No phone line for 3 weeks, and no idea what is hap...

I reported a fault with our phone on 28Oct. The BT engineer came on 31Oct, at which point the phone was completely dead, and he said the wiring in our house was ok, the fault was in the line outside our house in the pavement in front of the house. The wire was worn away and needed replacing. The road diggers came 7Nov and dug a trench on the pavement in front of the house and showed me the wires, which were almost raw. They placed the wires in a tube, and re- tarmac'd the pavement, leaving the ends open. We then had to wait for the BT engineer to come back and replace the wires between the two holes. On 11Nov, the road men came back and poured cement into one hole. At this point we lost broadband connections to the house. I rang BT broadband to register the bt hub was flashing a red 'b'...they said they couldn't find a circuit to the house. The BT engineer arrived 2pm and said he couldn't replace the wiring 'cos cement had been poured into one of the holes before he'd replaced the wires, and the hole needed to be re-dug. He said the cement had probably caused the broadband line to go down. He rang in and registered all this. Nothing happened 12 and 13th. I rang BT 13th evening and was told the road diggers would come 14th and the BT engineer would come 14th and it would be all fixed today. No one came today. At 6pm BT rang and said the problem will be fixed tmrw. At 7pm BT rang and said as the road had been dug up today the cabling would be completed tmrw. I said NO ONE has dug up the road. They said it's all being done at the exchange and once they have replaced the joints and cables at the exchange tmrw it will be fixed. How can replacing the cables at the exchange fix the wires outside our house?? I have asked this question, but the Indian lady on the phone said it will all work tmrw. She is just reading a script.... I don't know who to talk to because I can't understand how it will all work miraculously tmrw. We have had no phone line since 28oct and no broadband since 11nov. Can someone please please tell me what is happening, because every time I ring I talk to someone in India who has no idea.

Hi Sfowler,
Welcome to the Forum and thanks for posting. If this sin't sorted on Monday drop me an email with the details and I'll chase it for you. You'll get the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hello All, I am posting this on behalf of my father.
Problem
Phone line has not worked for a week; BT broadband works. Context: he lives along a country lane, nearly all his neighbours are experiencing problems with their phone line, broadband or both. Becoming urgent? One of his neighbour's husband died this week and she has had no phone line to organise the funeral. She now has a mobile phone which she can hardly use, she is very elderly. That example was to illustrate that inaction can really affect people.
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Hi Illogan,
Sorry about the trouble here.
I'll be happy to have a look into this for you and try and get the line up and going again.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
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