Office Jet Pro 8600 hp cannot connect wirelessly to WPA2 Enterprise encrypted network

HP Office Jet Pro 8600 Premium all in one Printer Scanner CAN NOT connect to encrypted wireless network? Specifics: Wireless network uses WPA 2 Enterprise encryption without passphrase. ( mac filtering only ) Mac address of device is already entered into the wireless router list of devices allowed to connect. Wireless wizard reports ....unable to connect due to authentication failure. alternative instalation attempts ask for passphrase which the wireless network does not use at all. Has been a big issue preventing deployment of mobile wireless scanning and printing throughout the facility. WPA2 is clearly listed as supported wireless protocol. Please help. Several weeks of struggle with India did not resolve the issue. Thank You.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
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My new HP Office Jet pro 8600 won't connect to my wireless Airport

I try and set up my new Office jet to my wireless and I get the message: More than one access point/wireless router has been found that matches your wireless network name. I only have one router and it is an Apple Airport Extreme. I've tried doing throught he network wizard and tried doing it through the installation on the computer with it directly connected to the computer. I called HP and was on the phone for an hour and all they could come up with was that the Airport had 5 GHz and so it will sense two routers. Huh???? What can I do? I don't want a new router since I just got that one.

If your router supports dual band broadcasting 5Ghz and 2.4 Ghz, log into your router and look at the two wireless profile names. The names (SSID) should be changed so that they are different from each other for each band 5 and 2.4. Also if the SSID is the default SSID that ships with the router, change it to a unique name as a neighbor within range may have the same SSID. Rename to "my unique SSID" and connect the printer to the new network name "my unique SSID" as example. If you need further assistance, list the exact model of your router
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

My HP office jet pro 8600 won't connect to my macbook pro or my iPad

My HP Officejet pro 8600 at work will no longer connect to my macbook pro or my ipad, yet it still connects to my bosses ipad just fine. I had tried uninstalling it on my mac, and then when i try to reinstall it its not there. I have tried unplugging the printer several times and this too doesnt work. I have tried resetting up the printer on wifi and even tried restarting my wireless router nothing has worked at all i'm getting really frusterated having to take all my work on a flash drive to my bosses computer to print it off please help ASAP.
Zerr222

Hi Zerr222,
Try unplugging the router from the power for 30 seconds, plug it back in and allow it 2 minuts to fully start.
Next turn the printer off and back on and check for any difference.
If the issue remain, may you changed a wireless router lately? what is your exact router brand and model?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Wireless printing issue. Lonovo Think Pad v. Office jet pro 8600

I went through all 7 of the trouble shooting steps but still can't get my wireless printing to work with my Lonovo laptop T430 and my HP office jet Pro 8600 ..last resort was to join the forum so here I am. all connections appear to be on line and as they should be until I try to print a document. The print window tells me printer is offline but the printer network test tells me it passed all tests and is connected and ready. Using windows 7 operating system.

llbbsis, if everything passes my initial concern is that you might not be connected to the same network on your printer as your computer is connected to. So the first thing i would check is being sure that the SSID on both is the same and not something like "NetworkName" and "NetworkName -Guest."
Next, have you used the Print and Scan Doctor from HP? It is a good tool to diagnose and treat some of the smaller issues with printing:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
Check those two things first and get back with me, if you need further help I am more than willing to do whatever I can to get the issue at hand taken care of.
Have a great day!

How do i connect a surface 2 to an office jet pro 8600

I am trying to connect a surface 2 windows RT 8.1 tablet to an HP office jet pro 8600. I have down loaded the driver from the HP web site but I get an error message that states it can not be run on this computer, and I should go to the app store. I can't find any special appnfor this.

Hi 1643, welcome to the HP Forums. Windows RT does not need drivers installed like other versions of Window. It should be just a matter of connecting it with a USB cable, or following the wireless/wired instructions contained in this document:
Install the Printer Software in Windows RT or Windows 8 on a Tablet.
Let me know how it goes
TwoPointOh
I work on behalf of HP
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HP office jet pro 8600 - wireless printing problem

I am having difficulty printing wirelessly from my iMac to my HP office jet pro 8600. Sometimes it will print, often after waiting hours. But quite often it does print and when I click on the printer icon there is a message that states: "Ready on Server. The printer is not responding. I have no problem or delay in printing from my iPad or iPhone. Tried turning the printer on and off.

when you set it up with your wireless router did you let the printer detect the connection. If so check the wireless channel the router is set to. I changed mine and wham, now it prints as soon as my finger hits the mouse button. Hope this helps.

Office Jet Pro 8600 Plus Faxing Problem with 2-EXT port Connected

I have the Office Jet Pro 8600 Plus and when I fax, I must disconnect the phone line connected to the 2-EXT port on the back of the printer. This is very annoying, and I'm hoping someone here can provide a more convienent solution. I'm connected through a Cable Modem EMTA device for my voice service that is sharing the fax...which like I said, faxes fine, as long as the phone line is disconnected from the 2-EXT port first.
Thx,

Hi @powwow63 ,
I see that you are having issues with sending faxes, you have to disconnect the line in Ext 2 to be able to send a fax.
I can help you with this.
Using a Voice over Internet Protocol (VoIP) telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Slow might improve the ability to send a fax over a VoIP telephone line.
Make sure that you have a DSL filter installed. If you do not have a DSL filter, contact your DSL provider to find out where you can buy one.
I have provided a document with some steps for changing the fax setting on the printer.
Cannot Send or Receive Faxes.
Go to Solution nine: Enable or disable error correction mode in this document.
Fax Sending Fails Intermittently or Fails for Only One Recipient.
Disregard the title.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

Can't scan from Office Jet Pro 8600

I can't scan from my Office Jet Pro 8600. I'm connected to my home Verizon Fios wireless network. I'm running Windows XP. The printer works fine, but I can't scan. When I use the display on the printer I get a "No Computer Found" message. When I go to find the scanner on the Control Panel/Scanners & Cameras - I can see the printer listed, but when I click on the printer, I get a message that reads: "The scanning software could not be found, or your scanner is not connected. Please make sure your scanner & your scanner software are properly installed." So then I use the HP Print & Scan Doctor to download to "Get Installer" presumably to download the software. After the software downloads, there is no difference. I still can scan, & the network is not seeing the scanner. What gives?

Hello,
I see that an issue has popped up that pertains to NOT being able to scan.
Please click on the following link that troubleshoots A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please feel free to write back with any additional questions or concerns.
Thank you.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp office jet pro 8600 won't scan

Wirelessly connected office jet pro 8600 won't scan in windows. I've checked to make sure proper services are running and they are. Started running diagnostics utility and the driver didn't check out but I have the correct one installed and the printer works just fine. Occasionally a message pops up and says that the computer has lost connection with the scanner. Any help would be much appreciated. Thanks.

Hi GradyIV,
I can help you scan from your Officejet 8600 to your Windows operating system. It sounds like you have run the HP Print and Scan Doctor, is this whee you say the driver error?
I suggest using the following steps to delete the printer from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Office Jet Pro 8600 Premium

Our Office Jet Pro 8600 Premium is suddenly experiencing some kind of problem when printing wirelessly. We have had this printer for some time and we exclusively print via the wireless network. We have never had this problem before. The wireless netwrok has no issues as far as we can tell. All computers and phones are able to use the wireless network to connect to the internet, etc. All devices are unable to print to the printer. Devices are mostly Apple products, including the Airport Time Capsule that creates the wireless network, but also some Android phones. Everything seems to be OK - the Network screen on the printer's Set Up Menue says it is connected on the wireless network and it says the signal strength is full, and, the computers on the network in fact see the printer on the network - it is possible to discover the printer when looking for it and the computer is able to accurately read the ink supply levels. On the computers, the Print Que dialog box says "The printer is not connected" and "Ready on server - Unable to locate printer" when sending a document to print. There is a small blue light next to the Wireless Icon on the printer and that is not lit - I think it has been lit in the past. We have stepped through the printer wizard to reintroduce the printer to the wireless network. We have also deleted the printer from the computer's printer list and added the printer anew. Interestingly, when doing these last two fixes, the printer sometimes connects for a short time and it is possible to succesfully print a document, then it goes back to unsuccessful. Sadly, this is not the only problem we have had with this printer and HP's products don't seem to be at the same performance level as in the past.

Hello @OPMike,
Welcome to the HP Support Forums!
I understand that you're not able to print wirelessly from your computers or devices to your HP Officejet Pro 8600 Premium e-All-in-One. I would like to assist you today with resolving this connectivity issue. Thank you for including the troubleshooting you have completed prior to reaching out for support. To be honest, because your printer is 'connecting' to the network after running the Wireless Setup Wizard, even if the connection appears to be brief it is proving that the network card within your printer is functioning. Rather, I believe this issue lies with your router. There is a chance that an update may have went through on the network that is now blocking your printer from access. Printers are affected differently than computers or devices on the network as printers require two-way communication. Can I please have you follow the steps below to resolve this connectivity issue.
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer and devices
After 30 seconds to 1 minute, plug your Router back in
Next, turn on your printer
Turn on the computers and devices
After a minute or so your internet connection should return. Please check on your computer and ensure that you are able to browse to websites again before proceeding. Once your internet is up and running try to print wirelessly to your printer.
Please respond to this post with the result of powercycling your network. I look forward to hearing from you!
X-23
I work on behalf of HP
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Mac to Office Jet Pro 8600 printer

I have a IMAC desk top connected to an Office Jet Pro 8600 running MAC OS 10.6.8. I cannot get the scanner to scan photo's to a specific size. I use the HP Utility but no matter what I try to do the scanned image only cooies from the front right corner of the scanner glass. How do I change the JPEG scanner size and how do I scan whatever size image I place on the glass?
This question was solved.
View Solution.

Hi @paul8588,
Welcome to the HP Forums!
I noticed that you are trying to scan photos to a specific size with your HP Officejet 8600, and I am happy to help!
I would recommend the following:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
What size of paper are you trying to scan on the glass?
If the above recommendations do not solve your issue, please see this guide. How to Scan: Mac OS X v10.6, and you will see some alternate scanning options without HP software.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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Printers HP Office Jet Pro 8600

So I've had an Office Jet Pro 8600 for about a year now. It has been great. just recently, the printing started going to black only and when I tried changing the color cartridges and the black cartridge, I could not get it to work right. It eiter printed black ink only, or it stopped and told me to contact HP.
Bummer. any idea what I can do for this?

Hi Arley2u,
Welcome to the HP Forums!
I understand that you can either print in black ink only, or the HP Officejet pro 8600 printer stops, and tells you to contact HP. I am happy to help you with this printing issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer can print a test page. Printing a Test Page.
If the printer's display is showing any error messages/codes.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hp Office Jet Pro 8600 A910, suddenly can't send fax. Reveiving faxes are ok.

We can't send any fax, but we can still receive a fax. This happened suddenly without any changes (on device or our telephone line) When sending a fax it dials and gives a busy tone. After that we get a error sheet pointing out Error 388, communication error. Following things we did:- Tried sending fax on our other phone line to rule out broken phone cable/connections.- Called to phone and from phone to fax which worked.- Printed out T90 testsheet. All tests passed.- Tried faxing with ECM off or in other words turned off the error connection mode.- Tried faxing with lower connection speed setting.- Checked other settings to see if there was anything wrong, but all okay.- Powered off, disconnected power cable for at least 15 seconds. Is the fax broken or anything else we can try?

Hi , I see you have been troubleshooting an issue with your Officejet Pro 8600 no longer able to send faxes, and I think I may have found some more information for you. Can you specify your your exact printer model for me? In your post title you say it is an 'Office Jet Pro 8600 A910' but and A910 is an Officejet 8500A. How Do I Find My Model Number or Product Number? Seems like an odd question, but the printer make a copy? It could be an issue with the scanner mechanism.
Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.)
HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to;Get Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 Premium (H711) e-All-in-One Printer SeriesGet Printer Updates for HP Officejet 6500A, and Officejet Pro 8500A e-All-in-One Printer Series Have you tried to run the Fax Test Report? It's usually located in the setup menu, under tools. The fax test report will let you know if it finds any problems and how to correct them. Once everything passes on the fax test report, you can Test Your HP Fax Machine with the HP Fax Test Service. I reviewed the error code you provided from the Interpreting Error Codes in Fax Communication Error or Fax History Reports document. Error 388: There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time. Retry the fax reception when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. Have you touched base with the phone company to make sure they have not changed anything on their end? Does this same error occur with every number you try to dial? You could see if anything in Fax Sending Fails Intermittently or Fails for Only One Recipient is helpful as well. Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Office jet Pro 8600, Multiple Printers on same nenwork need to change printer name ID

How do I Change the default Printer ID /name on a Office Jet Pro 8600 AI1 using OS x 10.8 on a home network . To prevent other computers from accessing multiple 8600's set as delivered, on the same network?

Hi @JimAckroyd
It took me sometime, but I think I found exactly what you are looking for! Please take a look at the instructions already written out by ShlomiL; Re: Changing the name of a printer in my LAN.
I hope this resolves your inquiry.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8600 Plus 910 n printer driver does not install on a windows server 2008R2 OS

I recently had a new server installed, a Proliant with a Windows Server 2008R2 operating system. I now just discovered that my All in One Office Jet Pro 8600 Plus A 910 will not install on the Windows Server 2008 R2, ïncompatible operating system. Does anybody have a workaround or solution?

Hello dawnp,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to your Windows 7 computer.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it failed as well as any error codes you may see.
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Office Jet Pro 8600 hp cannot connect wirelessly to WPA2 Enterprise encrypted network

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