Nokia E75 is not showing the details of an incomin...

For Christmas, I got the Nokia E75 which I was really chuffed about. Everything on the phone is working apart from when someone tries to phone me. All that comes up on the screen is the word 'call' and nothing else. I have gone through the instructions manual and done everything that has to do with Caller ID etc. I took the phone into my local store and asked if the phone was faulty and they said just to update the phone from the Nokia website. I did that and it still hasn't solved the problem.
Can anyone help me? It would be very much appreciated.

If it shows "call" and not even the number of the caller then it is probably due to Caller ID not being activated on your account. Contact your network and have them activate caller ID.

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