Numerous problems with X1 platform and error message RDK-03032

Question

Daily I have problem with the X1 system where the TV signal goes out and I get a message that says " Call 1-800-XFINITY and reference RDK-03032." This problem is randum and can occur at any time of day, resulting in outages for many hours, or usually the remainder of the day. If I call Comcast customer service, usually the wait is usually about 20 minutes before someone comes on and goes through another process of sending signals to my box, at which time they say they need to send a technician out. I then get a call from the technician who says he doesn't need to come out because the problem is with XFINITY's network, and that they are working on it. If I call back into customer service, I need to first make sure I have about an hour for the process because the customer support person has to go through the same diagnostic test of sending signals to confirm the system is down, before they will refer the problem back to a technician in the field. Usually during this diagnostic process, the technician puts me on hold for another 30 minutes, at which time the phone is hung up, at which time I have to start the process all over again. RDK-03032 problem continues to occur with no resolution and no one seems to be able to tell me what the problem is, or how to fix it, and no one in customer support knows how to fix this problem. I have no idea how to get this problem resolved. Does anyone have any idea?  

Answer 1

awsomely sad / they put this item on the market and i would recomemmend you contact the fcc for a form to fill out a complaint asap as i will be doing as soon as i receive the letter in the mail , they say it is a latency problem . late is late but no show at all for hours on end is the new future.  what is that suppossed to keep us victoms happy  untill they can figure out what to do to cover theyre mistakes , now they are trying to replace the incoming signal which has left me with no services 10 times in 14 days , i watched a tech install a new cable from pole to house with 2 supervisors standing rigth there , when the 12th visit by a tech i explained my story and the tech said let me look out side 1 hour later after my services were cut off again the tech came to my door and told me the cable from my house to the pole was terrible and rotten and needed to be replaced again , i knew he was lying but it was after 7 pm and i had enough , i saw them a week or so before , as did the 2 supervisors , cut a brand new peice of the roll in his truck replace it with new ends , a totally new peice , so i guess the cable they are using only has a 2 week life expectancy or the tech was lying , which i beleive the tech wanted to get paid for the call , so he probably did but once again my xi service is not right still , when they get to far in they start lying because they are probably getting screwed for have to service this x1 numerous times , when i sit here and listen to the supervisors and techs  tell me that the system is the problem and they are trying every 3 months to figure what the last  program upgrade has screwed up for  them and laugh jokingly it doesent give you to much faith in theyre ability to resolve any issues with this system face it we have no recoarse . over 200 hrs on the phone . i must have talked to every employee in the company even tom karinshank yhe ceo was contacted and after his rep sat there and picked appart evry thing i said got rude and now wont return my calls or emails they pass it to the next person , ????????????????????????????????????