts and bookmarks, and 'Find my iPhone' will be migrated to iCloud.
Your iDisk, together with website hosting and Gallery. will continue to work as before until next June.
You will be able to access email, calendar and contacts on the iCloud website at http://icloud.com provided your browser is reasonably up-to-date.
You will not be able to sync contacts or bookmarks from a pre-Lion Mac.
You will be able to enter the server settings for email manually in the Mail application and access your email.
You will not be able to sync your calendars directly.
Some people have been able to set up calendar syncing by using the method detailed here - this is an unsupported hack and may not be reliable, and may stop working at some future point. BusyCal is an iCal-like calendar application with extra facilities: it can sync with the iCloud Calendar while running on Leopard, Snow Leopard or Lion.
There appears to be no method of syncing contacts (though Address Book on a Mac can be synced with Google or Yahoo address books - I don't know how reliable this is). -
Can't connect to any wireless network after waking from sleep
I have a Netgear wgr814 wireless router and a Powerbook 12" 867mhz. A few months ago, every once in a while when the PB awoke from sleep, it would not be able to connect to any wireless networks. My network showed in the airport menu, but the computer would not connect to it. I believe that the network settings show a self assigned IP of 169.x.x.x. Usually I can see 4 networks in the airport menu, but when it gets in this state only mine shows. Nothing I did on the computer side could make the computer reconnect: renew dhcp, restart, reseat airport card, etc.
After trial and error I found that if I restarted my router, the pb would reconnect and all would be well. The problem occurred about once a week for a while. Since resetting the router fixed the problem I thought that it may be my router so I updated the firmware. After doing so, the problem didn't occur for about a month, but now it happens at least once per day. Resetting the router always fixes the problem. I don't have to do anything to the PB. Once the router comes back up the PB obtains its IP and is happy again.
I'll mention that a Dell Laptop on the same network never has any issues and when the PB loses connection the Dell is always fine.
What could be doing this? My PB is over 3 years old, so is the airport card starting to die? That's the only thing I can think of.hi there
alright.... I tried a bunch of things and I'm not exctly sure what I did that did the trick, but I got the problem solved. I turned off the WPA encryption on the AP. Then I turned it back on with a different password.
I wonder if the first password I had was too short and that was some how causing confusion. -
HT201269 cannot use iphone 4 as personnal hotsport after upgraded to ios 6
After upgraded to ios 6, I cannot use my iphone 4 as personnal hotsport for my ipad.
Verify that your carrier supports Personal Hotspot for your device and that you have Personal Hotspot enabled on your cellular plan:
From Here > http://support.apple.com/kb/HT3574
Personal Hot spot
iOS System Requirements > http://support.apple.com/kb/HT3574
Understanding > http://support.apple.com/kb/HT4517
Trouble Shooting > http://support.apple.com/kb/TS2756 -
Trouble with internet connection when using extreme to join wireless network
I have an airport extreme that I want to use as an ethernet hub. I have successfully connected it to my wireless modem, and I have a solid green light; however, when I connected the ethernet to my tv/computer/anything there is no internet connection. I tried powering down everything in order and rebooting as appropriate modem then router then computer, but still not internet connection. Any suggestions.
The AirPort Extreme does not provide any routing functions when it is configured to "join a wireless network", so the Ethernet ports are not active in this type of setup. The only thing that really functions is the USB port, which could be used for a remote printer or hard drive.
If you have another Apple "n" wireless router acting as your main base station, you can configure the AirPort Extreme to "extend a wireless network". The Ethernet ports are enabled in this type of setup....and the Extreme will provide more wireless coverage in the area where it is located. -
TS1398 Niether my iPhone 4s or my new iPad will connect to the internet on any wifi network.
I have restored them both to factory settings and the problem persists, any ideas?
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Two weeks ago I got an iPhone 4s and an iPhone 5 from a local carrier in central and eastern Kentucky called Appalachian Wireless. We had our numbers ported with AT&T. My iPhone 4s can use imessage/facetime but my wife's iPhone 5 can not. It just says waiting for activation and after several hours it will then say activation unsuccessful please turn imessage/facetime off and back on to activate. When we got the iPhones my carrier said it could take 30 days to activate due to our numbers being ported. My 4s took less than 3 hours to activate imessage/facetime but my wife's 5 still hasn't activated. A few days ago we went back to our carrier to get a problem fixed with our regular text messaging and we informed of our problem with imessage/facetime and they told us the most it has taken to activate was 2 days. I know I can use an apple id/e-mail to use imessage/facetime but I want her number to show up. Also neither iPhone will remember our wireless network. Every time we leave our house and come back we have to go to settings and choose our network. Is there a way I can fix these problems and have her imessage/facetime activated and use her phone number and have our iPhones remember our wireless network?
As these are user to user support forums, there will be no official response from Apple posted here.
Basic forum ettiquette is search before posting, so why post again if you've already searched? Seems rather unintelligent. -
Can't connect to DET NSW wireless network after upgrading to mountain lion 10.8.2
Unable connect to DET(DER) NSW wirless network at school.
able to connect to wired network.
Takes too long to print wirless HP laser jet CP 1025See http://applehelpwriter.com/2012/08/07/problems-with-wifi-safari-and-mountain-lio n/
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Internet conection (3G) not working after upgrading to iOS 6.0.1
After upgrading my iPhone 3GS to iOS 6.0.1 my internet connection stopped working, not even the 'edge' signal is working. Can I downgrade to iOS 6.0 in iTunes? If I restore the iPhone in iTunes it will go to the older version of iOS (factory default)?
We're all users like yourself.
If you want to talk to someone at Apple, go to an Apple store or call 800-My-Apple.
Have you tried Settings > General > Reset > Reset Network Settings?
What about basic troubleshooting from the User's Guide which is reset, restart, restore (first from backup then as new)?
Consider 6.0.1 has been out for several weeks, it's highly unlikely the issue is with 6.0.1 and more likely it is the device, the SIM, the carrier, or the network. -
Unable to connect to the itunes store on my laptop after upgrading to ios 7.
I have Windows XP - Service Pack 2 and after upgrading my itunes to ios 7, I am unable to connect to the itunes store. Every time I click on the itunes store I receive a message that says "itunes could not connect to the itunes store. An unknown error has occurred (0x80092013). Make sure your network connection is active and try again." Every other device in my house is hooked up to the internet and I am having no problem browsing the internet on this computer. I tried completely uninstalling all itunes and apple software from my computer and re-installing it and nothing has helped. Any advice?
Hey HeatherBanker!
Here is an article that will help you troubleshoot this issue with your connection to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
Can't connect to 802.1x wireless network after upgrading
I have a year-old iPod Touch that I recently upgraded to iOS 6. I have no problems connecting to my home network, but since upgrading, I haven't been able to connect to the 802.1x wireless network at my job. When I try to connect, I get a spinning circle, but no actual connection. If I do nothing, it never times out, just keeps spinning.
I've tried resetting the network settings. I am able to login and accept the certificate, but I never get an IP address. I have access to the logs, so I checked and I'm authenticating successfully. I had no problems whatsoever prior to upgrading to 6.01, and I have no trouble accessing the network with other devices, including my MacBook Pro and MacBook Air.If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar
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