OA Region as Bullet list which show messages

hi gurus,
i have a requirement where i have to show OA Search Region as Bullet List(shows messages). the RN is based on a parameter(party name) i.e., showing the Bullet List Search RN based on each party name. here each message is a
options we have to decide
query based result
Pl/sql procedure
creating view
in future if i want to again add the messages in Region .it should be easy to add .....
my question is which approach to go in the above 3 options here i have to come up with the design
requirement can be
OA region where we can display information pulled from various tables. This region need to take customer as input parameter and gather information based on that customer and display it in the region. I will give more details on where exactly this information is available. But please think about the design and approach on how you would like to address this. This region will be added to create SR page and update SR page regions.
1. Need ability to let agent know the call count(no of service requests) compared to the call pack max allowed(no of service tickets purchased).
2. Display “calls expired” status ( used up all the calls purchased in call packs), and ISR count in Agent dashboard.
3. Sample ISR messages could be ‘Contract Exceeded, no ISR used’ or ‘Contract Exceeded, ISR used on xyz date’
4. Special instructions regarding the contract (whether to process regardless of whether the site exists, or always enter manually created sites as ISRs, etc.) will be captured for each contract. This will be displayed to the agent/engineer while entering SRs.
Edited by: Naveenapps on Sep 23, 2009 4:17 AM

Hi Naveen,
Always VO should be the first choice. You can also use mix of these approaches also.
First be clear about how in future further messages can be added, if it is clear we can decide the approach to be followed.
Regards,
Reetesh Sharma

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