Not able to set status as closed

Hi,
I have a issue in dispute management that we have created dispute case a customer for particular Invoice line item and same have cleared thorough credit note. but while try to set the status as close i am receiving the error message as
You cannot change the status; disputed amounts still exist
Message no. UDM_MSG016
Diagnosis
You can only set the status "Closed" once the current disputed amount of the dispute case is zero.
Procedure
Select a valid status.
Please help us to resolve this issue.
Thanks in Advance.
With regards,
V.Krishnamoorthy

It sounds as if you can only "close" your dispute once it is paid.
This is probably down to the way you have defined your statuses.
Check your settings in status management.

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