Nokia responds to reports about the N900 micro-usb...

Hi all,
we have just received the following statement from Nokia regarding the micro-USB port of the Nokia N900:
We are aware of reports that under certain conditions, the micro-USB port of a very limited amount of Nokia N900 devices can be detached. Product quality is of utmost importance to Nokia and we are investigating this issue further. Consumers who experience this issue should contact their local Nokia customer care. The same warranty applies to the Nokia N900 as with any other Nokia device. We apologize for any inconvenience this may cause.
To find contact details of authorized Nokia Care points globally, please visit
www.nokia.com/repair
I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".

Thanks for your answer vandelay. In regards to getting in a second opinion, first of all there is only one repair centre near my location, and second of all I do not see the point of getting a second opinion in if Nokia hasn't passed out the word that the USB Port flaws have been acknowledged and that they should be covered by the warranty - the Repair centres will simply give me back my device without doing anything since Nokia hasn't given them updated instructions on how to proceed.
Also, my USB Port looks like I have "deliberately" ripped it off, so any engineer will refuse it and tell me the same unless Nokia gives out updates on the situation. I am really bewildered (and slowly getting really annoyed with this) by Nokia's approach: releasing a first statement that they are aware of the issue simply to avoid any resulting "**bleep**storm" is a poor tactic.
I sincerely hope that Nokia will soon clarify this issue and ensure that customers who have troubles with their USB Mini Ports get their devices exchanged/repaired ASAP. More details on the warranty only applicable "under certain conditions" are also needed.
This is my first Nokia device (coming from SonyEricsson), it has been a trip with more downs than ups so far, and the current situation is making me more angry and frustrated by the day, pushing me further away from buying another Nokia device ever again.
For the time being I will send Nokia.be an email (I have contaced nokia.co.uk where I bought the device almost a week ago: still awaiting reply, despite claims that a response will reach me 'within 48 Hours '.) and bring it to their attention. At the moment I do not think the Care Centres are at fault. I do believe that it's Nokia who still hasn't decided how to proceed and hasn't given out any instructions to the Repair Centres yet.
Regards,
shauser

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