Numbered bookmarks

In Acrobat Pro version 8 I could generate a PDF from a Word (2007) document that contained numbered headings such that the PDF bookmarks were created with the same numbering system and hierarchy. I find that in Acrobat 9 Pro I cannot generate the numbered headings. I have tried every permutation of the provided Preferences options without success. The best I can get is unnumbered headings.
I can turn off the automatic bookmark creation and use the 'New Bookmarks from Structure' option once I have created the PDF and while this gets me numbered bookmarks the headings are truncated and there is no indentation. I have to manually drag 1.1, 1.2, 1.3 etc. under 1 to create an expandable/collapsible list. This is tedious and time consuming in large documents with lots of chapters and headings.
It worked so well in the previous version that I'm considering going back. What am I missing? It seems such a basic feature that previously worked really well.
Brett

I am using the PDFMaker addin in Word 2007 from the Adobe toolbar. I have tried changing the Adobe PDF Preferences options (from within Word) and can get numbered headings to appear in the bookmarks panel, but they have no hierarchy. I still have to manually move level 2 headings beneath level 1 and level 3 headings beneath level 2, etc.
I can get the expected hierarchy displayed as per the heading levels in Word, but without any heading numbering.
I have checked for updates but I am already on version 9.1 an no further updates existed.
This worked perfectly in 8.1.

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