Office365 incorrectly labeling my mail as Bulk Mail/ spam

At my office, we send about 5k transactional emails per day. Our email provider shows us has having an excellent reputation with top 10% open and click rates.
However, last week Office365 started labeling our email as spam. Specifically, it is labeled as Bulk Mail with a BCL of 7. Here are some headers from one of the emails:
X-Microsoft-Antispam: UriScan:;
X-Microsoft-Antispam: BCL:7;PCL:0;RULEID:(91001);SRVR:BY1PR0201MB1048;
X-MS-Exchange-Organization-AVStamp-Service: 1.0
X-Exchange-Antispam-Report-Test: UriScan:;
X-Exchange-Antispam-Report-CFA-Test: BCL:7;PCL:0;RULEID:(601002);SRVR:BY1PR0201MB1048;
What is particularly troubling is that these are clearly transactional emails (order confirmation / password reset) and definitely not Bulk Mail.
Thanks for any help,
Evan

They will not open a case for you unless you are an O365 customer, but you can give it a try I guess:
http://virtualchat.support.microsoft.com/client/default.aspx?siteid=32ECF580-B446-44E5-8B4D-25F0AFE07779&query=Support%20phone%20number
Better try contacting the email addresses listed in the article from my previous reply, or this one:
[email protected]

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Office365 incorrectly labeling my mail as spam

At my office, we send about 5k transactional emails per day. Our email provider shows us has having an excellent reputation with top 10% open and click rates.
However, last week Office365 started labeling our email as spam. Specifically, it is labeled as Bulk Mail with a BCL of 7. Here is header from one of the emails:
X-Microsoft-Antispam: BCL:7;PCL:0;RULEID:(91001);SRVR:BY1PR0201MB1048;
How do I fix this? How do I stop it from happening. So far, I have had to ask people to individually whitelist us, but that is a long and inefficient process *especially*
with new clients.

Hi,
X-Microsoft-Antispam is a new
Exchange Online Protection (EOP) header. Microsoft uses both internal and third-party sources to identify bulk mail and determine the appropriate BCL. This rating is exposed in the
X-Microsoft-Antispam header of every message.
Generally, this is something that can only be controlled by the administrator of your recipients, not you. The only solution, I think, is to contact your recipients.
As I know, Exchange Online server administrator can create Exchange Transport rules to search for specific Bulk Complaint Level (BCL) message header values or for text patterns or phrases frequently found in bulk emails. Any message
containing these characteristics will be marked as spam.
I'm personally not familiar with this, not sure how to 'unblock' your email address there. For further assistance, I'd suggest you post a question in the forum of
Exchange Online, as current forum only focuses on questions and feedback for Microsoft Office client:
https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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BDAqua wrote:
Do you have these addresses in Address Book, or a way to Import them to AB?
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http://msdn.microsoft.com/en-us/library/office/jj163272.aspx
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Blog - SharePointDeveloper.in
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Does anyone have any ideas on how I might fight this spam?
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Office365 incorrectly labeling my mail as Bulk Mail/ spam

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