Nokia customer service support - Warranty claim fo...

Just finished being online with one of the support staff at Nokia USA's phone number, with a thick mumbling accent, and obviously having a hard time understanding english.
Anyway lens shutter is falling apart, due to build quality issue or design issue, and I've wasted 30 minutes of my life to try to explain to the agent that I need a new back cover/battery cover due to this.
He want's the whole damn phone sent in, and to keep it for 2-3 weeks plus shipping time, and has just spent the last 25 minutes of our lives telling me how to navigate the NokiaUSA website, with incorrect script trying to find his RMA submission request form.
Sometimes its just cheaper to say ok. Nokia could've finished the issue in 5 minutes by taking down my imei, and then saying "we'll send you a replacement cover".
Lord. Is that what we spend $500 on? Nokia warranty service and support is not worth a nickle.

Thanks, I'm just trying to get an application I bought from the Ovi store (peggle). After a long email exchange with Ovi support, they sent me the application for the Nokia 6300 while I have a 5800 XM. Their telephonic support is quite bad technically (I was disconnected in 4 out of the 7 calls and connected to the wrong language in the other 2) and again they sent me the 6300 version.
So what I would like to do is to raise this to a higher level where they might actually pay atention to what I've written. I've filled out the customer satisfaction survey. Maybe that will help.

Similar Messages

Nokia customer service

Is there any way to escalate problems with Nokia customer service? I'm unable (over the last 3 weeks) to make any headway with Ovi email service and am unable to even connect to the voice support.

Thanks, I'm just trying to get an application I bought from the Ovi store (peggle). After a long email exchange with Ovi support, they sent me the application for the Nokia 6300 while I have a 5800 XM. Their telephonic support is quite bad technically (I was disconnected in 4 out of the 7 calls and connected to the wrong language in the other 2) and again they sent me the 6300 version.
So what I would like to do is to raise this to a higher level where they might actually pay atention to what I've written. I've filled out the customer satisfaction survey. Maybe that will help.

Customer service for warranty

Hi All,
Can any one provide me with some inputs or documents on business scenario "Customer service for warranty" in Customer service module.
Thanks in advance.
Regards,
Vinod boga.

hello, wondering if i have got lost in the shuffle?i sent a request for help over a week ago and did get a response from charlie-10 to private mesage him which i did but the message seems to have disappeared? shortly after that hailey-j sent me a message requesting me to private message her. so i did, but hanvent heard anything back from her.i had also sent a 2nd message to charlie-10 and he did respond but i let him know i had just sent hailey-j a detailed message and asked if i should wait to hear back from her or start with him.i was advised to wait for hailey to repsond.its been 4 days since my last request for assistance. i dont mind who i work with but would just like to talk to someone about the awful support and customer service i have been going through and what can or will be done regarding it.reference case# E61309564.thank you

Bad customer service & support for Nokia Penang Se...

Dear All user or top management of Nokia,
I would express my feeling with Nokia Jalan Brawn Service Centre, I was newly brought a Nokia E72 on Dec'2009 and give to my VIP customer as gift, after one month time, he feedback the mic can't function and give back to me for getting the claim and repair, i bring to the communication shop i origin buy the phone to ask for help, this time the sales girl helpping to check, the feedback is the mic is not perform well and the advice to enable the repair be done in a short period, the better suggestion is bring to Nokia service centre. I directly bring to the Nokia center, this time the custmer service had test on the phone & agree that the phone may have the mic problem and told me to bring back the phone after repair by the next day. The outlook of the phone was showing in the good condition. Which can be prove on the job order form, the remark on the warrantee is "1 trans, bp-41(0379), batt cvr, 4 gbmmc"
After the next day, i call up nokia to ask for the status of the phone, the feedback is yet done and ask to call on the next day.
I do call again on the next day, this time the customer service feedback is, the phone only able to recover after two week, this is due to the system module is unfunctional. I have no choice, just only wait for two more week....
After two weeks, i call again, is ready dissapointed, the feedback from the customer service is the Nokia having problem on sending to part.....is out of stock....and need to wait for two more weeks.
Again & again, i call up after two week, the bad result again, there is the wrong system module was order by them, there need to wait until they call me....
This time no time commit from them, therefore i just wait....but it seem like no feedback under a week before chinese new year, i call them, the same feedback is yet received the order from Nokia...
I have a comment with Nikia here, it this the good care to customer buy need to do the replacement in the lastest model by take at least 1 month time.....i was very angry to told the CS, is the phone can't ready before CNY, i will reject the phone. I phone the latest model with the higher price is because is new, i believe the price had depreciate for the two month past time....is meaning less to me for buy the latest model for Nokia phone.
Some 4pm before a day of CNY, i do received a call, ya! this time, the phone had ready for pick up....
On 25 Feb, 2010, 5.30pm, i'm in very happy mood to collect back the phone, after checking on the phone, i get shock....the stanless still case was scatches very were....this time i had inform the customer service, but they keep on argue in very unpolite way & no replacement can make.....
Is very disappointed.......
Is this a Nokia correct mission....on customer care?
Is this services give the Nokia today reputation?
Is the Nokia top managemt know on this bad services?
I still hope, can have the feedback from Nokia top management how i able the trace is fairness....with gave back the claim on the scatches happend after send to the "Hello' service Centre (M) Sdn. Bhd. in this two months time....
Attachments:
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IMG00114-20100226-1724.jpg ‏396 KB
IMG00115-20100226-1725.jpg ‏474 KB

The "top management of nokia" will not see your complaint here.
To get a response from nokia you need to write them a letter or contact nokia care in your country.

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Apple customer service/support = terrible

There is no where else for me to do this really, so I thought I'd rant here...
I received an ipod (20G 4th gen) last christmas from my parents, amazing present i'm sure you'd agree! everything has been great with it until 2 weeks ago when it just stopped working for no reason. I got up to go to work, switched on ipod and nothing except a folder and a warning icon.
no problems really I thought reboot it, no effect. reset, ditto. Plugged it into my mac everything appeared fine. I can drag and drop files from it, listen to tunes on it, everything as normal. So I unplugged it. back to warning screen. I decided to factory restore, which went fine. But if I unplug it it just goes back to the warning screen.
So I went on a wee trip to the local apple place, who sent it off to their repair people...but it is returned 'cos it is out of warranty by 3 weeks, turns out my parents bought the thing in september for some reason...
Anyway I decided to phone apple support but they are just no help at all, appalling english so that i could barely understand the two service people that I ended up speaking to and basically they tell me that there is nothing I can do except give them £170 and they'll give me a new ipod...now this is just not an good. It is their product that has gone wrong. why should I pay? The original service people that it got sent to noted that there is no visible damage on the outside, ie it has not been dropped...if they open it up they'll see that there is no damage on the inside from beinging in water or anything (cos it hasn't been in water) so bascially 3 weeks out of the one year warranty but after only 10 months or so of use the ipod has stopped working through no fault of my own and somehow I am expected to pay!!!!
How can they do this? It is just really really terrible customer service. I have gone from always being a mac customer with all Macs in my office and home to never ever going to buy one of their products ever again! I am so dissappointed, just can't believe it...now where is that Sony brochure?
Rant over.

I feel for you, I have just sent my 40gb 4th gen ipod to be repaired for the third time, I was fortunate in that i have applecare. However you may still be afforded some protection by the Scottish Law which is far superier to the laws of our colonial subjects, Apple have to comply the 'Sale of Goods Act' which basically says if Apple are selling ipods that are only meant to last about a year, and have told you so then fair enough, but if it is generally consider that such a device should last longer they maybe liable to repair or a replacement particularly if you can show that these products are prone to failure i.e. there is a inherent flaw/fault in the design and operation (the keep freezing)in the product. So contact Trading Standards and checkout the goverment website www.gov.uk
Good Luck
Powerbook G4, Emac, ipod 4th gen, ipod mini Mac OS X (10.4.3)

Lack of customer service/support

In May of 2011, I purchased a ThinkPad for my son to take to college. With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up. In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair. Unfortunately, after one day, the computer once again ceased to work. This time, it was not even possible to run the diagnostics because the computer would not even boot up. Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started. A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist. Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message. The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me. When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls. Wow! is this what customer service has come to? Since then, I did call the Escalation Specialist again and left a message requesting a return call. Again, no call back. So, I have yet to even speak with this "Escalation Specialist".
If I had only known that Lenovo does not stand behind the products or warranties that it sells, I would never have purchased a computer from them. Instead, my son went through his first round of college finals without access to a computer, and I am left with tremendous frustration that we now are sitting with a computer that does not work and are at the mercy of a company that clearly does not care. If anyone reading these posts has advice about how to proceed, please respond.

hey UnhappywithLeno,
welcome to the forums and apologies on what had happened.
could you pm to me the following :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Customer Service - handling Warranty process for Materials

Our Business,
1. Our Plant is 1000 - sold a Equipment to a Customer "C100"
2. A Material is broken in the part of Equipment - where the Material[M100] is under Warranty.
3. This Material[M100] is received in Plant 1000.
4. Then this Material[M100] is transferred to Plant 2000[Service Plant]
5. Material[M100] is serviced in Plant 2000 then transferred to Plant 1000.
6. Then this Material[M100] is given to the Customer from Plant 1000 in free of cost as the Material is under Warranty.
"Here in Step 5. We have to know the cost of expenses for Service, that can be posted to Cost Center. Cost must not post to Material after Service as this is given to the Customer as free of cost.
We have to Map this Business in SAP.
Please suggest best fit for above Business Scenario
Thanks
Raja

Hi ,
thanks for your response. If you can provide me more specific details of this scenario without having PM/CS orders for warranty claim that would be great.
We want to track , maintain & raise claim for warranty parts in the system for serialised materials; also need to send parts to vendor at zero cost and receive back in the system - we will not be using SAP PM . so any inputs on how to develop this process with warranty functionlities in such scenarios will be very helpful.
looking forward for more relevent responses..
Thanks
Krish

A7II Broken & Horrendous Customer Service/Support

So in the middle of April, after much research, I took the plunge and bought a Sony A7ii. The camera worked well for two months. UNTIL I went to turn on my camera June 18th and nothing. No power, nothing. Ok, change battery, nothing. Ok, try power cord to wall, nothing. Ok, remove battery and wait more than 5 minutes, nothing. Completely dead. No power whatsoever. I keep my cameras in padded cases at all times when not in use. Also, this camera never saw any moisture from rainey or humid conditions. Basically, I take really good care of my gear because I know how much it costs. Camera was flawless and only 2 months old (until it would not awaken that is).
Anyway, I called "tech support" for Sony and unfortunately was told that I had to send it in for warranty repair.The repair company is Precision Camera Repair. I was told by Sony that I had to pay for shipping of the camera to the repair center. Just so you understand, I had to pay $43 to ship a camera that was 2 months old to a repair center (awesome service Sony!). I have called to speak with someone at Sony about this and was told someone from Customer Escalations would call me back. I have yet to hear anything as of Friday, June 26th. Again, awesome service Sony!! The camera arrived at Precision Camera on Monday, June 22nd. I signed up to receive automated updates from the Precision Camera Repair system, yet never received any updates. So when I had not heard back, I reached out to them to get an update. This is the response I got:
I apologize for our delay in getting back to you with updates. The unit was received and signed in on 6/22 and we are waiting for a part to come in to complete the repair The part is a Mounted C Board SY -1049 and the part number is SC A -2065-816-A . The eta for the part is 7/21/2015 or 28 days. Please contact us at 860-272-2100, and let us know if you would like to continue to wait for the part to come in to proceed with the repair, or send the unit back unrepaired. There would be a $12.50 shipping fee.
With no details as to what is wrong, I responded with "Can you tell me what the issue with the camera is/was?" The response I received is below:
You sent us the unit with this issue below:
Comment upon registration: Description: camera will not turn on at all:- Warranty: Yes:- Has serviced? No:-
The technicians found the unit in this condition when it was sent in:
DIRI0100866black/ body smudged dusty/lcd smudged film/ viewfinder hood dusty /
Please direct your questions to [email protected] and please include your Tag# in the subject line of the email.
So, to summarize:An $1800 Sony A7 ii camera body completely died after just over two months of light useI not only had to, but was expected to pay for shipping the camera inI will have to wait a full month (July 21st) to get my new camera back as they don't have the partOr I could pay return shipping (another insult) and receive my non-functioning camera back I still have no idea what is wrong with it, unless smudge/dust on the lcd screen or smudge/dust on the viewfinder hood has the ability to brick an $1800 cameraI hope someone from Sony reads this and has some answers. When I called to speak with someone, I was told by Sony's "Customer Service" (term used loosely) that unless I bought it from their website directly, there is nothing, yes I said NOTHING they can do to help. Their "Customer Service" is for website purchases ONLY. I asked if there was customer service for people who own Sony products, but didn't buy them from the website. I was told straight up, NO. And since I bought my camera from Amazon, there is nothing they can do. AT ALL. They transfered me to "Technical Services" (again used loosely). I was told by them that the issue would have to be escalated to "Customer Relations" and there was nothing they could do. So, another transferred to another department that can do nothing. No one has called me back from Sony on any of the issues listed herein I hope someone from Sony reads this and questions the "processes" and "support" (hahah, it is very hard to say that without laughing) they have in place for consumers who are spending what I consider an adequate amount of money for their products. I have lost all faith in Sony and will share my story with anyone in the photography community who will listen. Brian

I'm sorry to hear about your experience. Adobe doesn't officially monitor this forum. HOWEVER, they do monitor the adobe.com forum and try to resolve issues there. I hope that when you repost someone will step in to help you out, ASAP.

Can't Find Customer Service Support through Phone

We have a HP Officejet 7210 All in One printer and yesterday we found a problem with the electrical connector from the printer to the ink Cartridge and from the HP website and error message, we found that the X-Bias Spring was dislodged and it can't detect the cartridge.
This morning, I call the customer support and trying to find a solution to fix the problem. Due to the fact that the printer was out of warranty, thus, we are willing to pay HP to find a service center to service it according to the HP website self help link
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&lc=en&dlc=en&cc=us&product=391153&rule=33757&lang=en
However, the customer service representative that I spoke to is trying to ask me to upgrade and buy a new printer instead of trying to find a solution to fix the printer problem, if I want a new printer, i would look for new printer, but all we need is to service that printer.
I am trying to ask her to help me find a authorized HP service center that I can bring it in or ship to fix the problem and pay for the service, however, she asked me to search for itself, and if I can find it, I won't spent half an hour on the phone with the customer service.
Guess what, she put on on hold and never get back to me after she said that she will try to find the information on where I can find the service center. I tried to get her name or customer service ID so that I will have a record on what was happening and she refused to give it to me.
ALL i need is a place that I can bring the printer for HP to service. Otherwise, I can just bring it to any other local printer shop.

HP doesnt repair the printers, but instead replace them with working ones. If the printer is under warranty, they replace it for free, and if it's OOW, then it'll be a paid replacement. Since you printer is not being sold or manufactured anymore, the printer can only be traded in for another printer of a higher series, and this trade-in will be charged also. In HP's terms, this is known as an OOW upgrade, which the customer service rep. told you about. The broken X-bias spring most likely cannot be fixed at any service center. And even if they can replace teh carriage slot that holds the cartridges and the X-bias spring, it may not be very cost effective. So the better option would be to go for the upgrade that the Customer Service told you about. It'll be less time-consuming and less-troublesome. Besides, you'll get a full 1-yr. limited hardware warranty on the upgrade printer, so it's as good as buying a new printer.
If you still want to visit a service center, then visit THIS link, fill in the details, and you should get a list of service centers in your location(this link is for the US only).
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Bad customer service and warranty question.

I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
Thanks

Escalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Customer Service - Extended Warranty Sales Process

Hi All,
I want to implement Extended warranty sales process in sap. Here, dealer will send extended warranty form to company. Company wants to capture warranty related information (such as Vehicle number, Chassis Number, Date) in sap and want to sell warranty to dealer.
Monthly once company will give discount to dealer based on performance. How to give discount to dealer monthly?
I want to know the following details:
Material type
Item category
Process flow
How to capture warranty information?
Thanks in advance,
Babu

Thanks for your reply......
I have created new sales document type for extended warranty sales. I am using variant material for capturing dealer's requirement in va01 itself.
Now my client dont want to create invoice for that sales order.
With this Extended warranty sales order reference, they will create manual posting in Finance.
Actually, they don't want to treat this as a revenue. This is a liability when they sell extended warranty to customer and after the extended warranty period is over (after 3 years), if the vehicle doesnt come for ext warranty claim then it will be treated as income.
Is it correct process to leave extended warranty order (sales order-va01) without doing billing ?How can i proceed further?
Thanks in advance,
Babu

Opinion concerning customer service support

i believe customer service should be able to help us add/remove friends and family numbers and change our usage control settings in situations where customers are unable or when it is inconvenient for them to do so, if a customer absolutely needs to block restricted numbers or need to urgently block a number and a customer does not have my verizon or a computer, we should be able to call customer service to apply these changes if necessary.
And plus a number of people prefer to talk to an actual person rather than a machine for account management, especially when making payments or changing and address. ugh.

Jasonmg99 wrote:
.... Plus the my media, contacts, friends and family and safeguards that were once on the verizon overview page is no longer there and is not as easy as it once was.
As budone stated, it IS there - it's just been rearranged. Easier? Harder? All a matter of opinion - if you were used to the "old" layout, (that really wasn't that old, I was still finding my way around) then getting used to a new layout will seem hard at first.
The new page has 4 areas, BILL, PLAN, DEVICE, PROFILE - and all the options are still there. Just figure what category or subcategory they would fall under and click that box.....

Customer Service - Assigning Warranty to an Equipment

Hi Consultants,
I am new to CS module.
Please help me understand where and how to assign warranty to an Equipment/ Serial number.
Are there any changes to be made in SPRO?
If changes done in SPRO, can i get the Warranty pop-ups of the equipment while goods return to create a Service Notification/Service order/ Billing?

Hi,
Try by defining activity and assigning to notification type for Installation after service confirmation,
Or do separately process using the Repair order processing. Please Ref. the following link:
http://help.sap.com/saphelp_46c/helpdata/en/ae/6480d1d08011d2b5380000e8a4bb0c/frameset.htm
Regards
DSR
Edited by: D.Srinivasa Rao on Oct 28, 2011 10:59 AM

Complaint about your customer service for warranty

Hi, My case number is 8005220794. You received my laptop on 7-14 for repair under warranty. I call you guys several times. I was told that you have no repair part. After all, you told us you were going to refund. Again I had to call the customer relation specialist several times. We always had to leave messages. When he called back first time, he didn't want to work with my wife. I'm busy like you. I can't take a random call while I'm working.Second time, he asked a print of receipt, and I sent it. Last time, you called us to ask about the dealer name/phone number. And, I'm tired now. I'm not sure how long this will take more to settle this case down. Is there anytime line or something? or should I wait for months or years??

Ian,
We have one of the best customer relation specialists on your case. As soon as he receives the information requested, he will be able to move forward to resolve this case. Please let me know if you require additional help.

Nokia customer service support - Warranty claim fo...

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