Not able to Activate employee who is in Holland

I have an employee who is based in Holland.  He has an 8830.  He checked with his service and does has the enterprise plan on his phone.  He is able to surf the internet.  Any ideas on why he is not able to activate his blackberry with my BES

This should be unrelated to his location, so long as service is set-up correctly and the device has a data signal.
What is occuring when he attempts to activate? If it just sits at activating are Activation(etp.dat) messages being delivered to the user mailbox?
Here is a good wayto test all aspects:
1) Remove user from Bes
2)Start activation on device with User not on the BES
3)Do ETP messages get delivered to the users mailbox? If So Delete these messages and continue. If Not attempt activating the device to a different email account (hotmail, Gmail,Yahoo) If activation message appears in the second mailbox your server or customers mailbox is blocking the email for some reason. If the message is not delivered to the second email box either it is likely the device or the carrier Provisioning.
4) Re-add the user to the BES and Ativate
5) Do Activation messages stay in the Users Mail Box? If so check to see if user is saving messages to a PST
If all these check out and the issue still exist then more information would be needed to determine next steps. 

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