OFFER NOT HONORED-HELP

On 6/22 i contacted a Mrs. Coleman in Retention Dept. to discuss whether we would stay with uverse. After about a 30+ minute discussion she talked with her supervisor and made me an offer I accepted. She offered to KEEP our bill as it had been last year...authorizing an extra 2 free receivers. This could NOT be added until the discount on account was up so I was to call back July 1 which i did.CONVERSATION RESULTS:
UVERSE OFFER 6/22/15contacted RETENTION talked with Mrs. COLEMAN very nicerenewed TV300maxturbo net for 119 same as last yearshe gave 50$ in discounts and I am to call in July 1 to get the 2 extra free receivers...this ws promised.now it stands at 137 with the 2 receivers until the new discount can be added#1785327790A xfinity with comcast offers99$/mo50mbp net220 channels which includes encore westernplus 100$ visa card2 yrs. agreement OF COURSE ON THIS PHONE CALL I COULD NOT REACH MRS. COLEMAN. AND THE PERSON ON THE LINE WOULD NOT HONOR THE OFFER. I HAVE CALLED AT LEAST 3 MORE TIMES 7/9 TO BRAD IN KY, 7/19 TO LAURA IN SC AND ANOTHER CALL TO EVAN. I HAVE TALKED WITH NUMEROUS REPS IN THE RETENTION DEPT. I WAS GIVEN A PHONE NUMBER FOR A COMPLAINT DEPT BUT NO ONE CALLED ME BACK.I FINALLY WAS TOLD THEY WOULD CONTACT MRS. COLEMAN IN THE TEXAS OFFICE VIA EMAIL AND TELL HER TO CONTACT ME.THIS HAS NEVER HAPPENED AND THIS HAS BEEN GOING ON FOR A MONTH. PLEASE HELP IN GETTING WHAT I WAS PROMISED . WE ARE GOOD UVERSE CUSTOMERS AND WE SHOULD BE TREATED AS SUCH.

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.

Similar Messages

HT1338 I have a Mac OS X Version 10.5.8. Just updated my iphone 5 & can not back anything up from itunes because my software on my mac is not up to date. What software should I now have to be up to date? Im so confused by all that is offered! PLEASE HELP

I have a Mac OS X Version 10.5.8. Just updated my iphone 5 & can not back anything up from itunes because my software on my mac is not up to date. What software should I now have to be up to date? Im so confused by all that is offered! PLEASE HELP ME.

Hi
You need to upgrade to the next OS 10.6 Snow Leopard by purchasing the DVD online.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
and once installed, use Software Update
- to update to 10.6.8
- and update your iTunes.

I'm having trouble with using Calculated-User Can Override, it will not honor my overide

I'm having trouble with using Calculated-User Can Override, it will not honor my overide. I'm using LiveCycle Designer ES v.8.2

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.

Photosmart 7525 shows 7520 series missing or failed printhead + HP not honoring 1 year warranty...

As you've gathered from the title there is two issues:
1. The Photosmart 7525 (alias: CZ046A) is no longer functions and says Missing or failed printhead.
2. HP's warranty check says warranty expired on Aug 31, 2013 even though it was bought Aug 6, 2013...
Issue 1.
I replaced colour ink cartridges and this message appeared immediately after.
I followed HP's help guide and this did not clear the message or get printer working again.
Details:
The Printer's touch screen shows:
[ !] Missing or failed printhead
The printhead appears to be missing, not detected, or incorrectly installed.
Also, the HP software that came with printer gives a popup (in WinXP SP3):
HP Photosmart 7520 series
(X) Missing or Failed Printhead
Cyan/Magenta/Yellow/Black/PhotoBlack
The printhead appears to be missing, not detected, incorrectly installed, or incompatible.
I troubleshooted following the HP online help guide (scroll down and choose 'No Code Displays')
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ca&lc=en&docname=c01458034
The steps I took in brief (as per HP guide above).:
reseated cartridges, checked vents, turned on then unplugged printer for a minute, cleaned cartridge contacts, turned on then unplugged printer again, removed printheads and cleaned contacts
The last step the guide says is replace printhead or contact HP if still in warranty.
(as a former electronic repair person, then PC technician, now SysAdmin, I'm no stranger to following repair guides, and troubleshooting.)
Issue 2.
I used the provided warranty check at the bottom of the aforementioned HP guide:
http://www.hp.com/go/warrantycheck
The printer was purchased Aug 6th, 2013 and on Aug 8th I set up the printer and mailed the warranty card.
On March 6th, 2014, I entered the serial number and the other Model number CZ046A
And HP's website indicated: Warranty has expired 2013-08-30
So I used the "Online warranty dispute form".
Then next day an email from Sush "have updated the warranty of your HP Product".
On March 7th, 2014, I did the warranty check again
And HP's website indicated: Warranty has expired 2013-08-31
I replied to Sush's email, nicely explaining the problem.
On March 8th, 2014, ATCHUTA RAO.V replied "have updated the warranty of your HP Product".
But there was no change and HP's website still indicates: Warranty has expired 2013-08-31
So I used the "Online warranty dispute form" again and only received an autoreply on March 10th.
It's now the 20th, and I still get Warranty has expired 2013-08-31
It simply appears to me that HP is Not honoring their 1 year warranty on their product.
(For obvious reasons I'm not putting my serial number or ServiceTicket number online)

Hi Kashews,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you have had you're share of warranty issues. I suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Trying to register adobe 7 after i reinstaled window 7 but it will not honor?

trying to register adobe 7 after i reinstalled wind 7 but it will not honor number?

Adobe is a company... what program do you have?
Serial number and activation chat support (non-CC) may help
http://helpx.adobe.com/x-productkb/global/service1.html

My macbook Pro 13'' keys aren't working (The Esc, F1 to F12 and also the Eject Key doesn't work and so I'm unable to change the varied special features those keys offer.) Please help what do i do? Because i've gone through all the support options :(

My macbook Pro 13'' is giving me trouble
The Esc, F1 to F12 and also the Eject Key doesn't work and so I'm unable to change the varied special features those keys offer.
Please help what do i do?
Bceause i've gone through all the support options

Hi Kash_xo,
If you are having an issue with some of the keys on your MacBook Pro's internal keyboard not functioning as expected, I would suggest that you troubleshoot using the steps in this article -
OS X Mavericks: If keys on your keyboard don’t work
Thanks for using Apple Support Communities.
Sincerely,
Brett L

Local Apple Stores/Repair will not honor battery recall.

I put my serial numbers 12" PB and battery in to this page https://support.apple.com/ibook_powerbook/batteryexchange/index.html and the response clearly indicates that I am eligible for the battery exchange, but the Apple store at Siam Paragon in Bangkok (run by http://www.copperwired.co.th), Thailand will not honor the recall and wants me to pay. Customers are not even supposed to have to drop off their old batteries first but I was asked to and now have had not battery for more than a week! I cannot find a way to get help from Apple.

Well, as I said, try calling AppleCare. Any person you end up speaking with, you can take your problem to them and explain what took place. I'm sure they will help you from there.
I thought maybe there was an actual Apple Store in your area. There are some in Great Britain, so that's where I was coming from.
But yeah, your best bet is dealing with the real Apple themselves. Since those drop-off centers, even if they are Apple Authorized, won't give you the same answer/help as going straight to Apple.
Give AppleCare a call. Or even, that number for placing orders and when they ask, tell them what your problem is and they should redirect your call to the right person. (Now that I remember, that's what I did. 1-800-MYAPPLE. I told them I was trying to order a battery replacement under the recall, and that's how I got connected to the right people. Funny how your memory gets clearer at the last minute).
Good luck! Wish I could be of more direct help to you.

Does not honor sold price

I was sold a package price of $97.95 for 105mb/sec Internet, 140 channels including HBO and Streampix, a DVR and a second box. Now Comcast will not honor that price and claims they do not have that in their records. Yet there is proof in a recording that they DID offer me that price. And I was told even if they find the recording they will not honor the price. Even though there is PROOF that they would honor the sold package price. Yet they will only give me 75mb/sec AT SAME PRICE!!! Unbelievable!!! I honestly cannot believe a company gets away with this!!! And to top it all off, my internet is still not up to speed properly as its only maybe 15mb/sec. Comcast is SO BAD!!! They should be ashamed of what they do. But all I got was "we are sorry". That doesn't fix it!!! I am looking into legal council and the attorney general and the federal trade commission. I am sick of these fraudulent practices by a composing like this that feels that they can do anything they want because of their size. Someone needs to knock them down a few pegs and make it hurt! This isn't over!!!

Kylekc239 wrote:
I was sold a package price of $97.95 for 105mb/sec Internet, 140 channels including HBO and Streampix, a DVR and a second box. Now Comcast will not honor that price and claims they do not have that in their records. Yet there is proof in a recording that they DID offer me that price. And I was told even if they find the recording they will not honor the price. Even though there is PROOF that they would honor the sold package price. Yet they will only give me 75mb/sec AT SAME PRICE!!! Unbelievable!!! I honestly cannot believe a company gets away with this!!! And to top it all off, my internet is still not up to speed properly as its only maybe 15mb/sec. Comcast is SO BAD!!! They should be ashamed of what they do. But all I got was "we are sorry". That doesn't fix it!!! I am looking into legal council and the attorney general and the federal trade commission. I am sick of these fraudulent practices by a composing like this that feels that they can do anything they want because of their size. Someone needs to knock them down a few pegs and make it hurt! This isn't over!!!Hate to tell yo you this but when you signed up for service you signed an agreement surrendering your right to sue. Your lawyer won't tell you this until he/she gets your money. You need to go thru arbitration. I would contact attorney general along with FTC ant the BBB. Good luck.

Resetting passwords in AD LDS not honoring password history via Java ldap api

I am trying to implement reset password functionality for accounts in Windows 2012 R2 AD
LDS via java ldap api. But it is not honoring password history constraint. When I tried to implement change password it is enforcing password history. I am using the following code to reset password.
@Override
public void updatePassword(String password) throws LdapException {
try {
String quotedPassword = "\"" + password + "\"";
char unicodePwd[] = quotedPassword.toCharArray();
byte pwdArray[] = new byte[unicodePwd.length * 2];
for (int i=0; i pwdArray[i*2 + 1] = (byte) (unicodePwd[i] >>> 8);
pwdArray[i*2 + 0] = (byte) (unicodePwd[i] & 0xff);
ModificationItem[] mods = new ModificationItem[]{new ModificationItem(DirContext.REPLACE_ATTRIBUTE,new
BasicAttribute("UnicodePwd", pwdArray))};
LdapContext ldapContext = (LdapContext)ldapTemplate.getContextSource().getReadWriteContext();
final byte[] controlData = {48,(byte)132,0,0,0,3,2,1,1};
BasicControl[] controls = new BasicControl[1];
final String LDAP_SERVER_POLICY_HINTS_OID = "1.2.840.113556.1.4.2239";
controls[0] = new BasicControl(LDAP_SERVER_POLICY_HINTS_OID, true, controlData);
ldapContext.setRequestControls(controls);
ldapContext.modifyAttributes(getRelativeDistinguishedName(), mods);
} catch (Exception e) {
throw new LdapException("Failed to update password for:" + this.getDistinguishedName(),
e);
Please let me know if I am doing anything wrong.

Hi,
I suggest you check password policy on the AD LDS server.
If the server is under workgroup mode, then local password policy is applied; if it is domain-joined, domain password policy over-rides local password policy, you may also need to check if there is any PSO configured.
More information for you:
AD DS: Fine-Grained Password Policies
https://technet.microsoft.com/en-us/library/cc770394(v=ws.10).aspx
Step 4: View a Resultant PSO for a User or a Global Security Group
https://technet.microsoft.com/en-us/library/cc770848(v=ws.10).aspx
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Online chat quote not honored by Verizon or Verizon is trained to lie here too

I Was quoted by Taelor in a live chat and I quote"If you were to upgrade at that 2 year discounted price this would bring your bill to $160 before tax in which I'm seeing we can add our 30% discount on both line access fees for 1 year with a 1 year contract agreement,map dating your bill to $136 before taxes.". I was told I would be getting 15 gig plan and she also said we could add 1 gig of bonus data for a total of 16 gig, the plan would also be 2 smartphones for $136. I then had to leave tht chat session. A few hours later I contacted the live chat again. This time chatting with Lyndsey. i then asked her about what Taelor had said and she also confirmed the plan and told me I could also get the s5 pro owned phone for $99 and the Galaxy note 3 pre owned $99 phone with the 1 year contract however I would have to call as she could not do sales. Well I just got off the phone with Verizon and they would not honor one bit of that agreement even though the lady on the phone (very nice lady by the way) could read exactly what Taelor and Lyndsey both said in our chat session. I thanked her but I'm going to most likely be moving on to sprint and get unlimited everything for my wife and I at $60 each. My sister and her family and my brother in law and his family live in the same area and say they have great service and Internet as I know with sprint that can be a concern. Too bad because I really like Verizon.

I could title my experience the same!
I have had an S5 for about 6 months and have hated at least 23 of those weeks. A couple of weeks ago I signed onto chat to find out my options:
first agent, before she even answered my question as to my options, proceeded to tell me that if I changed my plan that I would save xz&y. I stated that while that sounded good, I wanted to sort out my phone problems first. While I was waiting for her reply, I got a text message notifying me that a change on my account had been made. I immediately stated in the chat that I had not authorized an account change and that before they had permission to do anything I wanted to know about my phone options. STRANGELY, the chat got cut off. WT$%^*
I copied the chat and initiated another session. A new rep comes on and I paste the previous chat into the window and inform her that no change was authorized, and while the change may make sense I want to understand what options I have for getting a new device. She apologized and then gave me my options: 1) buy a new no-contract phone at $750, 2)pay the ETF (prorated to around $250) and then either go onto a new 2 yr contract or go onto an edge contract. I said I will go with option 2. At which point she told me that I would have to go to the store to do the phone transaction but that she would review my plan options. We reviewed the options and I agreed to make the changes.
now I go into the closest VW store and after waiting for 30 minutes for service and another 30 of explaining and the rep talking with her manager, they tell me that they will not honor that. They will allow me to pay the ETF and go to a different device but I will lose my phone number.
So of these options is true:
Chat Reps are not trained properly, or
Chat Reps are intentionally misleading customers, or
Local stores are not trained properly, or
Local stores are refusing to follow VW agreements.
Which ever is a problem. My options are pay $750 or move my accounts to another carrier. Does anyone have any other suggestions?

Pages '08 Export does not honor the "Hide extension" checkbox

I have noticed that Pages '08, even with the latest update (3.0.3), does not honor the state of the "Hide extension" checkbox in the Export save dialog (or "sheet" that slides out from the title bar). Specifically, I have seen this happen when exporting to Word. When un-checking the "Hide extension" checkbox, the filename is displayed in the dialog with the .doc extension, but the file appears in the save folder (anywhere in the file system) without the .doc extension until I do a Get Info on the file and un-check Hide Extension in the Name & Extension section.
This is really annoying because I hate automatic hiding of file extensions in general, and I find it unacceptable with any kind of MS Office docs because my Windows-using colleagues can't seem to cope without a file extension they recognize.
Also note that this does not seem to affect the Save or Save As dialogs in Pages '08, only the Export save dialog. I can create a regular Pages document, do a Save As, uncheck Hide Extension, and I'll see the document show up in the file system with the .pages extension.
Is this a known bug in Pages '08? I can't find any mention of it in the forums. I also want to know if this is fixed in Pages '09. I've been looking for a way to report this as a bug, but am not having much luck.

LionMage wrote:
Is this a known bug in Pages '08?
Yes. just add the extension manually in the Finder.
I can't find any mention of it in the forums.
It has been mentioned many times but not lately.
I also want to know if this is fixed in Pages '09.
No.
I've been looking for a way to report this as a bug, but am not having much luck.
+Menu > Pages > Provide Pages Feedback+
Peter

Import is not available all other actions are active but not import help?

Import is not available all other actions are active but not import help? I wish to import bookmarks from internet explorer, I am using windows 7

Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
*You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
*To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
* Deselect: [ ] "Permanent Private Browsing mode"

HT2105 Continually get a message saying "We are experiencing technical difficulties, please try later" when trying to set up allowances. Not very helpful. Any ideas. I am running the latest itunes with Windows 7 Professional.

Continually get a message saying "We are experiencing technical difficulties, please try later" when trying to set up allowances. Not very helpful. Any ideas. I am running the latest itunes with Windows 7 Professional.

Not a solution yet, but received the following from one of the tech people I've been e-mailing back & forth with.
"I'm sorry that you have been unable to submit your podcast. The podcast submission form is currently offline. When trying to submit the podcast you will receive this message "We are Currently Experienced Technical Difficulties". Once the issue has been resolved, I would be glad to inform you.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available."
Who knows, maybe the problem isn't with my feed after all.

After upgrading to iOS 5 I cannot enter to mail (outlook exchange ),contact did not open, general settings - mail contact did not work.help me

After upgrading to iOS 5 I cannot enter to mail (outlook exchange ),contact did not open, general settings - mail contact did not work.help me

Hi,
the settings are gone, i guess. But even worse, I cannot get the iPad2 to play Full HD thru the Apple digital AV adaptor using apps that support (and advertise this), like AVPlayer HD. This definiteley used to work before one of the last iOS upgrades. (I am now at 5.1.1).

My home button is not working but apple will not honor the limited warranty

My home button on my ipod touch is not working but Apple will not honor the limited warranty because the corner glass is craked. I have been using it cracked for months. What is my legal recourse. I think it is unfair!!!!!!

tracy252 wrote:
My home button on my ipod touch is not working but Apple will not honor the limited warranty because the corner glass is craked. I have been using it cracked for months. What is my legal recourse. I think it is unfair!!!!!!
Hire a lawyer.

OFFER NOT HONORED-HELP

Similar Messages

Maybe you are looking for