Notification mail problem.

I configured my BPM 7.2 SP3 to send notification mails, but no mail is sent.
In the log I found the following error:
"Could not send notification for taskInstance 2fecb052-77c5-11e0-b6fc-000001608906 with role POTENTIAL_OWNER and locale it. Reason was com.sap.bpem.base.mail.MailException: Cannot send e-mail because the e-mail session cannot be retrieved."
By contrast, I have another BPM system, still at level 7.2 SP3, where notification mails are perfectly working. I compared the two configurations several times, but there is no substantial difference.
Finally, I also wrote a small test programm for the failing system; it simply retrieves the mail session and sends a mail. It works perfectly.
At this point I have no idea of what can be wrong. Any help will be appreciated.
Regards,
Livio

The problem has been solved by applying the patch 1489865.

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The log file data
[Aug 2, 2013 7:14:45 PM GMT+05:30]:1375451085517:Thread[BES Dispatch Thread,5,main]:0:-1:ibmapps:10.36.0.13:-1:-1:ERROR:[SVC-GSM-WFMLRSVC-4383432-10040 : oracle.apps.fnd.cp.gsc.SvcComponent.start(int, SvcComponentContainerInterface)]:Validation failed for the following parameters -> {INBOUND_SERVER=Unable to make a network connection., TEST_ADDRESS=The test address can not be the same as the Reply-To address}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y, INBOUND_UNSOLICITED_THRESHOLD=2, NODENAME=WFMAIL, AUTOCLOSE_FYI=N, INBOUND_PROTOCOL=IMAP, PROCESSOR_READ_TIMEOUT_CLOSE=Y, ATTACHED_URLS=WFMAIL:ATTACHED_URLS, [email protected], EXPUNGE_ON_CLOSE=Y, PROCESSOR_OUT_THREAD_COUNT=1, ATTACH_STYLESHEET=Y, OUTBOUND_CONNECTION_TIMEOUT=120, INBOUND_MAX_RET_EMAIL_SIZE=100, MAX_INVALID_ADDR_LIST_SIZE=100, PROCESSOR_MAX_LOOP_SLEEP=60, SEND_ACCESS_KEY=N, PROCESSOR_IN_THREAD_COUNT=1, FRAMEWORK_APP=1, CLOSED=WFMAIL:CLOSED, INBOUND_FETCH_SIZE=100, SUMMARY=WFMAIL:SUMMARY, ENABLE_STYLESHEET=N, PROCESSOR_ERROR_LOOP_SLEEP=60, OPEN_MAIL_FYI=WFMAIL:OPEN_MAIL_FYI, FRAMEWORK_RESP=20420, ALTERNATE_EMAIL_PARSER=oracle.apps.fnd.wf.mailer.DirectEmailParser, INBOUND_PASSWORD=, RESET_NLS=N, HTTP_USER_AGENT=Mozilla/4.76, PROCESS=PROCESS, OPEN_MAIL_DIRECT=WFMAIL:OPEN_MAIL_DIRECT, PROCESSOR_LOOP_SLEEP=5, MESSAGE_FORMATTER=oracle.apps.fnd.wf.mailer.NotificationFormatter, [email protected], FRAMEWORK_USER=0, CANCELED=WFMAIL:CANCELED, OUTBOUND_PROTOCOL=SMTP, DISCARD=DISCARD, ACCOUNT=utta.muk1989, FROM=Workflow Mailer, PROCESSOR_DEFER_EVTDATA_READ=Y, WARNING=WFMAIL:WARNING, PROCESSOR_MAX_ERROR_COUNT=10, INBOUND_CONNECTION_TIMEOUT=120, HTMLAGENT=http://ibmapps.appsibm:8010/pls/DVP, INBOX=INBOX, OPEN_INVALID_MORE_INFO=WFMAIL:OPEN_INVALID_MORE_INFO, INBOUND_SERVER=imap.gmail.com, OPEN_MORE_INFO=WFMAIL:OPEN_MORE_INFO, INLINE_ATTACHMENT=N, OPEN_INVALID=WFMAIL:OPEN_INVALID, EMAIL_PARSER=oracle.apps.fnd.wf.mailer.TemplatedEmailParser, DIRECT_RESPONSE=N, OPEN_MAIL=WFMAIL:OPEN_MAIL, FRAMEWORK_URL_TIMEOUT=30, COMPONENT_LOG_LEVEL=4, SUMHTML=WFMAIL:SUMHTML, PROCESSOR_READ_TIMEOUT=10, DEBUG_MAIL_SESSION=N, OUTBOUND_SERVER=ibmapps.appsibm}
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As you have given the INBOUND_SERVER value as 'imap.gmail.com' you should specify the GMail user name and password for Inbound account say(eg:abc) and password field.
The replyToAddress and TestAddress should not be same. You need to provide the GMail email address here foe eg: [email protected]
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Problem with the Workflow Notification Mailer

Hi Community,
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Hi,
I had the same issue and I found that Oracle Workflow does not attach files. The solution is to create a table with blob, clob, ordsys, etc data types and reference to the file from a notification and a message.
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Notification mailer is not able to send mails to Outside domain i.e gmail

Hi All,
We are in 12.1.3 EBS application with 11.1.0.7 DB on Aix 64 bit platform:
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Trying...
Connected to 192.168.5.8.
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250-Capl-cas01.CRAFTSMAN.LOCAL Hello [192.168.5.12]
250-SIZE
250-PIPELINING
250-DSN
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250-STARTTLS
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250-AUTH NTLM
250-X-EXPS GSSAPI NTLM
250-8BITMIME
250-BINARYMIME
250-CHUNKING
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In the above command in place of FROM and TO mail-id's if we use any personal mail-id's getting error message as "Unable to Relay".Please suggest is there any changes we need to done at SMTP server Level or OS level or Application Level.
Thanks in Advance

925263 wrote:
Hi Hussein,
Thanks Alot for your reply.
Currently we changed the SMTP Server(mail.craftsmanautomation.com).we used anoth SMTP server to configure Notification Mailer.Because previous one(owa.craftsmanautomation.com) is not able to send mail's to outside domains.
But in this case we got the below error message while testing.Below error message we captured from the output file of the script Oracle Workflow ATG Support: R12 Java Mailer Setup Diagnostic Test.
ERROR
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nested exception is:
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Any ideas what could cause this problems?
Regards,
Reinhard

Hi Reinhard ,
According to your error message, it says that no data is available after encoding the social notification mail message. It should be caused by the E-Mail encoding setting.
For troubleshooting your issue, please check the character set of your E-Mail Settings:
Verify that the user account that is performing this procedure is a member of the Farm Administrators group.
On the Central Administration Home page, click System Settings.
On the System Settings page, in the E-Mail and Text Messages(SMS) section, click Configure outgoing e-mail settings.
On the Outgoing E-Mail Settings page, make sure
Character set setting is 65001(Unicode UTF-8).
Best Regards,
Eric
Eric Tao
TechNet Community Support

Notification mailer getting down frequently

Hi All,
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Edited by: user11977214 on Jul 13, 2010 12:48 AM
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Is the error

Please go through the Note: 469822.1 - Oracle Workflow Release 12 Diagnostics and run the tests.
It may help is troubleshooting the issue.
Regards
http://www.oracleracexpert.com
ORA-07445 Error and reasons for it.
http://www.oracleracexpert.com/2009/08/ora-07445-error.html
See the ORA-27102 Error and Soltuion on Solaris
http://www.oracleracexpert.com/2009/08/ora-27102-out-of-memory-on-solaris.html

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Hi Emre,
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Dear Hussein
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Hi Experts,
We are using SRM 4.0 and we have an issue with Notification mails,
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Hello Sandeep,
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Hi All,
I have an issue in PR workflow.A notification mail is send to user to approve a PR,but the user says that he did not receive that notification mail.He manually goes to transaction & approve the PR & workflow gets completed.
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Please help.
Thanks in advance

Hello,
You wrote:
"As he executed that step manually ,automatically the workitem got deleted from the user inbox"
This is not something that happens automatically. Is the workflow listeing out for an event which tells it that the activity represented by the step has already been done?
I assume you mean the user performed the operation that was supposed to be done via the workflow step, not that he performed the workflow step itself. If the workflow log shows that he did perform the step, then the user is mistaken.
regards
Rick Bakker
Hanabi Technology

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Hi,
we're in a SUS-MM scenario and we publish Purchasing documents (PO and/or SAR) to SUS portal.
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Hi,
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Please change the Status of the Issue once your problem solved, other will get benefitted. If possible post the soulution.
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06/05/26 10:31:45 LOG_ID_UNKNOWN : oracle.apps.fnd.cp.gsc.SvcComponentContainer.
loadGlobalParameters() : BEGIN
06/05/26 10:31:48 oracle.apps.fnd.wf.common.ContextFactoryException: Unable to g
et connection from data source because the following Exception occurred -> java.
sql.SQLException: ORA-28000: the account is locked
06/05/26 10:33:57 Oracle Application Server Containers for J2EE 10g (9.0.4.1.0)
initialized
3. finally it initialized
Next I tried to go to Oracle Workflow Manager from related link of Enterprise Manager
It is said that the OWF_MGR is locked
(I surprised since I had UNLOCKED the OWF_MGR after the installation and succeed to login at the Workflow Home Page)
And the following error line appeared in the commaned prompt after that
06/05/26 10:35:03 OrionCMTConnection not closed, check your code!
06/05/26 10:35:03 Logical connection not closed, check your code!
06/05/26 10:35:03 (Use -Djdbc.connection.debug=true to find out where the leaked
connection was created)
4. I re-UNLOCK the OWF_MGR and login to Oracle Workflow Manager
I noticed that the Agent Listener and Notification Service is Unavailable
(In OWF 2.6.3, The Agent Listener was started and Notification Service was waiting to be configured)
I tried to start one of the Agent Listener, but the following error appeared
ERROR: The Service Component Container is not running
Well, I had the same problem when installing the OWF 2.6.3
I tried to uninstall (remove) and re-install it like I had done before in OWF 2.6.3
(based on someone's post in Oracle's forum)
But this time, the re-installation won't fix this problem. (It was succeed in the OWF 2.6.3)
Everytime I start the OC4J, using wfmgrstart.bat and wfsvcstart.bat
the OWF_MGR is re-LOCKED(TIME) automatically.
And the servlet (WFALSNRSVC and WFMLRSVC) are not running.
I am worry, since I cannot use the Notification Mailer if this problem had not fixed yet.
(In OWF 2.6.3, the mailer was not available until those servlet is Started)
Sorry for the long post.
Any help would be grateful.
Many thanks,
Buntoro

Hi,
Finally, I have found the solution.
Step :
1. Start all of the Oracle Service, except for the OC4J
If you have already started OC4J, then stop them
Unlocked the <wf_manager_user>
2. Search in your Oracle Home : data-sources.xml
There should be two files,
one is in the ...\OC4J_Workflow_Component_Container\application-deployments\WFALSNRSVCApp
the other is in ...\OC4J_Workflow_Component_Container\application-deployments\WFMLRSVCApp
3. Make sure, you create back up of them.
4. Replace the following line
password="->pwForOwfMgr"
with
password="<your_wf_manager_password>",
should be look like this
password="a"
5. Now start the OC4J using wfmgrstart.bat and wfsvcstart.bat
6. Next, login to the Oracle Workflow Manager
This worked for me.
Hope this will help someone who has the same problem.
Buntoro

Unwanted leave approval notification mails to Non-Manager

Hello All,
I have a situation wherein one of our portal users started getting leave approval notification mails from other employees in that Org Unit. Now the interesting part is he is not a manager and never was. Checked his relationships, substitutes and delegations and every where it is normal and not supposed to receive such mails. Moreover we are not using workflows yet
Where could we have gone wrong, after so many attempts now my I am gone blank so please do suggest me all tables or customizations where it could went wrong or possibly any silly mistakes that would trigger this kind of problems.

Thanq, that was very prompt;
Here are my settings in RPTARQEAIL.
Send email to requestor with text HR_TIM_ARQ_REQUESTOR with general notification almost for all.
But should I rather check the settings for mail to approver instead? Coz one of a non manager employee is getting approver notification mail such as " your employees in your dept are awaiting for your processing..."
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Add Workflow Notification Mailer

We plan to use outbound and inbound email in the future. If I install workflow sever without setting up notification mailer, how would I add the notification mailer configuration in the future?
Is there a script for it?without problem?
Thanks.

Guess I can use Workflow Configuration Assistant to reconfigure Notification Mailer parameters.
Can the experts confirm this? Thanks.

Create a Subscription without Notification Mail about the Creation

Hi,
we have developed a room extension which automatically creates subscriptions for new room members for all room stores; the target channel is (and should be) the EMAIL channel.
The problem now is that when a user is added to the room as a member, he gets n+1 notification mails where n = # of room stores: one mail notifying about the room membership (that mail is OK) and one mail per room store notifying about the created subscription; these mails are not wanted.
Question: Is it possible to create subscriptions per API (it's a service user who creates them and then passes over the ownership to the recepient) using the EMAIL channel but avoiding the notification mails about the created subscriptions?!
Thanks in advance
Detlev

Hi,
thanks for attending this interesting topic
"Solution": It's not possible by standard means to reach this aim only in the situation described (but: globally for all subscriptions).
Reason: createSubscription on the SubscriptionManager implementation calls sendAdminNotification internally, which calls sendByNotificator internally, which again calls send(recipients, channel, notification) on the INotificatorService. All these calls are unconditioned ...
... except for: The decision if an admin notification is sent depends on the "Allowed AdminNotifications" (System Admin, System Config, KM, CM, Repository Services, Subscription Service, subscription). Removing "create" will have the desired effect - but globally.
See http://help.sap.com/saphelp_nw04/helpdata/en/6e/798e04b33b11d5993800508b6b8b11/frameset.htm for further details.
Thanks for listenting
hope it helps someone
Detlev

Notification mail problem.

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