OfficeJet 8620 ADF scans are tilted

When I use the ADF for scanning files, all of my pages are tilted to the right.
I'm using regular A4 paper. Bought this printer yesterday, so first time I actually tried scanning trough the ADF.
When I use the copy function (so not to my computer, but print out a direct copy of a document) there is no such tilt.
http://puu.sh/bF3Uy/870592f66a.jpg : You can find a screenshot of one of the pages I tried to scan.
Is it a faulty/misplaced scanner? Should I return it or can I easy fix it myself? Or am I doing something wrong maybe?
Already tried looking if someone else had this problem but wasn't able to find anything.
Thanks in advance,
Robin Van Cauter

Hello T-Grave,
Welcome to the HP Forums.
I see that you are having an issue with the scans from the adf not being straight.
I have seen this issue and was able to get it resolved by simply plugging the power cable directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

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Officejet 8620 Only Scanning in Black & White

It looks like this question has been aked before but the solutions offered don't work.
If I scan using my Mac software (import from preview) I can scan in colour or B&W but if I use Scan to Computer directly from the scanner it will only scan in B&W. I am savig to PDF and experiencing the problem on both my iMac and Macbook. There are no options, that I can find, that allow a colour preference to be set.
Anyone got any ideas?

HI @Ray2304 , Welcome to the Community!
What comes to mind when I read through your post about not being able to scan from the printer to computer in color, would be either the AirPrint driver is selected, or perhaps the Full Feature version of the software isn't installed. I very well could be incorrect however, I have some steps that should iron it out for you.
Try these steps in order please:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Click here and download the Full Feature driver and install it: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try a scan afterwards and it should work!
Please keep me posted on the results
R a i n b o w 7000I work on behalf of HP
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HP Officejet 8620 unable to scan 81/2 x 14

I have an HP Officejet 8620 that will print 8 1/2 x 14 but will not scan 8 1/2 x 14. How do I change settings to scan to my computer 8 1/2 x 14 docs or pdf?

Hello curtisdj12,
Welcome to the HP Forums.
I see that you are having some scanning issues.
When you attempt to do you scan, are you using the HP software? Are you sending the scan from the front panel of the printer or from the computer?
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP OfficeJet 8620 Scan Options Disappeared

I ran the scan doctor program on my scanner. When I reopened my scanner dialog through the print menu all of my options for scanning are gone.
I have uninstalled and reinstalled my printer twice and it has not corrected this issue. I have also restarted both my printer and computer.

Hi there @vks84 , Welcome to the HP Community
I read through your post about how when you were done running the Print and Scan Doctor,
the scanning options were missing from the software. The type of driver is the first thing to come to my mind when I see this.
Could you check your Devices and Printers on your computer and let me know if you have the Class Driver installed or "8620 Driver" or something similar to that?
Check this post for screen shot examples of checking in the Devices and Printers folder: officejet Pro e All-In-One x64 print driver for Windows Vista Home Premium (64-bit)
Also, when you uninstalled the printer, did you completely restart your PC before you reinstalled? Where exactly did you run the installation from (disk, or download), and which driver did you install (post me a link if you downloaded it).
Thank you,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How to set up HP OfficeJet Pro 8620 to scan with Mac OS 10.10

How do I set up my HP OfficeJet Pro 8620 to scan using Mac OS 10.10. Installed all the software that comes with the printer.

try downloading the hp printer driver 3.0 from Apple.com. restart your computer then try again,

Officejet 8620 don't print on Windows 8.1

Hi,
I purchased a Officejet 8620 to replace an Officejet 8600 PRO irreparably damaged by lightning.
The printer is connected via wired ethernet.
I installed the software on the CD on a HP laptop with Windows 7 Ultimate and the printer, scanner and fax machine worked perfectly.
I repeated the installation on a PC laptop with Windows 8.1, the installation was successful, but only the fax and scanner worked, the printer does not print even the test page.
I disabled firewall and antivirus (Kaspersky Internet Security 14) and repeated several times to install but always with the same result.
I performed "HP Print and Scan Doctor" that does not detect any problems.
I also run "sfc / scannow" but to no avail.
My user type is Administrator.
Only if I access the printer properties in as "Administrator" I can get print a test page.
I added my user to the list of authorized users all'utlizzo printer, but without success.
I downloaded from the HP website the latest versions of drivers and firmware, but the print does not work.
At the same PC and 'also connected a printer, on the same Ethernet network, HP LaserJet CP1515n with driver
"HP Universal Printing PCL 6" that works perfectly.
Can anyone help me please?
Thanks.
Claudio [edited personal information by Moderator]

To be honest, I don't know what else to suggest other than calling us. A phone support professional can access your computer remotely, with your permission of course, and look through the settings and software with you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP officejet 8620 lost connection to computer

My new HP Officejet Pro 8620 is giving me a message that no computer can be found to send scans to.
Everything has worked fine up until today. Tried the usual off/on reboot, nothing seems to establish connection.
What should I do next?

Hi @panheadgreg,
Welcome to the HP Support Forums! I see you are not able to scan with your HP Officejet 8620, when you attempt the scan you get a 'Computer not found' error message.
I would first like you to run the HP Print and Scan Doctor > www.hp.com/go/tools - It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still running into the communication error please continue here: A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
I hope this helps, let me know the outcome I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
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Problem with HP Officejet 8620 (just bought it) not sure if Printer or wireless issue.

Alright so hopefully I have put this in the right forum.
I just bought an HP Officejet 8620, and set it up. It printed the test pages fine yet upon trying to print homework it would dissapear in the Print Queue while saying it was "printing". Thus nothing has come out of the printer except test pages so I am in a bit of a bind.
Now the computer brought up a trouble shoot issue stating "problem with wireless network".
To give some back ground on this issue our previous printer HP Officejet 6500A about a month ago starting printing abnormally slow, and eventually reached a crawl not doing anything.
So im not totally lost, yet as of now do not know what is going on.

Hello Libertine74,
Welcome to the HP Forums.
I see that you are having some connectivity issues when attempting to print wireless.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Wired and Wireless Connections to OfficeJet 8620?

We have a small wired Ethernet network. We are planning to install an HP OfficeJet 8620 multi-function printer tomorrow. I understand that for a wired-only Ethernet network, I would just connect the OfficeJet to our router, then install the drivers on each workstation.
Unfortunately, our situation is more complicated than that. Several people want to use wireless devices to print to the OfficeJet 8620. We have a working wireless network in place, and the wireless devices are able to access it without problem..
All devices on the network (wired and wireless) use the same router, which has both wired Ethernet ports and wireless capability. So, everything is on the same network, going through the same router.
From reading the 8620 documentation, it looks like you can only have a wired OR a wireless connection, but not both. Apparently connecting a CAT-5 cable to the Ethernet port on the printer disables the wireless capability of the printer.
If that is correct, what can we do to enable both wired computers and wireless mobile devices to print to the 8620, given the network structure I have described above?
Thanks very much for any assistance you can offer.
This question was solved.
View Solution.

Hi,
You can setup as shown on page #7 of tyhe following guide:
http://www.hp.com/ctg/Manual/c00389927.pdf
Regards.
BH
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Scans are dirty and blurry

I have a brand new 6700 Officejet Premium. I am trying to scan color photos. I have cleaned the glass, the photos are studio shot and very clear, yet my scans are all blurry and have lots of dust. I have tried several dpi and they all look bad. Help!

Welcome to the forums 6700owner
I saw your post about the scan quality issue you are having with your Officejet 6700 and would like to offer my help! Please let me know which OS you are running and I will get back to you.
Help to find which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
In the meantime, try Resetting the Printer and plug the printer in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help this situation.
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

ADF Scan black line at bottom

Hi
When i scan documents using the ADF I get a black line at the bottom of each page (only the right side of the paper). I have tried cleaning the small scan area - but I still get the black line - any idea how to get rid of it?
You can download an example scan og blank pages here: https://files.secureserver.net/0s4RbMeFgHa3lX

Hi PESDK,
Thank you for your response! I would recommend the following in this order:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall using the HP Printer Install Wizard for Windows.
Let's see what happens after these steps are completed!
RnRMusicMan
I work on behalf of HP
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Scan area shifted

I start HP Scan. Set resolution and choose jpg file format, preview the scanning area and adjust the area to be scanned with my LJ Pro 200 MFP. The area of the preview does not correspand to the area of the image saved. The saved image is shifted almost 1 cm to the left of the preview. Below is a screen grab of the preview window and the entire resultant image from a recent scan:In order to get the entire right hand black border I am obliged to set the area to include white areas to the right of the black edge (and correspondingly for the left edge , it too is shifted).

Hi GregorS,
Thanks for providing that information and the screen shots.
I have provided a document for scanning with Windows 7.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
Do you have the same issue when scanning from the ADF?
Scanner glass
Place the document print side down on the scanner glass, and then position it according to the guides around the glass (usually on the right-front corner or the left-front corner). Close the scanner lid.
ADF
Place a single-page or multi-page document into the ADF tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the document.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
To rule out a software issue, uninstall and reinstall the software if the issue continues. You can download the newest drivers from the URL above. Uninstalling the Printer Software.
Please call our technical support if the issue persists, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.
Thank You.
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Gemini02
I work on behalf of HP

I have a mx860 printer scanner. All my scans are coming up photos. How do I scan documents

I have a MX 860 printer scanner. All of my scans are coming up as photos. How can I make it scan documents

Hi WSF,
To scan in documents as PDF files, please follow the steps below:
1. Start MP Navigator EX.
     1-1. If on a Windows computer: Go to your START MENU, then ALL PROGRAMS, then CANON UTILITIES, then CANON MP NAVIGATOR EX (folder), then CANON MP NAVIGATOR EX (application). There may also be an MP Navigator icon on your computer desktop; if so, you can just double-click on that to open the application.
     1-2. If on a Mac: From your GO menu, select APPLICATIONS and then CANON UTILITIES. In the CANON UTILITIES folder, locate the MP NAVIGATOR EX program and open it.
2. When MP Navigator opens, click on the SCAN/IMPORT option at the top left of the window, then click the STACK OF DOCUMENTS (ADF) option.
3. Place the documents you want to scan in the automatic document feeder on the top of the printer, then select your Document Type (either Color or Black and White Photo or Document).
     3-1. Please note: When you select Magazine(Color), the Descreen function will be enabled and scanning takes longer than usual. To disable the Descreen function, deselect the Descreen checkbox in the Scan Settings dialog box.
     3-2. Select Text(OCR) to extract the text in the image and convert to editable text data using MP Navigator EX. This setting is not available when the Compress scanned images when transferring checkbox is selected on the General tab of the Preferences dialog box.
     3-3. Color scanning is not available for Text(OCR). To scan in color, use OCR in One-click and scan with Color Mode set to Color.
4. Click SPECIFY... to modify the document size and resolution as required, then click OK. By default, the document size selected is 'Auto Detect', and the Resolution selected is '300 dpi'. Both of these settings are usually satisfactory if you want to scan a document in as-is. If you need to specify a higher resolution scan or specific document size, please click on the 'SPECIFY' button.
5. Click the green SCAN button on the screen. Scanning starts. When scanning is completed, the Scan Complete dialog box opens.
6. Select SCAN or EXIT. You will select 'Scan' to scan the next document if there is one, or select 'Exit' to end scanning.
7. The scanned images appear in the Thumbnail window. To save a multi-page document, you will want to ensure that you put a checkmark under each of the scanned thumbnail images that you want to save. If only one thumbnail image is selected, it will only be a one page document.
8. Save the scanned images by selecting 'SAVE AS PDF' option on the bottom left-hand corner of the window. Selecting the 'SAVE AS PDF' option will save your file in a PDF format. This is good for saving documents, letters, etc. When you select this option and have multiple thumbnail images selected, the window that will appear will be a multi-page PDF save window.
9. Once you make a selection in Step 8 above, a window will appear giving you additional options for the file you are trying to save.
     9-1. The 'SAVE IN' section will show you where the document is going to be saved. By default, the files are saved in the Pictures folder in a folder labeled 'MP Navigator EX'. If you would like to specify a different location to save the files to, please click on the 'BROWSE..' button and select the location where you want to save the file, the press the 'OK' button to return to the save window.
     9-2. The 'FILE NAME' section will let you name the file you are saving. By default, the file name will be 'IMG'; you can delete that out and name the file whatever you like.
     9-3. The 'SAVE AS TYPE' section will allow you to choose the file output type. If you selected an image file, you will have the option of JPEG/EXIF, BMP or TIFF; if you selected the 'Save as PDF' option, you will be able to save the file as a single or multi-page PDF file.
     9-4. The 'SAVE TO A SUBFOLDER WITH THE CURRENT DATE' option will let you save the file in a subfolder with the current date inside of the folder location you selected in step 9-1 above. If do not want a subfolder created with the current date inside of the folder you selected in step 9-1 above, please uncheck the 'Save to a Subfolder with Current Date' option.
10. Click the SAVE button. The scanned images will be saved according to the settings you selected above.
11. Once the file is saved, you will be given the option to 'OPEN SAVE LOCATION' or 'CLOSE'. I would suggest selecting 'Close', and then going directly to the location where you specified the file be saved to. From there, you should be able to double-click on the file to open it.
Hope this helps!
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How do I eject the flash drive from an Officejet 8610 after scanning a file into it.

I used the front panel controls of my Officejet 8610 to scan an image into a flash drive plugged into the front panel of the 8610.
The 8610 recognized the presence of the drive just fine, and placed the scanned image on it as desired.
But for the life of me, I cannot figure out how to do a controlled ejection of the flash drive. (I finally did a controlled power-down of the 8610 and removed the drive after the 8610 turned itself off.)
How do you do eject a flash drive from the front panel USB port?
This question was solved.
View Solution.

@dcollins_mac
Thank you for your post on the hp.com forums regarding safely ejecting your USB flash drive. In our printers, to remove your USB flash drive, all you need to do is - remove the flash drive. There is really no other method needed. You will not harm the flash drive, printer or files.
Hope this helps.
I am an HP employee.
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ADF bindings are not working with inheritance heirarchy.

ADF bindings are not working with inheritance heirarchy. I am using embedded OC4J in JDeveloper 10.1.3.2.
For the data model I have the following objects\attributes.
1) User (abstract EJB 3.0 POJO)
- Id
- userId
- userName
2) Employee -> extends User (EJB 3.0 POJO)
- enabled
- password
3) Manager -> extends Employee (EJB 3.0 POJO)
- numOfEmployees
4) UserSessionBean (Stateless Session Bean)
- public User findUserByUserId(String userId)
- public List<User> queryUserFindAll()
- Object mergeEntity(Object entity)
I created 2 JSF pages using ADF.
1) ListUsers.jspx - Lists all the users of type Employee and Manager in a table. You can select an user and chose to modify the user details using a modify button.
2) ModifyUser.jspx - Modify the selected user and persist the modified user details.
I implemented ListUsers.jspx by dragging and dropping queryUserFindAll() method from the ADF datacontrol on to the JSF page and selected ADF Table format with selection enabled.
Similarly for the ModifyUser.jspx page I dragged and dropped the User object returned by findUserByUserId(String userId) and selected ADF Form format. I selected OutputText field types for userId and userName.
I then created a navigation case from ListUsers.jspx to ModifyUser.jspx and pass the selected user.
Now when I try to run the web application, ListUsers.jspx correctly displays all the users. Then I select a user of type Employee and click on the modify button. This brings up the ModifyUser.jspx page. However, the UserId text field displays the value for "Id" field rather than "userId".
Question that I have is:
- Why is ADF framework not able to retrieve the appropriate user attribute value for a Employee based on the binding information in case of inheritance ?
Thanks,
Piyush

Hi,
tried with JDeveloper 10.1.3.3 and this works for me. Try JDeveloper 10.1.3.3 - if it doesn't work, have a closer look at your sessionFacade
Frank

OfficeJet 8620 ADF scans are tilted

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