"No transaction type is available for creating a transaction" service order
Hi all,
I am new in IC .
I try to create service order or service ticket for incoming calls
We are using CRM 7.0
After I confirm the account I try to create service order
But no screen displayed and error "No transaction type is available for creating a transaction" occurs
in customizing there is a transaction type SRVO, also I copied it to ZRVO
But here how can I define that this transaction type is assigned to this application??
Please reply in detail steps.
Thank you.
Hi Rupesh,
Thanks for your reply..
I made a lot of controls but I can't find where I am wrong..
My senario is, taking phones, create interaction record and create order for further investigation.
I copied IC_AGENT role.
I copied transaction type 0010 to Z010
I create business transaction named ZBTP for transaction type Z010
I made Define Transaction Types for Navigation for Z010
Then Define Business Role -> Assign Function Profiles
Here I assign my business transaction ZBTP to IC_BT function profile
But when I connect tot the system with user having this business role
I can create interaction record with type Z010, it is ok.
When I press Service Order it gives this error.
Work center id for Service order is : IC_UIU_SVO
I copied my business role from IC_AGENT, and here this work center id was not active
In my business role I made it active. Is this work center can't used in IC senario
Also how can I understand which transaction type is needed for it??
If I know which transaction type is needed to create service order or service ticket under IC, then I will control it of course..
I also copied transaction type TSVO(service IC) to ZSVO and do the above things for this type too..
But nothing changed..
Please help !!
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