NUMEROUS DROPPED CALLS!!!!!!!!!!!

You will note my frustration in this email. I apologize in advance.
I have been experiencing NUMEROUS dropped calls per day, with the problem beginning a couple of months ago, and getting progressively worse. I'm in the metro Detroit area. Has ANYONE else been experiencing this, either in Detroit or nationwide?
Lately, I consider myself LUCKY if I experience a 10 minute phone call with no dropped calls. On some of my worse calls, the thing drops out 5-10 times and I need to keep calling the person back. Sometimes the call doesn't drop, but a situation occurs where I can't hear anything and the other side hears a garbled sound.
I have a STRONG 3G signal. It is NOT a signal strength issue. I have an iPhone 3GS. WHAT'S THE DEAL APPLE/AT&T???
Finally -- I notice that my phone gets bogged down with syslogd from time to time. Could this be a software issue where a runaway process takes the processing power away from the phone call process?
- Eric

Same problem here, and on three brand new iPhone 3GS's.
One I travel with, dropped calls all over the country. One my daughter uses in a large city, all calls drop within 10 minutes, most usually much faster than that. One my other daughter uses in a smaller town, dropped calls also often there.
After much searching I come up with a number of 30 percent seems to be the official number that apple/att consider acceptable for a dropped call rate. Since dropped calls "never" seem to happen to the multi-thousand posts apple coolaid drinkers on this board, I imagine your and my dropped call rate is much higher than the 30 percent.
The only thing I have found that helps somewhat is turning off the 3G feature in settings. When you have a suitable 2G signal, the call is more stable. My one daughter cannot do this because her phone reception is full of static without 3G, so it's either static or dropped calls for her. One would think apple/att would have a solution after two years for this dropped calls problem. The other obvious solution is to return the phone and try another carrier/phone.
FYI - Expect this thread to be deleted after a few days. That seems to happen to dropped calls threads on here. I just commented on one last week, and it was deleted already. Perhaps before the apple coolaid drinkers start bashing me they can suggest a few solutions, if they have any, to the dropped call issue this time.

Similar Messages

4.3.2 iPhone upgrade and dropped calls.

Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute. Calls linger in limbo before connecting and then drop. Antena signal reads 3 bars. I'm missing calls too. I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems. Why? Is the phone failing? Is this an update problem? Is this a network problem? Is anyone else experiencing this?

I am experiencing the same issue here in Germany, Network is T-Mobile.
Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
This is getting more and more annoying.
What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect.

IOS 5 problems - Voicemail/Missed and dropped calls

I'm using the Iphone 4 and recently updated to the IOS 5. I have not had any issues with the iphone prior to the update. Now I experience calls going directly to voicemail without ringing. I have numerous dropped calls. When I try to get the voicemail it dials the voicemail as opposed to the voicemail playlist that normally comes up (I eventually get access to the playlist after up to 20 minutes after a call is received). Any help, answers?

I'm having the same issue but I have the 4s and I'm on Verizon. Sometimes the VM won't even come in until I shut the phone off and power on again.
If you find out what it is let me know! I'll post this question again, too.

Dropped Calls in close proximity to tower

Hi.
I posted this as a response to a similar post, but I'm not sure who may see it, so I'm reposting here. Sorry for the duplication.
I have been having dropped calls in my home chronically since moving to my new house four years ago. Zip code 37917. Close to downtown Knoxville, TN. Here's a brief summary of what's happened so far. The reason for this post is I recently came across an ad for repeaters and outdoor and indoor antennas linked to the repeater, and I'm wondering if they really work - especially when they cost $500 plus.
Brief history of my actions and suggestions from Verizon techs.
1. Initially bought and installed Samsung Range Extender in Aug 2008. Been using it ever since. Yes, I do have it set up correctly and have rebooted it multiple times over the years.
2. Changed phones frequently - even paid full price for a couple of phones. Here's a list of the phones that I have tried - may not be a comprehensive list - but even friends of mine on Verizon have issues connecting and dropping calls in and around my neighorhood and in my home.
Blackberry Pearl and Blackberry Curve
Storm
HTC Incredible
Motorola Razr Maxx
(There's probably others I can't remember)
3. Contacted Tech Support so many times that I have been offered (before I purchased the Razr Maxx this past spring) that since I am in a "known trouble area" that I can opt out of my contract with no penalty.
4. I also have been told to contact Verizon Corporate in Atlanta to see if they can "specifically let me know when these issues are going to be addressed in my area".
I even have a Tier III+ trouble ticket and received from Corporate their generic response of "you can sign up at the link below for the newest products and services".
5. I am, as the crow flies, less than two miles from the nearest Verizon cell tower. I have been told that I am "too close" to the tower to receive consistent service. Been told that the signal spreads out and I am actually underneath the signal.
I have seriously considered leaving Verizon for another service (AT&T), but I have so much money invested in my phones, extender, accessories, etc., that I'm not sure it's worth switching, especially since I travel to rural areas and do get better service in those areas with Verizon than other carriers.
So back to my reason for posting this rant. Do outside antennas that link to an inside antenna and then to a repeater work? And would it work in conjuction with my Samsung Range Extender?
(I will also include a summary of the explanation I provided to corporate last spring or summer and a summary of their response).
Thanks!!
Jeff
RE: Report Service Issue (WFM90584784)
Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: TIER III+ Problem. KNOWN TROUBLE AREA
Told by tech support that this email needs to be forwarded to CORPORATE.
Have had longstanding dropped call/service issue in our neighborhood and
have been told its a known trouble spot, even though we are very close to
Verizon cell towers.
I have talked to numerous upper tier tech support/engineers over the last
three years with nothing resolved yet about dropped calls in my area, including
my home. I do have NETWORK EXTENDER.
I have been told I can get out of my service contract with no fee. I want to
avoid that, if possible, unless I can be reimbursed for all my equipment:
Network Extender, four smartphones including Samsung Charge that I paid full
price for, MiFI 4G LTE broadband, etc. unless they would all work with a
different network.
I have been Verizon customer since mid 1990s.
What I need to know is SPECIFICALLY what is being done to fix this issue in
my area, if anything, and what TIME FRAME am I looking at to have the issue
resolved. Otherwise, I will have to switch carriers.
Everything is logged on my Tech Support Screen log. Please review that and
respond to this.
Thank you.
THEIR RESPONSE IN PART:
Thank you for contacting our Verizon Wireless Technical Support Website. We
apologize for the inconvenience with network access while using your Verizon
Wireless products and services. We are happy to assist you with your questions.
We apologize for the delayed response to your email and for any
inconvenience this may have caused. Verizon Wireless has a strong customer
commitment to delivering the best from our service and staff. We are
disappointed to hear the service you received did not reflect this commitment.
We'd appreciate the opportunity to restore your confidence in us and prove we
are worthy of your continued business. We would hate to lose a valued customer.
Thank you for providing details regarding your trouble and concerns. For
assistance with contacting our corporate office, please see the address below.
Verizon Wireless
PO Box
GA 303
Additional information regarding your concern can be found below.
Verizon Wireless radio frequency (RF) engineers and system performance
engineers regularly evaluate network coverage and performance to identify
locations that may require additional coverage. Based on their analyses and
recommendations cell site construction or other improvements are then planned
and budgeted accordingly. Currently we are not aware of network changes within
the area specified. We truly apologize we are unable to provide specifics
regarding our network.
If you would like to receive e-mail updates regarding new products and services,
please click on the "Sign Up" link located at the bottom of our
website below:
http://www.verizonwireless.com.....
We hope you find this information helpful. Other network tips and helpful
product information can be found at the link below:
http://support.verizonwireless.com.....
It has been a pleasure assisting you today. We make it our personal goal to
resolve all of your concerns. We sincerely hope that you feel we have done that
today. Should you feel your current concerns are not fully resolved, please
reply back to this email or call us at 1-800-922-0204 and we will happily
address them for you. We appreciate your business and thank you for choosing
Verizon Wireless.
Sincerely,
(name omitted by me)

Thanks for replying, Brian.
A - Yes, it is a Verizon tower about 1 1/2 miles as the crow flies. I've been told there are other Verizon towers close by.
B - Housing is historic wood frame out (circ. 1890) that's been refurbished with blown foam insulation on exterior walls, dirt to highest point in the attic.
C - RF interference, I've had the problem ever since I moved here and have had different electronic devices in the home and have not explored that possibility completely. But, I do get the Extender confirmation beep, and also have added another 4 hub router, with my main router being Apple Extreme with an additional Airport Express within the last year.
D - I also drop calls sitting on my front and back porch outside. I am right next to Interstate 40, but actually below grade level of the traffic, so that's why I was wondering if I had a little more height if it would help. Interestingly, when I am on I-40 right next to my house, the signal is strong and I don't drop calls - at least that I remember.
Thanks again,
Jeff

IPhone 5 Dropping Calls

I've been with Verizon for roughly 13 years now. Through numerous phones, I've always had great service - reliable, good signal, MAYBE 2 dropped calls in all those years. I recently exchanged my old flip phone for an iPhone 5. For the most part, I'm greatly enjoying the phone. Except . . . it's dropping calls like crazy. In fact, a couple of days ago, it dropped 9 times in a single phone conversation (I was ready to just drive to my friend's house rather than continue.) I haven't had any issues with internet, e-mail or anything else, just phone calls. However, considering this is a phone, that's a HUGE issue and extremely frustrating.
When the call drops, I can call the person back right away, but again - frustrating!
Any suggestions (aside from switching back to a more traditional phone? Which I am about ready to do.)

I have been having and my wife also. We both have an iphone 5, mine is the 32gb hers is the 16 gb. I have contacted tech service with no help. We've had verizon for aprox 10 years. We've had service at our home not the best but never had problems with dropped calls or cutting in and out till maybe 6 months ago. Our son has a iPhone 4S with no problems and our daughter has a droid bionic with no problems. We are getting very frustrated, we have few problems anywhere else but at home. We've even had problems Outside at home keep in mind we have had verizon for years without problems but now we can't continue to pay premium prices for substandard service. As for a verizon network extender I'll try one if it's provided by verizon but I will not buy one, it's not like we just moved to a new house we've lived here for 27 years and our phones worked here for years. Our zip code is 24210. I also work at 24202 and I also experience dropped calls there as never before with verizon. Verizon has problems and either not admitting it or they are blind. Just google verizon iphone 5 dropped calls you'll see Lots of people with similar problems.
WE NEED HELP!!!!!

Spa400 firmware 1.0.1.3 drops calls - DSP errors

spa400 firmware 1.0.1.3 is not reliable enough for production use, since it is frequently dropping calls mid-conversation. syslog trace suggests its internal DSP software is falling over: Mar 13 14:33:47 spa400 0045173199 - DIM: 0:*, DSP ERROR: Reason= Exception 0x1DAE ^M Mar 13 14:33:47 spa400 0045173199 - DSP: 0:*, ALARM= Software exception (bits=8 numeric=1795)^M Mar 13 14:33:47 spa400 0045173250 - DSP 0 Failure. Error: 3^M Mar 13 14:33:47 spa400 0045173254 - CCU: 2, Channel Failure. State: 6^M Mar 13 14:33:47 spa400 0045173258 - CCU: 1, Channel Failure. State: 6^M Mar 13 14:33:47 spa400 0045173258 - CCU: 3, Channel Failure. State: 6^M Mar 13 14:33:47 spa400 0045173258 - CCU: 0, Channel Failure. State: 6^M Mar 13 14:33:47 spa400 0045173259 - SPU: 2, Coding failure^M Mar 13 14:33:47 spa400 0045173259 - SPU: 1, Coding failure^M Mar 13 14:33:47 spa400 0045173259 - SPU: 3, Coding failure^M Mar 13 14:33:47 spa400 0045173263 - SPU: 0, Coding failure^M Mar 13 14:33:47 spa400 0045173263 - DIM: channel_config2 TCID 0 has no DSP^M Mar 13 14:33:47 spa400 0045173264 - EXT CPS: EXTENDED collect - Failed CCU Reconfigure on tcid 0 ^M Mar 13 14:33:47 spa400 0045173264 - DIM: channel_config2 TCID 0 has no DSP^M Mar 13 14:33:58 spa400 0045178527 - George: Set UK CID on 2^M Mar 13 14:33:58 spa400 0045178527 - DIM: voice_config2 TCID 2 has no DSP^M Mar 13 14:33:58 spa400 0045178527 - DIM: voice_config2 TCID 2 has no DSP^M Mar 13 14:33:58 spa400 0045178770 - DIM: , CHECKSUM=49159^M Mar 13 14:33:58 spa400 0045178773 - DIM: 0:*, Core Download complete!^M Mar 13 14:33:58 spa400 0045178773 - DIM: 0:*,Writing 0x6a001400 @ 0x100^M Mar 13 14:33:58 spa400 0045178775 - DIM: 0:*, CONFIG has been received!^M Mar 13 14:34:20 spa400 0045189591 - George: Set UK CID on 1^M Mar 13 14:34:20 spa400 0045189591 - DIM: voice_config2 TCID 1 has no DSP^M Mar 13 14:34:20 spa400 0045189592 - DIM: voice_config2 TCID 1 has no DSP^M Mar 13 14:34:20 spa400 0045189594 - George: Set UK CID on 3^M Mar 13 14:34:20 spa400 0045189594 - DIM: voice_config2 TCID 3 has no DSP^M Mar 13 14:34:20 spa400 0045189594 - DIM: voice_config2 TCID 3 has no DSP^M I'm sure other people have hit this too. Linksys guys - can you fix it?

thanks for this info...i haven't had time to check on my syslog trace ever sicne I've upgraded to the latest firmware and i haven't been using the SPA400 that much lately...if i find some time I will post my trace here as well in case i get the same problem
i suggest using firmware version 1.0.1.1 in the meantime if your problem only started after you upgraded to the latest firmware
| isolate! isolate! isolate! |

Dropped calls, frozen screen, #annoying!

Hi there!
Ok so I have BB Pearl 9100 and it keeps on dropping calls, the screen freezes for over 5 minutes and I can't move the ball to get messages, emails, phone calls etc. This has been going on for about a week and I have reset the phone numerous times this week. There was a screen that said "App Error 523" what does this mean? This is a terrible product defect. Please help.
Thanks!
Miss Green

Good Afternoon rxpertmed. I know it can be frustrating when your device is not performing well.
Is your software up to date on your Droid 2 Global? The latest version is: 4.5.629.A956.Verizon.en.US.
http://bit.ly/HNpEQY
If the software is up to date, please try running the device in safe mode to determine if third party apps may be causing the issues.
http://bit.ly/r7xUJM
If the device is still not responding, please complete a hard reset.
http://bit.ly/rqKDhh
I hope this information is helpful.
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

Dropped calls with apple usb modem

The USB modem drops calls frequently. My ISP is earthlink which told me to reX duce the stated modem type to V50 or lower as a fix. But that has no effect.
I have bootcamp and windows Xp Pro Service pack 2 installed along with office.
But use the modem only with Mac OSX10.4.7. it is really frustrating.

Hello,
I have had this problem. My 1st MacBook, wk 30, could not maintain an internet connection via external modem. A primary function. I was a novice with OS X. I rewired my household phone lines, verified my external phone line, dogged my ISP and spent hours with Apple Tech Support applying numerous, ineffectual, suggestions.
That machine was classified as DOA, eventually, after a number of panics, corruptions, and other bad behaviors related to power management. I lost the indexing for hundreds of emails saved on a crucial flash drive - a USB function.
My current machine, wk 33, demonstrated the same frustrating behaviors upon receipt. !!!
I am methodical. I calibrated the battery and performed system updates 1st thing with both machines. Then I became proficient with clean system 10.4.6 reinstall and worked my way backwards.
In my case, the 10.4.7. system upgrade caused the USB modem malfunction to recur. Subsequently, plugging the modem into the right had port enables it to function.
I am now unwilling to plug any other device into the left hand USB port and am limping along.
The last word I had from Tier 2 Tech Support was that there are no known issues.
Cordially,
RLC
The USB modem drops calls frequently. My ISP is
earthlink which told me to reX duce the stated modem
type to V50 or lower as a fix. But that has no
effect.
I have bootcamp and windows Xp Pro Service pack 2
installed along with office.
But use the modem only with Mac OSX10.4.7. it is
really frustrating.

Dropped calls and no service in my house...why am I even paying a phone bill?

I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

IPhone 4: Blank text messages, dropped calls, slow Internet connection

I thought I was going to be so happy with the iPhone 4 but I am very dissatisfied... Every time I am on the phone the call drops, called AT&T and they can't help and transfer me to apple, still no answer from both parties. I could not believe that they said to use DUCKTAPE.... Are they being serious??????
Also, when I send a text message, most of the time the person receiving the text says it is blank. Has anyone else experiencing this problem?

I just bought a couple of iphone 4's last week (one for my wife and one for me). After two days of using it, my wife commented that her sister (who lives in Los Angeles, we live in Seattle) was receiving "some" messages blank. Originally I thought it was related to my sister in law being on a T-mobile network or just because she was using a different phone.
However, last night, a friend mentioned exactly the same thing. Out of three text messages I've sent, two came in blank, no text.
My theory: We both text in English and Spanish, therefore we have two keyboards loaded on the iphone, so we can switch easily. I have a feeling the special characters in the spanish language is what deters people with other phones/different network to receive them properly. I will switch my keyboard back to English only and post my results.

My phone is dropping calls, doesn't ring all the time-goes directly to voice mail, do no recieve alert on when a text is recieved

1-My phone does not ring all the time upon recieving an incoming call, it goes directly to voice mail.
2- Not recieving alert tone upon recieving a text message.
3- Dropping calls also

We have the same problem widespread in our company with iPhone 4's and 5's:
- Fails to establish the call, dials but nothing happens
- Drops the call for no reason even though signal strength is good
- Recevie text alerts to notify of voicemail when the handset has not rung nor does it show missed calls
We migrated someone to a Samsung Galaxy S4 for a month and all these issues went away. Nothing to do with alert tones turned down or faulty silent switches.

HT1386 Just downloaded 7.2 into my Iphone 5 what a mess. Dropped called no audible notifications for email or text messages. Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

Just downloaded 7.2 into my Iphone 5 what a mess. Dropped called no audible notifications for email or text messages. Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone. I have gone thur the steps for windows 7 and still nothing??? I have downloaded the newest version I itunes too.

Hi Midwestboy,
If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
- Brenden

Repeated dropped calls...again :-(

Lately, I've been experiencing a high number of dropped calls. I have had this happen in the past, and the agent asked me to call (I believe) *52-but seeing as though I have forgotten the * code, I didn't want to do anything else to further jeopardize my service. But service has been getting worse lately with all the dropped calls, on 2 of 2 lines I have. And , sometimes, when I get through, (separate issue lately) either I can hear the other party good and they cant hear me or vice versa and yes, I have tried restarting the phones as I was told to do when I first brought this to Verizon's' attention; but that seems to be only a quick fix. Yesterday, during a conversation with my mother, the call was lost. I looked at the screen and it said no signal, then no sim, them 5 of 5 bars, all within seconds.

I would start by visiting a VZW corporate store and getting them to change your SIM card.

Iphone 5s lost LTE, 4g, weak signal. dropped calls after upgrading to IOS 8.1

i recently upgraded my iphone 5s to IOS 8.1 , after the upgrade i lost LTE and 4g, connectivity and stuck to 3g, i observed that my phone's got weker signal than before, i have intermittent signal during calls, and dropped calls. i did go to my service provider but they cant figure it out too, because i'm in an area which has a very good LTE signal and i only got 3g. so i use the apple support chat and i did all the tips and software restoration, i even restore my iphone twice as a new phone but got no good result. i hope apple inc. should issue first a warning on their softaware release updates. i'm so frustrated with my IOS device which i'm so proud.

Hi Restore Back to Factory Settings over your WiFi Go to Settings iCloud check last backup. Since ios 7 when you put your iPhone or charge it Automatically backs up to iCloud After Restore just use same Apple ID Then you will get your Apps & data back. Cheers Brian

We have had Verizon Wireless service since 2007. We have 6 lines on our account. Unfortunately in 2012 when I (903.647.0073) upgraded from the iPhone4s to the iPhone 5 I started having reception problems. I started having dropped calls in my home. I had t

We have had Verizon Wireless service since 2007. We have 6 lines on our account. Unfortunately in 2012 when I (903.647.0073) upgraded from the iPhone4s to the iPhone 5 I started having reception problems. I started having dropped calls in my home. I had to go outside to get reception without dropped calls. I was told that because of metal in my home I would have to purchase a Network Extender for $250. And we HAVE not metal in our home. AND our other lines all work fine. I felt this was ridiculous. We already pay $350+/month for service and I should NOT have to purchase additional equipment for a service that I already pay for. The manager of our local store at the time gave us at no cost a Samsung Network Extender. It worked beautifully until about a month ago. I went to our local Verizon store and was told that I would have to purchase an extender. THIS is RIDICULOUS. We have been loyal customers for over 7 years and have been very satisfied with our service. Unless this issue can be resolved without purchasing an extender we will be switching our service as our lines come up for renewal. I regret this as we have been very happy with our service. But we should NOT have to purchase anything extra for one line that will not get good reception. Again, we pay $350+/ month for a service that does not work properly, simply RIDICULOUS! Currently the "sys" light flashes red (slow) and the GPS light remains red. Please help this very frustrated customer.

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

NUMEROUS DROPPED CALLS!!!!!!!!!!!

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