Nokia 5530 & customer care

my daughters 5530 started palying up, shutting down when making calls, texting or just randomly shutting down.Googled the problem and seems it was apparent that many others users had same problem and had to have handset replaced
Put phone in my local nokia repair centre and received it back after nearly a week, took it home and was just the same. Took it back to the repair center and got it back 3 weeks later after according to the nokia technician it had been sent away 3 times and came back faulty. Took the phone home and it was still not working correctly.
So I decided to contact nokia myself and sent phone away using their freepost for phone to be repaired again. Recieved the phone back and lo & behold still not working correctly. I think i had been patient and phoned to ask for a replacement as their service had been appaling. They are starting to look as bad as ACER customer support.I was told my request would be forwarded. I did actually get a phone call to say my mobile would be replaced and If I packaged it up it would be collected mon 29th Nov.and as of yet it still has not been collected. Until it is collected they wont send the replacement. I know we've had bad weather but i ordered something from hong kong on sat 27th nov and was delivered fri 3rd december. These clowns cant even organise a pick up in the UK. When will these people realise customer care and after sales help is an important fact for people to continually buy their brands?

Hi, thanx for reply. What would a local Nokia Care services in my area be able to do? I have been on the phone tonight and these people are an absolute joke. They now say they have no information about the person contacting me to send the phone back in for replacement. I now have to re submit phone for repair, include details of what has happened in the past and phone will be assessed by an engineer. I have told them I want a replacement not a repair. Lets see if they can redeem themselves, personally I think I have more chance seeing father christmas first.

Similar Messages

Nokia toll free customer care

please give me nokia toll free care no

aubale wrote:
please give me nokia toll free care no
You must have issues concerning a Nokia phone or service as you asked for the careline number. May we know what are those? Our community can help. Just provide the model of your phone, the error message you're getting if applicable and the detailed description of your concern.
Welcome to Nokia Support Discussions, by the way.

Lack of CARE from Customer Care - Need an Aust con...

I raised a complaint via the contact us above and to be honest.
it is the WORST experience I've ever had. The customer care is useless. It has now been over a month and everytime I go back to them, they answer with the same response. I posed several questions and they come back with the same answer and NEVER answer the questions I've asked.
To be honest, they must be imbeciles as no matter how many times I point out my questions,. they still don't answer them,.
I'm fed up with Nokia and will not recommend it to anyone. I've also sat down with the board of my company to phase out the use of Nokia's as there is no service.
Please provide me details of an Australian manager I can raise my complaints through as my next step, in the next few days, will be to go through the ombudsmen and drop a side not to Today tonight/A Current affair. As I've seen ALL over the net and on the forums, there are a lot of unhappy people with a useless product!

Hi usivaj,
I have found your complaint in the system, and will ask the Australian Care team to contact you as soon as possible.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Very Poor Customer Care Europe

I switched from a an iPhone back in August and I found the WP OS easier and far more functional than iOS. There are fewer apps and sometime features missing on apps that exist both in IOS and WP but nothing I could not live without.
Overall it was good experience with the occasional overheating and short battery life some times. All these up until the screen turned purple in the lower right corner and I had to encounter the NOKIA/Microsoft Customer Service. After three trips of the device to the repair center and 2 months of back and forth exhanges I had to switch back to my old iPhone to have a functional device again.
I am sorry to say that a great device and OS have such a terrible customer service especially when they cater service to a flagship product such as the Lumia 930. Microsoft customer care has to understand that these devices are day to day helpers and people that pay their money to get them need to have them functional everyday. One week, without it, is to long but two months just tells the customer to find another company to give their money. I has been a terrible experience to for me, and the lack of escalation options makes me wonder if any one cares at Microsoft/Nokia division.
It will probably take me a few years before I try again a Microsoft phone and that is a shame, because I liked the OS and the device as a whole.

Di you get any help from nokia on this?
They are not gonna give it a *bleep*..... I have been through their service....
Better switch to a cheap Xiomi and if a problem arises just throw it.. off why do u want to spend time here
RIP Lumia
Moderator's note: Post was edited because it may offend some members of our community.

Nokia 5530 XM Touchscreen (red button) not working...

I bought my nokia 5530 for about 4 months and i had dropped it a couple of times..
But before that it did not experience any serious damage.
It was until recent i accidently dropped it AGAIN and i found out that the red button is not working anymore.
Is there any solution to fixed it??
Thanks in advance for any help..

If you want to try something yourself, Dial this code as normal phone number *#7370# enter your lock code default is 12345. (BACKUP DATA FIRST)
BUT
it seems a hardware problem,and i suspect what i suggested above won't help So visit your nearest Nokia Care Point and have it checked:
http://europe.nokia.com/support/repair-and-recycle/repair/care-points
Previous Phones: 6600, 7610, 6230, 6230i, 1100, 1112, N70, N73, N95, N95 8GB, 5800XM, 5230, C5, iPhone 3GS, SE Xperia X10, N900, N8, SE Xperia Arc
Current Phones: Nokia N9, iPhone 4

Updates for nokia 5530

hello sir iam using nokia 5530 mobile and i updated my mobile sucessfully (V31.) and iam eagerly waiting for the next updates from june still the updates are not available... i request you to issue the latest updates as that of the nokia 5800 which is in V51....

Hey there, Guyz am using a Nokia 5530 XpressMusic I updated it to the recently released firmware update. The Update went through perfectly fine and after the update finished and The Nokia Software Updater gave the message that your phone has been successfully updated I removed it from charging and then removed the USB cable, but it wont turn on. I really have not a single clue what to do. Please tell me a way to restore it back to its previous state and dont tell me to Take it to a Nokia Care centre as I would be charged (probably) for a mistake that I have'nt committed at all went through well it is just that in the end the result was something that I was'nt expecting. Your Help would be much appreciated.
Regards,
Umair

Nokia 5530 battery stripes problem

I've had some troubles before with my screen going black and then the phone turning off, but now I got a problem with the battery stripes. After I charge my phone it says 7 stripes and when I start using him, it will stay at 7 stripes until I restart him, then some stripes are disappeared and the stripes go away normally again. Yesterday it went from 7>6 stripes and when I restarted him there were only 4 stripes left. I really don't understand what could be wrong, but I can now never know well when my battery should be charged...
Nokia 5530 XpressMusic Black-Red

Hi vnqshrz,
Thank you for your post and a big welcome to the Nokia discussion forums.
From your post I can see that you have updated your firmware, tried resetting the phone and have tried a different battery and charger combination as well.
What I recommend you do is contact your local Nokia care line. You can find the details on the below link:
http://www.nokia.com/ph-en/support/contact/
Let me know how you get on.
Regards
Raoul_Duke
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Nokia 5530 switches off when making/receiving call

Hello , i have strange problem with nokia 5530. Its just switches off when making/recieving a call. I read nokia discussion of Europe and USA. there are number users who have same problems i have it now.
I've gone to nokia care and hope they can give me a perfect solutions. As i have read all the posts about this problem , i m bit worried whether my mobile will be repaired or not. Stil now i havent found any post which 100 tells me about solution for this problem

nokia 5530, this very frusting Fone, I try to update nokia software,after which it happens again, I've tried to update, I've tried chargethen call, it happened again, this is confusing me. please anyonehelp me. I've tried to remove the micro SD, it happens again, I'veno idea how to solve, please help me, after this if not I will throwthe solution near the wall and try it, very tired, treat this nokia5530, please who want help me?

Nokia 5530 Turns off when making a call

I have a real problem, my Nokia 5530 turns off if I try to make a call or receive one, the only way it will work is if the headset is pluggeed in, I have tried everything, Restoring Factory settings, Hard reset etc...
Anyone else have this problem? Help...
Cheers
Rob

I have exactly the same problem. I Went to a Nokia Care Point in Lisbon and they upgraded the firmware to the New one ( 11.0.054 ), but with no success.
I tried old SIM Cards, Newest SIM Cards, With / Without Memory Card, Factory Settings, nothing Worked. I Guess it´s probably hardware, maybe a faulty battery.
I ´ll have to send it to repairment..it´s really upsetting.
Message Edited by purex on 07-Oct-2009 11:26 PM

Nokia 5530 XM, phone software issues/headaches

Hello,
I got my 5530 XM around 2 months ago. It was my first Nokia (been a Sony Eric fan for over 5 years). Anyway i liked its touch interface and all.
But then i noticed the phone would restart (reddish/grayish horizontal lines leading to a white screen and then reboot) on average once/twice a day randomly.
I used the nokia update software to get the latest firmware, with that applied, the restarts frequency was decreased. But around 3 weeks ago, i noticed th phone would become unresponsive at times. Like i'd click on a menu item and i'd hear the small vibration of the force feedback, but nothing would launch, in such situations the phone won't respond to any touches, other than lock/unlock slide key and the turn on/off switch.
The only way to get out of that is to restart the phone. But this unresponsiveness is really annoying. I also did a re-install of the firmware from the nokia-software-updater 2 days ago, but the phone still gets stuck in unresponsive state. Sometimes you get unresponsiveness while you're receving a call. You can click all you want to accept the call but nothing would happen. sometimes i have to remove the phone cover and take out the battery and then put it back in and start the phone again to make things go back to normal.
Other than that, at times i'm unable to launch the camera. Its such an embarassment to be a nokia users, 2,3 times at party with friends i had to take some pictures with my NEW NOKIA 5530 and i noticed the camera wouldn't launch (From applications > Camera), there is the small circle on top of the camera icon (that appears for minimized applications), but clicking the icon does nothing.
Even restarting the phone doesnt help.
My phone is still within its 10/12 month warranty period. but i'm truly disappointed in nokia's software. Can someone please help me fix this problem? i've never faced any software issues with my other brand fones and i really love the touch feature of this phone and the interface but the UnTested Operaing System from Nokia is really becoming a headache for me.
Being a software engineer myself, it makes me wonder if there is any quality assurance going on in software departments at nokia. I remember watching a Nokia video on youtube showing how nice and long their hardware quality assurance tests were > which lead me to buying nokia 5530 as my next phone, but this software, it makes me dislike the phone more every passing day
someone help please....
- A new nokia user
Message Edited by milkywayer on 07-Jan-2010 09:12 AM

hi!
i also have dis problem wid my nokia 5530.igave it to nokia care centre they updated my software version but again i am facing restarting problem.red or green lines appear and my phone reboots.i am a nokia user.i had used many of nokia's models but never faced dis restarting problem.i also want help 4m anyone.
thanks 2 all

Unsatisfactory customer care

There is still no official word from Nokia on the low audio problem with the Lumia 800 after the 7.8 upgrade.
Maybe Nokia have their head stuck too far up the backside of the camera division and have forgotten that smart phones are equally used for music and audio.
If Nokia can't fix it, or can't be bothered to, then they should give users the option of restore to version 7.5 since many would regard an effective audio player more important than larger tiles and the frippery of the 7.8 upgrade.
First wp7 users were abandoned by MS when they dumped it for wp8 and now Nokia seem content to let a major smartphone feature fail.
My contract comes up for renewal in November and I'm considering going back to Apple or maybe even android. Bad audio and bad customer care is a big deal breaker for me.

Use auticity(free) to boost the volume/db of your files.
Program
Tutorial
Hope this helps.

Broken screen Nokia 5530

Hi,
the other day I dropped my Nokia 5530 and the screen is broken. A multitude of colours and lines appear and it is completely unusable.
I was just wondering if anyone could tell me if this is a problem that can be fixed or do I have to buy a new phone?
Also if it can be fixed where is best to send it (Nokia or Carphone Warehouse/another independent phone repair Centre)? Also how much generally does this sort of problem cost to have repaired?
Thanks in advance,
Alex
Solved!
Go to Solution.

best option is nokia care where job will be done right you may ask nokia how much it costs average is 60 euro DONT HOLD ME TO THAT
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

What about iSyns driver for Nokia 5530 XpressMusic

Subj...

No, I don't mean Symbian 3 on 5530 (or another S60 5ED.)
I mean a Software update whit new E-mail, New Gallery APP, and some other stuffs, I just wanna to see a integration of Symbian S60 5ED, for example Nokia C5-4 has tap to unlock, Nokia 5530 dind't, C6 has a better gallery and e-mail app, 5530 has a decent gallery app and **bleep** e-mail app (i don't support HTLM view by default), and why not, I want the widgets on homescreen (present in C6 and N97 series).
And from Symbian 3 I just wanna the menu and virtual keyboard layout (the Keyboard has been ported, but tha should be by default on a new SW update), that's not hardware related thing, that's software.
Nokia do you listen your customer???

Firmware update V4.0.0.003 for Nokia 5530 ExM

I gather this Firmware v4.0.003 is now avaiable for my Nokia 5530 but I can't download via OTA or via Nokia suite.
Does anyone know:
Is this update available in the UK yet?
If so, how can I get it?
If not, when will it available?
Many thanks

I have same problem, but stuck at even older version:
Firmware custom version: 50.0.005.217.08 (*#0000#)
product code: 0575581 (label under battery)
Can anyone help with this?

Nokia 5530 & customer care

Similar Messages

Maybe you are looking for