Not being able get a pdf file to print off on eprinter

we have just installed an eprinter in our office its connected to the next work etc no jams etc. We have printed some pdf documents off this printer with no problems. but when we goto print a certain pdf document off from our customer it will not print although i can print the same document to their printer in manchester.
is there something im missing and need to check settings wise , the printer is free for everyone to print too and is not blocked or jammed.
any ideas anyone cheers
eprinter hplaser jet pro 400 m401 dne 

Hi keiron0070
I suspect your question would be better answered in the HP Enterprise Business Community,  as the HP LaserJet Pro 400 Printer M401 series is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to log into the commercial forum > HP Enterprise Business Community
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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