Not giving enough time to update payment method

i was emailed on thursday about my card not being able to be charged. i've been waiting for my new card to come in the mail. i checked on friday, and my order was still open. checked on sunday, and it was all cancelled. i'm aware that an item in the order was due to be released today, but 2 business days of notice is not enough time. had the order stayed open yesterday, i would have been able to fix the problem. already emailed support, and received generic responses. all i wanted was the order reinstated. i can even see the items in the order still, alongside items that have already been sent. i had a sale/promo on those items that i will now no longer be able to get if i were to simply reorder the items. which i won't even bother doing now.

Hello dragonborn1227,
As someone who makes the majority of her purchases online, I’m sorry to hear that your order cancelled without much forewarning. While this can happen if our systems aren’t able to verify your payment method provided on the order, we should notify you via email and ask that your payment method be updated as soon as possible in hopes of avoiding unnecessary cancellation. This is because a valid payment method must be attached to the purchase in order to secure it.
While we certainly want to consider solutions that make sense for both parties involved, we are not able to accommodate all requests made. Having said that, please know an order cannot be reinstated once cancelled, nor can we honor a sales price for a promotion that has since concluded. I truly apologize for any frustration this may cause.
Respectfully,

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