Not able to search catalog

Hi
I have created app instance for my custom connector and published the sandbox. Now when i click "Request Account" for a user, in catalog page I enter my app instance name and clicked search. But my app instance is not being displayed in the catalog page. After some time it is throwing this error in UI.
IAM-7130125 : Search token caused Oracle text DRG issue, DB exception is :IO Error: End of TNS data channel1
In OIM diagnostics logs....
[2013-05-09T16:26:07.238-04:00] [oim_server1] [NOTIFICATION] [] [oracle.iam.platform.kernel.dao] [tid: OIMQuartzScheduler_Worker-10] [userId: oiminternal] [ecid: 0000Ju6cizQ2BTS_uDt1iX1HYiba000002,1:30879] [APP: oim#11.1.2.0.0] Inserting records for orchestration cleanup
[2013-05-09T16:26:07.252-04:00] [oim_server1] [WARNING] [] [oracle.adf.controller.faces.lifecycle.Utils] [tid: [ACTIVE].ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: 0000JuAxKmf2BTS_uDt1iX1HYiba0000^B,0] [APP: oracle.iam.console.identity.self-service.ear#V2.0] ADF: Adding the following JSF error message: IAM-7130125 : Search token caused Oracle text DRG issue, DB exception is :IO Error: End of TNS data channel17002[[
oracle.iam.ui.platform.exception.OIMRuntimeException: IAM-7130125 : Search token caused Oracle text DRG issue, DB exception is :IO Error: End of TNS data channel17002
     at oracle.iam.ui.platform.exception.OIMErrorHandler.reportServiceException(OIMErrorHandler.java:170)
     at oracle.iam.ui.platform.exception.OIMErrorHandler.reportException(OIMErrorHandler.java:65)
     at oracle.adf.model.binding.DCDataControl.reportException(DCDataControl.java:411)
     at oracle.adf.model.binding.DCBindingContainer.reportException(DCBindingContainer.java:416)
     at oracle.adf.model.binding.DCBindingContainer.reportException(DCBindingContainer.java:471)
     at oracle.adf.model.binding.DCControlBinding.reportException(DCControlBinding.java:201)
     at oracle.jbo.uicli.binding.JUCtrlActionBinding.reportException(JUCtrlActionBinding.java:2016)
     at oracle.jbo.uicli.binding.JUCtrlActionBinding.doIt(JUCtrlActionBinding.java:1660)
     at oracle.adf.model.binding.DCDataControl.invokeOperation(DCDataControl.java:2150)
     at oracle.jbo.uicli.binding.JUCtrlActionBinding.invoke(JUCtrlActionBinding.java:740)
     at oracle.adf.controller.v2.lifecycle.PageLifecycleImpl.executeEvent(PageLifecycleImpl.java:402)
     at oracle.adfinternal.view.faces.model.binding.FacesCtrlActionBinding._execute(FacesCtrlActionBinding.java:252)
     at oracle.adfinternal.view.faces.model.binding.FacesCtrlActionBinding.execute(FacesCtrlActionBinding.java:210)
     at oracle.iam.ui.platform.utils.FacesUtils.executeOperationBinding(FacesUtils.java:165)
     at oracle.iam.ui.platform.utils.FacesUtils.executeOperationBindingFromActionListener(FacesUtils.java:112)
     at oracle.iam.ui.catalog.view.backing.CatReqBean.searchCatalogActionListener(CatReqBean.java:311)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
     at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
     at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding.invoke(MethodExpressionMethodBinding.java:53)
     at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBinding(UIXComponentBase.java:1256)
     at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand.java:183)
     at oracle.adf.view.rich.component.fragment.UIXRegion.broadcast(UIXRegion.java:148)
     at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclude.java:102)
     at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.run(ContextSwitchingComponent.java:92)
     at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._processPhase(ContextSwitchingComponent.java:361)
     at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.broadcast(ContextSwitchingComponent.java:96)
     at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclude.java:96)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.broadcastEvents(LifecycleImpl.java:1018)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:386)
     at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:194)
     at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
     at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:205)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.adf.view.page.editor.webapp.WebCenterComposerFilter.doFilter(WebCenterComposerFilter.java:117)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:106)
     at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
     at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:60)
     at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
     at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilterImpl(TrinidadFilterImpl.java:271)
     at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilter(TrinidadFilterImpl.java:177)
     at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFilter.java:92)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.help.web.rich.OHWFilter.doFilter(Unknown Source)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.iam.ui.platform.servletfilter.IdentityContextFilter.doFilter(IdentityContextFilter.java:50)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.iam.platform.servletfilter.PwdMgmtNavigationFilter.doFilter(PwdMgmtNavigationFilter.java:164)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.bpel.services.workflow.client.worklist.util.WorkflowFilter.doFilter(WorkflowFilter.java:248)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.bpel.services.workflow.client.worklist.util.DisableUrlSessionFilter.doFilter(DisableUrlSessionFilter.java:70)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:179)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
     at java.security.AccessController.doPrivileged(Native Method)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
     at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
     at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
     at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
     at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.security.wls.filter.SSOSessionSynchronizationFilter.doFilter(SSOSessionSynchronizationFilter.java:321)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
     at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
     at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
     at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
This problem is happening for all appinstances in OIM. Looks like there is problem with OIM database. But how to fix this issue.
Appreciate ur replies.

For testing I created a role and ran Catalog Sync Job to see if it comes in catalog. But catalog sync job throws error message as below
java.lang.Exception: oracle.iam.catalog.exception.CatalogException: Following 1 Role failed to harvest with Entity Ids: 16 : ORA-29881: failed to ORA-06512: at "DEV_O ORA-29881: failed to validate indextype
[2013-05-10T11:03:45.070-04:00] [oim_server1] [NOTIFICATION] [] [oracle.iam.platform.kernel.dao] [tid: OIMQuartzScheduler_Worker-7] [userId: oiminternal] [ecid: 0000JuBNfiO2BTS_uDt1iX1HZ20k000002,1:31254] [APP: oim#11.1.2.0.0] Inserting records for orchestration cleanup
[2013-05-10T11:03:45.093-04:00] [oim_server1] [NOTIFICATION] [] [oracle.iam.platform.kernel.impl] [tid: OIMQuartzScheduler_Worker-7] [userId: oiminternal] [ecid: 0000JuBNfiO2BTS_uDt1iX1HZ20k000002,1:31254] [APP: oim#11.1.2.0.0] Completed orchestration with action result - Done
[2013-05-10T11:03:45.100-04:00] [oim_server1] [WARNING] [] [oracle.iam.scheduler.vo] [tid: OIMQuartzScheduler_Worker-7] [userId: oiminternal] [ecid: 0000JuBNfiO2BTS_uDt1iX1HZ20k000002,1:31254] [APP: oim#11.1.2.0.0] IAM-1020021 Unable to execute job : Catalog Synchronization Job with Job History Id:219370[[
java.lang.Exception: oracle.iam.catalog.exception.CatalogException: Following 1 Role failed to harvest with Entity Ids:
16 : ORA-29881: failed to
ORA-06512: at "DEV_O
ORA-29881: failed to validate indextype
     at oracle.iam.catalog.scheduledTask.CatalogSynchronization.execute(CatalogSynchronization.java:103)
     at oracle.iam.scheduler.vo.TaskSupport$1.processWithoutResult(TaskSupport.java:135)
     at oracle.iam.platform.tx.OIMTransactionCallbackWithoutResult.process(OIMTransactionCallbackWithoutResult.java:9)
     at oracle.iam.platform.tx.OIMTransactionCallback.doInTransaction(OIMTransactionCallback.java:13)
     at oracle.iam.platform.tx.OIMTransactionCallback.doInTransaction(OIMTransactionCallback.java:6)
     at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:128)
     at oracle.iam.platform.tx.OIMTransactionManager.execute(OIMTransactionManager.java:22)
     at oracle.iam.scheduler.vo.TaskSupport.executeJob(TaskSupport.java:116)
     at sun.reflect.GeneratedMethodAccessor724.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at oracle.iam.scheduler.impl.quartz.QuartzJob$TaskExecutionAction.run(QuartzJob.java:266)
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
     at weblogic.security.Security.runAs(Security.java:41)
     at Thor.API.Security.LoginHandler.weblogicLoginSession.runAs(weblogicLoginSession.java:52)
     at oracle.iam.scheduler.impl.quartz.QuartzJob.execute(QuartzJob.java:75)
     at org.quartz.core.JobRunShell.run(JobRunShell.java:202)
     at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)
Caused by: oracle.iam.catalog.exception.CatalogException: Following 1 Role failed to harvest with Entity Ids:
16 : ORA-29881: failed to
ORA-06512: at "DEV_O
ORA-29881: failed to validate indextype
     at oracle.iam.catalog.harvest.impl.CatalogableEntity.harvestCatalogItems(CatalogableEntity.java:141)
     at oracle.iam.catalog.harvest.impl.HarvestCatalogImpl.harvestCatalogData(HarvestCatalogImpl.java:63)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
     at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
     at $Proxy389.harvestCatalogData(Unknown Source)
     at oracle.iam.catalog.harvest.api.HarvestCatalogEJB.harvestCatalogDatax(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
     at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
     at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
     at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
     at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
     at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
     at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
     at $Proxy388.harvestCatalogDatax(Unknown Source)
     at oracle.iam.catalog.harvest.api.HarvestCatalog_4pfh0j_HarvestCatalogRemoteImpl.__WL_invoke(Unknown Source)
     at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
     at oracle.iam.catalog.harvest.api.HarvestCatalog_4pfh0j_HarvestCatalogRemoteImpl.harvestCatalogDatax(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:85)
     at $Proxy189.harvestCatalogDatax(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:198)
     at $Proxy386.harvestCatalogDatax(Unknown Source)
     at oracle.iam.catalog.harvest.api.HarvestCatalogDelegate.harvestCatalogData(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
     at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
     at $Proxy387.harvestCatalogData(Unknown Source)
     at oracle.iam.catalog.scheduledTask.CatalogSynchronization.execute(CatalogSynchronization.java:93)
     ... 18 more
[2013-05-10T11:03:45.197-04:00] [oim_server1] [NOTIFICATION] [] [oracle.iam.scheduler.impl.quartz] [tid: OIMQuartzScheduler_Worker-7] [userId: oiminternal] [ecid: 0000JuBNfiO2BTS_uDt1iX1HZ20k000002,1:31254] [APP: oim#11.1.2.0.0] Job Listener, Job was executed QuartzJobListener.jobWasExecuted Description null FullName DEFAULT.Catalog Synchronization Job Name Catalog Synchronization Job
[2013-05-10T11:04:56.082-04:00] [oim_server1] [NOTIFICATION] [] [oracle.iam.scheduler.impl.quartz] [tid: OIMQuartzScheduler_Worker-3] [userId: oiminternal] [ecid: 0000JuBNfiO2BTS_uDt1iX1HZ20k000002,1:31250] [APP: oim#11.1.2.0.0] Job Listener, Job to be executed Description null FullName DEFAULT.Issue Audit Messages Task Name Issue Audit Messages Task
Any ideas??

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When I try to print a flash paper file from adobe acrobat professional, it prints, and it creates the flash paper file. The flash paper file is no longer search-able though, when I try searching, it just says "not found".
The original PDF is search-able, and I have created the flash paper files before and they were search-able, but now they are not. Is there something I'm missing? Please let me know!
contact me at [email protected]
Thanks!

I havent exported any videos in the past from Flash. The movie is around 45 seconds and the size is 470KB.
I tried both, the memory and the hard drive.
In the attached image you can see the settings and in the other image you can see the progress bar that remains without something to happen.
I dont mind what type of video to export it can be also .avi but again I have troubles there. It is very large and the animation is distorted.
The animation consist from two scenes. The first one can be exported without any problem but the second one cannot be exported. May be because it has some masks layers and guide layers?

SR created using cs_servicerequest_pub.Create_ServiceRequest is not able to search it in Contact Center.

Hi All ,
I have created a SR using following sql api
declare
lx_msg_count NUMBER;
lx_msg_data VARCHAR2(2000);
lx_request_id NUMBER;
lx_request_number VARCHAR2(50);
lx_interaction_id NUMBER;
lx_workflow_process_id NUMBER;
lx_msg_index_out NUMBER;
lx_return_status VARCHAR2(1);
l_service_request_rec CS_ServiceRequest_PUB.service_request_rec_type;
l_notes_table CS_SERVICEREQUEST_PUB.notes_table;
l_contacts_tab CS_SERVICEREQUEST_PUB.contacts_table;
begin
-- Populate the SR Record type
l_service_request_rec.request_date := to_date('19-NOV-2013 16:27:34', 'dd-MON-YYYY
HH24:MI:SS');
l_service_request_rec.type_id := 4;
l_service_request_rec.status_id := 1;
l_service_request_rec.urgency_id := 44;
l_service_request_rec.inventory_item_id := 2530;
l_service_request_rec.inventory_org_id := 204;
l_service_request_rec.severity_id := 6;
l_service_request_rec.summary := 'TEST IBIZ';
l_service_request_rec.caller_type := 'ORGANIZATION';
l_service_request_rec.customer_id := 3532;
l_service_request_rec.verify_cp_flag := 'N';
l_service_request_rec.sr_creation_channel := 'PHONE';
l_service_request_rec.resource_type := null;
l_service_request_rec.group_type := null;
l_service_request_rec.owner_id := null;
l_service_request_rec.owner_group_id := null;
l_service_request_rec.bill_to_site_use_id := 1583;
l_service_request_rec.ship_to_site_use_id := 2359;
l_service_request_rec.exp_resolution_date := to_date('19-DEC-2013 16:27:34', 'dd-MON-YYYY
HH24:MI:SS');
l_service_request_rec.install_site_use_id := 178401;
l_service_request_rec.account_id := 3670;
l_service_request_rec.obligation_date := to_date('22-NOV-2013 16:27:34', 'dd-MON-YYYY
HH24:MI:SS');
l_service_request_rec.category_id := 1376;
l_service_request_rec.last_update_channel := 'PHONE';
l_service_request_rec.category_set_id := 27;
l_service_request_rec.incident_occurred_date :=to_date('19-NOV-2013 16:27:34', 'dd-MON-YYYY
HH24:MI:SS');
l_service_request_rec.incident_location_id :=178401;
l_service_request_rec.incident_country :='US';
l_service_request_rec.last_update_program_code :='CSXSRTAB';
l_service_request_rec.creation_program_code :='CSXSRTAB';
l_service_request_rec.bill_to_account_id :=3670;
l_service_request_rec.ship_to_account_id :=3670;
l_service_request_rec.bill_to_party_id :=3532;
l_service_request_rec.ship_to_party_id :=3532;
l_service_request_rec.bill_to_site_id :=2915;
l_service_request_rec.ship_to_site_id :=2915;
l_service_request_rec.incident_location_type :='HZ_PARTY_SITE';
dbms_output.put_line('before calling public sr');
FND_GLOBAL.APPS_INITIALIZE(
user_id => 0,
resp_id => 21739,
resp_appl_id => 514);
cs_servicerequest_pub.Create_ServiceRequest (
p_api_version => 2.0,
p_init_msg_list => FND_API.G_TRUE,
p_commit => FND_API.G_FALSE,
x_return_status => lx_return_status,
x_msg_count => lx_msg_count,
x_msg_data => lx_msg_data,
p_resp_appl_id => 514,
p_resp_id => 21739,
p_user_id => 0,
p_login_id => NULL,
p_request_id => NULL,
p_request_number => NULL,
p_service_request_rec => l_service_request_rec,
p_notes => l_notes_table,
p_contacts => l_contacts_tab,
x_request_id => lx_request_id,
x_request_number => lx_request_number,
x_interaction_id => lx_interaction_id,
x_workflow_process_id => lx_workflow_process_id );
dbms_output.put_line('Return Status : ' || lx_return_status);
dbms_output.put_line('Inserted request id: ' || lx_request_id );
dbms_output.put_line('Inserted request num : ' || lx_request_number );
dbms_output.put_line('Interaction ID : ' || lx_interaction_id );
IF (lx_return_status <> FND_API.G_RET_STS_SUCCESS) then
IF (FND_MSG_PUB.Count_Msg > 1) THEN
--Display all the error messages
FOR j in 1..FND_MSG_PUB.Count_Msg LOOP
FND_MSG_PUB.Get(
p_msg_index => j,
p_encoded => 'F',
p_data => lx_msg_data,
p_msg_index_out => lx_msg_index_out);
DBMS_OUTPUT.PUT_LINE(lx_msg_data);
END LOOP;
ELSE
--Only one error
FND_MSG_PUB.Get(
p_msg_index => 1,
p_encoded => 'F',
p_data => lx_msg_data,
p_msg_index_out => lx_msg_index_out);
DBMS_OUTPUT.PUT_LINE(lx_msg_data);
DBMS_OUTPUT.PUT_LINE(lx_msg_index_out);
END IF;
END IF;
exception
when others then dbms_output.put_line('in others main ' || sqlerrm);
commit;
end;
I am able to create SR using above code but when i try to search using the SR number it say no LOV is found from Contact Center . Please
help me out.
Thanks
Mark

Hi Mark,
Have you tried setting p_commit to FND_API.G_TRUE?
HTH, Ryan.

Employee user not able to access catalogs from EBP

Hello Seniors,
We are implementing SRM 4.0 with scenario SSP and CCM 2.0.
Please note the landscape highlights:
EBP and CCM component are mounted in the same client and same server.
CAT and CES are also on same client.
No XI in picture.
Catalog upload has been done through CSV format only.
Please note the activities I have completed:
Cat_Manager assigned to /CCM/CATALOG_MANAGER role and profile generated.
Did the customizing for CAT
Did the customizing for CSE
Activated the required services
For the service srm_cse set the log on procedure as "log on data required".
Maintained a service user "ccm_user" in anonymous log on data.
Maintained "define external web serices" in SRM img->SRM ->SRM server ->Master data (Here i have a doubt which is explained later)
Intialized CCM with report.
Uploaded schema in the master catalog.
Created supplier ID and catalog.
Uploaded CSV file for Supplier catalog.
Mapped Supplier catalog with master catalog
Published Master cataog.
maintained entry of master catalog in PPOMA_BBP.
Now I logged on EBP home page with employee user.
Went to application shop.
My master catalog published in CCM component was present there with exact name.
But when the employee user clicks on the particular catalog link to choose the items from , He is getting an error "" BSP exception: Access to URL /sap/bc/bsp/ccm/srm_cse is forbidden "".
With this error message immediately the attention goes to the service srm_cse.But there I have maintained a SERVICE user by user ID ccm_user which is existing in SRM SU01.
In the whole customizing explained above I have two weak points which I want to state now:
1. The integrated call structure for my particular master catalog was copied from other catalog.
There i am missing one sr. no. of 70 (ie after 60 , 80 is there).
But all the values for url, ccm-user, password, sap-client, sap language, locale, catalogID are filled correctly with type as per config guide.
Do the parameter names should come exactly as per sequence given in guide(In my case it's not so.)
(If anybody wants to see screenshot for this point pl. give me personal ID.)
2. I had deleted the entry of my particular master catalog from the external web services to correct the error stated in pt. no 1 .
But when i tried to create an entry again with the same ID system gave me an error saying that the said catalog is marked for deletion.
now entry of this particular master catalog is present in table /CCM/D_CTLG_REQ with no x mark in active column.
But my catalog ID is present in external web services.
Can point no. 1 and 2 are reasons of the failure to access the catalogs from EBP?
If it is so then please tell me the procedure to recreate the integrated call structure with same catalog ID.
Please excuse me for the length of the matter , but i have tried to give every relavant detail so that clarity should be max.
Best Regards,
dinesh
[email protected]

Hi Dinesh,
Please see cooments below...
1. The integrated call structure for my particular master catalog was copied from other catalog.
There i am missing one sr. no. of 70 (ie after 60 , 80 is there).
But all the values for url[Adeoye]where did you get your url from? Go to SE80 --> BSP application --> /CCM/SRM_CSE --> Controller -->main.do and check the url, ccm-user, password, sap-client, sap language, locale, catalogID are filled correctly with type as per config guide.
Do the parameter names should come exactly as per sequence given in guide(In my case it's not so.)[Adeoye] Yes i believe this should be in the satated sequence.
(If anybody wants to see screenshot for this point pl. give me personal ID.)
2. I had deleted the entry of my particular master catalog from the external web services to correct the error stated in pt. no 1 .
But when i tried to create an entry again with the same ID system gave me an error saying that the said catalog is marked for deletion. [Adeoye] Save your deletion first, before trying to create it again.
now entry of this particular master catalog is present in table /CCM/D_CTLG_REQ with no x mark in active column.
But my catalog ID is present in external web services.
I also sent you a cookbook to help with this, hope this helps...
BR,
Adeoye

Photoshop Elements 5.0 are not able to open Catalog.psa

I have used Photoshop Elements for a while now, and have 13657 picture registered here. But for a few days ago, Photoshop Elemets freeze during startup. I tried to install Photoshop Elements 7.0 (trial version) and got a fault message when this tried to convert catalog.
I do have backup, but there is more that 1000 pictures that are not catagorised in this, so a repair would be the best.
Anyboydy have some tips for me?
BR
Willy

Press the shift key or the ctrl key as you start the organizer - I think the shift key, but if that doesn't work, try the ctrl key. It will either automatically try to recover the catalog, or it will ask you if you want to.
-Trish

Not able to navigate Catalogs in BCC

Step1: Login to bcc Step2: Clicked on Catalogs tab in left navigation. Seen the below on popup. java.sql.SQLSyntaxErrorException: ORA-00904: "T1"."VERSION_DELETED": invalid identifier [++SQLQuery++] SELECT COUNT(DISTINCT t1.folder_id) FROM dcs_gen_fol_cat t1 WHERE (((t1.branch_id = ?) AND (t1.is_head = ?)) AND (t1.version_deleted = ?) AND ((t1.type = ?) AND (NOT EXISTS (SELECT * FROM dcs_child_fol_cat ta WHERE ta.child_folder_id = t1.folder_id AND ta.asset_version = t1.asset_version AND EXISTS ( SELECT tt1.folder_id,tt1.asset_version FROM dcs_gen_fol_cat tt1 WHERE (1=1 AND ((tt1.branch_id = ?) AND (tt1.is_head = ?))) AND tt1.folder_id = ta.folder_id AND tt1.asset_version = ta.sec_asset_version)) AND ((t1.name IS NULL) OR (t1.name NOT LIKE ?))))) -- Parameters -- p[1] = {pd: branch_id} 10100 (java.lang.String) p[2] = {pd: is_head} true (java.lang.Boolean) p[3] = {pd: version_deleted} false (java.lang.Boolean) p[4] = {pd: type} 3001 (java.lang.Integer) p[5] = {pd: branch_id} 10100 (java.lang.String) p[6] = {pd: is_head} true (java.lang.Boolean) p[7] = {pd: name} FAKEDISPLAYNAME% (java.lang.String) [--SQLQuery--]

Hi,
Check this link please :
Language translations in CCM
which gives the info. about the same issue you have.
Best regards,
Sridhar.

Default Dialer not able to search & show mobile numbers {Lenovo K900}

Hi,
Last week I purchaged Lenovo K900 & configured some apps & sync contacts from online mail accounts but after 2 or 3 days when I typing any name in default dialer its showing names but as per standard it should show their mobile numbers under their names but its only showing 91 area code under all names.
Please help to resolve above issue.
Thanx
Vijay Kumar Khurava

I found out that in My case it is not displaying numbers of Gmail contacts only. it is only showing the number Zero.
When I try to call directly it says "USSID code running" then fails. But the number is actually there and I need to open the contact and chose the number from there.
So i Copied all Contacts (114) from gmail to my phone (I deleted all my phone contacts before). And than it says "Sucsessfully copied 161" contacts. so i found out that it created new contacts with existing names randomly (But no information inside.)
This is far from normal I guess.
Regards,
Olaf

Not able to search catalog

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