Non-legit app refund

Yesterday I purchased a non-legit version of ewallet for BB10 from the app store (now subsequently removed from the store) and appear to be unable to send a refund request using the Blackberry Commerce refunds form.  Each time I attempt to send the form it simples returns "An unknown error occurred processing your refund request. Please try again later."
Is there any solution for this or a direct contact as I have tried to send the form a number of times in the last 24 hours.
Thank you for any advice.
Richard.

@roguck: Try [email protected] Make sure you enclose your purchase receipt.
@sdgardne: I don't know about the USA, but that would not stand in a European court of law. Your transaction is with BB, so they are contractually obligated to provide a service. That obligation cannot be delegated. Besides, would you contact your internet service provider if you had an issue with an an order on Amazon? Of course not.
That said, the App World agreement states that RIM is not obliged to provide any refunds. For warranted cases they often do though.
Files & Folders, the unified file & cloud manager for PlayBook and BB10 with SkyDrive, SugarSync, Box, Dropbox, Google Drive, Google Docs. Free 3-day trial! - Jon Webb - Innovatology - Utrecht, Netherlands

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