HP OfficeJet 8620 Scan Options Disappeared

I ran the scan doctor program on my scanner. When I reopened my scanner dialog through the print menu all of my options for scanning are gone.
I have uninstalled and reinstalled my printer twice and it has not corrected this issue. I have also restarted both my printer and computer.

Hi there @vks84 , Welcome to the HP Community
I read through your post about how when you were done running the Print and Scan Doctor,
the scanning options were missing from the software. The type of driver is the first thing to come to my mind when I see this.
Could you check your Devices and Printers on your computer and let me know if you have the Class Driver installed or "8620 Driver" or something similar to that?
Check this post for screen shot examples of checking in the Devices and Printers folder: officejet Pro e All-In-One x64 print driver for Windows Vista Home Premium (64-bit)
Also, when you uninstalled the printer, did you completely restart your PC before you reinstalled? Where exactly did you run the installation from (disk, or download), and which driver did you install (post me a link if you downloaded it).
Thank you,
R a i n b o w 7000I work on behalf of HP
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Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update

I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...

Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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Scanning option disappeared from HP Officejet Pro shortcut

i have a new office jet pro 8600 all in one. After installation a desk top short cut appeared that when opened enabled me to access scanning, printing, faxing... all from one spot. After scanning for the first time from this window now it only lists printing options. And during scan it would not let me add multiple pages to one scan.
What happened? I previously had a HP photosmart all in one and it's HP solution center was much easier to use and intuitive. Not a good change by HP.

1. First uninstall the software
Click Start  button then go to Programs > HP > Officejet 8600 and click Uninstall.
2. Then go to Control Panel > Programs  and Features
and click over Officejet 8600 and then click Uninstall program
3. Then download the software from the HP web:
HP Officejet 8600 - Full Feature Software and Drivers - Windows 7 64bits
4. And install with the downloaded software.
Hope these steps helps you,
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* Click on the button Accepted Solution if the question is answered.

HP OfficeJet 8620 Scan to Network Folder No Longer Works after Mac OS X 10.10Yosemite Upgrade

My scan to network folder function no longer works. When I look into it, I get an error message when I test the Network Folder setup saying, "Incorrect credentials. Check your username/password and try again."
The username and password are unchanged. I just bought this AIO and I kinda need this function to work. I hope that 10.10 didn't just disable this function.

I have followed your recomendation step by step but did not work. The message "Incorrect credentials. Check your username/password and try again." keeps showing once I test the credentials.
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HP officejet 7410 scan problem

HP Officejet 7410 scan option was working fine till now. When I push 'Scan' botton on printer it comes up with the following message"You need to install or run HP software for this feature". Other functions work ok. Any suggestions woudl be appreciated. Tx

Hi @jerryoz,
Welcome to the HP Forums!
I noticed that you cannot scan with your HP Officejet 7410. I am happy to help!
Some questions for starters:
What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Are you able to make copies with your printer?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP Officejet 8620 unable to scan 81/2 x 14

I have an HP Officejet 8620 that will print 8 1/2 x 14 but will not scan 8 1/2 x 14. How do I change settings to scan to my computer 8 1/2 x 14 docs or pdf?

Hello curtisdj12,
Welcome to the HP Forums.
I see that you are having some scanning issues.
When you attempt to do you scan, are you using the HP software? Are you sending the scan from the front panel of the printer or from the computer?
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet J4680 won't let me scan, displaying no Scan options selected. How do I go about it? Bob

I am having scanning problems, as the unit displays 'No Scan Options. Refer to Documentation to trouble shoot!

Try the document I linked below. Let me know if it worked.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

Officejet 4500 wireless no scanning options

Hi,
it is not possible to scan: no scan option available
How to fix?

HI @chiroxex
I can certainly help you with the scanning troubles you are experiencing.
What operating system, and version do you have? Mac or Windows?
If you have a Windows operating system, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Officejet 8620 don't print on Windows 8.1

Hi,
I purchased a Officejet 8620 to replace an Officejet 8600 PRO irreparably damaged by lightning.
The printer is connected via wired ethernet.
I installed the software on the CD on a HP laptop with Windows 7 Ultimate and the printer, scanner and fax machine worked perfectly.
I repeated the installation on a PC laptop with Windows 8.1, the installation was successful, but only the fax and scanner worked, the printer does not print even the test page.
I disabled firewall and antivirus (Kaspersky Internet Security 14) and repeated several times to install but always with the same result.
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My user type is Administrator.
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I added my user to the list of authorized users all'utlizzo printer, but without success.
I downloaded from the HP website the latest versions of drivers and firmware, but the print does not work.
At the same PC and 'also connected a printer, on the same Ethernet network, HP LaserJet CP1515n with driver
"HP Universal Printing PCL 6" that works perfectly.
Can anyone help me please?
Thanks.
Claudio [edited personal information by Moderator]

To be honest, I don't know what else to suggest other than calling us. A phone support professional can access your computer remotely, with your permission of course, and look through the settings and software with you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6500 scan option in solution center reacts extremely slow

Problem 1.It usually takes 5-8 mins for the scan window to show up after I press "scan to file" in solution center. This 6500 is extremely slow. I have had other hp all-in-one before and scanning has never been a problem. I don't know how I would solve this. So I started searching a scan option shortcut. No luck yet. Anyone knows where I can find the shortcut? Problem 2.Since it's so slow to scan from the solution center, I tried to do it from the panel. However, when I pressed the scan button, it showed "scan menu: select computer". Then I pressed "OK", it showed "no scan options".I have searched online and it seems like a popular problem. I have tried all the methods found online, but nothing worked. Thank you. I hope someone could help me on this. It's really frustrating.

Hi , Welcome to the HP Forums! I understand that you are having trouble scanning with your HP Officejet 6500, on Windows 7. I am happy to look into this scanning issue for you! To make sure I know the exact printer that you have, what is your printer's Product/Model Number? (ie: HP Officejet 6500 e710a, etc.) To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number. To verify the printer's hardware is functional, are you able to make copies with the printer? In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

FAX Setup for Officejet 8620 -- Auto Answer & Cord "Fail"

I have encountered two issues after setting up my new Officejet 8620.
I have followed instructions for connecting the printer, using the phone cord provided by HP. Repeated tests insist "FAIL" for "Using Correct Type of Phone Cord with Fax." I have tried hard reset a couple of times with no change in test result.
The fax is working: I can send and receive faxes, but why the "FAIL"? I see from other forum messages that this is a common issue.
Second issue is that the Auto Answer is set to "ON," but the fax doesn't answer incoming calls. I get the message on the display screen giving me the options to "Ignore" or "Accept", and pushing "Accept" does result in the fax coming through, but I need the machine's "Auto Answer" function to work. The 8620 is not connected to an answering machine. It's connected directly to the phone wall jack. Also,I have disabled voicemail service on that phone line, so there shouldn't be anything interfering with Auto Answer.
I would be grateful for help resolving these problems.
This question was solved.
View Solution.

Hello @hpuser24333, Welcome to the forums
I read your post about the concerns and issues you're running into with your Officejert 8620, and I wanted to reach out to share my suggestions with you.
I would recommend a factory reset on the printer, and to run through the fax set up again. I am hoping you won't run into the same problems again however, if you do, please give us a call.
On the printer, select the Setup Menu, Tools, Restore Factory Defaults, Yes, restart the printer.
When the power is back on select Setup, Fax Setup, Fax Setup Wizard, Yes, continue through the setup.
I really hope this helps!
If you need to contact us:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Wednesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scan options on printer screen

I have Windows 7 with a HP Photosmart c6180 AiO. I use Microsoft Office 2003 and used to get a scan menu on my printer screen. For some reason, it disappeared and I want to scan documents to a RTF. How do I get my my menu back? I did updates, and reinstalled the drivers and software. I'm lost. Please help!

Hello grandpakingfish,
Welcome to the HP Forums.
I see that you are having an issue with the scan option no longer being available on the printers display screen.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My 5610 officejet wont scan

updated my computer to 64 bit windows 7
cannot get my officejet 5610 to scan now...went thru all the troubleshooting steps to no avail,,,
downloaded print/scan doctor from HP said I needed to download software/drivers etc...
re-downloaded same software as before still no scan abilities
AMD 4100 quad core 3.6 GHz
8 MB RAM
printing works just not scan (printer says "no scan options")
what now?
tried to restart solution center and msg comes up " cannot run bc your device installation is not complete..."

Hi ,
First of all ,
1.uninstall the printer and scanner from your PC.
2. Now restart the PC .
3. Install the full printer software driver now.
4. wait till the full initialization conpletes
5. After the installation completes, restart the PC.
6. restart the printer too.
You should be able to scan and print now.
Please mark the post that solves your problem as Accepted Solution.Say Thanks by clicking the Kudos Star in the post that helped you.
HP- Employee

OfficeJet 4635 Scan To Email

The OfficeJet 4635 is supposed to be able to scan to email, but I cannot figure out how to access this feature. When I select the Scan option on the menu, an error comes up that says:
"No Computer Found: Make sure the printer software is installed on your computer, and that Scan to Computer is enabled."
I do not want to scan to my computer though, I want to scan to email. How can I access this feature?

Hello MannyCFO,
You have to install Full Software to the computer for manage scan to e mail.
After you install the Software you will see the shortcut icon on you desktop. Click on the printer icon on your desktop and then you have to complete of the scan to e mail wizard with your own mail address and smtp port number which it is belong the e mail provider.
please let me know if you need more detail.

HP OfficeJet J6480 Scan Questions...

Hi guys.
I am trying to get this HP OfficeJet J6480 working - and am running into the same problems I had with my last HP Printer.
I have it Wirelessly networked into my Airport Extreme via USB from the back of the printer.
My iMac is printing just fine hardwired with ethernet wire directly.
My Wife's HP Laptop is printing Wirelessly to the printer.
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Any ideas?
Thanks in advance!

Hello drms
Please try the following article. It may help resolve your issue.
No Scan Options
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HP OfficeJet 8620 Scan Options Disappeared

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