Noise Margin reset. Been good all year. Now noise ...

ADSL line status Connection Information
Line state Connected Connection time 0 days, 00:16:46
Downstream 15,636 Kbps
Upstream 1,103 Kbps
ADSL Settings
VPI/VCI 0/38 Type
PPPoA Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 3.5 dB / 6.4 dB
Line attenuation (Down/Up) 33.0 dB / 14.9 dB
Output power (Down/Up) 24.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 25671 / 0
HEC Errors (Down/Up) 6996 / 0
Error Seconds (Local/Remote) 1001 / 0
Last December (i think) i had a new phone line put in that solved crackles on the phone line and more than doubled the BB speed. ~13Mbps Down 0.9 Mbps Up. Also had the Mods rset my Noise Margin. Has been pretty good all year.
Last few weeks it's been fine during the day (as far as i can tel when i'm not at work) but the speed takes a big down turn late at night (when i'm home) and sometimes in the morning. Looking at the stats i've noticed the Noise Margin Down can be less than one and this morning was 0.1 - hence i had to restart the hub to get a useable connection. I have been checking and the hub can maintain a connection at 13 Mbps for 7-10 days without it restarting itself, then sometimes it's 24-48 hours before it restarts itself.
The hub reports it's gettings 13 Mbps but the actual useage gets tediously slow when the NM drops. Usually a restart seems to reset the hub back to full performance.
BT Performance Test reports today
Download 12.98 Mbps
Upload 0.91 Mbps
Ping 37.13 ms
SpeedTest.net reports today
Download 11.46 Mbps
0.90 Mbps
Ping 23 ms
So i'm happy i'm getting the speed ok but i'm wondering why the Noise margin keeps diving like this?
Solved!
Go to Solution.

Found my previous thread from earlier in the year
http://community.bt.com/t5/BB-Speed-Connection-Issues/Banded-Profile-after-BT-repair/td-p/696634/pag...
Connection was ok very slow this morning but Hub rebooted not long ago...
BT Performance Test now reports i am getting 3.87 Mbps DS, 0.9 Mbps US, Ping 35.13
Downloads start fast then the speed drops rapidly and then it's all over the place up and down, stalling, racing, stopping and crawling....
Stats Last Night @ 1.11.13 21.49
ADSL line status
Connection Information
Line state Connected Connection time 0 days, 12:11:37
Downstream 16,244 Kbps
Upstream 1,112 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 0.8 dB / 6.1 dB
Line attenuation (Down/Up) 33.0 dB / 14.9 dB
Output power (Down/Up) 22.7 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 25560 / 0
HEC Errors (Down/Up) 1516766 / 0
Error Seconds (Local/Remote) 24977 / 0
Stats Now @ 2.11.13 13:22
ADSL line status
Connection Information
Line state Connected Connection time 0 days, 00:14:51
Downstream 16,412 Kbps
Upstream 1,091 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Fast
Noise margin (Down/Up) 3.2 dB / 6.2 dB
Line attenuation (Down/Up) 33.0 dB / 14.9 dB
Output power (Down/Up) 24.9 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 25115 / 32
HEC Errors (Down/Up) 23489 / 0
Error Seconds (Local/Remote) 479 / 0
Last night the NM was diving to 0.4 db and the BB was impossible to use for anything. Although it did return to around 2.5-3.0 it was stll excrutiatingly slow.
I take i need to wait for 3 days straight connection?

Similar Messages

Noise margin reset

Hi
After many months of ADSL problems I've identified the source was most likely interference picked up on extension wiring. The extensions are now disconnected and at last check I had over 5 days up time. However, the downstream connection speed remains painfully slow at 575kbps whilst the downstream noise margin is 29.9db.
I understand that I need to get the noise margin reset to sort this out. Can anyone confirm that my hubstats look OK and give me a hint as to the quickest way to get the noise margin reset? Thanks in advance for your help.
Line state
Connected
Connection time
5 days, 4:29:36
Downstream
575 Kbps
Upstream
1,169 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
29.9 dB / 5.5 dB
Line attenuation (Down/Up)
31.0 dB / 16.2 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
466 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local/Remote)
1
Solved!
Go to Solution.

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get your banded profile lifted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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hoping you can help.
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Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.<br />
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Resetting the Noise Margin after Upgrade to 21CN

Hello,
A few weeks ago I requested the Noise Margin resetting when I was on ADSL Max - which worked a treat However, since then I've been upgraded to 21CN (see below) and the Noise Margin has jumped back up to an average of about 9db. The line has been 100% stable, but the Download speed has dropped slightly (although the Upload is a nice 1mb! ).
Please can someone post a link so I can contact the Mods again?
Thanks.

Here's a copy of the Stats so far.
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
4618 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4618 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5888 Kbps(DOWN-STREAM), 1187 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
2. Upstream Test: -provides background information.
Upload Speed
981 Kbps
0 Kbps
1187 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 981 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1187 Kbps

Question about Noise Margin and Line Attenuation a...

1.       For several years I have had a BT telephone line. From the utilities provided by http://www.kitz.co.uk/adsl I find that I am connected to the Exchange at Merton Park (BT Code: LSMEPK) Distance:-   Direct:   960 metres (appx)* By Road: 1.29 km. Exchange Status ADSL enabled: March 30, 2000 DSL Max enabled:   March 30, 2006 SDSL enabled : Enabled 21CN due : (PSTN) N/A 21CN WBC (Broadband)   Enabled 15.02.09
2.       I previously had broadband from UKOnline and used a Speedtouch 570 adsl modem. I was paying £9.99 for a speed of 1MBit/s – in practice 700K – which was fine for most purposes but BBC iplayer did struggle a bit. UkOnline has been taken over by SKY so I switched to BT Total Broadband Option 3 in mid December, and initially used the Speedtouch 570 as there were delivery delays on BT Home Hub 2.0 due to weather conditions. Speed was initially very good but did not measure it.
3.       After Xmas I set up the BT Home Hub and ran a speed test - the profile was 2.5MBit/s. I was disappointed to get less than 3Mbit/s which is needed for BBC iplayer HD.
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 2:26:57 ------> 6th January 2011
Downstream 2,268 Kbps
Upstream 440 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5 ---à this apparently means ADSL2+
Latency type Interleaved
Noise margin (Down/Up) 15.7 dB / 31.9 dB
Line attenuation (Down/Up) 27.0 dB / 9.7 dB
Output power (Down/Up) 0.0 dBm / 12.7 dBm
Loss of Framing (Local) 22
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 6512 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 2
4.       As part of the “slow speed wizard” I looked into getting the accelerator plate for my NTE5 split face master socket available for postage only (£1.20) but the web form advised me that if I proceeded with this order the broadband contract would automatically be extended by 12 months. I checked my BT internet account and was surprised to find an email (23rd Dec 2010) advising me that as an Option *1* customer I was in danger of exceeding my usage allowance – which surprised me as I am definitely Option 3. I wondered if I had had the speed throttled. Therefore phoned BT accounts who said the email was a mistake - I am Option 3, also said that accelerator plate was unlikely to make a difference.
5.       I contacted the BT call centre who talked me through various options. Plugging the hub direct into the master socket made no difference. They also ran a line test and said the line was fine.
6.       I therefore browsed the community care forum and find that disappointing speeds are not uncommon. One of the threads mentioned disconnecting the bell wire on the extensions. I follow this advice and removed line 3 on all extensions and then checked the ADSL status on the hub.
ADSL line status
Connection information
Line state Connected
Connection time 0 days, 6:33:45 10th January 2011
Downstream 2,272 Kbps
Upstream 888 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 31.8 dB / 14.4 dB
Line attenuation (Down/Up) 27.0 dB / 9.7 dB
Output power (Down/Up) 0.0 dBm / 12.3 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 0
7.       This had a dramatic improvement on Upstream speed – and a big change to the noise margin Noise margin which had been (Down/Up) 15.7 dB / 31.9 dB and is now Noise margin (Down/Up) 31.8 dB / 14.4 dB. It did not improve the download speed.
8.       In the following days the BT hub has not been particularly stable with some intermittent loss of wireless connectivity every few hours. Examining the event log I was a bit disconcerted to see alterations to firewall settings had happened (which I hadn’t made) and resets which I am pretty certain I hadn’t made – and a userid login with a name like TR69. Perhaps these are occasioned by the BT speedtester? To be fair I had reset and powered off the hub a number of times in attempt to sort out this problems.
9.       I have switched to a Netgear DG83GT (V1.03.23) for the time being until I have what I can regard as a reasonably fast stabile connection. At the time of writing this has been stable for 20 hours DownStream Connection Speed 2268 kbps UpStream Connection Speed 888 kbps.As stated earlier I would like downstream to be faster.
The perceived wisdom on the forum seems to be that several days of complete stability are required if there is to be any improvement on speed.
10.   If a moderator or anyone with the relevant experience reads this I would be very grateful for answers to the follow questions:
A.      Is the change in the Noise Margin parameter a good thing or a bad thing?
B.      Are the line attenuation figures acceptable for a distance of under 1.5kilometres to the exchange?
C.      Should I be able in theory to get a faster speed i.e. downstream 3Mbit/s?
D.      From the forum it seems to take several days for speed adjustments to be effected or to take effect – is this a technical issue or a policy issue?
Many thanks.
Robert
Solved!
Go to Solution.

Good Morning - it is now 6 days since this posting. During this time there have been 2 resets of the adsl line
Fri, 2011-01-14 03:28:43 - LCP down.
Fri, 2011-01-14 03:28:54 - Initialize LCP.
Fri, 2011-01-14 03:28:54 - LCP is allowed to come up.
Fri, 2011-01-14 03:28:54 - CHAP authentication success
and
Sun, 2011-01-16 16:37:26 - LCP down.
Sun, 2011-01-16 16:37:36 - Initialize LCP.
Sun, 2011-01-16 16:37:36 - LCP is allowed to come up.
Sun, 2011-01-16 16:37:36 - CHAP authentication success
These were not initiated by me - and since noise margins and sync speeds changed as a consequence can I assume that this is evidence of the adaptive process working?
Secondly, as you can see, the noise ratio has vastly improved as have the upstream and downstream sync speeds
        System Up Time 157:54:52
      ADSL Link          Downstream          Upstream
      Connection Speed           11199 kbps           1091 kbps
      Line Attenuation           27.0 db           9.9 db
      Noise Margin           14.8 db           9.2 db
BUT from the BT speedtester, as shown below I seem to be stuck in a banded IP profile of 1750/1091 which is very different from the downstream sync speeds of 11199 Kbps(DOWN-STREAM)
Can BT staff take action to alter this? If they can how do I contact them?
Regards,
Robert
18th Jan 2010
Download Speed    1288 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1288 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :11199 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.28:10.77:87.0 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed       896 Kbps
0 Kbps   1091 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 896 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1091 Kbps

Noise Margin Increase

I've been here before, but now the problem is more noticeable.
Due to many disconnects recently my ADSL2 noise margin has been increased to 6.0 dB.
The result is that the speed profile has been reduced to 14330 kbps, from around 18000 kbps, originally. Actual speed is 12200 down / 900 up. Noise margin fluctuates between 5.9 and 6.1 down and up.
I saw this problem on a friend's BT Broadband some time ago, and replaced her hub. This solved the problem. Hence I have no spare BT hub.
Moreover, is this noise margin setting likely to be permanent, or will the speed recover slowly? The line seems to be stable, but CRC errors are high.
ADSL line status
Connection information
Line state
Connected
Connection time
6 days, 6:03:46
Downstream
14,332 Kbps
Upstream
1,164 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
5.9 dB / 5.9 dB
Line attenuation (Down/Up)
18.5 dB / 6.1 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
14839070 / 0
CRC Errors (Down/Up)
9331 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1619
Software version 8.1.H.U | Time and date 10:13:01 30/03/2013

imjolly wrote:
if the increase in noise margin was caused by disconnections was that the router dropping connection or manual reset say due to work in your home? if whatever caused it is now solved then I would just leave it
from your stats the line looks stable and not a great deal of errors for 6 days connected. if you remain connected then the noise margin should go back to 3db automatically but may take some time. you could always ask the mods to reset to 3db but that will increase the crc/hec errors
Thanks,
You may have seen some of my recent mild rants and complaints.
BT support in India arranged for a reset last weekend, and the noise margin dropped to 3dB. (Good reponse from India). This lasted 12 hours, and then the hub tripped again, overriding the Power Save at 3.00 am Monday (there were no mains supply failures) . Hence the return to 6dB, but with a better speed which had been down to 8000 kbps.
The hub is always left switched on.
I now have a new (spare) Netgear Hub and if there are any more problems I will install it.
Don't want to pester the mods too much.

Zero Noise Margin

Since first thing this morning, my router has been reporting a zero for the noise margin. I have not lost sync and the connection has not dropped. My connection speed and real download speeds have not dropped either.
I thought a connection could not be maintained with a zero noise margin. Is this likely to be glitch from the netgear 834 router?, or is this something I should not worry about?
Thanks for any insight.

Since the last engineer visit, and prior to this morning, my noise margin has been a fairly stable 7 or 8 at all times of the day. Then this morning I noticed it had dropped to zero. I have noticed no change in download performance and I've run a speed test a couple of times and I'm getting my normal stats.
I know in the past, that a temporary noise margin drop to zero would sometimes mean a loss of sync, but this has been at zero all day so far with no apparent ill effects. That's why I thought it might be a glitch.
I'm reluctant to power down the router to see if that would change anything. My line is the most stable right now that it has been in months, and I don't want to mess that up unless it is absolutely necessary.
Here are my router stats. I can't run the BT speedtester at the moment, as I'm running a backup to a network drive right now.
System Up Time 103:48:04
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
546113
761091
0
174
2484
103:47:26
LAN
10M/100M
1611459
1803285
0
2673
739
103:48:00
WLAN
11M/54M
359075
146543
0
622
34
103:47:51
ADSL Link
Downstream
Upstream
Connection Speed
1280 kbps
448 kbps
Line Attenuation
59 db
15.5 db
Noise Margin
0 db
14 db

Changing my noise margin

I posted a message a few days ago about my low internet speed and how it's just got worse and worse over a few months. The person who replied to it said that someone could help me reset my noise margin if I kept the router on for 3 days to allow it to settle. Well ,its been 3 days and I'm just looking where to go next to improve my speed.
Any help on how to go forward on this 'noise margin' reset thing would be appreciated
System Up Time 3 days 18:23:41
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
8261919
9714453
0
2463
13761
3 days 13:45:26
LAN1
Link Down
7438050
6739367
0
4618
2423
LAN2
Link Down
LAN3
Link Down
LAN4
10M/100M
3 days 18:23:41
WLAN
300M
3537095
2681265
0
10326
1170
3 days 18:23:16
ADSL Link
Downstream
Upstream
Connection Speed
3680 kbps
448 kbps
Line Attenuation
36.0 db
15.0 db
Noise Margin
14.8 db
24.0 db
System Up Time 3 days 18:23:41
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
8261919
9714453
0
2463
13761
3 days 13:45:26
LAN1
Link Down
7438050
6739367
0
4618
2423
LAN2
Link Down
LAN3
Link Down
LAN4
10M/100M
3 days 18:23:41
WLAN
300M
3537095
2681265
0
10326
1170
3 days 18:23:16
ADSL Link
Downstream
Upstream
Connection Speed
3680 kbps
448 kbps
Line Attenuation
36.0 db
15.0 db
Noise Margin
14.8 db
24.0 db

just stay connected 24/7 mods will post a contact us link and help reset noise margin back to 6db
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Help with resetting DSLAM/boosting noise margin?

I hope that by posting here I may actually get some help on my issue.
Had my BT Infinity 2 installed last week after a missed appointment (contractor), and got some helpful Openreach guys in, first last Monday to install the phone line - all went well, one pair was missing somewhere but a second OR engineer managed to solve this, told me I had a clean line.
On Thursday the fibre guys turned up, bit of hassle getting the HH5 to sync over the Data Extension Cable but got there in the end - seems the phone guy had done all the work and the line was working fine, no CRC errors, not far from the cabinet, a clean line.
However, the online fibre checker originally told me (and still does) that my estimated speed is 60-79 downstream and 19-20 upstream.
I am syncing at around 58Mb/s down but only just below 12Mb/s up - the HH5 has trained at this and it had been in and out the socket a few times on the Monday and again on the Thursday (same speed whether plugged in at the master socket or at the end of the DEC, I know this cable makes no difference anyway) - the fibre guys told me I have to get in touch with my provider (BT) to perhaps have the DSLAM reset as the auto sensing equipment at the exchange might have reduced my speed having been switched on and off so many times.
I know that the checker is just an estimate but it didn't say between 10 and 20 Mb/s, it is quite clear about the estimate of 19-20Mb/s - this was a major factor in me leaving the local cable company as I was already getting 10Mb/s upstream with them anyway. In this respect I am thinking that the (just under) 12Mb/s seems quite low.
So after phoning the customer service line a couple of times and despite being told to disconnect the router from the "white box" - I assume they mean the old Openreach modem - and getting nowhere as I insisited I don't have that and only have the new HH5, I composed a precise email detailing all of the above, and what do I receive back? This pearl of wisdom from someone in "Digital Care"...
"Dear Sir,
This is in regards to your e-mail which you have sent regarding the issue you are facing with your e-mail. I tried to call you to help you regarding your issue but could not speak with you."
Oh dear, did they actually read and understand my query - I also mentioned in my email that I could be contacted on my mobile number (given in the email, and on record as my installation was being handled by a specialist team after the missed appointments) as I do not have a telephone attached to my landline at the moment, or by email.
Now I run my own small computer repair business and am a professionally trained I.T. Consultant so I am 100% certain there is no problem on my end, how on earth do I go about getting this looked at because I feel like I am going round in circles? I don't think I can face another screen reader in India telling me to unplug my "white box"....
The noise margin seems quite low, can this be boosted - I must be between 150m and 250m from the cabinet according to the fibre guys.
Here's the relevant data from this morning:
3. Firmware version:       Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:              BT Hub 5A
5. VDSL uptime:                1 days, 02:37:11
6. Data rate:       11869 / 58115
7. Maximum data rate: 11807 / 57862
8. Noise margin:               6.0 / 6.1
9. Line attenuation:         0.0 / 20.9
10. Signal attenuation:   0.0 / 19.9
and just taken now:
3. Firmware version:   Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:   BT Hub 5A
5. VDSL uptime:   1 days, 10:16:36
6. Data rate:   11869 / 58115
7. Maximum data rate:   11793 / 56714
8. Noise margin:   6.0 / 5.8
9. Line attenuation:   0.0 / 20.9
10. Signal attenuation:   0.0 / 19.9
Thanks in advance for any help!

Thanks for the quick reply.
Here's the info:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
79.5
60
20
19.6
Available
FTTC Range B (Impacted)
70.9
43.8
20
13.9
Available
WBC ADSL 2+
Up to 7
4 to 12.5
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4 to 12.5
Available
ADSL Max
Up to 5.5
4.5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
As you can see my upstream is lower than the "low" impacted figure, and I was told by both the phone and fibre Openreach engineers that my line is clean with no CRC errors.
I'm not a business user.

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

Noise Margin reset. Been good all year. Now noise ...

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