A7II Broken & Horrendous Customer Service/Support

So in the middle of April, after much research, I took the plunge and bought a Sony A7ii. The camera worked well for two months. UNTIL I went to turn on my camera June 18th and nothing. No power, nothing. Ok, change battery, nothing. Ok, try power cord to wall, nothing. Ok, remove battery and wait more than 5 minutes, nothing. Completely dead. No power whatsoever. I keep my cameras in padded cases at all times when not in use. Also, this camera never saw any moisture from rainey or humid conditions. Basically, I take really good care of my gear because I know how much it costs. Camera was flawless and only 2 months old (until it would not awaken that is).
Anyway, I called "tech support" for Sony and unfortunately was told that I had to send it in for warranty repair.The repair company is Precision Camera Repair. I was told by Sony that I had to pay for shipping of the camera to the repair center. Just so you understand, I had to pay $43 to ship a camera that was 2 months old to a repair center (awesome service Sony!). I have called to speak with someone at Sony about this and was told someone from Customer Escalations would call me back. I have yet to hear anything as of Friday, June 26th. Again, awesome service Sony!! The camera arrived at Precision Camera on Monday, June 22nd. I signed up to receive automated updates from the Precision Camera Repair system, yet never received any updates. So when I had not heard back, I reached out to them to get an update. This is the response I got:
I apologize for our delay in getting back to you with updates. The unit was received and signed in on 6/22 and we are waiting for a part to come in to complete the repair The part is a Mounted C Board SY -1049 and the part number is SC A -2065-816-A . The eta for the part is 7/21/2015 or 28 days. Please contact us at 860-272-2100, and let us know if you would like to continue to wait for the part to come in to proceed with the repair, or send the unit back unrepaired. There would be a $12.50 shipping fee.
With no details as to what is wrong, I responded with "Can you tell me what the issue with the camera is/was?" The response I received is below:
You sent us the unit with this issue below:
Comment upon registration: Description: camera will not turn on at all:- Warranty: Yes:- Has serviced? No:-
The technicians found the unit in this condition when it was sent in:
DIRI0100866black/ body smudged dusty/lcd smudged film/ viewfinder hood dusty /
Please direct your questions to [email protected] and please include your Tag# in the subject line of the email.
So, to summarize:An $1800 Sony A7 ii camera body completely died after just over two months of light useI not only had to, but was expected to pay for shipping the camera inI will have to wait a full month (July 21st) to get my new camera back as they don't have the partOr I could pay return shipping (another insult) and receive my non-functioning camera back I still have no idea what is wrong with it, unless smudge/dust on the lcd screen or smudge/dust on the viewfinder hood has the ability to brick an $1800 cameraI hope someone from Sony reads this and has some answers. When I called to speak with someone, I was told by Sony's "Customer Service" (term used loosely) that unless I bought it from their website directly, there is nothing, yes I said NOTHING they can do to help. Their "Customer Service" is for website purchases ONLY. I asked if there was customer service for people who own Sony products, but didn't buy them from the website. I was told straight up, NO. And since I bought my camera from Amazon, there is nothing they can do. AT ALL. They transfered me to "Technical Services" (again used loosely). I was told by them that the issue would have to be escalated to "Customer Relations" and there was nothing they could do. So, another transferred to another department that can do nothing. No one has called me back from Sony on any of the issues listed herein I hope someone from Sony reads this and questions the "processes" and "support" (hahah, it is very hard to say that without laughing) they have in place for consumers who are spending what I consider an adequate amount of money for their products. I have lost all faith in Sony and will share my story with anyone in the photography community who will listen. Brian

I'm sorry to hear about your experience. Adobe doesn't officially monitor this forum. HOWEVER, they do monitor the adobe.com forum and try to resolve issues there. I hope that when you repost someone will step in to help you out, ASAP.

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Can't Find Customer Service Support through Phone

We have a HP Officejet 7210 All in One printer and yesterday we found a problem with the electrical connector from the printer to the ink Cartridge and from the HP website and error message, we found that the X-Bias Spring was dislodged and it can't detect the cartridge.
This morning, I call the customer support and trying to find a solution to fix the problem. Due to the fact that the printer was out of warranty, thus, we are willing to pay HP to find a service center to service it according to the HP website self help link
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01423559&lc=en&dlc=en&cc=us&product=391153&rule=33757&lang=en
However, the customer service representative that I spoke to is trying to ask me to upgrade and buy a new printer instead of trying to find a solution to fix the printer problem, if I want a new printer, i would look for new printer, but all we need is to service that printer.
I am trying to ask her to help me find a authorized HP service center that I can bring it in or ship to fix the problem and pay for the service, however, she asked me to search for itself, and if I can find it, I won't spent half an hour on the phone with the customer service.
Guess what, she put on on hold and never get back to me after she said that she will try to find the information on where I can find the service center. I tried to get her name or customer service ID so that I will have a record on what was happening and she refused to give it to me.
ALL i need is a place that I can bring the printer for HP to service. Otherwise, I can just bring it to any other local printer shop.

HP doesnt repair the printers, but instead replace them with working ones. If the printer is under warranty, they replace it for free, and if it's OOW, then it'll be a paid replacement. Since you printer is not being sold or manufactured anymore, the printer can only be traded in for another printer of a higher series, and this trade-in will be charged also. In HP's terms, this is known as an OOW upgrade, which the customer service rep. told you about. The broken X-bias spring most likely cannot be fixed at any service center. And even if they can replace teh carriage slot that holds the cartridges and the X-bias spring, it may not be very cost effective. So the better option would be to go for the upgrade that the Customer Service told you about. It'll be less time-consuming and less-troublesome. Besides, you'll get a full 1-yr. limited hardware warranty on the upgrade printer, so it's as good as buying a new printer.
If you still want to visit a service center, then visit THIS link, fill in the details, and you should get a list of service centers in your location(this link is for the US only).
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

Apple customer service/support = terrible

There is no where else for me to do this really, so I thought I'd rant here...
I received an ipod (20G 4th gen) last christmas from my parents, amazing present i'm sure you'd agree! everything has been great with it until 2 weeks ago when it just stopped working for no reason. I got up to go to work, switched on ipod and nothing except a folder and a warning icon.
no problems really I thought reboot it, no effect. reset, ditto. Plugged it into my mac everything appeared fine. I can drag and drop files from it, listen to tunes on it, everything as normal. So I unplugged it. back to warning screen. I decided to factory restore, which went fine. But if I unplug it it just goes back to the warning screen.
So I went on a wee trip to the local apple place, who sent it off to their repair people...but it is returned 'cos it is out of warranty by 3 weeks, turns out my parents bought the thing in september for some reason...
Anyway I decided to phone apple support but they are just no help at all, appalling english so that i could barely understand the two service people that I ended up speaking to and basically they tell me that there is nothing I can do except give them £170 and they'll give me a new ipod...now this is just not an good. It is their product that has gone wrong. why should I pay? The original service people that it got sent to noted that there is no visible damage on the outside, ie it has not been dropped...if they open it up they'll see that there is no damage on the inside from beinging in water or anything (cos it hasn't been in water) so bascially 3 weeks out of the one year warranty but after only 10 months or so of use the ipod has stopped working through no fault of my own and somehow I am expected to pay!!!!
How can they do this? It is just really really terrible customer service. I have gone from always being a mac customer with all Macs in my office and home to never ever going to buy one of their products ever again! I am so dissappointed, just can't believe it...now where is that Sony brochure?
Rant over.

I feel for you, I have just sent my 40gb 4th gen ipod to be repaired for the third time, I was fortunate in that i have applecare. However you may still be afforded some protection by the Scottish Law which is far superier to the laws of our colonial subjects, Apple have to comply the 'Sale of Goods Act' which basically says if Apple are selling ipods that are only meant to last about a year, and have told you so then fair enough, but if it is generally consider that such a device should last longer they maybe liable to repair or a replacement particularly if you can show that these products are prone to failure i.e. there is a inherent flaw/fault in the design and operation (the keep freezing)in the product. So contact Trading Standards and checkout the goverment website www.gov.uk
Good Luck
Powerbook G4, Emac, ipod 4th gen, ipod mini Mac OS X (10.4.3)

Lack of customer service/support

In May of 2011, I purchased a ThinkPad for my son to take to college. With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up. In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair. Unfortunately, after one day, the computer once again ceased to work. This time, it was not even possible to run the diagnostics because the computer would not even boot up. Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started. A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist. Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message. The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me. When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls. Wow! is this what customer service has come to? Since then, I did call the Escalation Specialist again and left a message requesting a return call. Again, no call back. So, I have yet to even speak with this "Escalation Specialist".
If I had only known that Lenovo does not stand behind the products or warranties that it sells, I would never have purchased a computer from them. Instead, my son went through his first round of college finals without access to a computer, and I am left with tremendous frustration that we now are sitting with a computer that does not work and are at the mercy of a company that clearly does not care. If anyone reading these posts has advice about how to proceed, please respond.

hey UnhappywithLeno,
welcome to the forums and apologies on what had happened.
could you pm to me the following :
Name:
Country:
Mobile:
Email:
MTM [machine type model]:
(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)
Serial Number (S/N):
Date of Purchase:
Case/Order Number : (if any)
Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
Location of unit : Home / Repair Center (delete where appropriate)
Description of issue :
Troubleshooting Taken : (if any)
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Horrendous customer service. Hate

4 hours on "Chat" with Comcast reps, no resolution, parrotting rote response. Horrendously frustrating; is it any wonder they are the most hated company in America? "Customer Service" is a misnomer.They are arrogant and the truth is not in them. I am sick and tired of being lied to repeatedly. Each time you call you get a different story; they are either stupid and incompetent, or pathological liars. I abhor this company! Years of loyalty is all onesided.

Hi Eloqnt,
Sorry to hear about the poor experience you're having. I would like to opportunity to be able to help you. Please send me a Private Message with your concerns.
Click my name (ComcastZach) and click Private Message Me.

Opinion concerning customer service support

i believe customer service should be able to help us add/remove friends and family numbers and change our usage control settings in situations where customers are unable or when it is inconvenient for them to do so, if a customer absolutely needs to block restricted numbers or need to urgently block a number and a customer does not have my verizon or a computer, we should be able to call customer service to apply these changes if necessary.
And plus a number of people prefer to talk to an actual person rather than a machine for account management, especially when making payments or changing and address. ugh.

Jasonmg99 wrote:
.... Plus the my media, contacts, friends and family and safeguards that were once on the verizon overview page is no longer there and is not as easy as it once was.
As budone stated, it IS there - it's just been rearranged. Easier? Harder? All a matter of opinion - if you were used to the "old" layout, (that really wasn't that old, I was still finding my way around) then getting used to a new layout will seem hard at first.
The new page has 4 areas, BILL, PLAN, DEVICE, PROFILE - and all the options are still there. Just figure what category or subcategory they would fall under and click that box.....

Bad customer service & support for Nokia Penang Se...

Dear All user or top management of Nokia,
I would express my feeling with Nokia Jalan Brawn Service Centre, I was newly brought a Nokia E72 on Dec'2009 and give to my VIP customer as gift, after one month time, he feedback the mic can't function and give back to me for getting the claim and repair, i bring to the communication shop i origin buy the phone to ask for help, this time the sales girl helpping to check, the feedback is the mic is not perform well and the advice to enable the repair be done in a short period, the better suggestion is bring to Nokia service centre. I directly bring to the Nokia center, this time the custmer service had test on the phone & agree that the phone may have the mic problem and told me to bring back the phone after repair by the next day. The outlook of the phone was showing in the good condition. Which can be prove on the job order form, the remark on the warrantee is "1 trans, bp-41(0379), batt cvr, 4 gbmmc"
After the next day, i call up nokia to ask for the status of the phone, the feedback is yet done and ask to call on the next day.
I do call again on the next day, this time the customer service feedback is, the phone only able to recover after two week, this is due to the system module is unfunctional. I have no choice, just only wait for two more week....
After two weeks, i call again, is ready dissapointed, the feedback from the customer service is the Nokia having problem on sending to part.....is out of stock....and need to wait for two more weeks.
Again & again, i call up after two week, the bad result again, there is the wrong system module was order by them, there need to wait until they call me....
This time no time commit from them, therefore i just wait....but it seem like no feedback under a week before chinese new year, i call them, the same feedback is yet received the order from Nokia...
I have a comment with Nikia here, it this the good care to customer buy need to do the replacement in the lastest model by take at least 1 month time.....i was very angry to told the CS, is the phone can't ready before CNY, i will reject the phone. I phone the latest model with the higher price is because is new, i believe the price had depreciate for the two month past time....is meaning less to me for buy the latest model for Nokia phone.
Some 4pm before a day of CNY, i do received a call, ya! this time, the phone had ready for pick up....
On 25 Feb, 2010, 5.30pm, i'm in very happy mood to collect back the phone, after checking on the phone, i get shock....the stanless still case was scatches very were....this time i had inform the customer service, but they keep on argue in very unpolite way & no replacement can make.....
Is very disappointed.......
Is this a Nokia correct mission....on customer care?
Is this services give the Nokia today reputation?
Is the Nokia top managemt know on this bad services?
I still hope, can have the feedback from Nokia top management how i able the trace is fairness....with gave back the claim on the scatches happend after send to the "Hello' service Centre (M) Sdn. Bhd. in this two months time....
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The "top management of nokia" will not see your complaint here.
To get a response from nokia you need to write them a letter or contact nokia care in your country.

Nokia customer service support - Warranty claim fo...

Just finished being online with one of the support staff at Nokia USA's phone number, with a thick mumbling accent, and obviously having a hard time understanding english.
Anyway lens shutter is falling apart, due to build quality issue or design issue, and I've wasted 30 minutes of my life to try to explain to the agent that I need a new back cover/battery cover due to this.
He want's the whole damn phone sent in, and to keep it for 2-3 weeks plus shipping time, and has just spent the last 25 minutes of our lives telling me how to navigate the NokiaUSA website, with incorrect script trying to find his RMA submission request form.
Sometimes its just cheaper to say ok. Nokia could've finished the issue in 5 minutes by taking down my imei, and then saying "we'll send you a replacement cover".
Lord. Is that what we spend $500 on? Nokia warranty service and support is not worth a nickle.

Thanks, I'm just trying to get an application I bought from the Ovi store (peggle). After a long email exchange with Ovi support, they sent me the application for the Nokia 6300 while I have a 5800 XM. Their telephonic support is quite bad technically (I was disconnected in 4 out of the 7 calls and connected to the wrong language in the other 2) and again they sent me the 6300 version.
So what I would like to do is to raise this to a higher level where they might actually pay atention to what I've written. I've filled out the customer satisfaction survey. Maybe that will help.

HT201272 I am trying to recover my aunts audio books for i tunes. We registered her new ipod and authorized her new computer, but in the purchased menu it is not showing the audio books. Any suggestions? Customer service support is not working for me.

Can somebody please help me. I am trying to recover my aunts audio books that she has purchased. I have authorized her new computer and registered her new ipod. There is no option for audio books under purchased and itunes is telling me there are no available downloads. She has purchased several audio books in the last two years.

thank-you! yeah, i cant see going to 64. as it stood sound quality was dodgy. good on some stuff, great on others, and terrible on a few. i have some great news...my ipod is not showing up in itunes. again. i give up. it has music on it. its full to the tippy top. i fooled around with some of the things the trouble shooter wizard thing suggested last night for hours. didnt fix it. after awhile i was just going in circles. i will just live with the thing the way it is. but i will say one thing; after reading some of the posted issues other folks are having i'm just glad i didnt put everything in the cloud....peace

If you want customer service, this platform is not for you...

Terrible technical support - no replies in the forums. The online chat people dont know crap and mainly only are there for sales. We had considered using this platform with our 100+ clients but I seriously doubt it now with the lack of REAL customer service like other hosting companie can offer.
Tom

I have actually experienced the opposite - great customer service/support. Keep in mind that these are user to user forums not actual tech support. Although we are very lucky to have much of the BC staff participating.

Such Poor Customer Service

I was seriously thinking about switching my service to Verizon's triple play. However, when it takes me 20 minutes on the telephone waiting for a representative to answer my questions and sign me up--at different times of the day, I wonder what it would be like if I was an existing customer looking for assistance-- what a 40 minute wait?? It's too bad that customer service/support is lacking because I've been told FIO/s is really nice. I'm from the world that believes that good customer service is far more important than a nice picture. What good is a nice picture if and when I need someone to assist me when there is no longer a nice picture-- there's nobody answering the phone. Too, too bad Verizon.

This is so true! We have been without phone service for almost a week. I scheduled repair on line, got a ticket, took the day off work, and verizon was a no show. No call (the ticket contained my cell number), nothing. After 45 minutes on hold, I was told they were coming the next day. They have still not fixed it after 2 online ticket times have been scheduled.
Our verizon dsl goes out all the time (for our neighborhood) and each time means at least 30 minutes on hold.

Bad Customer Service at Adobe - Why ?

Why Does Adobe have such terrible customer service?
I am so suprised and disappointed to learn this.
I have submit several requests for someone to call me back , via their customer service page. Nobody ever calls me back.
I try calling them EVERY SINGLE DAY- Nobody answers the phone... not even after 30 minutes of waiting !
I purchased the teacher version of the CS5 package and submit my identification as requested. They keep sending me emails to inform they will cancel my order if they dont receive the ID. But i have already submit it ! So i am trying to get through to someone so i can give them the case number and ask them to verify that i have submit the ID !
Surely , this is not the job of the customer. Surely , for software as expensive as Adobe' packages , they should have a decent customer service support line where you are guaranteed to get through to a person who can help???? Apparently not , apparently this is too much to ask
Why is Adobe customer service so terrible? And is it likely to improve??? If not, i may just cancel the order, as annoying as that will be . I need to know i can rely on a good support line when needed.

There use to be a Facebook page about Adobe problems created by a disgruntled customer. When it was created customers would get better service from there. Seems Adobe didn't like the negative Comments. I don't know whether it still exist or not though. You might look and if still there post you problem there.
Adobe like most software companies, to save money is dumping any employees of 40-45 years old. They are replacing them with people from overseas, who think they are making great sums of money when they are paid 50¢ an hour. Or employee in the US just out of school and don't have necessary knowledge.
Its not just limited to Adobe. It just seems to be worse at Adobe. Right now Adobe's quality of service is worse than Intuit's. IF you have dealt with Intuit (Quicken/Quickbooks) you'll know what I am talking about. Also, look up Adobe at the Better Business Bureau website. What Adobe don't realize, the level of support for products they sell, determines their ability to sell products. But the bean counters, and BOD and officers don't care.

Hp the worst brand ever! Worst support and customer service

I bought the HP envy touchsmart 15-j001tx from Relaince Digital, Mangalore on 1st october 2013.
When i reached home and opened the laptop i noticed a spot in the middle of the screen that was seen even when the laptop was switched off. It resembled some sort of liquid inside the screen. When i turned on the laptop it disappeared after a few minutes so i left it. On 2nd october when i opened the laptop in the morning i saw that the liquid spot had reappeared and it had spread and it was now covering the middle one third of the screen.. I turned on the laptop but this time it didnt disappear.
I tried calling the seller and he told me to call customer care.. I called customer care but since it was gandhi jayanti they werent available. So i called them again on 3rd october and they registered my complaint and asked me to send pics and i did immediately! And they replied saying this damage is not covered under warranty. I called up the dealer again and he said bring it over.. So i headed to mangalore again (from manipal) and when i reached there they tell me that they wont replace the piece but if i take it to hp centre in mangalore they will give me a DOA certificate and then i can get a replacement. So i took it there but they too are dancing around the topic. Now i dont have a laptop and i dont have my 80,000 rupees that i spent trying to get this.
I will fight to get either my money back or a new laptop but to anyone who is reading this... PLEASE keep in mind that HP has the worst customer service ever.. And Reliance digital will sell u faulty pieces and steal your money..
Do not trust these people ever..

Dilip1991, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum (please note as it is the weekend, it may be a couple of days before you are contacted).
KittyK - HP Support Forums Moderator
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When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
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Absolutely the WORST customer service!!! Customer disservice is more Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!! Bring back support to the U.S.!

Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!

Hi richmc. I will only deal with the last part of your message.
You say that you want to use Outlook 2007 to collect your mail. That is not a problem, it is just an email client. BT do not supply this email client. Microsoft do.
You cannot expect BT to be able to assist customers with all the different email clients available to use. You can get the server details etc to set it up yourself.
Most ISP's are the same on support issues for things that they do not supply.
BT do have a paid support service if you did want to use it but for things like email setup it should not be needed.
You also say that you have your own domain names. These NEED to be hosted somewhere to be able to use them for email.
I don't believe that BT do hosting anymore(Could be wrong). So you would need to get in touch with a hosting company, someone like Nethosting, 1&1, GoDaddy etc to set up an email hosting account and then set up your email client to your hosting companies email servers.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

A7II Broken & Horrendous Customer Service/Support

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