Office Pro 2010 Product Activation Issue

Started getting errors when opening Office applications stating "product activation required". This product has been in use (activated) for some 3 or 4 years now and the product ID displays as installed.
The Office product has been in use since purchase without issue.
I checked and there are no updates pending for the Office 2010 product????
Full scan with Microsoft Security Essentials comes up clean.
Any ideas??

Hi,
I want to know whether you are using a retail version of Office or a Volume Licensing version? Is it Office Professional Plus 2010?
The error "Product Activation required" implies that your Office 2010 is no longer licensed. You can try the method below to fix it:
Determine whether the computer has the 32-bit or 64-bit version of Office 2010 installed. To do this, open any Office 2010 program, click
File, and then click Help. The Office version is displayed next to the
Version number.
Close all Office 2010 programs.
Click Start, type cmd in the
Start Search box, and then press Enter.
At the command prompt, type one of the following commands, and then press Enter:
If you're running 64-bit Windows with 32-bit Office:
"%ProgramFiles(x86)%\Common Files\Microsoft Shared\OFFICE14\OSAUI.exe" /F
If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows:
"%ProgramFiles%\Common Files\Microsoft Shared\OFFICE14\OSAUI.exe" /F
If the problem persists after the steps above, there are some other methods that you may need to try, we can find more details in this Microsoft KB below:
https://support.microsoft.com/kb/2390460?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011.

We purchased Microsoft Office Professional 2010 (3 Activations) in Dec of 2011. We only activated one License, on my wife’s computer, I was using Microsoft Office Professional XP on my computer at the time and did not need to install one of the Microsoft
Office Professional 2010 (3 Activations).
I have tried to use the download link that was sent from the original purchase in 2011;
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
download the Microsoft Office Professional 2010 (3 Activations) from this site.
Is it still possible to download the Microsoft Office Professional 2010 (3 Activations) ?
Thank You;
Jeffery Moss
[Moderator deleted private information]
----Original Message----- From: Pro Logistic Industries Sent: Friday, December 30, 2011 6:20 PM To: Susan Moss Subject: Order Confirmation
Thank you for your recent order. Below is your confirmation that we received your order. Please review the information below and notify us immediately if you have any
questions.
Customer Service Pro Logistic Industries (888)710-4084 (support at prologisticindustries.com)
-------------------------------------------------------------- ORDER CONFIRMATION                    Invoice No. 2415
Bill To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Ship To: Susan Moss
8580 Beechwood Drive Denham Springs LA 70706 US
Order Date:    12/30/11 Payment By:    Discover Confirmation No:   D105245252A Shipment Tracking:
Pro Logistic Industries Items 1 Microsoft Office Professional 2010   (3 PC License) @ $99.99 = $99.99
Sub-Total: $99.99
Shipping: $0.00 ()
Sales Tax: $0.00
Pro Logistic Industries Total: $99.99
Store Credit: -$0.00
TOTAL DUE: $99.99
From: Pro Logistic Industries
Sent: Friday, December 30, 2011 6:25 PM
To: (susanmossatcox.net)
Subject: Microsoft Office Professional 2010
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1.
2.
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
[Moderator deleted the key]
1.3.     Once you have received a green check mark, the program will continue and automatically close.
2.
5.     You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
1.
1.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs
that you may have.
From: Susan
Sent: Friday, December 30, 2011 8:11 PM
To: (support at pbdistributiononline.com )
Subject: Activate MS Office 2010
After installing MS Office 2010 from your Website I have tried to activate the MS Office 2010. The instructions stated; Now you will REOPEN one of the programs for example Microsoft Office Word. I do not see this choice, the only choice is by
going to; Programs, Microsoft Office 2010, select I have already purchased Microsoft Office 2010, Activate... a box warning about a valid product key appears as seen by the first screenshot below... I clicked OK and then I entered the product key that
was emailed to me from Pro Logistic Industries – (prologisticindustries in gmail.com) but this does not work as shown by the second screenshot below... as it states... this is not a valid Office Product Key... You also stated in your email; You will see a
screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone). I don’t see a choice to activate by phone... Please help me with this problem. At the bottom is the original Link
and Install Instructions email I received from you.
Microsoft Office Professional 2010 (3 Activations)
PLEASE READ THROUGH THIS ENTIRE MESSAGE BEFORE INSTALLING.
*This copy of Microsoft Office Professional has 3 Computer Activations. Below you will be provided with detailed instructions of how to download and activate your software.
Please follow the download instructions below: Please note that any previous versions of Microsoft Office that you have currently installed on your computer will automatically upgrade when steps are followed below. If you do not have any version of Microsoft
Office installed on your computer, you will simply follow the steps below to download and activate the software to your computer.
You will be able to use these instructions for 3 different computer activations. Please repeat steps when installing and activating the software on multiple computers.
INSTRUCTIONS FOR COMPLETE INSTALLATION AND ACTIVATION:
1. Use the following link to download and install Microsoft Office Professional 2010:
(care.dlservice.microsoft.com/dl/release/0/1/7/017702EB-0977-42A9-A1A9-593DFC1150EE/14.0.4763.1000_ProfessionalPlus_retail_ship_x86_en-us_exe/ProfessionalPlus.exe)
2. Once you have downloaded the software, your software will be provided with the setup/installation file. Please Run the file. During the installation you will be prompted to enter your product activation code below:
[Moderator deleted the key]
3. Once you have received a green check mark, the program will continue and automatically close.
4. Now you will REOPEN one of the programs for example Microsoft Office Word.
5. You will see a screen to fully activation your software with Microsoft. You will have two choices for activation: Activate by Internet or Activate by phone).
6. First try the activation process by internet, if your product fails to activate by internet, use the phone activation. (The phone activation will never fail to successfully activate your software). When using the telephone method, you will be asked to
enter the number of times that the product key has been activated, please make sure to press 1.
7. Congratulations, your software is successfully activated and ready for use.
If you have any questions or difficulties downloading and activating your Microsoft Office Professional 2010 software, please contact us directly (support at pbdistributiononline.com). We will be at your assistance to help you with any questions or needs that
you may have.

Hi,
If the request is to download Office 2010, please refer to this link below:
http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx
I'm sure you still keep the product key, follow the process to enter the key, you should be able to download then.
Regards,
Melon Chen
TechNet Community Support

Windows 8.1-Office 2010 Product Activation Failed

I've tried suggested fixes from other posts, but haven't been able to resolve this issue...we recently purchased several Dell Venue 11 Pro tablets with Win 8.1 Pro. MS Office Professional Plus 2010 installs fine, but within a short time we get a 'product
activation failed' message in all Office programs. After inputting the MAK activation code, it seems to accept it and goes through finishing installation (which I found odd), but after shutting down the program and restarting and even rebooting the computer,
the "Product Activation Failed" message reappears. I have tried numerous times and even went through the telephone activation which seems to complete successfully without error, but does not clear the failed message. I have attempted running the
activation wizard as the network admin too, to no avail.
We use this version of Office 2010 on XP, Vista and 7 workstations with no issues; only issue is on Win 8.1 devices.
Any assistance or advice is appreciated.

Hi，
As this license issue is related to office, to receive better support, it's recommnended to seek help in the office forum.
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro
Best regards，
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Macbook Pro 2010 Model Keyboard Issue - Middle keys not working

Hi.
I have a Macbook Pro 2010 model, for no other reason other than my cat sitting on it (tiny cat, very dry...) the middle row of keys (A,S,D,F,G,H,J,K,L) all stopped working, CAPS still works, as well as : ; " ' and the enter/return key.
I've done nearly everything I can think of, reset everything, reinstalled OS X... Other than pulling the thing apart.
Any suggestions or ideas of how I might fix this cheaply? Or what the problem may be?

Hello AJTheGamer
Check with the Keyboard Viewer to make sure no other keys are being pushed down to prevent it from the keys that you are typing to be registered. Another thing you can check is to try and create a new user to see if the issue carries across the system as a whole.
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Mac OS X: How to troubleshoot a software issue
http://support.apple.com/kb/HT1199
Regards,
-Norm G.

Microsoft Office 2003 Business Edition activation issues

I just got my MacBook Pro for college and I was trying to activate Microsoft Office 2003 on my Windows Vista Bootcamp partition and I ran into this issue. At first I tried activating it on Windows XP, it didn't work. I installed Vista, it gives the same error.
I've Google'd, Bing'd, and whatnot. Usually I can figure this stuff out, but I can't get it to activate.
Here's a pic of the error I get when I try to activate over the Internet:
http://i45.tinypic.com/69qjyd.png
I need to figure this out before tomorrow, as my "Big Presentation for my Senior Year" is due. Thanks.
Edit:
And for those wondering, I ran it on my desktop and it activated perfectly. No issues, even activated under Crossover on the Mac (But it has issues when it comes to Powerpoint).
Message was edited by: Smalls1652

Hi and welcome to Discussions,
might indeed be that you activated your Office one time too often.
Microsoft seems to only allow a limited number of online activation before they suspect some dishonest useage of their product.
Might be best to do what that error message proposes: to call Microsoft and explain to them your situation and ask for a new activation key.
Good luck (and also with your presentation)
Stefan

Mac Quad Pro Rosetta and Activation issues.

I recently purchased a Mac Quad Pro (Xeon) and migrated everything over to the Leopard boot partition did all the usual repair permissions etc. Most stuff seems to work okay, but I do have a couple issues with CS3
Photoshop will not run under Rosetta (need it for a couple plugins that are not Leopard compatible). Although the check box in Get Info is available, I get a dialog saying no can do...contact my IT person. (I am the IT person around here.}
Okay, I coned my Leopard partition to another internal hard drive and forgot to deactivate CS3 before the cloning. So booted from the cloned backup, ran PS and ran "Help - Deactivate". I got a message saying that I needed to activate the program within 5 days! Huh? PS was active when I did the clone so I don't understand why there is a time limit on what should be an active copy and why Adobe thinks it's an inactive version. I did activate that version then immediately deactivated it.
OSX 10.5.2, MacPro Quad Xeon. 4GB Ram, CS3 Design Premium

On last desperation thing you might try is a smc reset. But as sig says, it sounds that machine needs some "professional help"

OneNote 2010 SP1 (from Pro Plus 32bit MAK Volume Download) Activation Issue

Hi There,
I have been working on Microsoft Office App-V Sequencing and have successfully managed to sequence both Project Pro 2010 SP1 and Visio Pro 2010 SP1.
We have had an external company handle the sequencing for the main Office Pro Plus 2010, however they have since informed us that it didn't include either OneNote or Office Picture Manager.
I have been working on trying to sequence OneNote 2010 out of the Office Professional Plus 32 bit 2010 SP1 MAK Volume Download following the steps in the Microsoft Guide as well as StealthPuppys' guide. Basically:
1) Extract the iso to a folder
2) Install the Microsoft Sequencing Kit on the sequencing machine
3) Install both x64 and x86 App-V Deployment Kits
4) Go to the x64 (64 bit sequencing machine) through command prompt and do the 'msiexec /i OffVirt.msi ADDLOCAL=OSpp,OSpp_Core,OSppWoW64 PIDKEYS=XXXXX-XXXXX-XXXXX-XXXXX-XXXXX USEROPERATIONS=1'
5) Start the sequencer, add the Exclusion items for the Office Software Protection Plan and Windows
6) Carry out a custom install selecting only OneNote and the Office Shared Files to install
7) Finish the sequence and copy the programs to the shared drive
8) Deploy the application
9) On the target machine which has the Deployment kit added command prompt to the folder and run ''msiexec /i OffVirt.msi ADDLOCAL=OSpp,OSpp_Core,OSppWoW64 PIDKEYS=(Project MAK);(Visio MAK);(Office MAK) USEROPERATIONS=1'
10) Download the packages through the App-V Tool
OneNote launches but then freezes saying 'Microsoft Office Professional Plus 2010 cannot verify the licence for this product. You should repair the Office program by using Control Panel' and the program force closes.
I have also tried using a custom config.xml to during the sequencer (which I did for both Visio and Project) with the first line set to <Configuration Product="ProPlus"> and also tried "OneNote" and at the installer section
used an elevated command prompt to navigate to the office folder and run 'setup.exe/config c:\office\config.xml' and this also did not work.
This and Office Picture Manager are the last of the App-V programs left to sequence for deployment in a new SOE for a client so any help would be greatly appreciated.
Kind Regards
Joseph Wybraniec
Techstream Solutions

You will need to open the Office package and add OneNote. Adding OneNote as a separate package won't be supported or work as expected.
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
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The Definitive Guide to Delivering Microsoft Office with App-V

Office 365 downgrade for Office 2010 Product Key

Hi,
I just would like to inquire if it is possible to downgrade the Office 365 that was purchased from a vendor. The vendor specifically assured us that there would be product keys that would be given and we would be able to use it in on our existing Office
2010 products. But unfortunately, it does not work.
The vendor is no longer answering our calls, emails text messages, etc after he has received the payment for the Office 365.
We are located in Riyadh, Saudi Arabia.
Thanks in advance.

Hi,
Who is that vendor? What did they tell you in detail?
In this forum we mainly discuss technical questions about Office products, for the purchase and activation questions, I suggest you contact your local customer service.
You should be able to find your local customer service number from this link:
https://support.microsoft.com/en-us/gp/customer-service-phone-numbers/en-us?wa=wsignin1.0
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

I upgrad Office Pro 2007 to Office Standard 2010

I upgraded my Office Pro 2007 to Office Standard 2010 yesterday and everything went fine with the exception. On this one machine the user is having word crash while he is working on it, sometimes right away, sometimes it is good for five minutes, it crashes
no matter what the file is, even on new documents with very little text. Nothing has worked, we have even attempted reinstall of the office suite. Can I fix my office word ? The system is running Windows 7. Fully up to date on patches and there is no 3rd party
software installed that isn't installed on other machines in the building. The error message is listed below, any suggestions would be greatly appreciated.Problem signature.

For the benefit of anyone that may run into this issue, uninstalling 2003 corrected the problem or use demo software
Word Fix Toolbox (http://www.word.fixtoolbox.com/).
I do appreciate your response but as you are suggesting that in some situations it may not correct the issues, it should be noted all systems have variances in them for installed software and personal configuration so it should not be summarily dismissed
because in some environments it can help.

Can I re-install Office 2010 Product Key Card?

I have a Office 2010 Product Key Card version. Do I need to remove it completely from one Windows 7 computer before I attempt to install it on a completely different Windows 7 computer.
Or does that version of Office 2010 always need to stay with the first computer?
If the latter is true, I wish that would have been spelled out in big, bold letters on the product box.
Thanks.

Hi,
Yes, you can transfer Office 2010 to another PC.
But please note that you must remove Office 2010 completely from the previous PC. You’ll also need to use telephone option in Activation Wizard to contact the activation center after you transfer Office 2010 to another PC.
You can find your local custom support number on the link below.http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Melon Chen
TechNet Community Support

Office 2010 Plus activation after VLSC access expired

I purchased Office Pro Plus through Volume Licensing with the license valid up to 2016. No Software Assurance.
Can I still activate office after the license ends in 2016?
e.g. if in 2017 I'm still using the same version of office and upgrade hardware, can I still activate office?

I purchased Office Pro Plus through Volume Licensing with the license valid up to 2016. No Software Assurance.
Can I still activate office after the license ends in 2016?
e.g. if in 2017 I'm still using the same version of office and upgrade hardware, can I still activate office?
For formal advice on Licensing, contact your reseller or MS directly, since VL agreements are complex, and there are various types, with differing Product Use Rights, terms & conditions.
It sounds like you might have purchased the perpetual license, so I'm not sure what you mean by "valid up to 2016"?
Perpetual, is perpetual (forever). But in practical terms, once the product reaches end-of-support, even activating can be problematic if you need help, or the activation service is no longer offered (as is the case for Office2003 Retail products, anyway)
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

How do I perform a "Suite Product Activation" so that Acrobat will start working on my new Retina MacBook Pro?

How do I perform a "Suite Product Activation" so that Acrobat will start working on my new Retina MacBook Pro?
Like others, I have recently upgraded my MacBook Pro to the next generation and migrated all my information from old to new. Everything works seamlessly EXCEPT Acrobat. Photoshop, Indesign, Bridge and Lightroom all seem functional. Acrobat hangs with an error message "Suite Product Activation Needed. Acrobat was installed as part of a suite. To enable Acrobat, please start another element of the suite (such as Photoshop)." Needless to say, starting another element of the suite has NO impact on Acrobat.
This has to be a common problem. Now that Apple has made it really easy to migrate information from old to new machines, it has to come up all the time. What surprises me greatly is that I can't find any coherent answer in these forums.
So how do I get Acrobat running again?

Hi Anubha,
I do not understand what you said below.
I am running Adobe Acrobat Pro Version 9.5.5. I do not remember whether it came with Photoshop or InDesign.
When I open Photoshop, it opens without my having to follow any instructions to activate the software. As a matter of fact, I cannot find my Photoshop serial number anywhere in the Photoshop program itself. I do know it from my profile at Adobe.com. Are you suggesting I deactivate Photoshop on the new computer and then reactivate it using my serial number? Will it reactivate?
When you say
"/Library/Application Support/Adobe" at the root level of the startup disk (not the Library folder inside a user's Home folder)
what do you mean? I do not have a startup disk. I have the original installation disk but that version of Photoshop has been updated a few times.
After staring at your instructions for a while, I realized that you might be talking about the Library/Application Support folders resident on my Macintosh HD, although why you called it a startup disk is unclear to me. IAC, I went into those folders and duly moved the three folders into a new folder I called “Acrob1” and restarted Adobe Acrobat 9 and got the following error message: “AMT Subsystem Failure The licensing subsystem has failed catastrophically. You must reinstall of call customer support.” with a small (6).
By undoing my actions I am back to the staus quo ante.
Now what?
Regards, Robert

Adobe Flash Player 10.1 issues, errors with Quickbooks Pro 2010 installation

I recently - uh today - had an agonizing experience installing Quickbooks Pro 2010 because I kept receiving error messages during the Quickbooks installation. It was a new cd that I had purchased a few months ago from Costco, and had been putting off using it, or even installing it.
So today, I tried to install it, and failed repeatedly. I kept getting the same message, Adobe Flash player file is unavailable - with a drop down screen showing the location of the flash player file that the installation software was trying to find so it could continue the installation. I think I recall seeing an error message originally with Adobe Flash Player 10.1, but it's been a long day, so maybe the error was always referring to Flash Player 8.0. I tried to browse for a new location that the Flash Player file might be located, looking through the Program Files\Adobe and coming up with nothing.
I spent a long time looking through the discussion forums on both Quickbooks and Adobe trying to find the answer, also turning off and on my computer, ha. And I installed the latest Flash version, Flash Player 10.1, then uninstalled it and then reinstalled it, and then uninstalled it and looked for the obsolete Flash Player 8.0 which I couldn’t find on Adobe’s website, but found links to in two other forums…So basically, I tried to solve this on my own, and it didn't work.
So...I was whining to a friend who suggested I just call Quickbooks technical support. Duh, why didn't I think of that? I guess because the packaging on the new software says that fees may apply if you call customer service. Well, it doesn't apply to the first call, and also it's crazy to charge someone who can't even install the program. So I called them, and was on hold forever.
But the problem was solved.
The tech support person, Manish, was able to install Quickbooks by completely bypassing the usual installation procedure. He checked for compatibility, which was fine, I have Windows XP, etc. and then I believe went to control panel, add or remove programs, and clicked on add programs, and followed the icons with the Wizard to install the latest version of Quickbooks. The interesting thing here is that QB has some special download to allow remote access during a trouble shooting call. It initially freaked me out, but it worked just fine, since I could see what was happening on my computer screen even though I wasn't the one operating the computer.
I asked Manish why this installation method seemed to work. He said some of the Quickbooks cds have a bad Flash Player program file, and doing it this way seems to bypass it. He also said that Quickbooks should not compatibility issues with Flash 8.0 or Flash 10.1, but there were some problems noted with Flash Player 9.0. I asked if I would have problems if I uninstalled Flash Player 8.0 and then reinstalled 10.1. He said there shouldn’t be problems, so that’s what I just finished doing.
Hopefully this is helpful for someone else out there in cyberland.
Also, it was kind of helpful, someone else posted on another forum that you could check what flash files you have by going to C:\Windows\System 32\Macromed\Flash, because I couldn’t even find where the Flash Player was installed. They are not in the Program files under Adobe.

Hi, well that sounds like quite an ordeal. Your Flash files are located in C:\Windows\System32\Macromed\Flash Open Flash with a right click and post back all files listed there. It may be a good idea to just confirm that they are correct.
Then Using Internet Explorer, go to Tools, Manage addons and Toolbars & Extensions and look for a box Show all add ons.
You should find Shockwave Flash Object..ActiveX Control..Flash10h.ocx and make sure it is enabled.
The Flash files and that ActiveX Control is Flash Player.
Now if you use another browser, you may want to post that version info as well. Also, what service pack do you have with XP?
Thanks,
eidnolb

Remote Desktop Service activation of Office Pro Plus 2013

The Activation of Office Pro Plus 2013 is not "sticking" in a 2008 R2 RDP Session. Office Pro Plus 2013 is installed on the RDS Host. Users authorized to access via their Office 365 Pro Plus Subscriptions.
Office Pro+ 2013 is installed and activated with appropriate MAK. Every few days or so a handful of RDS users are requested to activate the Office they are using during their sessions.
Any guidance would be phenomenal!
Thanks
-Patrick

you can refer to this blog:
http://technet.microsoft.com/en-us/library/dn782858(v=office.15).aspx

Mac book pro 2010 stange issue..

hi there I have a mac book pro 2010 and have an issue, the computer appears to be running fine in most ways but key board wont illimuminate anymore and it says I have 0 percent battery level and yet it stays running while plugged, also the cd drive wont take cds...I tried the smc reset nothing happend... can anyone help?!?!

It sounds like your charger cord is not charging, but still powering the computer. The problem could be either the charger cord itself or the power supply unit inside the computer. Do you have an amber light on the mag-safe detector when it is supposed to be charging? The easiest way to check is if you have another power cord that can be plugged into the computer. If you don't, your next best option is to take it into an Apple store and the Genius Bar. They can determine in a few seconds what the problem is. The same thing happened to my 2010 MBP. I was convinced that the charger cord was working fine and that they would have to replace the motherboard. The Genius bar found that it was indeed the charger and replaced it at their expense.

Office Pro 2010 Product Activation Issue

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