Dropped calls, frozen screen, #annoying!

Hi there!
Ok so I have  BB Pearl 9100 and it keeps on dropping calls, the screen freezes for over 5 minutes and I can't move the ball to get messages, emails, phone calls etc. This has been going on for about a week and I have reset the phone numerous times this week. There was a screen that said "App Error 523" what does this mean? This is a terrible product defect. Please help.
Thanks!
Miss Green

    Good Afternoon rxpertmed. I know it can be frustrating when your device is not performing well.
Is your software up to date on your Droid 2 Global? The latest version is: 4.5.629.A956.Verizon.en.US.
http://bit.ly/HNpEQY
If the software is up to date, please try running the device in safe mode to determine if third party apps may be causing the issues.
http://bit.ly/r7xUJM
If the device is still not responding, please complete a hard reset.
http://bit.ly/rqKDhh
I hope this information is helpful.
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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        Good Afternoon rxpertmed. I know it can be frustrating when your device is not performing well.
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    Follow Us on Twitter@VZWSupport

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    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.Intel82574L          2.6.1b1
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBUHCI          650.4.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.kext.triggers          1.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBAudio          2.9.3f17
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0

    Anonymous UUID:       567B54E6-778F-6FA6-2F8C-A4DA16938570
    Mon Jan 27 08:10:22 2014
    panic(cpu 14 caller 0xffffff80072dc19e): Kernel trap at 0xffffff800710e058, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000004093c000, CR4: 0x0000000000000660
    RAX: 0x0000000000000000, RBX: 0x0000000000000010, RCX: 0x0000000000000b40, RDX: 0x0000000000005a00
    RSP: 0xffffff81bd433ac8, RBP: 0xffffff81bd433b00, RSI: 0xffffff801c589c70, RDI: 0x0000000000000000
    R8:  0x0000000000006000, R9:  0xffffff8031f1b880, R10: 0x0000000000000000, R11: 0xffffffffffffffff
    R12: 0xffffff802f514000, R13: 0xffffff801c589c00, R14: 0xffffff801c589c00, R15: 0xffffff802f514000
    RFL: 0x0000000000010202, RIP: 0xffffff800710e058, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000000, Error code: 0x0000000000000002, Fault CPU: 0xe
    Backtrace (CPU 14), Frame : Return Address
    0xffffff81bd433750 : 0xffffff8007222f69
    0xffffff81bd4337d0 : 0xffffff80072dc19e
    0xffffff81bd4339a0 : 0xffffff80072f3606
    0xffffff81bd4339c0 : 0xffffff800710e058
    0xffffff81bd433b00 : 0xffffff7f89203ed6
    0xffffff81bd433b50 : 0xffffff7f8920461e
    0xffffff81bd433b90 : 0xffffff80076cd6dd
    0xffffff81bd433bf0 : 0xffffff80076cb28f
    0xffffff81bd433d40 : 0xffffff80072b6008
    0xffffff81bd433e50 : 0xffffff8007226bb1
    0xffffff81bd433e80 : 0xffffff80072139b5
    0xffffff81bd433ef0 : 0xffffff800721e003
    0xffffff81bd433f70 : 0xffffff80072c921d
    0xffffff81bd433fb0 : 0xffffff80072f3e26
          Kernel Extensions in backtrace:
             com.apple.iokit.IOAcceleratorFamily(98.7.1)[024BF8EC-2925-3C4B-ADBB-CFE36F7D41C 5]@0xffffff7f891e6000->0xffffff7f8923efff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f877e8000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f87db8000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    13B42
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000007000000
    Kernel text base: 0xffffff8007200000
    System model name: MacPro4,1 (Mac-F221BEC8)
    System uptime in nanoseconds: 37661706518483
    last loaded kext at 250801958365: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f88790000, size 65536)
    loaded kexts:
    com.kaspersky.kext.mark.1.0.5          1.0.5
    com.kaspersky.kext.kimul.44          44
    com.eltima.ElmediaPlayer.kext          1.58
    com.nvidia.CUDA          1.1.0
    org.virtualbox.kext.VBoxUSB          3.1.2
    org.virtualbox.kext.VBoxDrv          3.1.2
    com.kaspersky.nke          1.6.2a12
    com.logitech.driver.LogiGamingMouseFilter          1
    com.kaspersky.kext.klif          3.0.2a39
    com.eltima.SyncMate.kext          0.2.5b15
    com.driver.LogJoystick          2.0
    com.Logitech.Unifying.HID Driver          1.2.0
    com.Logitech.Control Center.HID Driver          3.4.0
    com.apple.filesystems.msdosfs          1.9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.AppleTyMCEDriver          1.0.2d2
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.GeForceTesla          8.1.8
    com.apple.GeForce          8.1.8
    com.apple.driver.AppleUSBDisplays          360.8.14
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.3fc1
    com.apple.driver.AppleMikeyDriver          2.5.3fc1
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.driver.AppleHDA          2.5.3fc1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleLPC          1.7.0
    com.apple.nvidia.NVDAStartup          8.1.8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.PioneerSuperDrive          3.3.5
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.driver.Intel82574L          2.6.1b1
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBUHCI          650.4.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
    com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
    com.apple.nvidia.driver.NVDAResman          8.1.8
    com.apple.driver.AppleUSBAudio          2.9.3f17
    com.apple.driver.DspFuncLib          2.5.3fc1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleHDAController          2.5.3fc1
    com.apple.iokit.IOHDAFamily          2.5.3fc1
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Model: MacPro4,1, BootROM MP41.0081.B07, 8 processors, Quad-Core Intel Xeon, 2.26 GHz, 14 GB, SMC 1.39f5
    Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB
    Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 512 MB
    Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
    Memory Module: DIMM 2, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    Memory Module: DIMM 3, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    Memory Module: DIMM 4, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1066 MHz, 0x859B, 0x435435313237324241313036372E4D313846
    Memory Module: DIMM 6, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    Memory Module: DIMM 7, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    Memory Module: DIMM 8, 1 GB, DDR3 ECC, 1066 MHz, 0x802C, 0x394A53463132383732415A2D314731443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 3 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
    PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
    PCI Card: NVIDIA GeForce GT 120, Display Controller, Slot-3
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: PIONEER BD-RW   BDR-203
    Serial ATA Device: Samsung SSD 840 PRO Series, 256,06 GB
    Serial ATA Device: SAMSUNG HD103UJ, 1 TB
    Serial ATA Device: SAMSUNG HD103UJ, 1 TB
    Serial ATA Device: SAMSUNG HD103UJ, 1 TB
    USB Device: USB2.0 Hub
    USB Device: iPhone
    USB Device: Logitech G35 Headset
    USB Device: G19 Gaming Keyboard
    USB Device: G19 Gaming Keyboard
    USB Device: USB2.0 Hub
    USB Device: Hub
    USB Device: USB2.0 Hub
    USB Device: USB2.0 Hub
    USB Device: USB Receiver
    USB Device: Hub
    USB Device: Display iSight
    USB Device: Apple LED Cinema Display
    USB Device: Display Audio
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    Thunderbolt Bus:

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